Zendesk Reviews | Glassdoor

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Zendesk Reviews

Updated February 15, 2018
315 reviews

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4.3
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Zendesk Founder and CEO Mikkel Svane
Mikkel Svane
256 Ratings

315 Employee Reviews

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Pros
  • Amazing work culture with a great work/life balance (in 69 reviews)

  • Amazing culture, great people to work with (in 28 reviews)

Cons
  • Company is going through some growing pains (in 25 reviews)

  • Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage) (in 11 reviews)

More Pros and Cons

  1. "Senior Solutions Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Architect
    Current Employee - Senior Solutions Architect
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (Less than a year)

    Pros

    Company really value the meaning of wellbeing at work.
    Salary is very good compared with the market.
    The solution we sell is very good compared with the competition what makes it easier to position and sell.
    Free food :)

    Cons

    Cant see any cons for now.

    Advice to Management

    Keep up with the good job


  2. Helpful (2)

    "Genuinely Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Counsel in Madison, WI
    Current Employee - Corporate Counsel in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    This is the best organization I have worked for. Leaders at all levels are approachable and collaborative. Plentiful opportunity for advancement as the company grows.

    Zendesk is very thoughtful about its benefits and comp strategy (e.g. employees asked for a 401(k) match and Zendesk now provides one). You won't find a publicly-traded company with a more generous Employee Stock Purchase Plan.

    Cons

    Not really a "Con" per se, but prospective employees need to be comfortable with frequent change both in their individual role and organization-wide.

    Advice to Management

    Continue to welcome and encourage employee feedback and suggestions. I have no need to give advice on Glassdoor, because management provides multiple internal opportunities and mediums for such feedback.

  3. Helpful (3)

    "Dysfunctional leadership and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zendesk full-time (More than a year)

    Pros

    There are a lot of wonderful, friendly people at Zendesk, and everyone is quite nice. The company has an excellent set of products.

    Cons

    The leadership, starting at the very top plays favorites and has different sets of rules for people based on how long they have been there (family), or if you are "liked" by the powers that be. The culture purports to be inclusive, yet they have not put resources to improving diversity. The neighborhood is downright scary and because no lunch is provided, you have option but to venture out into the 'loin, needles, feces, and mental illness abound. HR has some of the highest turnover in the entire organization. In the past two years, there has been a concerted effort to bring stock compensation down, so even though ZD claims to pay at "market" they always said equity comp was higher, but that is not the case.

    Advice to Management

    Walk your talk, stop playing favorites, pay market and reward your longer term employees with better refreshes than new hire grants.


  4. "I'm Lucky to be Here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in New York, NY
    Current Employee - Senior Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Company is growing but in a controlled manner. It is a perfect balance of stability and aspiration. Going to work every day is positive because we have a strong product, a loyal customer base, and an excited list of prospects. Sales leaders trust us to run our own book, but are there if we need support. Overall it is a company I feel lucky to have found.

    Cons

    The only con is that there are many people stuck in the "good old days" of Zendesk when we were smaller. I personally think the good days are still to come. Change is good!

    Advice to Management

    Keep up the transparent, fun, aspirational vibe. It makes us want to work hard for you because we trust your vision.


  5. "Zendesk Fan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    -Really enjoy the culture
    -Very fast growth
    -Great place to explore career paths
    -Feedback taken well

    Cons

    -Super fast growth can also be a con, but the kinks are being worked out


  6. "Best company ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer in Madison, WI
    Current Employee - Senior Technical Support Engineer in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than 5 years)

    Pros

    Amazing Co-Workers
    Great outlook on what's to come.
    Growing crazy fast.
    Unlimited Coffee and Red Bull
    Snack Wall!
    Management is awesome
    ESPP and 401k match!

    Cons

    Growing so fast it no longer feels like the happy little start-up family it once was.

    Advice to Management

    Less focus on metrics and more focus on if the customers are happy


  7. "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time (More than 5 years)

    Pros

    Product focused, customer centric organization with great culture.

    Cons

    Compensation was not on par with the market.

  8. "Nice Company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Chill working environment, nice people.

    Cons

    Too far of a commute.


  9. Helpful (1)

    "Security Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Analyst in Madison, WI
    Current Employee - Security Analyst in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Culture, challenging problems to tackle, work life balance.

    Cons

    Zendesk is growing fast, with that there are obviously growing pains.

    Advice to Management

    Keep up what you're doing.


  10. Helpful (2)

    "Solid Company, Many Opportunities Ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time (More than a year)

    Pros

    Strong product, a fast growing/expanding customer base moving more in to the larger enterprise space, overall quite happy customers that genuinely love Zendesk and have incredible stories to tell of their successes. The company from day 1 cares about the employee well-being and always does right by the customer. Still a wealth of opportunity in the sales side & addressable market, which should be fun to see play out. Supportive peer team members, tons of on-boarding resources, cross-departmental collaboration is high, and a healthy work/life balance. Most impressive are the intelligent people here and work ethic. People hold a high level of accountability and are rowing in the same direction, which culturally makes me feel like people here are invested in what they are doing. Oh, stock benefits here nice too!

    Cons

    The company has grown substantially the past few years for good reasons, which bring periods of inevitable change. In sales & marketing org, this has manifested primarily in leadership tweaks based and adjustments to GTM strategy. Stability seems to be setting in. Also, sales / Services sits in a separate building than Support, Ops, Eng, etc. which can make things tough sometimes in terms of cross-departmental socialization, at times, but the company does a good job bringing people together (regular happy hours, lunch and learns, still doing monthly town halls, company picnic, holiday party, etc.).

    Advice to Management

    Keep looking out for the best interest of the employees and put them first. You have some really bright people here, continue to empower them and put them in positions for advancement. Minimize change simply for the sake of change and celebrate the wins, always.


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