Zazzle 88 Reviews | Glassdoor

Zazzle Reviews

Updated January 4, 2017
88 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Robert Beaver
65 Ratings

88 Employee Reviews

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Pros
  • Brilliant co-workers, comfortable workplace, gym membership (in 8 reviews)

  • Additionally, Zazzle harvests a great culture and work environment, while providing each employee with challenging opportunities (in 8 reviews)

Cons
  • Zazzle preaches its "delight" philosophy in customer service (in 9 reviews)

  • Not a lot of transparency and communication from upper management (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lots of opportunity, if you look hard enough"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Zazzle full-time (More than 3 years)

    Pros

    The people working here are generally awesome people. Zazzle is a magnet for smart, talented, and genuinely good people. I'd recommend working here if you're early in your career and feel comfortable setting work/life boundaries even against the demands of your superiors and don't have offers from some of the more recognizable names in the area.

    Not much advise for people further along in their careers as I was pretty junior. Although it looked like senior management was well compensated!

    Maybe because it's still a somewhat small company and a family-run, there are lots of opportunities at the lower and middle levels.

    Cons

    Even though most people here are respectful and often times really great people, the environment can be very top-down and oppressive. More often than not management (incl directors, vps..) will use fear-based incentives rather than reward. It makes for getting a lot of hard work done in a short period of time which can benefit an individual professionally and can be a great learning experience -- and definitely benefit the company -- however it doesn't create a healthy environment.

    Advice to Management

    It might cost you in the short-term but might want to try out reward-based management methods, at all levels. The inner circle (read: family and founding team) are smart and talented but need to act as if they no longer run a startup. I'd imagine you'd retain more top-tier talent if you adopted a long term approach to business challenges rather than foster an environment that feels like a constant scramble.

    Thank you for the opportunities you provided!


  2. Helpful (3)

    "Zazzle Corporate in Redwood City"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Brilliant co-workers, comfortable workplace, gym membership

    Cons

    It's a family business. Promotions go to friends.

    Advice to Management

    Your style of top down fear based management had been proven marginally effective 50 years ago and has been replaced by many more effective styles. I mean really, have you ever heard of Toyota? There are many others.


  3. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good work life balance, flexible, interesting tasks.

    Cons

    not grow fast enough, stagnent

    Advice to Management

    be more aggressive


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great but needs more development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Reviewer in Redwood City, CA
    Former Employee - Content Reviewer in Redwood City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zazzle (More than a year)

    Pros

    Startup culture, laidback team management, good food and perks

    Cons

    Hard to grow within, no room for growth, stagnant

    Advice to Management

    Expand your search within


  6. Helpful (1)

    "Fun Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Planner in San Jose, CA
    Current Employee - Production Planner in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Zazzle full-time (More than 3 years)

    Pros

    Great work environment. Been here for majority of my career and was given ample opportunity with growth.

    Cons

    High Seasons equals high hours. Millions of products to customer but not all make it. Its part of business.

    Advice to Management

    Training for leadership or bringing in experienced and qualified Leaders who will be given the power to make change.


  7. Helpful (9)

    "Well..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zazzle full-time

    Pros

    Worked with a wonderful group of people. They were the driving force for me to get up and come to work. That pretty much sums up the pros

    Cons

    Where do you begin. They throw everything on your plate and expect you to clean up behind others and do your job plus theirs while barely paying you for those tasks. They wont even hire in the US office feels as though they are eventually going to get rid of it and only have an office in ireland but they wont tell the people here that

    Advice to Management

    Treat your employees right and i guarantee that they will stay as of right now the turn over rate is so high it is so awful. But i guess that doesnt matter when you are on the verge of outsourcing.


  8. Helpful (3)

    "Pros/Cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zazzle (More than 3 years)

    Pros

    There is a real passion to make the company great and that really is inspirational. Some great, go-getters that help to drive the company forward. They really care about what they do.

    Cons

    Some resistance to change. There is a need to grow past the early stages and get to a bigger company mindset.

    Advice to Management

    Hire smart and trust that your employees will help grow the company. Consider more equality amongst the varying teams.


  9. Helpful (4)

    "Great Start Up For Cool Kids"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Zazzle full-time

    Pros

    It was a great starting place to learn the chops of marketing and how digital eCommerce works. Especially with their ever changing product assortment you are always kept on your toes.

