Zipcar Reviews | Glassdoor

Zipcar Reviews

Updated Sep 13, 2019

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Found 272 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
35%
Recommend to a Friend
48%
Approve of CEO
Zipcar CEO Tracey Zhen (no image)
Tracey Zhen
56 Ratings
Pros
  • "Great people working on a worthwhile mission(in 23 reviews)

  • "work life balance is great, most managers are really empathetic human beings(in 21 reviews)

Cons
  • "zero room for growth within the company(in 15 reviews)

  • "immense pressure from home office to local markets to maximize profit(in 14 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Fantastic Place to Work and Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time for more than a year

    Pros

    Environmentally conscious with a global mentality Incredibly talented engineers always willing to share knowledge Constantly evolving tech Friendly people Flexible work arrangements

    Cons

    I truly cannot think of one...

    Advice to Management

    Keep it up with the transparency, it helps us to feel like we're all part of the same team rather than minions running in a wheel.

    Zipcar2018-11-05
  2. "Great Team, Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time for more than a year

    Pros

    Very helpful team, food and snacks.

    Cons

    Small size company that includes many rotations.

    Zipcar2019-09-13
  3. Helpful (3)

    "If you have options , pass on working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fleet Coordinator in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time for less than a year

    Pros

    Transportation provided, but at a price. Unlike the parent Avis Budget, you get to drive either a body damage car or old vehicle. Avis Budget get weekly cars, mostly high end SUV's. Different treatments , working under one umbrella.

    Cons

    Horrible salary, on low end. Health benefits thru Aetna is horrible, and I have the best plan. Aetna will avoid to pay for anything, high contributions and deductibles. ZipCar managers walkbon egg shells, non thinkers , who micro manages. Will make you do their work. They solve problems with creating more docs. The company is frugal, hardly any overtime.

    Advice to Management

    Let your employees work without micro managing their time. Have consistency when you talk. Give people a decent wage vs the competition. Grow some courage, stand up for your team. Don't be to Andy about overtime, it is needed. It's not coming out of your pocket. STIP should be given to entire team, not just break the backs of everyone, so the managers profit. There is no I in team

    Zipcar2019-08-13
  4. Helpful (1)

    "Very good people, but less than good product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Android Engineer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zipcar full-time for more than a year

    Pros

    Work from home option, good people, and good location.

    Cons

    Product is too old, new features are rolled out too slow, and constantly changing product requirement.

    Advice to Management

    Keep the startup mentality and go lean.

    Zipcar2019-07-09
  5. Helpful (7)

    "Failure starts at the very top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time for more than 5 years

    Pros

    It's a great place to be if you have no skills. They'll eventually give you a job you're completely unqualified for, so if your last job was operating a Tilt-A-Whirl, you might end up running operations.

    Cons

    Shrinking business and decaying service quality, with no strategy to reverse it, no leadership from the top, and unqualified people in critical positions. Low pay, unrealistic goals, and no real chance of full bonus. Accountability is selectively applied to those who deliver, and ignored for those who repeatedly fail. Problems are ignored so that one person can have less anxiety.

    Advice to Management

    First advice is to actually take advice. Second is to maybe take less than 12 weeks of vacation per year. Start there.

    Zipcar2019-06-10
  6. Helpful (6)

    "A toxic culture of blaming people and not the problem!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar

    Pros

    You get to work for a know consumer brand + work on real problems.

    Cons

    - Pay structure : Very low as per current market. - Toxic culture: It starts from key people in leadership positions. Few are highly incapable of their roles. This implies to lack of domain knowledge hence the work load is transferred to the worker bees who are ill paid and ill treated. A culture of bullying each other and not attacking the problem. The frustration is passed on leaving no room for growth and... innovation. - Favoritisms: The place has very high attrition so the hiring is pretty much an ongoing task. Their is no reason to flaunt the hiring as it’s the result of people leaving or being laid off. As a result you might end up working for a boss who didn’t hire you. You will be down played irrespective of your skills/work and their new hires will be star employees. Leadership is also driven by biases for people than ideas. If you can appear tough you will be assumed to have domain knowledge. Humble and hard working people will struggle.

    Show More

    Advice to Management

    - Make hiring especially at key positions robust. Test for domain knowledge rather than just a rough attitude. Get the person interviewed by your most knowledgeable person (irrespective of designation). Few wrong people on top can (and are) destroying the culture. They are hiding their incompetence with their know it all attitude. - If you get strong and meaningful feedback act on it. Maybe initially few hard moves... however create use cases that people can look up to. - The problem is lack of innovation. That will only come from your people. Treat them equal and develop an appreciative culture. Giving recognition gift coupons is once a quarter however your culture will reflect in conversation and communication. - Be respectful to past leaders/people. As leaders you are being watched. When we see you standing and mocking a leader who left, we lose our faith in you. Maybe you didn’t get along or maybe the leaving person was not good however your conduct as a leader needs to be graceful. Just having a team doesn’t make you lead one.

    Show More
    Zipcar2019-05-23
  7. Helpful (6)

    "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time for more than 3 years

    Pros

    Great discounts on rental cars.

    Cons

    They give management positions to people who can't write emails or have leadership skills. Managers delegate all of their tasks down the chain because they don't know what they are doing and associates get paid pennies for doing a managers job. You're expected to work 50-60 hours a week, but only get paid for 40 on an hourly wage. The pay is terrible and there is no work-life balance.

    Advice to Management

    Hire people who understand that the space goes after the period and not before it. Also, give management positions to people who can verify they are qualified and know what they are doing.

    Zipcar2019-05-17
  8. Helpful (2)

    "Growing pains, but working on it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Zipcar full-time for more than 3 years

    Pros

    work life balance is great, most managers are really empathetic human beings. real work, solving real challenges in the consumer mobility space = exciting times.

    Cons

    management seems unhappy with engineering output. they keep trying to hire more people, faster, but that isn't going to solve the problem of doing too many things at once. too confusing.

    Advice to Management

    you can't be what you can't see: is anyone successful here? highlight people who are successfully solving problems and help engineers see who they should emulate.

    Zipcar2019-03-25
  9. Helpful (2)

    "Great mission - poorly executed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Product 

    I worked at Zipcar

    Pros

    Great people working on a worthwhile mission.

    Cons

    Starved for funds by parent company keep Zipcar from being able to compete with Uber, Lyft or Amazon.

    Zipcar2019-01-19
  10. Helpful (3)

    "Great Culture and Mission Gone Bad--Avis acquisition ruined the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Operations Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zipcar full-time for more than 5 years

    Pros

    The work-life balance is pretty good.

    Cons

    Wages are low compared to other companies. Zipcar has done multiple rounds of layoffs through the years and has expected the remaining staff to pickup the work off the employees that were laid off.

    Zipcar2019-01-23
Found 272 reviews