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Zenefits

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Zenefits

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Zenefits Employee Reviews about "work life balance"

Updated Jan 13, 2021

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Found 73 of over 603 reviews

3.7
62%
Recommend to a Friend
75%
Approve of CEO
Zenefits CEO Jay Fulcher
Jay Fulcher
140 Ratings
Pros
  • "Free food and a very relaxed dress code(in 35 reviews)

  • "The people and the pace of the company attract people who are in it for the right reasons: great people doing awesome work to address a big opportunity(in 26 reviews)

  • Cons
  • "There isn’t a great work life balance(in 60 reviews)

  • "Long hours and low compensation(in 53 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work life balance"

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    1. 5.0
      Current Employee, less than 1 year

      5 Star - Best in breed to work for companies

      Jun 3, 2020 - HCM Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Been working at Zenefits for over 6 months and have experienced a very rewarding opportunity to make a difference as my opinion counts and am heard from Leadership to Peers. The culture is very work/life balance driven and everyone gets involved in making the success happen. This company by far is producing options to clients that really streamline and create better efficiencies from employee level to C- Suite. From Covid-19 to the next new normal, Zenefits is making its mark across America and I can't wait to pioneer the functionality of what's to come! Great company and great Leadership and Values!

      Cons

      The only cons of this job is if you limit yourself. The folks here from Leadership through peers have opportunities that other companies do not think of in terms of pulling in the ranks they have today or looking outside as needed. Zenefits has a very uniqueness about what they are putting out to market and all of us here have the advantage of making our passion become a strength in the marketplace by enjoying what you do and aspire to grow within!

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    2. 3.0
      Former Employee, more than 3 years

      Work life balance

      Jan 13, 2021 - Customer Care Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are the reason you stay Great pay Good time off policy Great benefits Office is amazing

      Cons

      There isn’t a great work life balance Not enough people work to support all their customer Custome Care managers are not experienced It has quite a bit to work on like any start up

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    3. 2.0
      Former Employee, more than 1 year

      A sinking ship, proceed with caution...

      Jul 31, 2020 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has great healthcare plans in the SF office and there are some talented people peppered throughout the company. Good work/life balance

      Cons

      The word "dysfunction" is an understatement for how this organization is run. The business model has so much potential and so much runway in the marketplace, but they just cannot execute. There are talented people in the organization, but not many in leadership roles. Leadership is kind of a "boys club" where underperformers are given passes when they clearly illustrate they cannot produce results. We've all had jobs where we wonder how someone who is clearly incompetent got into a leadership position, except at Zenefits it's not just one or two people, it's a systemic issue. Leadership surrounds themselves with "yes" men and women which really squashes any hope for innovation. There is a long history of layoffs at Zenefits and I don't see that tradition ending anytime soon. They couldn't come close to hitting sales targets during GOOD economic times and I wouldn't bet on them to be able to do it in bad times. When I started 2 years ago, the company boasted 10,000 customers, but that number hasn't changed in 2 years. It's a customer churn factory. Ask anyone in customer service. It's a sales-driven company that doesn't do a good job at selling. Most new product features or additions come from an anecdotal use case that someone in sales needs to close a deal. So sales tells the prospect it's on the roadmap to close the deal, then product either builds a feature for one customer or they don't and the customer churns after their contract is up. Work here at your own risk.

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      3 people found this review helpful
    4. 3.0
      Former Employee, more than 1 year

      They don’t care about you

      Aug 12, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch and snacks. Great coworkers.

      Cons

      Where to start... sales oversells the product and doesn’t care that it screws over support. They are severely understaffed. They won’t hire enough people for support to help relieve other teams. Directors say they take your input into consideration but then go and do the exact opposite. Work life balance is not existent in support. There are so many tickets that you have to go home and work over time (clocked in or not) to even out your backlog.

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      7 people found this review helpful

      Zenefits Response

      People Business Partner

      Thanks for providing this feedback, and I'm sorry to hear that your experience was not all positive. Customer support is a tough role, but it should also be fun and fulfilling. We're currently implementing changes to address these issues. As a matter of policy and practice, all of our hourly (non-exempt) employees should be clocked in and are compensated for any work they are performing, whether at home or the office. Feel free to reach out to our People Team (people@zenefits.com) with any questions or additional feedback.

    5. 4.0
      Current Employee

      Zenefits - Fun Environment and Great Place to Work

      Jan 20, 2015 - Implementation Manager in Scottsdale, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Zenefits is a GREAT place to work. It's a startup company that has only been around about 18 months so yes, they are still working on ironing out the kinks in both the processes and the product. There is a lot of opportunity for advancement if you are willing to put in the time and effort. Company is fully transparent, which sometimes can end up being a negative thing, but I personally appreciate the transparency. As far as work life balance - yea, sometimes there are long hours, but you join a company like this to help because you want to be a part of building something special. Not to mention snacks, occasional happy hour, flexibility to work from home(if needed) and you get unlimited PTO. Compensation isn't the greatest for the industry, but again - a lot of opportunity to move up which means more pay.

      Cons

      Processes aren't straight forward as its a startup and is constantly evolving so you have to be intuitive and be able to think outside the box. Not the best training program, but like everything else, it is constantly improving. Currently in temporary space until new office is complete with construction in May/June so phone/internet isn't the greatest - have to use personal phone for client calls

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      4 people found this review helpful
    6. 2.0
      Former Employee, more than 1 year

      Lots to Learn and Nowhere to go....

