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Zendesk

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Zendesk

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Zendesk Employee Reviews about "growing pains"

Updated Nov 10, 2021

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Found 30 of over 1,150 reviews

4.2
82%
Recommend to a Friend
90%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
262 Ratings

What people are saying about Zendesk

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Top Review Highlights by Sentiment

Pros
  • "There are a lot of teams to help you get the answers you need and there are some really great people who work here.(in 157 reviews)
  • "As above Zendesk has a great culture based on it's people and trying to do the right thing.(in 133 reviews)
  • "great benefits overall(in 86 reviews)
  • "Flexibility and great work life balance(in 65 reviews)
  • "Great colleagues and a fun atmosphere.(in 35 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Zendesk and is not affected by filters.

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Reviews about "growing pains"

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  1. 5.0
    Current Employee, more than 3 years

    Solid employer

    Nov 10, 2021 - Brand Producer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Excellent colleagues - Flexible work schedule - Commitment to mental health (at least more than most companies)

    Cons

    - Growing pains  — a lot of operational bulls*** to sort out - Siloed work (also a symptom of the above)

    Continue reading
    1 person found this review helpful
  2. 5.0
    Current Employee, more than 5 years

    Amazing place to work!

    May 20, 2021 - Director of Product Marketing in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great products that customers love - Interesting projects to work on - Amazing team of smart and motivated people

    Cons

    - Some growing pains as we scale

    Be the first to find this review helpful
  3. 4.0
    Current Employee, more than 5 years

    Amazing people make it worth while

    Apr 6, 2021 - Regional Sales Manager in Madison, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Positive environment, supportive peers, challenging work, fantastic customers

    Cons

    Growing pains, little direction, changing targets.

    Continue reading
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  4. 5.0
    Former Employee, more than 1 year

    A great place to work

    Feb 14, 2021 - Designer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work-life balance and incredible teammates

    Cons

    Usual growing pains that come with growing fast

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  5. 5.0
    Current Employee, more than 1 year

    Great Company

    Jan 11, 2021 - Operations Analyst in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone is really nice. A lot of empathy

    Cons

    Growing pains associated with a high growth company

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  6. 5.0
    Current Employee, more than 3 years

    Great Place to work and amazing people to work with

    Feb 19, 2020 - Trainer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Zendesk employees from Associate to C-Staff are humble and approachable. People are always open to talk with you or have a meeting with you regardless of your title. In my experience, Managers love to help you grow and promote even if it's to another team internally. Finally, I feel supported by my team, my manager(s), and the company in my personal development and career growth. Highly recommend working here!

    Cons

    There are some growing pains as the company moves into solidifying a stance as an Enterprise business serving all types of businesses. This honestly isn't a "con" since this would be true for any company growing from Startup, to SMB, to Enterprise, to all-encompassing. So, this isn't a con per se. Just know there are some growing pains with processes or goals, but nothing to detour you from working here! :)

    1 person found this review helpful
  7. 2.0
    Current Employee, more than 1 year

    Anonymous employee

    Sep 12, 2019 - Product in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A company that makes great efforts to integrate and give back to its community. “Be the company your customer wants you to be” had been a motto here for us and our customers. A long time leader in the customer support Gartner report.

    Cons

    I waited until I had been here at least a year as I’ve seen tech companies that evolve and change as they go through growth stages and growing pains. The Zendesk company I joined a year ago is very different than the current iteration of Zendesk. I was heavily recruited for a position that has of late been de-valued for no real reason or probably more likely they would like to see done by a younger cheaper resource. Favoritisms is a real thing here and some managers have been known to favor their younger employees. On the other hand, the older seniors managers are generally former executives from org’s like Oracle, SAP, SFDC, some AWS etc that are bringing their companies ideas to Zendesk as they struggle to serve the Enterprise market. That is not Zendesk’s roots and the company is going through a painful identity crisis as a result. I heard an expression from a former executive that was readying a massive reorganization that said “everyone wants to go to Heaven but no one wants to die”. Yeah, right now it’s kinda like that. Some big changes are coming and it’s going to be interesting to see how the company emerges. Your mileage will definitely vary here at this time.

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    24 people found this review helpful
  8. 5.0
    Current Employee, more than 3 years

    Great company

    Jan 11, 2019 - General Management in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

    Cons

    As with any young company there are growing pains, but the company does a decent job of addressing them as they come.

    11 people found this review helpful
  9. 5.0
    Current Employee, more than 1 year

    Security Analyst

    Dec 7, 2017 - Security Analyst in Madison, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Culture, challenging problems to tackle, work life balance.

    Cons

    Zendesk is growing fast, with that there are obviously growing pains.

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    1 person found this review helpful
  10. 4.0
    Current Employee, more than 3 years

    Account Executive

    Sep 26, 2017 - Account Executive in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Smart people, amazing product, great support. Believe in internal promotions.

    Cons

    Sales team is experiencing growing pains typical of a start up trying to move into the enterprise market.

    Continue reading
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Multiple crises were affecting our employees. We felt an urgent need to support them. Empathy circles were born: safe spaces where our people could talk and feel safe
Shared image - Empathy circles: from a moment to a movement - Zendesk
Empathy circles: from a moment to a movement - Zendesk
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