Zipcar Reviews | Glassdoor

Zipcar Reviews

Updated August 6, 2017
216 reviews

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2.7
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Tracey Zhen
21 Ratings

216 Employee Reviews

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Pros
  • Very relaxed and fun work culture, great people in management, all around a wonderful experience (in 20 reviews)

  • Work life balance and flexibility (in 9 reviews)

Cons
  • Not much room for growth in the local offices typically (in 12 reviews)

  • The parent company Avis Budget Group is extremely tone deaf and injects a lot of nonsense into the company's direction and processes (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Innovative, cutting edge and fun company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Engineer in Cambridge, MA
    Current Employee - QA Engineer in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time (Less than a year)

    Pros

    Very open to new ideas and technologies.
    Knowledgeable and friendly group of people.
    Have a strong vision of where the company is going.
    New and exciting work every day of the week.
    Flexible, high expectations but excellent work life balance.
    Plenty of free food and social activities.

    Cons

    Parking is not free however they have a great commuter check benefit.

    Advice to Management

    Keep up the great innovative work!


  2. Helpful (1)

    "Cool place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zipcar full-time (More than 5 years)

    Pros

    Coworkers are great. Laid back atmosphere.

    Cons

    Pay could be closer to comparable jobs in other companies.

    Advice to Management

    Invest in employees more to avoid losing talented staff.

  3. "Brand Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Ambassador in Miami, FL
    Current Employee - Brand Ambassador in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar part-time (Less than a year)

    Pros

    Great people to work with and great management directing the team and extremely supportive!

    Cons

    Marketing HQ needs to approve more funds!


  4. "Zipcar is fun innovative and full of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time

    Pros

    Great leaders to work with
    Company cares about us as people and growth

    Cons

    Need to continually evaluate technology as we are falling behind
    We need to listen to what bulk of members are telling us

    Advice to Management

    Listen to members and communicate and change things they've been asking is to change like have one way, flexible reservations like 15 min increments and ending res when over. Also communicate when renewal of membership is coming.


  5. "Great people, great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time (More than 3 years)

    Pros

    Smart, laid-back, but hard-working people. Family atmosphere. Recent corporate acquisition has created a lot of opportunities for growth.

    Cons

    A slightly ossified culture that is finally becoming more dynamic, but some of the effects still linger.

    Advice to Management

    Put your people first. At all times. Innovation is stifled without the proper level of communication and transparency.


  6. "Plenty of good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fun office environment with not too much instruction from management.

    Cons

    Corporate environment. Heavy computer work.

    Advice to Management

    Your employees work hard


  7. Helpful (1)

    "Zipcar is a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Boston, MA
    Current Employee - Finance in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time (More than a year)

    Pros

    The company is growing and there are a lot of opportunities to be promoted within.
    There is a family atmosphere. Coworkers genuinely care about each other.
    We work hard and we play hard. The company is made up of a great group of professionals that take pride in their work, and it is a fun group of people. There are several company outings and get togethers through out the year.

    Cons

    In the past, the pay has been criticized for being below industry standard. Since the company has been acquired by Avis Budget Group, we have seen improvements that have made salaries more competitive in the industry.

    Advice to Management

    Keep up the forward momentum

  8. Helpful (1)

    "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in New York, NY
    Former Employee - Marketing Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zipcar full-time (More than a year)

    Pros

    Fun, great personalities, very relaxed enviornment

    Cons

    None that I can think of


  9. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Associate in New York, NY
    Former Employee - Fleet Associate in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Zipcar full-time (Less than a year)

    Pros

    All the cars to pick from, Great pay, very progressive nature in technology. plenty of OT

    Cons

    Just got to get up early

    Advice to Management

    keep doing your thing


  10. Helpful (5)

    "A great place to translate your ideas into action! Lots of fun and great co-workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipcar full-time (More than 3 years)

    Pros

    The company attracts and hires smart, dedicated people who are passionate about making a difference. Almost everyone is positive, really cares about their co-workers and embraces the collaborative culture. It's a great company with awesome people. The big positives:

    Empowerment: If you can think of it, there's a good chance you'll be allowed to do it/try it.
    Passion: LOTS of people strongly believe in the brand and it's mission. People come here to love their jobs.
    Teamwork: People like and want to help each other.
    Brand: People tend to light up when you say you work for Zipcar. It makes everything easier.
    Meritocracy: A significant amount of internal promotion has taken place over the last year. Keep moving up the people who can truly make a difference.

    Cons

    The car-sharing world has gotten a lot more competitive in the last two years. The company should invest a lot more resources into its technology to create things its members didn't know they wanted until they had it.

    With the acquisition by Avis Budget, there has been a natural slowdown in decision-making due to increased bureaucracy, but this is getting better. Keep trusting Zipcar's leaders to do what they know is best and keep it's culture intact. Remember, we're not car rental - that's a commodity business with no differentiation other than price. Lose that 'special sauce' and all that talent will start to bleed away.

    Opportunities:
    Technology investment - Google just bought Titan Aerospace to stay 5 years ahead. Think the same way.
    Corporate ownership - You don't know everything about car sharing. Trust the people who do know a lot and add your experience in support systems that make peoples' jobs easier.
    Localization - every department and market is different. Keep the Borg mentality out of the company.
    Engagement - let's keep those members happy, it's why we're here!

    Advice to Management

    Lead more like Jeff Bezos from Amazon, Reed Hastings from Netflix or Terry Lundgren from Macy's - listen to your people and think beyond the next quarterly earnings report. It's a great company, let's stay that way!


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