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Best Places to Work 2022

Zendesk

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Zendesk

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Zendesk Reviews

Updated May 16, 2022

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Found 678 of over 1,152 reviews

4.2
82%
Recommend to a Friend
91%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
254 Ratings

What people are saying about Zendesk

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Top Review Highlights by Sentiment

Pros
  • "There are a lot of teams to help you get the answers you need and there are some really great people who work here.(in 160 reviews)
  • "As above Zendesk has a great culture based on it's people and trying to do the right thing.(in 125 reviews)
  • "great benefits overall(in 88 reviews)
  • "Flexibility and great work life balance(in 62 reviews)
  • "Great colleagues and a fun atmosphere.(in 37 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Zendesk and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years

    LOVE ZENDESK!!!!

    May 16, 2022 - Customer Success Consultant in Madison, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture that values healthy work life balance

    Cons

    Remote first so I don't get to spend in person time with my team

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee, less than 1 year

    Great and Growing Organization

    May 9, 2022 - Enterprise Account Executive in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sales organization is world class and the product fits a large addressable market.

    Cons

    Leader in industry but stiff competition from giants like salesforce and microsoft make for tough competitive landscape.

    Be the first to find this review helpful
  3. 4.0
    Former Employee, more than 1 year

    Fast growing Saas Company, Pay not competitive

    May 10, 2022 - Senior Financial Analyst in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent working environment, structured work flow

    Cons

    Busy, busy, busy! No work life balance at all.

    1 person found this review helpful
  4. 2.0
    Current Employee, more than 1 year

    Ok Job

    May 10, 2022 - Sales Development Representative in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Office is cool and the software is cool

    Cons

    Sales if brutal, you are just a number

    1 person found this review helpful
  5. 2.0
    Current Employee, more than 1 year

    Victim of Their Own Success

    May 3, 2022 - Sales in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Product and great people Fair compensation plan

    Cons

    - Insane administrative overhead - Any loss of revenue is considered heresy - Organization is totally fragmented and siloed - Product is not competitive in many areas

    Continue reading
    6 people found this review helpful
  6. 5.0
    Current Employee, more than 1 year

    Great place to work

    Apr 24, 2022 - Copywriter in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people I’ve worked with are really the best part about Zendesk. But beyond that they offer very good work/life balance, salary and stock options, as well as other benefits. Can’t recommend working here enough.

    Cons

    Moving up the ranks can be tricky at times, and you need to advocate for yourself and make it happen—aka put in the work.

    Be the first to find this review helpful
  7. 5.0
    Current Employee, less than 1 year

    so good

    Apr 19, 2022 - Co-Op Intern in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    love everyone there, very friendly/understanding group of employees.

    Cons

    none i can think of so far, can be a bit disorganized due to its startup nature

    Be the first to find this review helpful
  8. 4.0
    Current Employee, less than 1 year

    Good place for early tech professionals

    May 2, 2022 - Technical Support Specialist Engineer in Madison, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Customer support department is a team with lots of great people

    Cons

    Workload can often feel overwhelming

    Be the first to find this review helpful
  9. 5.0
    Former Employee, more than 5 years

    Loved my time at Zendesk

    Apr 14, 2022 - Director, Stock Administration in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    High Integrity Nice people Fun offices ESPP is awesome Great benefits Good pay

    Cons

    I miss the earlier stages of the company, but growth is natural, and needed Smaller equity grants really killed the early momentum.

    Continue reading
    1 person found this review helpful
  10. 2.0
    Current Employee, more than 1 year

    Nice pay

    Apr 20, 2022 - Business Development Representative (BDR) in Melbourne, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is a very strong community between SDR + BDRs, globally as well.

    Cons

    Management 'tell and staff do' attitude

    Continue reading
    2 people found this review helpful
Viewing 1 - 10 of 678 Reviews

Zendesk Reviews FAQs

Zendesk has an overall rating of 4.2 out of 5, based on over 1,152 reviews left anonymously by employees. 82% of employees would recommend working at Zendesk to a friend and 86% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Zendesk employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Zendesk. This rating has been stable over the past 12 months.

82% of Zendesk employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zendesk 4.2 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Zendesk to be career development, benefits, culture and the cons to be senior leadership, compensation, management.

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Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the...More

  • Life at Zendesk
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This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Company Updates

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Zendesk

576 days ago

Company News
Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe
Shared image - Empathy circles: from a moment to a movement - Zendesk
Empathy circles: from a moment to a movement - Zendesk
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