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Zenefits

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Zenefits

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Zenefits Reviews

Updated Jun 9, 2021

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3.6
65%
Recommend to a Friend
75%
Approve of CEO
Zenefits CEO Jay Fulcher
Jay Fulcher
131 Ratings
Pros
  • "Free food and a very relaxed dress code(in 35 reviews)

  • "The people and the pace of the company attract people who are in it for the right reasons: great people doing awesome work to address a big opportunity(in 26 reviews)

  • Cons
  • "There isn’t a great work life balance(in 60 reviews)

  • "Long hours and low compensation(in 53 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great Collaborative Company

      May 3, 2021 - Account Executive in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people and technology. Top notch leadership.

      Cons

      100% remote if you like to report to an office or work with others in person.

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    2. 2.0
      Former Employee, less than 1 year

      Punching bag for customer frustrations caused by overzealous sales, careless developers, incompetent CTO

      Jun 9, 2021 - Customer Care Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      OK, there was free catered lunch

      Cons

      * CC was always the last to find out about product UX changes—when the support queues blew up yet again with a host of confused & frustrated customers, we knew the offshore dev team had just tossed a new release over the fence for us to catch. * Oh, how we admired their sense of whimsy, as they discarded one long-established browser behavioral convention after another, sprinkling tiny shiny little feature "innovations" ahead of resolving the data-loss bugs, update glitches, and dog-slow page load performance that lay in wait for our larger customers! * Gotta love the cognitive dissonance of talking down a wanna-cancel customer upset by recurrent payroll and tax issues, while knowing Zenefits didn't trust its own system enough to pay its staff with it, instead relying on ADP to process payroll…

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    3. 2.0
      Former Employee, more than 3 years

      From 0 to 100 then right back to 0

      Apr 6, 2021 - Senior Support Specialist in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people, unlimited pto, and the endless learning opportunities.

      Cons

      - Inexperienced leadership - Absurd hours: I worked from 9 am to 1 am on several occasions - zero processes in place like most startups but leadership not taking the initiative to build - extremely high turnover - watching a company come crashing due to compliance issues and watching as each state sued for millions as I had to watch my friends, colleagues in groups of hundreds being laid off - unrealistic metrics - watching the support team be screamed at to do better in a daily basis - leadership unwilling to listen - three CEOs in one year with Jay to come in on a Monday to make to final hit laying off 500 people that Thursday - allowing your leaders to tell associates their feelings are invalid thus disabling the freedom to speak or wanting to speak up even in confidence, make change, and ultimately feel not valued. Core value awards once a month looks great on paper but internally you’re overlooking everyone else.

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      4 people found this review helpful
    4. 4.0
      Former Employee

      Most improved Award

      May 27, 2021 - Client Service Manager in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They finally got things in order by the end of my tenure there.

      Cons

      Expectations were very high and it was very unorganized in the beginning. That has gotten better.

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    5. 4.0
      Former Employee, more than 1 year

      Human Capital Management

      May 30, 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Generous PTO policy, and good benefits.

      Cons

      Long working hours, not a good work life balance.

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    6. 5.0
      Current Employee, more than 3 years

      Exciting mission, culture and potential

      Apr 19, 2021 - Marketing Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Inspiring mission to help level the playing field for small businesses - Talented team to work with and learn from - Disruptive product in a large market segment - Good remote/WFH working environment - Fairly autonomous - encouraged to learn and do new things

      Cons

      - Not for the faint of heart: feels kind of like a startup - Fast-paced with heavy work loads - Can be a lot of change

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    7. 5.0
      Current Employee, more than 3 years

      Mission driven culture

      Apr 21, 2021 - Senior Executive in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quality leadership, committed workforce, strong technology and value proposition; this company is helping SMB businesses transition from mundane HR to 'People Operations' and creating high performance cultures in the process.

      Cons

      Zenefits has been through a lot, but emerging stronger than before.

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    8. 2.0
      Former Employee, more than 5 years

      N/A

      May 24, 2021 - N/A in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Senior leadership is sharp and striving to improve culture

      Cons

      Not a customer-centric company. It's preached day-in/day-out but decisions made at very top demonstrate otherwise

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    9. 1.0
      Current Employee, more than 1 year

      Just awful...

      May 3, 2021 - Customer Care Advocate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Used to be a good office environment. Snacks, lunch, collaborative team environment. Benefits are ok.

      Cons

      Everything else. Company can't get a handle on their tax filings, extensive backlog of cases, understaffed, no real solution for all the problems. CEO is all talk and no action. Just avoids giving people straight answers. Company doesn't give pay raises anymore, they give promotions, but then fail to move people into their new role. All talk... no action. A company that has ZERO clue what they are doing.

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      5 people found this review helpful
    10. 5.0
      Former Employee

      Great Opportunities

      Mar 29, 2021 - Senior Software Engineer in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, great industry to be in, lots of autonomy and room for growth, lots of opportunity for interesting new products and features

      Cons

      Large surface area of products and services. Flip side of the pro.. there is always something to fix. Operationally heavy business.

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    Viewing 1 - 10 of 579 Reviews

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