Zendesk Reviews | Glassdoor

Zendesk Reviews

Updated March 19, 2019
408 reviews

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4.4
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Zendesk Founder and CEO Mikkel Svane
Mikkel Svane
334 Ratings

Employee Reviews

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Pros
  • "Great coworkers, supportive working environment, opportunities for growth, work-life balance" (in 81 reviews)

  • "Zendesk is filled with great people who care about each other and the customers" (in 37 reviews)

Cons
  • "Growing pains and internal team collab is variable at best" (in 31 reviews)

  • "The company is growing rapidly and therefore communication is key within your team and others you work and interact with" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Management in San Francisco, CA
    Current Employee - General Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 3 years)

    Pros

    Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

    Cons

    As with any young company there are growing pains, but the company does a decent job of addressing them as they come.


  2. "Great company with awesome values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Brazil, IN
    Current Employee - Marketing Specialist in Brazil, IN
    Recommends
    Positive Outlook

    I have been working at Zendesk full-time

    Pros

    The company is passionate. They really care about the employees and when we are inside the company, we know that Zendesk truly live it values. Marketing & Sales very well aligned as a company and as a Marketing professional I do feel that the company empowers the area and gives us accountability of the results.

    Cons

    Regional subsidiaries still very far from the Global team. The processes are still being created.

    Advice to Management

    Keep closer relationship with Regional subsidiaries. Listen to their pains and adapt processes.

  3. Helpful (9)

    "Great company, poor office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in San Francisco, CA
    Current Employee - Software Engineering Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 5 years)

    Pros

    Good salaries and packages. Good culture with diversity and volunteering. Feeling of working for a good company. Great work/life balance and associated benefits.

    Cons

    Life-threatening office location and not offering a lot of remote working opportunities.

    Advice to Management

    Embrace full remote positions. People don't want to commute to the Tenderloin.


  4. "Lot of Opportunity"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time (More than 3 years)

    Pros

    Fast growing company, a lot of opportunity

    Cons

    Growing pains.. Company is doing everything it can to keep up with the demand


  5. "Great work/life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time (More than a year)

    Pros

    Worked on a small team of great people. Great work/life balance. Beautiful office space.

    Cons

    Departments felt totally isolated from one another. At times the Creative team felt like a production house for the rest of the company. Lots of meetings.


  6. Helpful (4)

    "Great company, experience may vary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in San Francisco, CA
    Current Employee - Customer Advocate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    -Industry leader
    -Good company perks
    -Great culture
    -Fun environment
    -Many ways to get involved in local community with volunteering options

    Cons

    -Only cons that I have are specific to Advocacy Dept. unless your'e in a leadership role from the start you will not make any traction within the team.

    - 0 transparency in department or organization changes that will have an effect on you directly

    Advice to Management

    Advocacy Dept. needs to actually invest in the growth and development of their team to ensure top talent stays internal. They do not have specific measurable steps for their team to achieve goals/ grow in any facet. Advocacy management only really cares if they need to back fill a position as they have a continuous revolving door of turnover but still don't understand they are the exact reason employees leave.I've seen too many great colleagues leave due to Advocacy not being able to help them with career goals. It would be great if they treated their Support team the way they preach everyone else should treat theirs!


  7. "Love it!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Great coworkers, supportive working environment, opportunities for growth, work-life balance

    Cons

    Typical growing pains of organizational shifts due to expansion, nothing that you wouldn't see in any workplace

  8. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Development Representative in Madison, WI
    Current Employee - Outbound Sales Development Representative in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Colleagues are flexible, willing to work with you and open to new ideas. Pay is competitive. Everyone treats you like a professional no matter which department you're in or how much experience you have.

    Cons

    401(k) match is paltry. Moving across departments can sometimes be difficult.

    Advice to Management

    Set up more committees of team members to help you influence process/procedure and the direction of your teams. Sometimes it feels like reps are left in the dark.


  9. Helpful (3)

    "Best place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Engineer in Madison, WI
    Current Employee - Operations Engineer in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Friendly and inclusive environment.
    Employee happiness is a corporate goal.
    Benefits are competitive for the most part.
    Management really listens to employee concerns.
    Company is growing like crazy.

    Cons

    Only a 1% match on 401K contributions.


  10. "More than year"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time

    Pros

    Strong culture & challenging work

    Cons

    None that I can think of