Zendesk Employee Reviews about "growing pains"
Updated Nov 10, 2021
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Found 30 of over 1,150 reviews
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Top Review Highlights by Sentiment
- "There are a lot of teams to help you get the answers you need and there are some really great people who work here." (in 157 reviews)
- "As above Zendesk has a great culture based on it's people and trying to do the right thing." (in 133 reviews)
- "Upper management and HR were aware of this said manager's behavior, but did not show any support to the employees affected by this." (in 11 reviews)
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Reviews about "growing pains"
Return to all Reviews- Current Employee, more than 3 years★★★★★
Pros
- Excellent colleagues - Flexible work schedule - Commitment to mental health (at least more than most companies)
Cons
- Growing pains — a lot of operational bulls*** to sort out - Siloed work (also a symptom of the above)
Continue reading - Current Employee, more than 5 years★★★★★
Pros
- Great products that customers love - Interesting projects to work on - Amazing team of smart and motivated people
Cons
- Some growing pains as we scale
- Current Employee, more than 5 years★★★★★
Pros
Positive environment, supportive peers, challenging work, fantastic customers
Cons
Growing pains, little direction, changing targets.
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Great work-life balance and incredible teammates
Cons
Usual growing pains that come with growing fast
- Current Employee, more than 1 year★★★★★
Pros
Everyone is really nice. A lot of empathy
Cons
Growing pains associated with a high growth company
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Zendesk employees from Associate to C-Staff are humble and approachable. People are always open to talk with you or have a meeting with you regardless of your title. In my experience, Managers love to help you grow and promote even if it's to another team internally. Finally, I feel supported by my team, my manager(s), and the company in my personal development and career growth. Highly recommend working here!
Cons
There are some growing pains as the company moves into solidifying a stance as an Enterprise business serving all types of businesses. This honestly isn't a "con" since this would be true for any company growing from Startup, to SMB, to Enterprise, to all-encompassing. So, this isn't a con per se. Just know there are some growing pains with processes or goals, but nothing to detour you from working here! :)
- Current Employee, more than 1 year★★★★★
Pros
A company that makes great efforts to integrate and give back to its community. “Be the company your customer wants you to be” had been a motto here for us and our customers. A long time leader in the customer support Gartner report.
Cons
I waited until I had been here at least a year as I’ve seen tech companies that evolve and change as they go through growth stages and growing pains. The Zendesk company I joined a year ago is very different than the current iteration of Zendesk. I was heavily recruited for a position that has of late been de-valued for no real reason or probably more likely they would like to see done by a younger cheaper resource. Favoritisms is a real thing here and some managers have been known to favor their younger employees. On the other hand, the older seniors managers are generally former executives from org’s like Oracle, SAP, SFDC, some AWS etc that are bringing their companies ideas to Zendesk as they struggle to serve the Enterprise market. That is not Zendesk’s roots and the company is going through a painful identity crisis as a result. I heard an expression from a former executive that was readying a massive reorganization that said “everyone wants to go to Heaven but no one wants to die”. Yeah, right now it’s kinda like that. Some big changes are coming and it’s going to be interesting to see how the company emerges. Your mileage will definitely vary here at this time.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.
Cons
As with any young company there are growing pains, but the company does a decent job of addressing them as they come.
- Current Employee, more than 1 year★★★★★
Pros
Culture, challenging problems to tackle, work life balance.
Cons
Zendesk is growing fast, with that there are obviously growing pains.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Smart people, amazing product, great support. Believe in internal promotions.
Cons
Sales team is experiencing growing pains typical of a start up trying to move into the enterprise market.
Continue reading
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