Zara Reviews in United Kingdom | Glassdoor

Zara UK Reviews

Updated January 23, 2018
220 reviews

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United Kingdom

2.7
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Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
83 Ratings

220 Employee Reviews

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Pros
  • I learned a lot about fast paced selling and visual merchandising in a face pace store that helped me with my current job (in 102 reviews)

  • Good pay and I had the incredible experience of having a great team around die to which work was almost always a pleasure (in 72 reviews)

Cons
More Pros and Cons

  1. "Very good team on the shop floor and mutual respect between managers and workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Zara part-time (Less than a year)

    Pros

    Managers helpful in ensuring you are part of the team. Get a 25% for all Inditex brands. Many managers (80%) are hired internally so there are lots of opportunities for progression

    Cons

    As Zara is a Spanish company, many of the Managers speak Spanish to each other which is unprofessional

    Advice to Management

    If you are working in England you should speak English at work


  2. "Cashier for six months"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in London, England (UK)
    Former Employee - Cashier in London, England (UK)

    I worked at Zara full-time (Less than a year)

    Pros

    You will have opportunity to work as the part of a strong multicultural team (cashier/sales assistant) in fast-paced environment. The company provides staff discount (even from reduced price products). Good pay + commission, compared to other fashion retail salary - it is well paid - you can acquire relevant customer service skills in the shop floor as a sales assistant and cash- handling behind the till as a cashier.

    Cons

    Hard to grow within the company in short time if you are not from Spain or Italy. You have to spend at leat 3 years in your position to start the level up. It could happen to you meet rude customers or your managers get out of bed the wrong side...Lots of non-existent undertime because of the mistakes of administration with the working hours.

    Advice to Management

    They should try to have (it doesn’t apply to everyone) lower expectations with clothes for running and tidying in closing time.

  3. "Sale assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sale Assist in London, England (UK)
    Current Employee - Sale Assist in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zara full-time (More than a year)

    Pros

    work in a fashion store and advise on it

    Cons

    when everything is messy on the sales beginning

    Advice to Management

    Good communication with the staff makes the work easy and enjoyable for all


  4. Helpful (1)

    "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in West Thurrock, England (UK)
    Former Employee - Cashier in West Thurrock, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zara full-time (More than a year)

    Pros

    Employee discount
    Flexible working hours

    Cons

    Management are absolutely rude and inconsiderate. Ignored me the whole time I was working there and made me feel uncomfortable/ invisible. When my grandfather passed away they didn't really seem to care much, none of them offered their condolences and were only concerned about me showing proof in order for me to take time off work to attend his funeral. I literally had to chase them around for 2 months until they gave me uniform and the break wasn't long enough considering the amount of work you end up doing. Everyone is literally miserable in the store and most of the staff are unfriendly. Everyday customers would complain about the managers being rude and condescending.

    Advice to Management

    Make new employees feel more welcome and not just ignore them or leave them to figure out what they're supposed to do. Also, try to make an effort with the employees and show they are appreciated for the work they put in so they will actually feel motivated and want to come to work.


  5. "Worst work experience ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zara (More than a year)

    Pros

    25% staff discount. You can use the discount on sales season.

    Cons

    Really hard job. They demand you to work as 2 people. Management team are really rude.

    Advice to Management

    Just learn how to be polite.


  6. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Bristol, England (UK)
    Current Employee - Part-time Sales Advisor in Bristol, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zara part-time (Less than a year)

    Pros

    Friendly staff
      Making new friends
    20% off discount
    flexibility

    Cons

    Bad Management
     No break sometimes
    Poor pay
    Long hours


  7. Helpful (2)

    "terrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zara full-time (Less than a year)

    Pros

    - staff discount
    - friendly colleague
    - Christmas bonus

    Cons

    managers were very nasty, especially spanish ones
    crazy work load
    forget to have a life because it will be sucked by Zara

    Advice to Management

    To be aware that the worse they treat their employees, the less will be trusted

  8. "Zara Bond Street"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, England (UK)
    Current Employee - Sales Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zara part-time (More than 3 years)

    Pros

    For those that say “Spanish people only work at Zara” you are hugely mistaken, my branch has a diverse workforce that has employees from all over the world.

    Promtions are not rewarded as a result of your ethnicity. They are awarded to those who work hard and show passion for the brand.

    Fantastic development oppertunties and a job that gives you a challenge everyday of your working life. If you want a “basic job” then you should be working at Tesco scanning potatoes and cabbages.

    Very kind and helpful workforce that seek to get the best out of you.

    Constantly talking to people so your people skills are prevelant.

    Managers give you responsibility if you work hard and show leadership qualities.

    Team building activities and a positive working environment.

    Cons

    Store closes at 10
    Uncomfortable uniform shoes!

    Advice to Management

    Carry on doing what you are doing and as you grow so will the brand!


  9. Helpful (1)

    "ZARA Menswear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Kingston upon Thames, England (UK)
    Former Employee - Sales Assistant in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Positive Outlook

    I worked at Zara part-time (More than a year)

    Pros

    Menswear was quiet during the week.
    Understanding manager

    Cons

    Managers can be rude and selfish
    Womenswear is hardwork
    Minimum wage salart

    Advice to Management

    Treat your stuff as humans


  10. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Swansea, Wales (UK)
    Former Employee - Sales Assistant in Swansea, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zara part-time (More than a year)

    Pros

    Good Discount and Good Pay

    Cons

    Busy working environment, a lot of technology


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