Zillow Reviews | Glassdoor

Zillow Reviews

Updated June 27, 2017
56 reviews

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56 Employee Reviews

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Pros
  • Work life balance is incredible (in 59 reviews)

  • Free food catered in at least once a week (in 51 reviews)

Cons
  • Work/Life Balance is harder to achieve purely because the program is so involved, and needs to cover a huge range of hours (in 16 reviews)

  • the inside sales role at Zillow is tough work and they are very upfront about that (in 10 reviews)

More Pros and Cons

  1. Helpful (5)

    "Zillow as a whole is great. My department, the worst..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    -Overall company culture is great
    -Good people
    -Free food everywhere
    -Work life balance is good with PTO and DTO
    -Commuter Reimbursements
    -Gym Reimbursements
    -Referral bonuses
    -Casual dress code
    -Ping pong and video game rooms
    -CEO and execs are great

    Cons

    The operations department is where I spent my time. It started off good for about 3 months, then managements true colors start to show, or lack there of. The managers operate in an old fashion corporate way, not the Zillow-way. You get watched like a hawk, micromanaged, no recognition, no bonuses, no team morale. It's a dead end department where your Zillow career goes to die and if you are reading this and considering joining their team, DON'T... Yes, there is an internal transfer program, but the managers are not too supportive when you want to leave their team. They talk bad about the team your interested in to try and keep you to stay. They dangle leadership advancement carrots in front of you to try and keep you as the robot you are. No fun is allowed in the department, it's widely known as one of the worst departments to be in. They have no morale or team bonding events. Zillow encourages managers to take their teams out to bond and do happy hours, but they still don't. Their is no career advancement opportunities within the department either. There are people on the team 5+ years that don't have even a Senior title. There is no team leads. Just 2-3 managers with a bunch of pawns. Their is a ton of hypocrisy within the department as well - the managers all live by the do as I say, not as I do mentality. You're expected to be robots, while the managers sit on social media, CNN, Youtube, Amazon all day. Myself and other employees saw it all the time. They need to just clean house and start over, or do some serious management training (which is provided by Zillow), but they obviously don't attend. They pay you poorly, just about the Seattle minimum wage, and hope you stay forever and are happy with your yearly 1.5% merit bonus and 50 stock options.

    Advice to Management

    Too much advice to even list.
    -Care about your people to start
    -Don't micromanage. It's the worst.
    -Don't be a hypocrite
    -Support your employees ambitions to grow outside the department
    -Do some real work, not shop online.
    -Attend some management training
    -Step down and let someone else lead....?

    Zillow Response

    Jun 29, 2017 – VP, Client Experience

    Thank you for your feedback. You don’t specify which Ops group you are a part of and we have many across the company. However, as a VP at ZG, your feedback is very important to me as it would be to... More


  2. Helpful (15)

    "Advice to women joining Seattle sales team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Seattle, WA
    Current Employee - Sales Executive in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    Z Seattle office is such a fun place to work . Everyone has amazing character, positive personalities and really just want to help. The inside sales org offers opportunity to make a lot of money . The executives are people you are proud of and they inspire you to work harder. And the benefits, so many amazing benefits.

    Cons

    Zillow has been working hard to be more diverse and it is apparent in most of the department's, except for inside sales. It is still very much a boys club. Even though half of the sales staff are women, almost all the managers are men. All of the General Managers are also men. Being a women means you have to work twice as hard to get half the recognition. I have been at Zillow 2 years and I have not seen a single women promoted . The "boys" also treat the environment with a very "frat like" attitude. You must have very thick skin to survive the environment.

    Advice to Management

    Amy has been stating in all hands meeting that diversity is such a huge focus, it would be nice to see it put into action. Even though the insides sales group represents a small number of Zillow employees, it is the back bone of the company. Changes need to be made so everyone feels included and if they aren't, more and more talented women are going to leave to find a company that treats them equal

    Zillow Response

    May 31, 2017 – Senior Director - Inside Sales, Seattle

    Thank you for your feedback. I am glad you think Zillow Group is a fun place to work. Here at Zillow Group we value gender parity and are always working hard to improve equality in the workplace... More

  3. Helpful (1)

    "Regional Account Executive New Construction Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends

    I worked at Zillow full-time (More than a year)

    Pros

    This team maintains a positive work environment, Zillow Group is a fun company to be a part of with great benefits and a lot of fun perks, i.e. food, swag, events and more!

    Cons

    The New Construction team is constantly changing whether that be territories, compensation plans or commission structure. The role is overall constantly evolving, from inside sales, to outside sales, to travel out of state once a month, to travel out of state 40% of the time. You never really know what to expect and it is important to be okay with your role changing all of the time in all aspects of the business. Other than out of state travel, the team does provide a strong work/life balance.

    Advice to Management

    I would recommend to the management team to be transparent an equitable or else you risk continuing to see turnover.