      Sep 2, 2015 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pros: -I've never learned so much in such a short time...ever. -Gained valuable insight into process at a SaaS company. -The company hires very bright people, for the most part. You will work with some incredibly talented colleagues. -Close-knit teams. -You will be very well prepared to advance your career outside of Zenefits once you leave, since it is such an intense experience.

      Cons

      Cons: -The general sentiment is that it is better to build things fast than to build things well. In this light, faulty systems are rarely totally destroyed to create better ones. Band-aid solutions are the norm and affect CX negatively. -When you bring up an alternative to a poor process, you are often shut down by bureaucratic hierarchy. The company has WAY too many redundant layers for such a young start-up. -"Root Cause" culture turns into a blame game. Support reps spend valuable time identifying the internal cause of a problem before they tackle solution for a customer. They do this because they are told they have to. "Root Cause" is identified by listing departments or individuals on internal issue-tracking tickets. -Metrics are intense and rigorous for customer-facing employees with little product support. -People empowerment is a foreign concept. People = Metrics here. -Difficult to move up or laterally across departments. -Work/Life balance is so non-existent, it is laughable. -Inter-department communication is poor. None of the Ops teams have any idea what the others do day-to-day.

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      27 people found this review helpful
    7. 4.0
      Former Employee

      Client Support Associate

      Feb 27, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good starting pay ($15/hour), awesome benefits (medical, dental, vision, FSA, 401k, and you're only responsible for paying for a small portion of the costs), they provided free catered lunch everyday and the office was always stocked with snacks and drinks. The management seemed to really care about employees. You have bi-weekly one on ones with your manager where you can go over how you're performing in your role and work on developing a career path within the company. I was extremely impressed when the VP (at the time) of my department made sure to talk to EVERY SINGLE EMPLOYEE. He had a very low power distance, so he was easy to talk to and he welcomed employees being completely honest and transparent with him. What was even more impressive was he took everyone's feedback and within a few days our entire department went through a reorg to address the concerns that employees had told him about.

      Cons

      Work/life balance. The volume of work was so high that people would work 12 hour days on a regular basis. And even though the volume so high, the new CEO laid off 450 people. I understand that he wants to focus on the engineering team so they can fix the problems within the platform, but it would have made more sense to me to fix the problems within the platform *before* laying off so many people.

      2 people found this review helpful
    8. 2.0
      Former Employee

      Sales Long hours- No Work life Balance

      Jun 8, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are great. Office is great, nice location and everything is brand new. Fully stocked kitchen which is nice since you won't want to / be able to go out for lunch on some days since you will be so busy.

      Cons

      Long hours - zero work life balance. 10-12 hour days are expected. Not enough training to be able to speak with clients intelligently. Unfortunately everyone is new to the company so no one can help you when you have questions. Google is your best friend. Decent benefits but not what you would expect from a benefits company. No 401k. Pay is not competitive for the market or industry. No consistency...things change every day. Just when you think you learned something it changes.

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      16 people found this review helpful
    9. 5.0
      Current Employee, more than 1 year

      1 year here is worth 5 elsewhere

      Aug 1, 2017 - Operations in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The will undoubtedly be a book written about this company. Most of the highs and lows have been well documented on TechCrunch and Buzzfeed, but they do a terrible job depicting what it's actually like to work here. Especially now. Zenefits has been through a lot. But it's history is a big reason for why it's so interesting to be here now. Our "rocketship" beginnings, record-breaking fundraising, the dramatic departure of our founding CEO, the herculean compliance turnaround under the watch of David Sacks, rightsizing and more rightsizing, and now the disciplined and thoughtful execution under our seasoned CEO, Jay Fulcher. The company is in a better spot than it's ever been. We have smart and collaborative people, a high-impact product and vision, vast resources, and strong, experienced leaders. The work-life balance is fantastic. The comp is solid. The opportunity is massive. Career development and mobility is bountiful and encouraged.

      Cons

      Working here is not for the faint of heart. We have a lot at stake and we are coming out of some difficult times. Thriving here requires commitment to and belief in the bigger picture. Once candidates understand the business model (which is clever and not immediately obvious) and product vision, it's hard not to jump on board.

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      2 people found this review helpful
    10. 3.0
      Former Employee, less than 1 year

      Client Support

      Mar 17, 2016 - Client Support Associate in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Young + energetic culture - Great social atmosphere + hard working people - recruiters do a great job of hiring very intelligent, ambitious and fun-loving people - Snacks / drinks / catered lunch - Unlimited PTO - Lax environment (open desks, yoga balls, flexibility to move around the workspace, casual clothing) - Beautiful highrise office in Tempe

      Cons

      - Extreme hours (10+ hours/day with no lunch break regularly, 10-13+ hours/day during "peak season" - November through January, during which time there is a strict PTO blackout officewide) - No work/life balance (completely mentally and emotionally incapacitated after work) - Heavy workload - Unobtainable expectations in terms of knowledge (meaning Support would receive calls and emails pertaining to anything from specific insurance questions to ACA compliance to the way the platform works to why their payroll deductions were off, etc. It is impossible for one associate to know about each "spoke" of the hub-and-spoke model as each one is so complex- not to mention oftentimes customers are calling because they have a unique or specific situation that can only be answered with in-depth knowledge.)

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      11 people found this review helpful
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