Zendesk Reviews | Glassdoor

Zendesk Reviews

Updated November 15, 2018
384 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Zendesk Founder and CEO Mikkel Svane
Mikkel Svane
317 Ratings

384 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Amazing work culture with a great work/life balance" (in 79 reviews)

  • "The company hires great people so the atmosphere is extremely upbeat and positive" (in 35 reviews)

Cons
  • "Lots of growing pains, figuring out how best to do things-- which is a learning opportunity still" (in 27 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk part-time

    Pros

    Love the environment and the people were amazing!

    Cons

    None! I loved my time at Zendesk


  2. "Pretty Rad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Development Representative in San Francisco, CA
    Current Employee - Outbound Sales Development Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    Lots of the people are amazing

    Cons

    I have a terrible manager. No working from home even though our activity levels would be totally easy to monitor remotely.

  3. "Lots Happening"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Zendesk full-time (Less than a year)

    Pros

    People are wonderful and everyone seems aligned behind company objectives. I've found easy access to people across the organization and the ability to get involved with a number of important initiatives that have an impact on operations. Comp and benefits are average and there is tons of flexibility.

    Cons

    There is not much maturity in process and because of rapid growth it can take time to get the right people together to tackle problems,


  4. Helpful (3)

    "Decent company, bad salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    Good perks:

    - Pension contribution
    - Free food
    - Health Insurance
    - Amazing work life balance

    Cons

    - Terrible salaries
    - Product keeps changing / evolving with no proper training provided
    - More knowledge required for any given role without added benefit
    - Career opportunities are becoming slimmer
    - Culture and values are being diluted by external hirings for the senior / VP management roles

    Advice to Management

    Benchmark your employees accordingly and understand that a company is the sum of its parts. Once a wheel starts failing the whole process becomes clumsy.


  5. "Awesome company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zendesk full-time

    Pros

    hip and great snacks, great culture

    Cons

    neighborhood is rough, sf is expensive


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    - Sense of community
    - Employees seem to respect one another
    - Strategic teams
    - ESPP
    - Company is growing

    Cons

    - Neighborhood
    - Space is tight

    Advice to Management

    More space is needed in SF to accommodate current headcount. Moving to a new neighborhood that's safer and less busy would also be appreciated.


  7. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Great Company mission and genuine people

    Cons

    location, job architecture , new mgmt

  8. "Zendesk Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in San Francisco, CA
    Current Employee - Customer Advocate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    -Employee stock program
    -Exponential room for career growth across departments
    -Competitive benefits
    -Fully stocked kitchens/ food daily

    Cons

    -After working here for over a year I don't have any critical complaints or issues with my time and experience here as I feel I am well taken care of and consistently valued.


  9. Helpful (2)

    "So far, so great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    Culture means something and it's telling when they commit to making it a positive workplace environment for everyone. Also great to see the commitment to community and the impact the business has on the world - there are limitless ways to contribute and feel like you're making a positive impact.

    Cons

    Organization and structurally changing, so nothing seems nailed down for very long. You have to be able to roll with the punches as the company continues to grow exponentially.


  10. Helpful (9)

    "So So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compensation Analyst in San Francisco, CA
    Former Employee - Compensation Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zendesk full-time (More than a year)

    Pros

    Office Layout, Work Life Balance in some departments.

    Cons

    Location. No food. No Bart/Caltrain pass. No bonus.
    Favoritism everywhere. You can tell by seeing some folks astronomical career progression in a year from IC to Directors/VP. That tells you this company has no defined plan and has no idea . No one has to prove anything but just need to get one task done somehow. Really you are going to be managed by lot of people with zero vision. They claim not to hire aholes but there are quite a few and managements don’t have visibility to them as they get along fine with them .

    Advice to Management

    Hire ppl with experience and not just on coolness factor. If you want to play in the big league you need experienced, seasoned and nimble folks in mgmt. Promote within but let them prove they can do the job at least for a year! Don’t only promote ppl who put on a show .


Showing 384 of 406 reviews
Reset Filters