Zales Reviews | Glassdoor

Zales Reviews

Updated September 18, 2017
236 reviews

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2.6
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Zales CEO Theo Killion
Theo Killion
91 Ratings

236 Employee Reviews

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Pros
Cons
  • Upper management provides no support (in 14 reviews)

  • Company likes to change commission structure every couple years (in 10 reviews)

More Pros and Cons

  1. "Sucked"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount , customers, location, clientele, food

    Cons

    No hours, low pay, people stealing/taking part of your sale just because you asked them a question.


  2. "Good Beginning Jeweler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zales full-time (Less than a year)

    Pros

    Entry level knowledge was acceptable

    Cons

    High change over in employees

    Advice to Management

    Take employee complaints more seriously

  3. "Help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Springfield, IL
    Current Employee - Store Manager in Springfield, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zales (More than 5 years)

    Pros

    Great discount on jewelry for yourself

    Cons

    No upper management support

    Advice to Management

    Support your employees not belittle them


  4. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zales full-time (More than a year)

    Pros

    Flexibility with schedule, as long as there is adequate staffing

    Cons

    Total and complete inadequate staffing, which requires management to work well over the 48-hour/week minimum, say at least 60 hours per week!!!!! HIGH turnover rate because of low pay!! They expect to pay professional, degree-holding adults under 10 dollars/hour!!! EXTREMELY high goals that's unrealistic and THE lowest paid incentives in the industry. Headquartered in Bermuda, so the company is exempt from paying taxes but not wanting to invest in the employees. Oh, and the discount program, forget about it!!


  5. Helpful (2)

    "Lazy Management, Rude coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Effingham, IL
    Former Employee - Sales Associate in Effingham, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zales part-time (More than a year)

    Pros

    Learning about the jewelry was fun and interesting. I loved being around all the jewels and it was fun to try things on. Good discount on jewelry.

    Cons

    Really low pay. Lazy management. Poor training/no training. Rude coworkers. Couldn't ask questions without being treated like an idiot for asking a question. Poor upkeep/dirty store. Didn't change the jewelry cleaning solution for 3 days..it got so dirty I changed it myself, and I was the newest employee. No real helpful information from fellow staff. Boring job.

    Advice to Management

    Train your employees better. Take an active interest in the knowledge your employees are obtaining. Keep your store cleaner. Don't be rude or talk about fellow employees behind their backs.


  6. "Overall a decent place to work in college"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zales full-time

    Pros

    Great experience in sales and great customers

    Cons

    Management was very fickle and not very helpful


  7. "great retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zales full-time (More than a year)

    Pros

    clientele, sales commission, hours, pay

    Cons

    management is up and down, push for sales goals, not making certain commission until sales, credit, warranty or repair goals are met

    Advice to Management

    Open line of communication, do not make the relationship of manager to employee to close it causes drama

  8. Helpful (1)

    "Very fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Chattanooga, TN
    Current Employee - Jewelry Consultant in Chattanooga, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than a year)

    Pros

    I loved this job, it was very fun and the employee discount was nice. I learned a lot about jewelry and customer service. There are good benefits and a 401k.

    Cons

    The company refused to pay for us to get a hotel for a 5 hour drive for some training. We got in a car accident on the way back and workman's comp has yet to pay for my doctor bills. It's been 9 months since the accident. The commission rate is also a joke.. .25% is ridiculous.. Signet doesn't seem to care about their employees much. It also is extremely hard to get promoted. I had the highest year to date out of everyone in the store within 6 months but they refused to promote me until I got enough credit apps. The hourly pay also isn't the greatest.. for the amount of money sales associates make for the company, the pay should be much better.

    Advice to Management

    Pay your employees more.


  9. "Dying Mall Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zales full-time

    Pros

    You are around jewelry and co-workers can be fun.

    Cons

    In a mall, not much room for advancement and not a very exciting atmosphere.


  10. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Chicago, IL
    Current Employee - Assistant Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than 3 years)

    Pros

    The only thing I can come up with is, it's a great job for someone out of high school. The company is nation wide transferring is easy to do.

    Cons

    Where do I start.
    -the pay is horrible. No way you can raise a family off.
    -commission is a joke. The so call bonus is gawd awful.
    -stress out bout making sales but no guest come into the store.
    -trying to get a pay raise good luck.
    -the discount is garbage. They don't pay you enough to buy their stuff.

    Advice to Management

    Take care of your people, if people are happy that will reflect that on to the guest. Signet needs to pay people a living wage or pick up commissions to where people want to work harder for sales. I heard this was a great company when it was own by Zales.


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