Zillow Employee Reviews about "upper management"

Pros

Upper management doesn't always get things right to start but they make things right in the end. At Zillow everything changes quickly and it's really good to know that if something changes to the negative it won't be for long. Free food is awesome Lots of cool groups like basketball, reading, etc

Cons

You have to be okay to change what you do on the day to day quickly but if you're cool with that there aren't many things I would consider a con

Pros

Pay, benefits, DTO, stocks (although they're not worth much anymore)

Cons

StreetEasy Engineering's upper management and leadership is staggeringly inept and unethical. They have cultivated a toxic and hostile culture exactly at odds with their supposed corporate principles where dissent is not tolerated, where underlings are blamed for their boss's failures, and where loyalty is rewarded over merit.

Pros

Thinning of the sales people has gotten out of hand. Quotas are ridiculous and your ability to make a good paycheck has vanished

Cons

Upper management has lead the company into some of the worst times and sales pays for it.

Pros

Enthusiastic upper management who clearly communicates to company mission and goals. Fun to work with so many talented people. Senior management makes a point of recognizing employees who go above and beyond and make great contributions to the company.

Cons

Average pay and benefits. Company expanding very quickly and playing catch-up to accomodate new growth - both in terms of office space and development infrastructure.

Pros

The NUMBER ONE thing I love about working at Zillow is the culture and the people. You get all the fancy stuff like catered lunches, happy hours, unlimited snacks and drinks, unexpected Zillow trips out and an amazing Holiday party in Seattle... but I could not imagine my work life without all the amazing Zillowites I get to spend my day with. At Zillow, there is so much camaraderie and support, each and every person WANTS you to succeed. The benefits are AMAZING and more importantly, the room for growth is substantial. The best part is upper management has all started as a sales rep. They know the ups and downs you go through so there is nothing that they can't help you with. Upper management asks for advice on how to improve and what the 'little guys' want / are unhappy about and ALWAYS implement. The CEO, CRO, Directors, Managers and all the Execs are the BEST professionals and people I have ever worked with. Period.

Cons

Like any sales job, the job is going to be TOUGH. Some people hate it because they are not cut out to be sales people. Period. You can not determine your role or how well you will do at the job for at least 6 months. Therefore, if you are hardworking, positive and enthusiastic, give yourself time to see how amazing the job and the company really is. You will have to cold call people and get uncomfortable at times... i was fresh out of college when I started little over a year ago. The thing about this sales job is THE PRODUCT WORKS. There is nothing worse than selling a product you don't even believe in. We have THE BEST PRODUCT in the industry... how many people can say that?!? Once you see it work, the conviction in your conversations will sell itself. Most have the initial fear of failing because you have no book of business to work from. You have to start fresh and that is hard and scary... but every day gets easier and you will not have a better support system anywhere else.

Pros

Great when I first got hired in 2019, fun culture, lots of office events, great holiday party etc. That wall went downhill with COVID. Great benefits, pay is ok. Remote setting was nice - will give you monthly internet stipend. Gym reimbursement etc.

Cons

Ok leadership, lots of pretending to care when they really don't. I was one of 300 who got laid off in Oct 2022. After being told numerous times from upper management that our department wasn't in jeopardy of being axed. Just feels like another big tech company who doesn't care.

Pros

The benefits at Zillow are incomparable to any other benefits I have ever been offered. Health is amazing as they have a customized plan at includes low deductible ($250) and low copays of $15 for visits. Referrals are not required so there’s no headache when scheduling appointments. The plan also overs massage therapy, acupuncture, and chiropractor visits. Dental is also very good! Zillow covers half the cost for braces! Commuter benefits are available Vision covers a good amount $75 gym reimbursement Volunteer opportunities Guided career development Paternity leave and baby bucks Work/life balance Fully stocked kitchen that provides more than enough options for breakfast and lunch. Catered lunches twice a month Food trucks daily so you don’t have to run out on break Workout classes during office hours Relaxed dress code

