Zipcar Reviews | Glassdoor

Zipcar Reviews

Updated September 25, 2017
221 reviews

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2.7
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Tracey Zhen
25 Ratings

221 Employee Reviews

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Pros
  • Very relaxed and fun work culture, great people in management, all around a wonderful experience (in 20 reviews)

  • Work life balance and flexibility (in 10 reviews)

Cons
  • Not much room for growth in the local offices typically (in 12 reviews)

  • The parent company Avis Budget Group is extremely tone deaf and injects a lot of nonsense into the company's direction and processes (in 8 reviews)

More Pros and Cons

  1. Helpful (3)

    "Awful experience, would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time (More than a year)

    Pros

    I can't think of one.

    Cons

    Every thing accept the pay.

    Advice to Management

    Give up your job and let a more real management take over.


  2. Helpful (7)

    "Zipcar is run by thieves!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time (More than a year)

    Pros

    None, absolute waste of 2 years of my life!

    Cons

    They REDUCED bonus payouts, AFTER sales were made! The commission structure was 'modified' 3 times in one year. Each time the payouts were reduced. I was the #1 Account Executive and made 300K for Zipcar (120% over quota), only to be thanked by receive LESS money than promised. They made money, and stole from the sales staff. Do NOT work for Zipcar!

    Advice to Management

    Remember your employees are human.

  3. Helpful (4)

    "Going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zipcar full-time (More than a year)

    Pros

    This used to be a great mission driven company and some great people still remain. The Seaport location is great.

    Cons

    Since the acquisition by ABG, everything has changed and many good people have left. The only objective seems to be synergy The parent company does not understand car sharing, nor do they understand anything about a mission driven organization. All they want is to make a profit. Communication is very lacking and a command and control environment is being implemented. Zipcar has the potential to be a great company, if it is left alone to run as a truly separate division, but ABG is too arrogant to let that happen.

    Advice to Management

    Stop trying to run the place like a rental car company. HIre a management team that is worthy of the Zipcar reputation.


  4. Helpful (3)

    "Lack of Structure and Phony Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zipcar full-time (More than a year)

    Pros

    - Descent Pay
    - Fun Internal Events
    - Majority of teammates are wonderful, smart and ambitious

    Cons

    - Lack of direction from unqualified executives
    - Very cliquey
    - Lack of leadership direction
    - Expected to work long hours and weekends with little award for hard work
    - No process or strategies
    - Must of the workflow is undefined with unclear goals for projects
    - They have not embraced the "no jerks" rule here.


  5. Helpful (3)

    "Zipcar used to be an exciting, fun, value driven, and innovative place to be but was ruined by Avis - Budget Group."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Known brand, discounted use of cars.

    Cons

    After Avis took over, there are no longer any programs to support the development, engagement, or retention of key talent. Almost all the smart people have left and it no longer is a draw for key talent. Its very corporate now.

    Advice to Management

    Go back to the Zipcar fundamentals: hire really smart people, give them freedom to innovate, and support their development, success, and engagement. Let Zipcar be cool again, stop trying to impose your corporate values on it.


  6. Helpful (1)

    "From Flexcar to Zipcar to Avis..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Portland, OR
    Former Employee - Marketing Associate in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked for Flexcar when Zipcar acquired the company, and briefly for Zipcar thereafter. Some of the things that carried over from Flexcar to Zipcar werer the laid-back atmosphere, enthusiasm for the concept of car-sharing, and the feeling we were in on the ground floor of a whole new transportation business.

    Cons

    With Flexcar, we had an innovative, somewhat clunky system for making reservations and driving the cars; Zipcar merged the their system with ours and made it even clunkier. Even worse, as innovations in carsharing continued to develop (like car2go's point-to-point system) Zipcar clung to its increasingly outdated system. I can only imagine how badly the Zipcar system wil age after the Avis merger.

    There's really no chance for advancement. I checked my old supervisor's LinkedIn profile, and he still has the same job title. Maybe he's content with that.

    The marketing department changed its focus from recruiting new members who would actually use the service, to merely luring folks into the tent with carny tricks -- like spinning prize wheels or throwing beanbags for driving credit -- in order to push the recruitment numbers up.