    Cons

    You had to be on the in "in crowd" to be able to succeed.


  10. Helpful (15)

    "What a nightmare!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Redwood City, CA
    Former Employee - Customer Support Representative in Redwood City, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Zazzle full-time (Less than a year)

    Pros

    It was great to speak to and deal with customers. It's a local company. Free snacks.

    Cons

    A great concept that is often poorly executed. So many production and shipping errors that you spend all day apologizing for. If you breathe too fast or are 5 minutes late punching in or out you are written up. Heaven forbid you are sick, you are done. Management is too casual and often unprofessional. No encouragement given. One of my worst employment experiences ever.

    Advice to Management

    Appreciate your employees as much as your customers. Get your production system, quality and accuracy together before you DO beome Zizzle.


  11. Helpful (19)

    "Zizzle... Fizzle but not close to a Zazzle!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Redwood City, CA
    Former Employee - Customer Support Representative in Redwood City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Zazzle full-time (Less than a year)

    Pros

    Few pro's for working at Zazzle but some of the more note worthy ones:

    You get the left over food that the other departments do not eat.

    Free basic foodstuffs available to Customer Support: (i.e. Water, Carbonated water, various granola bars and cereal in cups, yogurts, string cheese, etc)

    They tell you that you cannot use your cell phone when at your terminal but they allow the staff to use their phones anyways especially if your in good with the Assistant Managers!
    A plus depending on how you look at it.

    You are given a card for 5USD off meals at the local 'cafe' the problem is the food is so expensive its cheaper to bring your own food.

    Pay is decent for call center work!

    Cons

    This company is beyond confusing... confusing how such poor management have kept the company running for so long!

    - When you start work with Customer Support you are told that cell phone use is prohibited unless you are a manager, etc. Then you see everyone using their phones constantly during and between calls and with no repercussions.

    - Typical training for even the most basic of Call Centers is two weeks and some depending on the systems and policies can be a month!
    Coming to Zazzle your given 4 days roughly in training and that only covers the basics of basics on email support. It is amazing they do not train people on proper call center etiquette or training people how to deal with aggressive callers and more. You watch 5 people hired on and then 3 people quit because of this deliberate lack of training provided. When asked why this is done the senior staff constantly say "Trial by Fire" and it was said that in Zazzles eyes if you can survive more than 3 days then you have potential.

    - Management have a firm belief in not keeping staff informed on what is happening within the company unless its about the latest sales to drum up business. During the 2015 holiday season technical outages that happened during the weekends were not reported to staff when they returned to work the following business day which left staff unprepared to handle the angry and upset customers. The lack of communication is beyond poor.

    - The company makes no attempt to retain people for quality and only focus on quantity. Because the department runs no actual quality checks on the work done by Customer Support staff people who frequently produce top 'numbers' were proven to short cut and not properly document customer cases. Those who addressed these short comings by the top producers would suffer repercussions by Management for not having as high 'numbers' as senior staff for obvious reasons why.

    - Company tries to sell itself as the non-Amazon company but they are totally based off numbers with no focus on quality production. From Support to Production the amount of purposely made errors that could have been resolved and or captured with some proper focus on Quality Control was huge.

    - Staff will frequently speak ill of customers off the phone with no repercussions from Management. The lack of professionalism here made each day feel like High School rather than a business.

    - Each department is a nation onto it's self. Support has no way to find out when Quality reaches out to Customers and is not allowed to reach out to other departments unless told to specifically per Management or Leads. Due to this what one person is told in a Department is something another in a different department may never know about for ages.

    - You have no job growth here. They will mislead you with sweet promises of possible careers but having spoken with senior staff it was actually noted that they keep people on 'contract' for an average of 1-2 years before considering making you a direct hire. At the end of each year they have a culling of staff and look for people they can discharge. Since you are contract they will dismiss you without a second thought.

    Advice to Management

    Grow up.... your staff keeps quitting.
    People do not care that they openly talk about leaving the company.
    In your drive to hoard any profits your company is run like a roach coach... and it shows with the continually crappy products pushed out and the favoritism in the substandard staff you keep.



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