Cons

The Denver office doesn’t have as many departments as other offices do. Therefore, the growth is really hard if you’re not willing to relocate. The entry position is a very easy CES position which is where most begin their Zillow career. However, there isn’t much of a system to monitor employees. You can be a top performer on your team and/or in the department, and the treatment is the same as the guy sitting next to you doing half the work but taking double the breaks. They claim this is monitored, but there doesn’t seem to be much managing of the “slackers”. Top performers are rarely recognized by upper management and receive zero incentive for their hard work and dedication to the company. It sucks. As managers are encouraged to help with career development, the room for growth is sparse and the demand is high. A survey is sent out to employees to provide feedback and every time I fill this out, I voice my opinion about compensating top performers and I never ever hear a word about it. They stress “power to the people” and that they hear us, but this topic continues to go unheard. It’s so un-motivating especially to the people who are actually dedicated. Employees are growing frustrated and morale is way down.

Pros

I started during Spencer's reign, and it truly was a magical time. I met so many great people, really felt valued and cared for. I have so many friends and connections I've made at ZG I am truly thankful for that. I thought I was going to be a lifer, I truly loved ZG and the culture spencer created. Sadly it's gone now, 2019 it really changed.

Cons

They constantly make Glassdoors top companies to work for list. Ironically, Rich Barton the CEO is one of the Glassdoor founders and sits on Board of Directors. If that's not a conflict of interest I don't know what is. This will probably get deleted because Zillow doesn't allow anything negative to be shown or seen. Which I guess is also a positive if you like to blindly follow. Absolutely appalled by the lack of transparency during 'The Wind Down' especially during the holidays. The entire process was poorly handled from the HR rep to the end result. - The HR rep was hostile and angry during the initial meetings after the announcement where we were supposed to get questions answered. Questions and confusion lasted the entire week and still to this day. For a company to cut you off the way Zillow did right before Christmas is appalling. I'll never forget the ZO HR rep and how rude she was, it seriously is like once you are out of the cult they don't care. And the fact that the majority of us found out by a press release sent out an hour before the email, because it was leaked- is a slap in the face - They restricted our access to slack, email, and anything internal so even if we wanted to we couldn't apply internally. And to add insult to injury, they set me up with a recruiter to 'help me transition either internally or externally' and then laid her off the week after thanksgiving and I never heard from her again. The heartless way things transpired really opened my eyes and made me realize I wasted 3 years at a company that doesn't care about me or my well being. - The dates on when we would receive our last check and severance were beyond mixed up. They cut us off in the middle of a pay period, leaving people thinking they were getting 5 more days on their last check that they weren't. - in their paperwork that Ms. HR kept heartlessly telling us to refer to when asking questions stated we would get our severance within a few days of our end date ( January 4th) and then the severance paperwork told us it was now within 30 days. So, I have spent the majority of the last two months not knowing how to properly spend and save because I was given mixed information. This could have been avoided if upper management learned how to listen to their employees. I thought I worked for a company that valued their workers, and listened to them. But it seems that culture left when Spencer did.

Pros

Some good in-office perks, good healthcare, great peers

Cons

Complete misalignment when it comes to sales career. Management focuses too much on making sellers do administrative work - answering support calls, dealing with cancellations. It takes away time from selling. Monthly quotas are extremely short sighted. All real software companies have annual or quarterly sales goals. You aren’t allowing your sellers to think strategically and grow customer relationships for larger deals. Zillow promotes employees to managers who hit sales quota, most don’t make good managers - they have no experience coaching or advising rather just focus on looking good to upper management.

Pros

Fair pay, lovely benefits, no shortage of snacks.

Cons

Management basically threatened to fire everyone over metrics that are OUT OF OUR CONTROL. Everyone in the Seattle office is FREAKING OUT. I myself have had several panic attacks over this. It baffles me how this company can treat us so different from the rest of the company. Most people got to go home early due to the unsafe snow storm that has started, but everyone in my department was told that their safety isn't their first priority. I don't know how much longer myself, or really anyone else, can take this. Upper management has created an overall feeling of anxiety and depression. Everyone is scared of being fired. Just because they can legally fire people for whatever reason doesn't mean they should use this as a scare tactic to manipulate department metrics. Bottom line: THIS IS NO WAY TO RUN A DEPARTMENT.