Zions Bank Reviews | Glassdoor

Zions Bank Reviews

Updated September 27, 2017
26 reviews

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2.0
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Zions Bank President & CEO A. Scott Anderson
A. Scott Anderson
12 Ratings

26 Employee Reviews

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Pros
  • Great company culture and favorable work/life balance (in 9 reviews)

  • Great people that desire to help you move forward in a mutually beneficial way (in 12 reviews)

Cons
More Pros and Cons

  1. "Regional management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zions Bank (More than a year)

    Pros

    You get to create a culture with your regional team that reflects your beliefs, strategy, growth goals. Autonomy exists but this more a reflection of the lack of clear direction.

    Cons

    The leaders of the Bank are out of touch with the market, adopt a risk-averse strategy, and believe the company is far better than it actually is. I expect it to be subject to a takeover within the next 5-10 years

    Advice to Management

    Look at your leadership team. The individuals. The religious beliefs. The average age. Evolve or die is fundamental to finance & we are rapidly falling behind the leading pack.


  2. "They have forgotten who keeps them in business - Their Tellers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Doesn't Recommend
    Neutral Outlook

    I worked at Zions Bank full-time

    Pros

    They give exceptional service to higher profile clients and treat those employees like gold.

    Cons

    The tellers are treated poorly compared to the rest of the employees. This was not just my opinion but all the tellers in my branch and several in the region (South East Idaho)

    Advice to Management

    Your tellers are the face of your business, if they don't make your clients happy they won't do more business with you.

  3. "Peak Time Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Peak-time Teller in Salt Lake City, UT
    Current Employee - Peak-time Teller in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I have been working at Zions Bank part-time (Less than a year)

    Pros

    Higher wages than regular tellers

    Cons

    Seriously unorganized, bad management, difficult mileage reimbursement policy, no face to face contact with management.

    Advice to Management

    Get your scheduling act together and spend more time developing a relationship with your employees.


  4. "Former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zions Bank full-time

    Pros

    Most Employees who work there are really great and welcoming. Great place to work for the most part

    Cons

    Some middle managers like the feel of power. The Bank can be very cliquish and if you aren't part of the crowd you won't fit in or move up


  5. "It was great and now it isn't!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Salt Lake City, UT
    Current Employee - Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zions Bank full-time (More than 5 years)

    Pros

    I work with great people who seem to care. Unfortunately it stops there.

    Cons

    Management wants to make a name for themselves and they do so at the expense of great people, and great departments. It's always about the bottom line and bankers are asked to sell sell sell. Zions used to be about relationships. Not anymore. Clients are leaving the bank and finding better service at Credit Unions.

    Don't even

    Advice to Management

    You cannot rely on a top brand anymore. Relationships still matter. Hire great people and give them all the tools necessary to retain our great clients, find more great clients, and grow. Isn't that what you really want? Growth? Quit making it so hard. You are going to find that your best and most capable employees who bring a ton to the table are going to find another job where they feel valued, and are provided the right tools to succeed. I hope things change for the better because I used to like working here. Now, not so much!


  6. "Good for a job, not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Supervisor in Salt Lake City, UT
    Former Employee - Teller Supervisor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun co workers, low key sales environment, reasonable training.

    Cons

    Poor handling of shift in structure of branches, poor leadership, poor communication, no accountability.


  7. Helpful (2)

    "Solid Job, Awful Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zions Bank full-time (More than 3 years)

    Pros

    The job itself is wonderful. It's a great opportunity to learn new things while utilizing current skill-set. There is room for growth within the position.

    Cons

    Management is sorely lacking. Direct supervisor doesn't put the needs of employees first. He is forgetful and pushes personnel issues back on the staff. Additionally, he plays games with merit increases. Says you're eligible for bonuses, increases - then conveniently forgets to put them through. There is no guideline on paper that states what you're eligible for - so no way to hold management accountable. Been here under two years and four people have left because of these games.
    Benefits are the worst I've ever seen. Their medical coverage is a joke - Aetna and Cigna plans are laughable. The vision is okay. The dental is awful, awful, horrible. It's set up on a 50% reimbursement - and they charge you $7-$12 just to have that "benefit". Additionally, if you try to use HSA funds to cover your half, you forfeit your dental benefits.
    My suggestion is to ask for a high salary - that's the only way to afford to survive.

    Advice to Management

    Get serious about caring about your employees. Pay them well and give them great benefits. Being cheap and cutting corners makes good people leave.
    Recognize that good sales people don't make good managers. Someone shouldn't be offered a management position without having a proven successful track record.

  8. Helpful (1)

    "Change in management needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Boise, ID
    Former Employee - Customer Service Manager in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zions Bank full-time (More than 3 years)

    Pros

    There are a few really good people in the organization who work hard. They tend to leave the company rather quickly.

    Cons

    Corrupt management in Idaho allow unethical business practices and treatment of employees.


  9. Helpful (2)

    "Only work here if you have no other choice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Specialist in Salt Lake City, UT
    Former Employee - Loan Specialist in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I worked at Zions Bank full-time (More than a year)

    Pros

    Working in the center of downtown you can network with other businessmen
    friendly coworkers

    Cons

    Don't encourage advancement.
    Low pay
    Dishonest
    Doesn't care about employees
    Sometimes will not pay earned incentives.

    Advice to Management

    Be honest and fair. This company is extremely lacking in this.


  10. Helpful (1)

    "Customer Advantage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President/Branch Manager in Salt Lake City, UT
    Current Employee - Vice President/Branch Manager in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Zions cares about their customers. They strive to always be mindful of the clients' ever changing needs. They also value feedback from employees in order to improve processes and products.

    Cons

    Not an industry leader. Does banking "old-school style" which has generated a clientele with a higher than normal average age. Hard to compete with other banks.

    Advice to Management

    Quickly move into the future with upgraded systems in order to better serve clients.


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