    Zipcar's business plan was: take the idea of Flexcar; get bigger faster, dominate the East coast. When they acquired the West-coast-based Flexcar territories, they had no interest in learning anything from the company they were taking over, because as far as they were concerned, they had obviously won the game. Then they sat on their accomplishments and stagnated, while car2go drank their milkshake.

    Advice to Management

    I like carnival games as much as anyone, but a more professional, serious first-point-of-public-contact team will help drive user retention.


  7. Helpful (5)

    "Broken Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Zipcar full-time (More than 3 years)

    Pros

    Casual work environment, empowered employees

    Cons

    It all started with the acquisition. What started as an awesome company quickly turned into a corporate environment with minimal growth opportunities. Your told that you will quickly climb the ranks but the only way to do so is to leave the company. When it is time for a raise, they spit in your face with a minuscule, computer-generated, number.

    Advice to Management

    Go back to the basics, listen to your employees

  8. Helpful (7)

    "not even worth the try"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time (Less than a year)

    Pros

    the people. that is it. If you're desperate you can use this as a stepping stone into other companies but not internally since they are getting rid of departments left and right

    Cons

    HR DEPARTMENT is worthless and untrustworthy - you can tell they are not there to help you, the employees already hate working here so stop trying to make it what it was - it's fake and transparent, the pay is horrible - not competitive at all

    the cons outweigh any pro this place could ever have. I am speaking only of home office - the markets are much better

    Advice to Management

    stop micromanaging, stop getting ABG people here, stop lying to employees about growth opportunities

    Zipcar Response

    Jul 29, 2015 – Talent Acquisition Manager

    We are very sorry that you feel this way. I would be open to chatting to you in more detail about this and listening to what you have to say. We can discuss the points you raised above and work... More


  9. Helpful (6)

    "Zipcar was a great place to start your career, and then move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zipcar full-time (More than a year)

    Pros

    The HQ is in the ever expanding Seaport area, surrounded by good bars and restaurants, and a nice park right behind the building. I often watch puppies playing in this park to escape the mindless tedium and bureaucratic nonsense that Zipcar has become.

    Cons

    A few years ago, Zipcar still acted like a startup, this meant more flexible working conditions, smaller teams where you could know, and work with everyone, not a lot of bureaucracy, beer at the office, but it also meant compensation was less than adequate. Then Zipcar was purchased by ABG, and all the perks of being a startup, or smaller company went away, but the compensation remained low and stagnant.
    All control and innovation is not so slowly disappearing as more jobs are eliminated to be handled by ABG. The culture that made Zipcar a great place to work (and learn) has all but disappeared, which is evident by how few employees there are left that have worked at Zipcar for more than a couple of years.
    All the upper level management has been replaced since ABG took ownership (many coming directly from ABG), and the vision of what Zipcar should have been has disappeared.
    Zipcar also pretends to be a green company, but walking around the office quickly shows this is far from true. There's no real recycling program in the office, and in a recent attempt to eliminate wasteful disposable utensils, actual utensils were purchased. These can all be found piling up the sinks since no plan was put in place to actually manage the dishes. And at this point few employees are invested enough to care about the state of the office.

    Advice to Management

    Actually work on making your employees happy again. Instead of begging old-timers and anyone that just hasn't had the sense to move on yet to promote the company on Glassdoor.
    Start with fair compensation.


  10. Helpful (14)

    "AVIS acquisition ruined Zipcar. Mid management clean house with favoritism in hiring. Office Space Incarnate!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Manager in New York, NY
    Former Employee - Fleet Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Zipcar full-time (More than 5 years)

    Pros

    Many job responsibilities. Puts your skill set to the test. Great resume builder if your desperate for a stepping stone with set timeline to move on to the next.

    Cons

    Upper management wants you in their pocket. Hiring yes men/women to do their bidding with imposed delegation. No consideration towards mid level management, coordinator or associates. Member service & senior fleet management is a joke. Environment perpetuates manipulation amongst peers that have agendas of their own. If your of the old "Zipcar regime" you better get in line or get phased out quick. Upper management wants to bring in their own people from previous company's (Starbucks & NY Sport Club). HR department does upper management & Home Offices bidding with little to no concern about the outcome effecting moral.

    Advice to Management

    Find your moral compass.


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