Zendesk Reviews

Pros

Great managers, great staff who care about your growth

Cons

hard to get promoted and move up in the company

Pros

Pay, that's the only reason I'm sticking around until I find something better.

Cons

Your health will decline because of the rampant politics and toxicity and from being overworked. Enablement across customer facing teams is non-existent. Other teams do not respect your calendar. Management is not holding these teams accountable to learn the products and actually do the jobs they're being paid to do.. If you are on the presales side of the house, be prepared to do 90-100% of the work in the sales cycle while most of your AE and CSM counterparts coast and have 0 accountability to learn the product. Executive team is completely disconnected from the rest of the org in their ivory towers asking more and more from employees as if 40 hrs a work week is non existent. They aren't backfilling roles. Some teams do all the work while others do nothing.

Pros

Remote work Name still holds weight in the right market segment Decent core product

Cons

WLB is worse since new ownership Previous culture is pretty much gone No transparency from leadership

Pros

Work life balance, Remote work, Self-Serve environment with latest tools/apps.

Cons

Use sales tactics by intimidation for employee productivity and direct with customers to get deals in at any cause. Solution is not supported well for enterprise selling and the territory and manager you are hired into will determine your success. There's an old time group (club) that hold all the top accounts and the rest scramble with horrible territories and accounts which equate to very little revenue or quota attainment. The product is stale and customers are leaving in flocks to competitors due to better technology, support and bad blood from aggressive price increases and tactics to get even the smallest deal in while compromising the customer relationship.

Pros

Awesome benefits and great pay. Zendesk offered many opportunities for career advancement in the sales organization, especially when it was in a state of growth. I'm unsure what the current growth state is. I really enjoyed the opportunities for social impact (volunteer/community impact projects) and employee resource groups.

Cons

Zendesk was hit by tech industry layoffs in 2022. Economy, transition to remote working environment, and recent acquisition have contributed to a soured work, including stricter repercussions for lack of quota attainment and difficulty connecting with coworkers.

Pros

They got rid of most of them and it's definitely not pay. Remote maybe?

Cons

Where do I start? -Poorly trained management and Directors (Really shows in their coaching styles, talk about unnecessary tasks and documentation to do your actual job and let's not forget team meetings twice a day for "quality assurance amongst the team" -Lack of opportunities (goes hand and hand with some pros being removed/changed) - A leader, the week of Christmas decided to tell me if I can't manage my "symptoms" they will have to seek "other options". Took them 2 weeks to send me the proper documentation prior to me announcing said health condition due to lower metrics and I wanted to be accountable for such, but no worries most the links were broken anyways. 😉 If you are looking for sales leaders and directors that actually care about your personal development and not so much about their own, please run...don't walk. This company was a great collaborative place to be until they were acquired, that's when everything went down hill and the greed came out.

Pros

Healthy work/life balance, progressive and empathetic company culture.

Cons

It can be a little lonely working remote, but there are some great opportunities for us to get together like our annual sales kickoff and a variety of online events.

Pros

Remote work and good employees

Cons

A lot of changes with new ownership

Pros

Remote flexibility and can travel while working for the organization.

Cons

Limited growth in 2023 due to org changes.

Pros

-Work Life Balance -Great Product -People are great. Mostly Individual contributors. Majority of employees help others out and are supportive.

Cons

-Poor go to market leadership at all levels. These leaders are self-serving and look after their own interests and career paths. Some are also seriously out of their depth. Beware if you are considering a career in these teams or if you are an existing IC. There are individuals being placed into positions without the opportunities for others to apply. The leaders here are mostly nice people however will not be good or support your career. - Lack of a career paths. Rampant box ticking and gender equality gone way beyond, needs to be reined back in as it is adding more inequality than ever. - A once awesome company culture becoming toxic as people leave.