Zendesk Reviews | Glassdoor

Zendesk Reviews

Updated January 17, 2019
394 reviews

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4.4
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Zendesk Founder and CEO Mikkel Svane
Mikkel Svane
324 Ratings

Employee Reviews

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Pros
  • "Great coworkers, supportive working environment, opportunities for growth, work-life balance" (in 81 reviews)

  • "The company hires great people so the atmosphere is extremely upbeat and positive" (in 36 reviews)

Cons
  • "Typical growing pains of organizational shifts due to expansion, nothing that you wouldn't see in any workplace" (in 30 reviews)

  • "The company is growing rapidly and therefore communication is key within your team and others you work and interact with" (in 6 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Management in San Francisco, CA
    Current Employee - General Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 3 years)

    Pros

    Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

    Cons

    As with any young company there are growing pains, but the company does a decent job of addressing them as they come.


  2. "Love it!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Great coworkers, supportive working environment, opportunities for growth, work-life balance

    Cons

    Typical growing pains of organizational shifts due to expansion, nothing that you wouldn't see in any workplace

  3. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Development Representative in Madison, WI
    Current Employee - Outbound Sales Development Representative in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Colleagues are flexible, willing to work with you and open to new ideas. Pay is competitive. Everyone treats you like a professional no matter which department you're in or how much experience you have.

    Cons

    401(k) match is paltry. Moving across departments can sometimes be difficult.

    Advice to Management

    Set up more committees of team members to help you influence process/procedure and the direction of your teams. Sometimes it feels like reps are left in the dark.


  4. "Great company, experience may vary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in San Francisco, CA
    Current Employee - Customer Advocate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    -Industry leader
    -Good company perks
    -Great culture
    -Fun environment
    -Many ways to get involved in local community with volunteering options

    Cons

    -Only cons that I have are specific to Advocacy Dept. unless your'e in a leadership role from the start you will not make any traction within the team.

    - 0 transparency in department or organization changes that will have an effect on you directly

    Advice to Management

    Advocacy Dept. needs to actually invest in the growth and development of their team to ensure top talent stays internal. They do not have specific measurable steps for their team to achieve goals/ grow in any facet. Advocacy management only really cares if they need to back fill a position as they have a continuous revolving door of turnover but still don't understand they are the exact reason employees leave.I've seen too many great colleagues leave due to Advocacy not being able to help them with career goals. It would be great if they treated their Support team the way they preach everyone else should treat theirs!


  5. Helpful (3)

    "Best place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Engineer in Madison, WI
    Current Employee - Operations Engineer in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Friendly and inclusive environment.
    Employee happiness is a corporate goal.
    Benefits are competitive for the most part.
    Management really listens to employee concerns.
    Company is growing like crazy.

    Cons

    Only a 1% match on 401K contributions.


  6. "More than year"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time

    Pros

    Strong culture & challenging work

    Cons

    None that I can think of


  7. Helpful (5)

    "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time

    Pros

    The type of work is good, always learning new technologies. Engineering is not afraid to evaluate and adopt new technology and open source code.

    Cons

    My tech lead can do no wrong, yells at team members during meetings, insults other's code, and I have never received a 'thanks' or 'good job' for anything I've contributed. When bringing up to manager about being yelled at, the reply I got was "he can assert his authority" which I found to be not very helpful (stress/morale).

    Engineering is very uncoordinated, work comes from bottom up. You basically tell your manager what you're going to work on. Not necessarily bad but leads to teams pulling in all directions in a chaotic fashion.

    Advice to Management

    Hire a CTO already, engineers need more tech leadership and vision.

    Zendesk Response

    Dec 10, 2018

    Hi there, thanks for taking the time to post a review.
    We would really like to chat more about the behaviors and ways of working you have described. Please could you reach out to Andre or Mechele... More

  8. Helpful (2)

    "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk part-time

    Pros

    Love the environment and the people were amazing!

    Cons

    None! I loved my time at Zendesk


  9. Helpful (3)

    "Fun place to start your career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    - Great work life balance
    - Great Benefits
    - Great people and Amazingg culture
    - Lots of autonomy and not much micro-management

    Cons

    - Below Average Salary
    - Not many career growth opportunities with certain teams
    - Upper Management is just coming in to shake things up and then they leave. Doesn't feel like they really care about their team or employees at times.

    Advice to Management

    Actually listen to your employees and the feedback they are giving you in the survey's. People within Advocacy are extremely underpaid unless you are a manager or higher.

    You have amazing smart people that are helping the organization and the company achieve its goals, but nothing is being done to help the employee achieve their own personal goals.
    The only way you will retain good talent is to pay them fairly and provide more opportunities of growth.


  10. "Pretty Rad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Development Representative in San Francisco, CA
    Current Employee - Outbound Sales Development Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    Lots of the people are amazing

    Cons

    I have a terrible manager. No working from home even though our activity levels would be totally easy to monitor remotely.