Zipcar Reviews | Glassdoor

Zipcar Reviews

Updated February 20, 2017
37 reviews

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Tracey Zhen
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37 Employee Reviews

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Pros
  • Coworker's are great people to be around and full-time employees are given a decent amount of vacation time/sick days (in 16 reviews)

  • Company culture is very laid back (in 13 reviews)

Cons
  • Not much room for growth in the local offices typically (in 12 reviews)

  • The parent company Avis Budget Group is extremely tone deaf and injects a lot of nonsense into the company's direction and processes (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Toxic Environment - Deteriorating Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time

    Pros

    -Dress code is casual
    -If you want to use Zipcar services there is a good discount offered

    Cons

    -Lack of leadership
    -Extremely disorganized due to the ABG acquisition
    -The vision of Zipcar has been DESTROYED
    -For a company that promotes its environmentally friendly service, unfortunately now the only thing 'green' managers see is the money
    -The organizational culture is undergoing a major change/shift and is currently broken
    -You do not feel valued or respected as an employee
    -Zero room for growth or development at the Corporate Office
    -Teams are overburdened with workload
    -Departments within are very cliquey and have poor communication/collaboration with each other = lack of trust and progress
    -The WORST managers - they are not approachable, most do not have a formal management training, terrible communication skills, where is the transparency?? so many hidden agendas...
    -For some reason people do not wash their own dishes .. there was always a huge pile in the sink, no one cares about each other or the state of the office anymore
    -Zipcar is falling behind and everyone knows it / feels it
    -Overall an extremely toxic and depressing environment

    Advice to Management

    The car-sharing and transportation business is continually changing and evolving, but due to weak leadership this company is approaching the end of the road.. it is being steered in the wrong direction.


  2. Helpful (3)

    "marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zipcar full-time

    Pros

    The staff and field team

    Cons

    Poor management
    Avis did a North American Lay off to Zipcar field team because Zipcar management sucked and doesn't know how to lead, structure or operate a business, yet were not laid off, and should be.

    Advice to Management

    Avis should fire all the managers left in Zipcar- it was their fault and bad management decisions that led to the lay off of the field teams.


  3. Helpful (9)

    "Fleet Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Associate in New York, NY
    Current Employee - Fleet Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar (More than a year)

    Pros

    Steady pay check is probably the best part.

    Cons

    Almost everything is wrong at this place.


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  5. Helpful (19)

    "Don't work here, a sinking ship"

    Star Star Star Star Star
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Zipcar full-time (More than 3 years)

    Pros

    It is a highly social work environment where you will make friends and bond with your peers. The employee discount is great. The concept of car sharing itself is really interesting and innovative and being a part of that movement/industry is a great learning experience.

    Cons

    Tl;dr Do not work here. Stay far far away. It is a highly dysfunctional sinking ship.

    The Zipcar New York office was a corrupt, abusive and damaging workplace while I was there. The problems started at the top with incompetent and corrupt management and trickled down.

    The major issues in the NYC office were the unethical hiring practices ie. nepotism, sexual harassment and general neglect for it’s employees. The lack of critical thought and strategic planning was alarming.

    Nepotism:
    Upper management in the NYC office spent the last 3-4 years stacking the rest of the management team with their highly unqualified friends from the gym and hotel industries. Managers so incompetent it was laughable, so openly informal and friendly with upper management that it was inappropriate. Multiple managers who were in charge of running whole departments did not possess basic computer, analytical and critical thinking skills but because they were friends with management they were protected from any consequences.

    A Culture of Fear:
    Instead of investing in employee development, employees were set up to fail and pushed out or fired. There was a culture of fear established instead of support. Managers micromanaged because they didn't understand the product or how systems worked. Never have I worked in a place where intelligence, logic, respect and professionalism were so disregarded. Not only did these conditions affect the work environment and employee moral, it affected business. Poor business decisions were made by incompetent leadership affecting the bottom line.

    Sexual Harassment:
    Local management and Zipcar HR ignored sexual harassment claims in the NYC office for years. Women in the office were often verbally harassed regarding their appearance, touched inappropriately, or subjected to sexist and inappropriate language and comments. This was something that became normalized and not taken seriously. Zipcar HR’s response to the sexual harassment claims was irresponsibly passive.

    I have never seen an office of people so unanimously and collectively unhappy, miserable and stuck even while working to support and innovate a product: car sharing, that we all actually truly believed in and cared about.

    Advice to Management

    The entire company and the NYC office in particular need a complete overhaul in management to get rid of the toxic leadership that currently exists.


  6. Helpful (8)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar (More than 3 years)

    Pros

    Once upon a time, Zipcar was an innovative company with a mission and concern for employees and members. The acquisition by AVis Budget Group was the beginning of the end.

    Cons

    Since being acquired, there has been a consistent exodus of talented people that are replaced by "yes" men and those that follow blindly. Concern for employees and the member experience have been replaced by initiatives meant to cut costs and squeeze profits. Morale is down significantly and leadership is not fazed.

