Zales Reviews | Glassdoor

Zales Reviews

Updated July 26, 2017
231 reviews

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2.7
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Zales CEO Theo Killion
Theo Killion
89 Ratings

231 Employee Reviews

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Pros
  • Meet some amazing co-workers, flexible scheduling, base pay plus commission with increases available (in 9 reviews)

  • There are good benefits and a 401k (in 7 reviews)

Cons
  • Upper management provides no support (in 13 reviews)

  • Company likes to change commission structure every couple years (in 10 reviews)

More Pros and Cons

  1. "Overall a decent place to work in college"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time

    Pros

    Great experience in sales and great customers

    Cons

    Management was very fickle and not very helpful


  2. "great retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zales full-time (More than a year)

    Pros

    clientele, sales commission, hours, pay

    Cons

    management is up and down, push for sales goals, not making certain commission until sales, credit, warranty or repair goals are met

    Advice to Management

    Open line of communication, do not make the relationship of manager to employee to close it causes drama

  3. Helpful (1)

    "Very fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Chattanooga, TN
    Current Employee - Jewelry Consultant in Chattanooga, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than a year)

    Pros

    I loved this job, it was very fun and the employee discount was nice. I learned a lot about jewelry and customer service. There are good benefits and a 401k.

    Cons

    The company refused to pay for us to get a hotel for a 5 hour drive for some training. We got in a car accident on the way back and workman's comp has yet to pay for my doctor bills. It's been 9 months since the accident. The commission rate is also a joke.. .25% is ridiculous.. Signet doesn't seem to care about their employees much. It also is extremely hard to get promoted. I had the highest year to date out of everyone in the store within 6 months but they refused to promote me until I got enough credit apps. The hourly pay also isn't the greatest.. for the amount of money sales associates make for the company, the pay should be much better.

    Advice to Management

    Pay your employees more.


  4. "Dying Mall Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zales full-time

    Pros

    You are around jewelry and co-workers can be fun.

    Cons

    In a mall, not much room for advancement and not a very exciting atmosphere.


  5. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than 3 years)

    Pros

    The only thing I can come up with is, it's a great job for someone out of high school. The company is nation wide transferring is easy to do.

    Cons

    Where do I start.
    -the pay is horrible. No way you can raise a family off.
    -commission is a joke. The so call bonus is gawd awful.
    -stress out bout making sales but no guest come into the store.
    -trying to get a pay raise good luck.
    -the discount is garbage. They don't pay you enough to buy their stuff.

    Advice to Management

    Take care of your people, if people are happy that will reflect that on to the guest. Signet needs to pay people a living wage or pick up commissions to where people want to work harder for sales. I heard this was a great company when it was own by Zales.


  6. "They don't care about the little people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales full-time

    Pros

    Fun to work with jewelry. Usually good occasions for people coming in, so it tends to be a positive environment.

    Cons

    The pressure they put is intense.


  7. Helpful (1)

    "Okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in Vienna, WV
    Former Employee - Jewelry Consultant in Vienna, WV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zales full-time (More than a year)

    Pros

    I enjoyed working with the public, helping customers find great gifts for themselves, friends and family. I liked learning about different kinds of gemstones and diamonds.

    Cons

    Too much emphasis on pushing the company credit card. Almost no chance of advancement unless you completed 5 areas each month, and credit was usually everyone's downfall.

    Advice to Management

    If you plan on closing a store, you might want to give your employees more than 5 days notice that they'll be out of a job. I understand you think your employees might steal or not show up for work if they get too advanced a notice, but it's totally disrespectful to your employees to drop that kind of bomb on them.

  8. Helpful (1)

    "Beware your district manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Dallas, TX
    Current Employee - Jewelry Consultant in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than a year)

    Pros

    Easy job. If you can sell, you're set. Hours can be set however you need them to be. That's it.

    Cons

    The regional controls everything. The threaten, lie, and work off of negative reinforcement. Forcing store transfers and expecting off the clock work as a regular thing.

    Advice to Management

    Vet your regional and district managers. People work for people. You can't have a good sales team if no one wants to be there.


  9. "Jewelry Consultant"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Zales full-time (More than a year)

    Pros

    If you have a great team - look forward to coming to work

    Cons

    If you are having issues with co-worker nothing will get resolved

    Advice to Management

    If something is company policy, enforce it. Especially if it has to do with the guests


  10. "Terrible Store"

    StarStarStarStarStar
    Former Employee - Jewelry Consultant in Lexington-Fayette, KY
    Former Employee - Jewelry Consultant in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zales full-time (More than 3 years)

    Pros

    Vacation time is great, if you leave you won't get, make sure use before you go

    Cons

    Verbally abused and threaten with violence by one of my co-worker ,Management and HR did nothing.

    Advice to Management

    Terrible Management


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