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Zen Internet Reviews

10 reviews

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Richard Tang
8 Ratings

10 Employee Reviews

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  1. Helpful (11)

    "Worst Experience of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Zen Internet (More than 3 years)

    Pros

    You can wear what you want
    free internet (totally over priced and as soon as I left, I switched to a better, cheaper competitor)
    come and go as you feel like it (well, if you are a manager)
    free car parking

    Cons

    I joined Zen thinking it was part of the "it" crowd. How very wrong I was.
    My manager was wet behind the ears and clearly didn't have any other experience of working life outside of Zen (as of most managers).
    If your face (or in the case of the credit and billing manager - your mouth) fits, then sit back and enjoy a cushy life. If your face doesn't fit, then you will be dumped on from a great height, made to believe you are worthless and will end up feeling physically sick with dread having to report into work every day.

    The expenses policy is a joke - woe betide you buying chocolate sprinkles on your hot chocolate - purchase ledger and payroll will ring you, scream and shout at you and remove the extra 20p or so from your expenses claim (chocolate is a luxury - the fact that you have been staring at tarmac for 300 miles, trying to keep the penny pinchers in a job is swept aside). You will also have to explain why your journey of an additional 4 miles resulted in an extra £1 increased expenses claim even though (in my case) you just landed a corporate deal that keeps the food in the fridge of these small minded people.
    As for promotion, forget it. You will be passed over for external candidates.

    Zen are not a people company. They are out of their depth and as soon as I could get out, I did.
    Steer clear. Biggest mistake of my life.

    Advice to Management

    what management????


  2. Helpful (5)

    "Ticking time bomb..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zen Internet full-time (More than 8 years)

    Pros

    Decent canteen, some good genuine people trying to keep it all together. Surf the Internet all day at your lesuire you'll never be pulled up, great for networking and job searches...

    Cons

    Wet managers straight from education with no life experience and hastely recruited senior staff who re invent their roles every 12 months in order to avoid being rumbled as being out of their depth. "Zen time" apparently this is similar to actual time however it seems to run around 100x slower.

    Advice to Management

    You've literally got around 100 plus too many staff in roles that are not actually required. Is it any wonder you're in such trouble? Stop recruiting idiots for pitty sake.

  3. Helpful (4)

    "Zen appears to have lost its shine."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zen Internet full-time (More than 8 years)

    Pros

    Worked at Zen Internet for over 8 years. It was fantastic back in the day, I was able to work hard, prove myself and get on. This changed in more recent years, eventually I got another job.

    Cons

    Management team, especially SMT. Not sure Richard Tang really knows what is going on anymore. Making the principal engineer redundant, someone who was effective at providing checks and balances to an otherwise out of control system, was a calculated move and a low blow. Very poor wages in the industry.

    Advice to Management

    Hiring more managers is not the solution to your problems. Do something Richard, before it is too late.


  4. Helpful (2)

    "Don't bother if you want to progress your career, perfect if you want to retire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anon in Rochdale, England (UK)
    Former Employee - Anon in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zen Internet full-time (More than 8 years)

    Pros

    Excellent security team, most of the staff are friendly.
    Holiday entitlement is quite good.

    The sales forecast for new products are always worth a laugh.

    If you want to hide away and do nothing then after a few months you can quite easily do so.

    Cons

    Little or no development of staff, all software is in house so it mean you won't get to use latest tech.
    Inflexible about remote working, job shares, part time working.
    Constantly changing priorities depending on the MDs mood.
    Product managers not allowed to develop products, just told what to sell and no work in ensuring that product is supportable.
    Hugh reliance on people to make things work to cover process and system gaps.
    No leadership development.
    Most roles are now filled externally.
    Massive loss of benefits over the last few years.
    Meetings, meetings, meetings with nothing to show and also acceptable for people to turn up late (normal the meeting organiser as well)
    CEO is incapable of leading a company of this size, unrealistic sales forecast every year, shrinking profit margins, attempting to be all things to all people.

    What was a very good company to work for has gradually declined, whilst people who have left won't be happy the same themes keep on coming across again and again. My advice is if you join zen be aware that you will fall behind the rest of the industry very quickly apart from in a couple of roles, opportunities to progress will be very limited and the benefits package is very poor. Also be very aware that any point BT could destroy this business without much effort.

    Most people on here think the CEO is doing a good job whilst having a negative outlook on the company, how can this be? The company is his and the ethos is his, if the company isn't preforming then thats down to him. If he didn't own the company he would be out of the door now.

    Advice to Management

    Richard Tang should step aside and let someone who is capable of running it take over, he should go and start another business.


  5. Helpful (10)

    "Career progression if you've been there 5+ years and / or your nose is very brown."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free fruit. Free parking. That's it.