    Zillow Response

    May 18, 2017 – Group Vice President

    Thank you for your feedback on Zillow and the New Construction Team. I’m glad you liked the positive work environment, and found it to be fun with a lot of benefits, perks, and more. I’m also happy... More


  4. Helpful (5)

    "Great Company not much room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Denver, CO
    Former Employee - Business Consultant in Denver, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Zillow full-time (More than 3 years)

    Pros

    Great benefits, great people.
    great opportunity to make a lot money

    Cons

    Making money requires getting in good with the right people( aka Management)
    - management Plays Favorites and Shuffle the Best accounts to the Anointed ones

    Advice to Management

    Stop Micro-managing your best People out of the Company
    Set a clear Career Path for all your people not Just the ones you like.

    Zillow Response

    May 1, 2017 – Senior Director, Inside Sales

    Thank you for the review. Good to hear you have met some great people and see the positives in your financial opportunity. I am eager to hear more about your insights regarding leadership and... More


  5. Helpful (2)

    "Great People"

    StarStarStarStarStar
    Former Employee - Client Engagement Specialist in Seattle, WA
    Former Employee - Client Engagement Specialist in Seattle, WA
    Approves of CEO

    I worked at Zillow full-time (Less than a year)

    Pros

    The Seattle Zillow office is very nice with an outstanding view. However, the best part of my job by far was the people I worked with. My colleges were supportive, fun and just all around amazing people. My team lead Justin Wixom was always encouraging and always positive. We had a great team dynamic. I enjoyed meetings and anytime we were together as a group. It was the people on this team that made leaving this job very difficult.

    Cons

    The position does not pay well. It is hard to live in Seattle with a salary like this. It was challenging to work early hours and have to pay to for an uber or parking to get to work safely.

    Advice to Management

    Don't forget about the lower level employees.

    Zillow Response

    Apr 6, 2017 – VP, Client Experience

    Hi, thanks for your feedback. It's inspiring to hear how you feel about your team and your manager. We work hard to create an environment that fosters that kind of community and drives productivity... More


  6. Helpful (1)

    "I have been part of a sales team at one of the newer divisions at Zillow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Seattle, WA
    Current Employee - Account Executive in Seattle, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Zillow full-time (Less than a year)

    Pros

    Relaxed atmosphere, low stress, generally achievable quota, great co workers, flexible schedule, great vacation time. The job is easy as long as you remain focused and creative.

    Cons

    Money could be better. Advancement is limited. Lots of favoritism and politics by managers. Repetitive work and Inefficient workflow for salespeople.

    Advice to Management

    Hire less people. You're hiring so many people so quickly that you can't see that there's less opportunity to make quota than ever before.

    Zillow Response

    Mar 28, 2017 – Zillow Representative

    Thank you for your feedback. I’m happy that you like the atmosphere, co-workers, and a lot of the benefits (and thanks for staying focused and creative!) Regarding your feedback on favoritism and... More


  7. Helpful (10)

    "Cleaning House in Denver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Denver, CO
    Former Employee - Sales in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    Benefits - that's about it

    Cons

    The Denver Office used to be one of the best places to work at in Denver. The vibe was awesome, the people used to be great...now everyone is just like robots. People are getting walked out left and right. Gone are the days of creativity...and collaboration. All you have to do is just smile and say yes to your leader (Schwartz, Amy...we're talking to you here) and you'll have long term career potential with this company. And God help the ex-Trulia employees.....you all are doomed. Even Pete bailed off of the board.....hello red flag!

    Advice to Management

    Spend more than a day in Denver each year....you will see how great the office really is. Amy, Schwartz, Spencie, no need to respond....it's not like you really care anyway. Look in the mirror for once.....

    Zillow Response

    Feb 28, 2017 – Senior Director, Inside Sales

    Thank you for taking the time to review your experience with Zillow Group. Being someone who comes from the Trulia side myself, I must say your assessment is counter to my personal experience and the... More

  8. Helpful (5)

    "Sales Exectutive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Denver, CO
    Former Employee - Sales Executive in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    The people there are absolutely amazing.

    Cons

    Constantly asking more and more from their employees without offering much incentive. Career advancement can be very difficult.

    Zillow Response

    Feb 27, 2017 – Senior Director, Inside Sales

    Thank you for the review. I agree our people are amazing. To me, that is the best part of working at Zillow Group. I am interested in hearing more about your thoughts regarding our incentive plans... More


  9. Helpful (1)

    "Entry Level PAC role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pac in Denver, CO
    Current Employee - Pac in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    Great company to start your post college career. Exposes you to corporate settings, goals, and processes. Great benefits.

    Cons

    Advancement limited for non-technical positions. Work can become monotonous.

    Zillow Response

    Mar 6, 2017 – VP, Client Experience

    Hi, thanks for you feedback. It’s great to hear you think we’re doing well as a company, and the benefits are good. It’s very important to me our employees feel valued. Sounds like we’re doing a good... More


  10. Helpful (1)

    "good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow (Less than a year)

    Pros

    good benefits, lots of employee perks

    Cons

    Long hrs, poor management, congested downtown area makes it hard to commute to.

    Zillow Response

    Jan 11, 2017 – COO

    Thank you for the review and I'm glad you liked the benefits and perks. I'm sorry you didn't have a good experience with your manager or schedule, if you'd like to give more specific or direct... More


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