Zillow Reviews | Glassdoor

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Zillow Reviews

Updated January 18, 2018
601 reviews

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601 Employee Reviews

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Pros
  • A supportive CEO that supports the work life balance (in 70 reviews)

  • Free food catered in at least once a week (in 55 reviews)

Cons
  • Difficult to have a work life balance when you're asked to work unreasonable amount of hours (in 17 reviews)

  • PAC also has long hours and works weekends and holidays so it can be hard to get the time off you want and the schedule does not work for everyone (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time

    Pros

    excellent benefits and culture and openness of senior management

    Cons

    distribution of leads needs to be more rotational

    Zillow Response

    Nov 2, 2017 – Vice President, Premier Agent Sales

    Thank you for the fantastic review. I am glad to see you experienced the same great culture and transparency I experience daily. Zillow Group is truly a great place to work. I am curious about the... More


  2. Helpful (1)

    "Great experience as Client Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time

    Pros

    Positive environment
    Benefits
    Culture
    Exposure to many different departments
    Location/Views

    Cons

    I can't think of any cons at this time

    Advice to Management

    Thank you for working relentlessly to create the department that we have, don't forget to give yourself a high five every once in awhile.

    Zillow Response

    Oct 30, 2017 – CEO (Spencer Rascoff)

    awesome. Thank you for the feedback. I'm glad you are having such a good experience here.

  3. Helpful (1)

    "Inside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Seattle, WA
    Former Employee - Inside Sales Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow (Less than a year)

    Pros

    great benefits, contests, incentives and outside work events

    Cons

    really repetitive with the cold calling

    Advice to Management

    understand everyone's skillset on your team and use it to your advantage

    Zillow Response

    Nov 11, 2017 – Senior Director - Inside Sales, Seattle

    I'm glad you recommend Zillow Group as a great place to work! We continue to focus on providing great benefits and a wonderful culture, I'm glad you noticed that. If you have any other feedback... More


  4. Helpful (1)

    "Internship"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zillow full-time

    Pros

    Nothing that I know of.

    Cons

    Great place to work, great culture

    Zillow Response

    Oct 25, 2017 – CEO (Spencer Rascoff)

    I am very glad that you had a good internship with us!


  5. Helpful (8)

    "Frat House, Discrimination, Harrasment - You Choose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Denver, CO
    Former Employee - Client Engagement Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    Benefits package is pretty good

    Cons

    The other reviews of frat house culture, sexual Harrasment of employees by managers, and the endless discrimination is all true at Zillow. It is great if you want to be apart of that. However if you are looking for an inclusive workplace I would recommend taking the full spectrum of reviews into consideration. Also Google "Zillow frat house" and you will see what I and other reviewers are discussing.

    Advice to Management

    Please start caring about your employees and stop discriminating them.

    Zillow Response

    Nov 27, 2017 – VP, Client Experience

    Thank you for your review. I'm disappointed to hear your comments about your experience while you were here. We are committed to maintaining a culture that is open, inclusive, and one that provides... More


  6. Helpful (3)

    "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zillow full-time

    Pros

    Great Pay,Great Environment, Great Benefits

    Cons

    Does not want high level sales

    Advice to Management

    Keep the people that provide high level sales experiences.

    Zillow Response

    Oct 18, 2017 – Vice President, Premier Agent Sales

    Thank you for the review. Glad to see you saw potential in the opportunity as a business consultant and enjoyed the culture. If you have further feedback, please feel free to email... More


  7. Helpful (2)

    "A great company, but beware of what job you accept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Denver, CO
    Former Employee - Client Engagement Specialist in Denver, CO
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time

    Pros

    Great People
    Fun Work Environment
    It's a very strong team environment, competition is encouraged, but only to make the job more fun

    Cons

    Long hours, including weekends
    Never felt fulfilled or challenged with work

    Advice to Management

    Management is all great, they do their best to make a dull, repetitive job more challenging. As the company is awesome, I'm sure working in a different department with different hours and more responsibility would make for a much better experience.

    Zillow Response

    Oct 25, 2017 – VP, Client Experience

    Hi, thanks for this feedback. I'm very glad to hear you think management is top notch. I agree that the role does have repetitive elements, and we do cover lots of hours so our service is convenient... More

  8. Helpful (7)

    "Zillow does not value a diverse work place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zillow full-time

    Pros

    The only positive as a minority was the paycheck!

    Cons

    They hire and promote only white people.

    Advice to Management

    Value a diverse workforce! Does your Denver locataction refect the diverse city of Denver? Please post your stats!

    Zillow Response

    Nov 10, 2017 – Zillow Group Representative

    We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We... More


  9. Helpful (2)

    "Senior Client Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow (More than a year)

    Pros

    Management - The senior management and Team Leads in this department genuinely care about the success of their people and the org. Specifically, JR, the VP of Client Experience, has the ability to make the people under him feel valued and respected. Although he manages an org of over 400 people, he makes his face known by everyone and has always been personable. Since day one, he has made great effort and succeeded in making much needed changes, most notably adding the senior position to provide more opportunity for reps to grow.

    Fast Paced Environment- There never seems to be dull moment in this department. This company is driven to provide the best product and service to our clients. Therefore, processes are always updated resulting in an atmosphere that is dynamic and enjoyable.

    Values- Zillow Group has a strong set of core values that are adapted from top, down. This company is persistent in their values and continue to embody them in all aspects of their work.

    Cons

    There no downsides. Some may consider the hours and days of operation a downside of this position. However, I enjoy working 4-10s and have no problem coming in on the weekends.

    Advice to Management

    Keep it up! We appreciate the emphasis you place on ensuring that employees are happy with their work place and the emphasis you place on helping us all grow in our careers!

    Zillow Response

    Sep 25, 2017 – CEO (Spencer Rascoff)

    Thank you for the great review! I am so glad that you are having a good experience here.

    We can always do better as a company. I am excited for the rollout of our "Owner's Manual" which will focus... More


  10. Helpful (2)

    "Great company overall, personal experience depends on the team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    They still embrace the start up culture, though many departments run like an established corporation. Great perks, if you're on the right team you'll be supported, mentored, and pushed to succeed. There's a lot to learn, room to grow.

    Cons

    White, male dominated culture. There are lots of other kinds of people, but the upper management is hooked into the frat culture of sales. This gives the feeling of working for a white fraternity. You need to be extroverted to get promoted (being white or male helps too).

    Advice to Management

    You're doing so many things right. I still gave the company five stars because the con's I've outlined here you're already aware of. I love the D & I work you're doing now, I wish you luck. Please do not give up and become (revert back to being) a white male frat tech company.

    Zillow Response

    Sep 27, 2017 – COO

    Thank you for your feedback and 5-star review. I’m glad you overall enjoyed your time here.
    I’m also disappointed to hear your comments on the culture in the sales org while you were here... More


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