Zales Reviews | Glassdoor

Zales Reviews

Updated February 14, 2017
210 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Approve of CEO
Zales CEO Theo Killion
Theo Killion
84 Ratings

210 Employee Reviews

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Pros
Cons
  • Upper management provides no support (in 12 reviews)

  • Slaved full time during school even though I was told I wouldn't work more than 20 hours (in 10 reviews)

More Pros and Cons

  1. "Sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Management is great and friendly

    Cons

    Hours can be long and inconvenient


  2. "zales review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales part-time (More than a year)

    Pros

    good training, ability to move up in the company

    Cons

    they cut commission so people who have been with the company for longer then a year took a big pay cut


  3. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in Florence, AL
    Former Employee - Jewelry Consultant in Florence, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zales part-time (Less than a year)

    Pros

    pay, laid back, nice management

    Cons

    commission, goals, hours, coworkers, district management


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Doesn't train well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Coworkers, discount, not much beyond

    Cons

    Lied about compensation structure, doesn't train employees, poor schedule

    Advice to Management

    Train your people properly


  6. "Its awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The employees was Nice and approachable and awesome.

    Cons

    Nothing that I Can think of.

    Advice to Management

    Nothing


  7. "Love my job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Wrentham, MA
    Current Employee - Jewelry Consultant in Wrentham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than 3 years)

    Pros

    I have worked in retail for awhile and selling diamonds with Zales has been by far the best experience. The company has growth potential.

    Cons

    Goals to reach team bonus are a bit excessive and at times it puts pressure on full time employees to pick up the slack for part time people.

    Advice to Management

    Update the dress code poster


  8. Helpful (1)

    "Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant
    Former Employee - Jewelry Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zales full-time (More than 5 years)

    Pros

    If you're lucky maybe the staff and some customers. 401k, PTO, Health Insurance

    Cons

    Impossible goals, terrible training, erratic hours, unqualified associates, low pay, no appreciation, micro managing.

    Advice to Management

    Appreciate your team members. Hire better people and learn how to train them properly. Positive re-enforcement works better then negative re-enforcement.


  9. "Vendor management"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good company to work for

    Cons

    High turn over of management

    Advice to Management

    Humble yourselves


  10. Helpful (3)

    "Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Zales full-time

    Pros

    None since Signet took over

    Cons

    Management and everything else since Signet took over

    Advice to Management

    Favoritism needs to stop


  11. "Jewelry consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Colonial Park, Dauphin, PA
    Current Employee - Jewelry Consultant in Colonial Park, Dauphin, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Zales full-time (Less than a year)

    Pros

    New opportunities, great discounts and benefits

    Cons

    Management is lacking professional skills

    Advice to Management

    Evaluate all mangers with employee sit downs and questions to assure your management is providing the Best training and putting forth their best effort for your company and its employees



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