Zenefits Client Support Associate Reviews | Glassdoor

Zenefits Client Support Associate Reviews

Updated Jan 29, 2017

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2.9
56%
Recommend to a Friend
Zenefits CEO Jay Fulcher
Jay Fulcher
0 Rating
  1. Helpful (1)

    "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Support Associate/Human Resources in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Zenefits full-time for more than a year

    Pros

    Fun environment with friendly coworkers. They offer a free kitchen with catered lunches daily. Challenging job with fun hurdles to overcome.

    Cons

    Constant organizational changes made things unstable. Product and platform continuously changes with little to no warning of those changes, leaving you with no time to prepare how to discuss those changes with your clients.

    Advice to Management

    Offer more platform training to employees of changes that will be made.

    Zenefits2016-06-29
  2. "Great company but somewhat disorganized."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zenefits full-time for less than a year

    Pros

    Good company vision, great benefits and perks. Almost unlimited opportunities for over time.Company management working towards the improvement of internal processes.

    Cons

    Startups have many many changes and growth, but the impact is not well planned for employees supporting product and clients. Keeping up with the changes and support demands can be overwhelming. Support employees not paid enough for the volume of work they complete.

    Advice to Management

    More opportunities for advancement and recognition for support employees.

    Zenefits2017-01-29
  3. Helpful (5)

    "Ehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zenefits full-time for more than a year

    Pros

    great benefits, nice people, awesome office environment

    Cons

    long hours, compensation does not meet the amount of work you put in.

    Advice to Management

    practice as you preach

    Zenefits2016-06-01
  4. Helpful (11)

    "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Support Associate in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zenefits full-time for less than a year

    Pros

    - Young + energetic culture - Great social atmosphere + hard working people - recruiters do a great job of hiring very intelligent, ambitious and fun-loving people - Snacks / drinks / catered lunch - Unlimited PTO - Lax environment (open desks, yoga balls, flexibility to move around the workspace, casual clothing) - Beautiful highrise office in Tempe

    Cons

    - Extreme hours (10+ hours/day with no lunch break regularly, 10-13+ hours/day during "peak season" - November through January, during which time there is a strict PTO blackout officewide) - No work/life balance (completely mentally and emotionally incapacitated after work) - Heavy workload - Unobtainable expectations in terms of knowledge (meaning Support would receive calls and emails pertaining to anything from specific insurance questions to ACA compliance to the way the platform works to why their payroll deductions were off, etc. It is impossible for one associate to know about each "spoke" of the hub-and-spoke model as each one is so complex- not to mention oftentimes customers are calling because they have a unique or specific situation that can only be answered with in-depth knowledge.)

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    Advice to Management

    - Reduce hours so associates aren't burnt out and can realistically have a work/life balance - Listen to the needs of associates - Figure out a better system so associates can become a master of one spoke rather than a jack of all trades; and route calls/emails to associates more proficiently based on the matter of their question which will provide the customer with an accurate answer quickly and instill confidence

    Show More
    Zenefits2016-03-17
  5. Helpful (4)

    "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Associate in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zenefits full-time for more than a year

    Pros

    - fast paced - The work environment is competitive (you do well, you're recognized) - promotions or level changes happen often ($$)

    Cons

    - the way the system works is not always client focused (it's easier for us and reactive not proactive) - things are always changing - Managers do not mold you, they just manage you

    Zenefits2016-04-12
  6. Helpful (1)

    "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Associate in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zenefits full-time for less than a year

    Pros

    Challenging job Great people The chance to create new processes and solve complex problems daily

    Cons

    Long hours One of the tougher customer support positions I've held

    Advice to Management

    Mentor your people! Be present and help them grow.

    Zenefits2016-03-07
  7. Helpful (5)

    "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Support Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zenefits full-time for less than a year

    Pros

    Free snacks, free lunch, great colleagues

    Cons

    Work massive amounts of overtime due to work overload, 10 hour shifts, no time for breaks, growth in company has halted, high turnover, management needs to get it together

    Advice to Management

    Hire more Support people. Focus on your people internally. Give Support lunch breaks.

    Zenefits2016-02-26
  8. Helpful (4)

    "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Client Support Associate in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Zenefits for less than a year

    Pros

    Lots of free food and snacks, fun young atmosphere

    Cons

    Pretty much everything else. Zero work life balance, everyone works a minimum of 10 hours a day with many pushing 12 with no end in sight. Hiring standards dipped during hypergrowth phase which led to incredibly high turnover and lots of poor fits. The "explosive career growth" everyone was promised only happened to a few, incredibly early, hires.

    Advice to Management

    Find a way to allow your people to have a life outside of work, working 12+ hours a day isn't healthy for anyone.

    Zenefits2016-02-12
  9. "Just Don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Client Support Associate in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zenefits

    Pros

    There is always food and outside of the black out periods and if there are time slots available there is supposdly unlimited paid time off

    Cons

    Long Hours, feeling like just a number, poor training, LONG hours, no work life balance, no PTO requests from October-February, salary positions treated a thousand times better than hourly in terms of work load even then the salary employees are treated a lot better, clients are overly catered to which makes them all slightly pretentious and very difficult to work with, you will be a number...if you are a director or below you will be simply a number, LONG HOURS, no breaks, inconsistant security measures and grading rubics

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    Advice to Management

    Just help us. Implement the requested and understood needs.

    Zenefits2016-03-04
Found 9 reviews