    Cons

    Very clicky company. There is an old guard who have been there 8-9 years and have been promoted as the company grew (fair enough right?). However these people can't manage and there is much disgruntlement among the newer staff members and a high churn rate. Good people with great skill sets being passed over. Not quite nepotistic but same kind of barriers to progression. A few favourites get whatever they want. The rest of us could go whistle in the wind.

    Advice to Management

    Listen to your staff - not just your favourites with whom you've been mates with for years. Listen to newer staff members who might have something to offer. Stop the blatant favouritism. Dreadful atmosphere - not at all what one expects until one joins as staff then it is obvious this company is withering from the inside out. CEO out of touch with reality, his staff and his clients. Happy staff, happy suppliers, happy clients indeed Richard.


  6. Helpful (7)

    "Don't bother. It's going under."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zen Internet full-time (More than 5 years)

    Pros

    You can work in tech support or customer services and do smeg all and get paid each month.free broadband. Good technical training. Used to have a good rep. Some of the staff really do care about the customers and are hardworking. Great security team and maintenance team. Michael Marland is a legend. Phil Harris and his learning and development team deliver great technical training.good place to start in the industry.

    Cons

    Backstabbing select few in billing/credit control team,bullies, clueless bosses.poorly thought out processes. Takes years for ideas to become realities.not in touch with the industry or their customer base.rubbish pay. Nazi HR dept - if you are ill they put you on warnings.no commission for sales staff.no sense of teamwork.amateurs in charge of skilled people. Zen likes to have meeting upon meeting with no sense of progression or action. Managers ask for feedback from staff but then nothing seems to happen.pass the buck culture is rife.

    Advice to Management

    Sell it to someone who can return it to the glory days.Hire a decent sales management team who drive sales instead of sitting in an ivory tower. Micro manage your tech support and get them working for their money. Raise the wage of your customer services staff.be more competitive with product price as you aren't niche anymore. Don't have so many analysts. Keep your vision of happy staff happy customers and happy suppliers - but revisit it,as staff are not happy at all.


  7. Helpful (6)

    "How difficult it is to save the bark of reputation from the rocks of ignorance?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Current Employee - Anonymous Employee in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free parking but whatever you do don't park outside the faded lines or you'll have a picture of your effort posted via email around the business to humiliate you...

    Cons

    Huge staff turnover. Many long standing employees very cynical, jaded and usually looking for jobs elsewhere. Massive lack of confidence in middle and upper management. Very much lost it's appeal and credibility.

    Advice to Management

    Update your C.V's you'll be needing them shortly.

  8. Helpful (10)

    "HR reviews , are so obvious. Heres a true account of life at zen,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Former Employee - Anonymous Employee in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid, thats about it.

    Cons

    Full of snakes, and over zealous bum kissers. The company prides itself on being "super friendly" until you start working there and it becomes "super only if your face fits" The accounts department reminds me of the cult 90s teen flick "clueless" , both in their ability to sit around talking about their weekends while everyone works and the fact they are clueless. CEO also needs to engage with his staff, not his donkey management.

    Advice to Management

    They have management!?


  9. Helpful (1)

    "Nike of Rochdale - Quality service to customers provided by slave labour/sweatshop mentality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Rochdale, England (UK)
    Current Employee - Software Developer in Rochdale, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zen Internet full-time (More than a year)

    Pros

    Free fruit and massage and coffee

    Cons

    I have only worked there for just over a year. If I knew what kind of a company Zen was, I would have never left my previous employer. Management thing that they own your ass as soon as you join the company. They can say and do as they please, like it or lump it.

    Advice to Management

    Refrain from getting management training from "Hitlers school of management". Be more professional, like the larger companies you so desperately are trying to become

    PS: The guy who left the positive review, works in Zen Human Resources


  10. Helpful (3)

    "A small company that has gotten fat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Ex-Employee in Manchester, England (UK)
    Current Employee - Anonymous Ex-Employee in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zen Internet full-time (More than 3 years)

    Pros

    Great atmosphere, some great people work here
    Relaxed attitude
    A customer base that believe the hype and that the service is top notch
    Free fruit, orange and massages (in theory; good luck getting any of those as they go quickly)
    Foosball table
    Decent pay and benefits

    Cons

    Little opportunity to move from set roles
    Minimal approach to learning and development
    Very backwards looking management
    Long term staff do very little; bare minimum required to keep jobs
    Very much a "pass the parcel" approach to problems. It's always someone else's fault.
    Very much a "boys club"
    Rochdale is not a nice place to visit; cars get broken into
    Reliant on third party to provide services

    Advice to Management

    Cut back staff numbers and accept that the firm will never be huge. Do something about the "not my fault" culture.


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