Zendesk "work life balance" Reviews | Glassdoor

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Zendesk Employee Reviews about "work life balance"

Updated Nov 7, 2019

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4.2
80%
Recommend to a Friend
95%
Approve of CEO
Zendesk CEO Mikkel Svane
Mikkel Svane
405 Ratings
Pros
Cons
  • "Growing pains that you get when a company grows as fast as they are, which is understandable(in 35 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 17 reviews)

More Pros and Cons

Reviews about "work life balance"

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  1. Featured Review
    Helpful (9)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

    Cons

    As with any young company there are growing pains, but the company does a decent job of addressing them as they come.

    Zendesk2019-01-11
  2. "All round great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Executive in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Great pay & benefits Strict hiring has made for great culture fits Awesome support for the remote workforce All macs as standard throughout the company Leadership focused on work-life balance

    Cons

    Still maturing enterprise GTM strategy

    Advice to Management

    Please continue to focus on creating opportunities to develop new leaders out of the existing workforce

    Zendesk2019-09-04
  3. Helpful (1)

    "Great Culture, Great Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Executive 
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for less than a year

    Pros

    Zendesk is chock-full of brilliant minds, but most actually live the company value of being humblident. People know their stuff, but egos don't get in the way of progress. Teammates and managers are supportive and collaborative. From the executive level down, they drive the culture and put simple measures in place to maintain it. It certainly helps that the product is great, so it makes life a bit easier.... Compensation packages and benefits are competitive, and unlike other companies with unlimited vacation, you're encouraged to take your time off. Great work/life balance. Many, many 4+ yr employees here!

    Show More

    Cons

    Remote employee engagement outside of your immediate day-to-day team is challenging at times, though they have programs in place to help expand your internal network.

    Advice to Management

    Keep up the great work with culture. It helps to drive everyone's success in their work! Process improvement is integral, continue to listen to your teams on the ground. Look for more opportunities to engage remote employees.

    Zendesk2019-11-07
  4. "Great place to work"

    StarStarStarStarStar
    Current Employee - Manager 

    I have been working at Zendesk full-time

    Pros

    Colleagues. Really smart people. Culture--innovative, hard-working & fun. Product. Intuitive; something to be proud of. Work/life balance. Leadership.

    Cons

    None that I can think of.

    Zendesk2019-10-15
  5. Helpful (19)

    "Lack of truthful reviews here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Designer 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Medical insurance, dental insurance, ESPP Some pleasant employees if you work out of the Melbourne and San Francisco office. The rest of the global offices have some of the most unethical and moralless human beings I ever encountered. Work/life balance is great if you work out of the Melbourne and SF office. Anywhere else you need to take conference calls at the wee hours.

    Cons

    Weak 401k No bonus plan for low-level employees Some pleasant employees if you work out of the Melbourne and San Francisco office. The rest of the global offices have some of the most unethical and moralless human beings I ever encountered. Work/life balance is great if you work out of the Melbourne and SF office. Anywhere else you need to take conference calls at the wee hours.

    Zendesk2019-07-31
  6. Helpful (8)

    "Details about the office and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    As of June 12th, 2019... Benefits: -$70 per month phone reimbursement -$120 commuter reimbursement -Free health insurance for cheap plans, very low cost for other plans -ESPP stock purchase plan (15% discount), up to 15% of salary -really good maternity/paternity leave (think it's 4 months or so) -401K plan (horrible match though - see "cons") Office: -snacks, food for basic breakfast (cereal/oatmeal),... and food to make sandwiches for lunch. Lots of "lunch and learns", so usually have at least 1-2 catered lunches per week if you attend the meetings. -there are three buildings, all in the tenderloin and relatively nice. One of the buildings has just been renovated and by far the nicest, but overall all are pretty good. If you're coming from FAANG, you won't be impressed, but compared to normal companies, the general decor is fine. -everyone has standing desks -brand new computers -basic electronics vending machine for free Work/life balance: -although this will vary from team to team, people seem very flexible as far as time getting in and leaving. WFH is no problem, and there seem to be a few remote workers here and there. Obviously, this will likely depend on your manager.

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    Cons

    Benefits: -Overall, I think the benefits are pretty good. However, the 401K match is absolutely horrible. It's $0.25 for every dollar you contribute, up to 1% of your salary. So, the match is basically nothing. Office: -Not the best part of town. Have to be alert when walking outside. -No dedicated parking. There are parking lots close by for about $15 per day (can use $120 commuter money for this). Most... people BART, carpool, uber, bike or walk. -Lighting can be bad on certain floors -Desk chairs aren't great -Never enough rooms available for meetings (same as every company)

    Show More

    Advice to Management

    Seriously, increase the 401K match. 1% is ridiculous. We should be aiming for at least 5%.

    Zendesk2019-06-13
  7. Helpful (1)

    "A pretty awesome place to be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for less than a year

    Pros

    +Great product +Awesome people, fairly good executive team +Pretty good culture still intact for how quickly we're growing +Good work-life balance +Benefits are pretty on-par with other companies

    Cons

    -401k match could be better

    Advice to Management

    -Prioritize some of our initiatives, it seems like we're always having chasing carrot

    Zendesk2019-06-13
  8. Helpful (12)

    "Great company, poor office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 5 years

    Pros

    Good salaries and packages. Good culture with diversity and volunteering. Feeling of working for a good company. Great work/life balance and associated benefits.

    Cons

    Life-threatening office location and not offering a lot of remote working opportunities.

    Advice to Management

    Embrace full remote positions. People don't want to commute to the Tenderloin.

    Zendesk2019-02-12
  9. "Great work/life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    Worked on a small team of great people. Great work/life balance. Beautiful office space.

    Cons

    Departments felt totally isolated from one another. At times the Creative team felt like a production house for the rest of the company. Lots of meetings.

    Zendesk2019-02-26
  10. "Love it!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Great coworkers, supportive working environment, opportunities for growth, work-life balance

    Cons

    Typical growing pains of organizational shifts due to expansion, nothing that you wouldn't see in any workplace

    Zendesk2019-01-09
Found 99 reviews