Zales Reviews | Glassdoor

Zales Reviews

Updated July 26, 2017
231 reviews

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231 Employee Reviews

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Pros
  • Meet some amazing co-workers, flexible scheduling, base pay plus commission with increases available (in 9 reviews)

  • There are good benefits and a 401k (in 7 reviews)

Cons
  • Upper management provides no support (in 13 reviews)

  • Company likes to change commission structure every couple years (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "USED to be a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant
    Current Employee - Jewelry Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than 3 years)

    Pros

    Being part of people's big life events

    Cons

    low pay with excessive of responsibility, poor upper management, and no assistant managers

    Advice to Management

    Pay people what they are worth, give stores Assistant Managers so that Store Managers aren't overworked and quit all the time, upper management needs to step in and help take care of stores with no Store Manager instead of expecting poorly paid jewelry consultants to run the store.


  2. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Management is great and friendly

    Cons

    Hours can be long and inconvenient

  3. Helpful (1)

    "zales review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zales part-time (More than a year)

    Pros

    good training, ability to move up in the company

    Cons

    they cut commission so people who have been with the company for longer then a year took a big pay cut


  4. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in Florence, AL
    Former Employee - Jewelry Consultant in Florence, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zales part-time (Less than a year)

    Pros

    pay, laid back, nice management

    Cons

    commission, goals, hours, coworkers, district management


  5. Helpful (2)

    "Doesn't train well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Coworkers, discount, not much beyond

    Cons

    Lied about compensation structure, doesn't train employees, poor schedule

    Advice to Management

    Train your people properly


  6. Helpful (3)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant
    Former Employee - Jewelry Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zales full-time (More than 5 years)

    Pros

    If you're lucky maybe the staff and some customers. 401k, PTO, Health Insurance

    Cons

    Impossible goals, terrible training, erratic hours, unqualified associates, low pay, no appreciation, micro managing.

    Advice to Management

    Appreciate your team members. Hire better people and learn how to train them properly. Positive re-enforcement works better then negative re-enforcement.


  7. "Its awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The employees was Nice and approachable and awesome.

    Cons

    Nothing that I Can think of.

    Advice to Management

    Nothing

  8. "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jewelry Consultant in Wrentham, MA
    Current Employee - Jewelry Consultant in Wrentham, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zales full-time (More than 3 years)

    Pros

    I have worked in retail for awhile and selling diamonds with Zales has been by far the best experience. The company has growth potential.

    Cons

    Goals to reach team bonus are a bit excessive and at times it puts pressure on full time employees to pick up the slack for part time people.

    Advice to Management

    Update the dress code poster


  9. "Vendor management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good company to work for

    Cons

    High turn over of management

    Advice to Management

    Humble yourselves


  10. Helpful (3)

    "Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Zales full-time

    Pros

    None since Signet took over

    Cons

    Management and everything else since Signet took over

    Advice to Management

    Favoritism needs to stop


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