Zipcar Reviews | Glassdoor

Zipcar Reviews

Updated August 28, 2017
46 reviews

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Tracey Zhen
6 Ratings

46 Employee Reviews

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Pros
  • Very relaxed and fun work culture, great people in management, all around a wonderful experience (in 20 reviews)

  • Work life balance and flexibility (in 10 reviews)

Cons
  • Not much room for growth in the local offices typically (in 12 reviews)

  • The parent company Avis Budget Group is extremely tone deaf and injects a lot of nonsense into the company's direction and processes (in 8 reviews)

More Pros and Cons

  1. "Favoritism and a few other bad "ism's" live there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time

    Pros

    Original veteran roster of employees were excellent workers

    Cons

    Silent promotions and inability to respect veteran employees

    Advice to Management

    Stop hiring gym buddies for management


  2. Helpful (1)

    "Fleet Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zipcar full-time

    Pros

    Employees were very family oriented. A nice mix of experienced and college grads.

    Cons

    Turnover is bad, all the former employees were let go or they left under bad terms, never explainded. Management making big bucks are kept while they fire good seasoned employees to cut salary costs. Was a nice place to work, now just a shell of what was.

    Advice to Management

    Just because friends hired you, doesn't make you better than experienced staff, it make you luckier to have a gotten a break. Be thankful, not vengeful.

  3. Helpful (3)

    "Marketing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zipcar full-time (Less than a year)

    Pros

    People were cool, entry level pay wasn't bad, great work-life balance

    Cons

    Product is terrible, management is terrible, no communication, seems like company is afraid to try anything new

    Zipcar Response

    Apr 6, 2017 – HR Director

    We appreciate your feedback and we agree - the people here are cool! We’re working hard to provide new and improved training and development tools for managers. I’d love to hear any feedback you may... More


  4. Helpful (4)

    "Sinking Ship, Doesn't Care About Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Zipcar full-time

    Pros

    - Colleagues are great people.

    Cons

    - Way below market pay.
    - HR genuinely does not care about the employees. There is no career development or commitment to helping people in their careers below a certain level.
    - Benefits are poor.
    - Leadership team is incompetent.
    - No accountability for failures.
    - Extremely political.
    - Constant layoffs.

    Advice to Management

    - Treat employees as you would like to have been treated at that point in your career. Vouch for employees.
    - Hold yourselves accountable for failures.
    - Find new HR leadership that genuinely cares for employees.

    Zipcar Response

    Mar 20, 2017 – HR Director

    We greatly appreciate your feedback and agree – Zipcar employees are some of the smartest, most thoughtful and fun people we know. However, we’re disheartened by your feedback on compensation and... More


  5. Helpful (2)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time

    Pros

    NY office is conveniently located

    Cons

    Everything. NY office is a dumpster fire laced in dynamite.

    Advice to Management

    Resign.

    Zipcar Response

    Mar 20, 2017 – HR Director

    Thank you for your feedback. We’re working hard to provide new and improved training and development tools for managers. In addition, our leadership team is committed to driving the business forward... More


  6. Helpful (4)

    "Toxic Environment - Deteriorating Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time

    Pros

    -Dress code is casual
    -If you want to use Zipcar services there is a good discount offered

    Cons

    -Lack of leadership
    -Extremely disorganized due to the ABG acquisition
    -The vision of Zipcar has been DESTROYED
    -For a company that promotes its environmentally friendly service, unfortunately now the only thing 'green' managers see is the money
    -The organizational culture is undergoing a major change/shift and is currently broken
    -You do not feel valued or respected as an employee
    -Zero room for growth or development at the Corporate Office
    -Teams are overburdened with workload
    -Departments within are very cliquey and have poor communication/collaboration with each other = lack of trust and progress
    -The WORST managers - they are not approachable, most do not have a formal management training, terrible communication skills, where is the transparency?? so many hidden agendas...
    -For some reason people do not wash their own dishes .. there was always a huge pile in the sink, no one cares about each other or the state of the office anymore
    -Zipcar is falling behind and everyone knows it / feels it
    -Overall an extremely toxic and depressing environment

    Advice to Management

    The car-sharing and transportation business is continually changing and evolving, but due to weak leadership this company is approaching the end of the road.. it is being steered in the wrong direction.


  7. Helpful (4)

    "marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zipcar full-time

    Pros

    The staff and field team

    Cons

    Poor management
    Avis did a North American Lay off to Zipcar field team because Zipcar management sucked and doesn't know how to lead, structure or operate a business, yet were not laid off, and should be.

    Advice to Management

    Avis should fire all the managers left in Zipcar- it was their fault and bad management decisions that led to the lay off of the field teams.

  8. Helpful (9)

    "Fleet Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Associate in New York, NY
    Current Employee - Fleet Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar (More than a year)

    Pros

    Steady pay check is probably the best part.

    Cons

    Almost everything is wrong at this place.


  9. Helpful (21)

    "Don't work here, a sinking ship"

    StarStarStarStarStar
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Zipcar full-time (More than 3 years)

    Pros

    It is a highly social work environment where you will make friends and bond with your peers. The employee discount is great. The concept of car sharing itself is really interesting and innovative and being a part of that movement/industry is a great learning experience.

    Cons

    Tl;dr Do not work here. Stay far far away. It is a highly dysfunctional sinking ship.

    The Zipcar New York office was a corrupt, abusive and damaging workplace while I was there. The problems started at the top with incompetent and corrupt management and trickled down.

    The major issues in the NYC office were the unethical hiring practices ie. nepotism, sexual harassment and general neglect for it’s employees. The lack of critical thought and strategic planning was alarming.

    Nepotism:
    Upper management in the NYC office spent the last 3-4 years stacking the rest of the management team with their highly unqualified friends from the gym and hotel industries. Managers so incompetent it was laughable, so openly informal and friendly with upper management that it was inappropriate. Multiple managers who were in charge of running whole departments did not possess basic computer, analytical and critical thinking skills but because they were friends with management they were protected from any consequences.

    A Culture of Fear:
    Instead of investing in employee development, employees were set up to fail and pushed out or fired. There was a culture of fear established instead of support. Managers micromanaged because they didn't understand the product or how systems worked. Never have I worked in a place where intelligence, logic, respect and professionalism were so disregarded. Not only did these conditions affect the work environment and employee moral, it affected business. Poor business decisions were made by incompetent leadership affecting the bottom line.

    Sexual Harassment:
    Local management and Zipcar HR ignored sexual harassment claims in the NYC office for years. Women in the office were often verbally harassed regarding their appearance, touched inappropriately, or subjected to sexist and inappropriate language and comments. This was something that became normalized and not taken seriously. Zipcar HR’s response to the sexual harassment claims was irresponsibly passive.

    I have never seen an office of people so unanimously and collectively unhappy, miserable and stuck even while working to support and innovate a product: car sharing, that we all actually truly believed in and cared about.

    Advice to Management

    The entire company and the NYC office in particular need a complete overhaul in management to get rid of the toxic leadership that currently exists.


  10. Helpful (8)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar (More than 3 years)

    Pros

    Once upon a time, Zipcar was an innovative company with a mission and concern for employees and members. The acquisition by AVis Budget Group was the beginning of the end.

    Cons

    Since being acquired, there has been a consistent exodus of talented people that are replaced by "yes" men and those that follow blindly. Concern for employees and the member experience have been replaced by initiatives meant to cut costs and squeeze profits. Morale is down significantly and leadership is not fazed.

    Advice to Management

    Advice and feedback falls upon deaf ears, so why bother?


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