    Advice to Management

    Advice and feedback falls upon deaf ears, so why bother?


  7. Helpful (7)

    "Fleet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet in New York, NY
    Current Employee - Fleet in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time (More than 3 years)

    Pros

    The team, considering middle management and below are amazing individuals

    Cons

    The top down approach is detrimental not only to all level employees but more importantly to the brand and company together. I cannot believe that leaders at the Regional Vice President level would spread rumors of other employees in an intimate relationship to ground level personnel? Aside from that, I am completely appalled that instead of embracing the core values of this awesome startup, instead, they would create as many layers of management possible in order to always have someone to point a finger at rather than solve or even remedy a pressing issue(even if it means to trample on the individuals that they themselves have hired). Overall, this current leadership team(specifically in the NY office) are completely self loathing, untrustworthy and completely self centered, only focused on their own progression even at the cost of the people they promise to mentor and develop.

    Advice to Management

    Please stop hiring your friends from past ventures whom have no experience within the car sharing /automotive/logistics community and go back to Starbucks/whatever Gym you came from... Car sharing is not changing towels or wiping down the cycling machine at 15 minute intervals and signing a sheet with a time stamp that you did so...

    Also, stop printing/shredding every email you get, we are in NYC and it is 2016 and Zipcar is supposed to be an environmentally friendly and GREEN company...

    One last thing, the benefits are terrible regardless of the package you choose - AVISBUDGETGROUP please sell the company to Uber or Lyft and keep your corporate slavery to yourself!


  8. Helpful (3)

    "Ny office, Once great, now terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Coordinator in New York, NY
    Former Employee - Fleet Coordinator in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time (More than 3 years)

    Pros

    The people you work with, Marketing and fleet coordinators, associates, interacting with other departments, good discounts on Zipcars on weekdays

    Cons

    Management, this is the most narcissistic dysfunctional management group i've ever worked under. The nepotism and favoritism is unbelievable. Lets not promote people from within who know what they're doing and deserve it and instead bring in our best friends who's someone from an industry that has nothing to do with car management. It wouldn't be bad if at least they knew what they were doing but my goodness are they terrible at their jobs. Blame gets put on the people under them and everyone gets thrown under the bus except them. The last 5 managers hired all have had a personal relationship with the Upper managment but no one notices this in Home Office? And they wonder why their employee surveys are so terrible. Don't try to bribe your staff with beer how about you give then opportunities to advance and put them in a position to succeed by hiring competent management. Everyone openly despises working there now which was so different from only a year ago, Don't even get me started on the terrible salary and benefits. You're asked to handle endless tasks while handling hundreds and hundreds of cars ($30,000 assets) with pay that barely covers the terrible medical benefits they give you. unbelivable how bad its become

    Advice to Management

    No matter what advise you give, they'll just do what they want anyway so whats the point. That's the culture that's been created here now.


  9. Helpful (10)

    "What Happened?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zipcar full-time (More than 5 years)

    Pros

    Great place to get experience wearing many hats.

    Good name on your resume.

    Cons

    Incompetent upper management is an understatement. Zipcar has become the most political company I've ever worked for where innovation and providing a great service to customers aren't as important as the leaders careers.

    The lack of general business knowledge by leadership is awe inspiring. Tenured employees would laugh at initiatives and plans because they were so ludicrous.

    There are no true leaders left in the company. 95% of the talent which helped build the company into an iconic brand have left.

    It's only a matter of time before Zipcar is the next Myspace. A great brand with an innovative platform who was erased by companies with a better vision and a passion to create something great.

    Advice to Management

    Become leaders or get out of the way of people with talent and knowledge. Listen to people who still care about the brand. And listen to your customers. It may sound crazy but you are there to service them and not your own careers.


  10. Helpful (4)

    "great people bad leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Coordinator in New York, NY
    Current Employee - Fleet Coordinator in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time

    Pros

    coordinators are very helpful and well informed.

    Cons

    communication is poor.. HR is non existent. Management is filled with gym managers that have no idea how the business works.

    Advice to Management

    hire competent people.


  11. Helpful (7)

    "Fleet Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Manager in New York, NY
    Former Employee - Fleet Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time (More than 3 years)

    Pros

    none, theres nothing good about working there, i rather work for McDonalds.

    Cons

    upper management is run by people with fitness and hospitality experience which has no relevance with Automobiles at all. upper management hires externally theyre (friends) from fitness and hospitality, Zipcar's motto is: its not what you know but who you know. employees are quitting left and right. seniority is not worth a dime here, the day 1 employees are fed up with the new upper management micro managing and giving multiple projects and not being compensated for it. Zipcar will say they will pay you $51,000 a year but what goes into your pocket is $26,000 a year. medical benefis are terrible, Aetna, is one of the worst insurances out there, the co-pay is ridiculous ! taxes are insane, theres no more overtime.

    Advice to Management

    thanks for ruining an amazing company, you sell out to Avis and now the company is going down in flames and your numbers prove it.



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