Zipwhip Reviews

Updated May 13, 2020

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3.6
59%
Recommend to a Friend
81%
Approve of CEO
Zipwhip CEO John Lauer
John Lauer
49 Ratings
Pros
  • "the dogs( but that seems to have stopped)(in 12 reviews)

  • "Catered Friday Lunches (GLF - Gourmet Lunch Fridays)(in 7 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Epic Sunsets and a Bright Future!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipwhip full-time for less than a year

    Pros

    Beautiful new office, great benefits + PTO package, free Friday lunches, an extremely ideal work/life balance, transparent leadership, a badass CEO who talks to and treats every employee like a peer, and so many authentic, talented and caring people.

    Cons

    Typical startup growing pains. Sometimes employees wear different hats and are forced to create processes that weren't there before they arrived, but it also means there's always opportunity to provide a bigger impact than your role entails.

    Zipwhip2020-01-27
  2. Helpful (1)

    "The best time to join!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipwhip full-time for more than 3 years

    Pros

    -positive work environment -clear path to strong career growth -new and exciting technology with huge market potential -great benefits and job security in current Coronavirus situtation -transparent and approachable excutive team -collborative and welcoming group of people, all the way to the exectuive level

    Cons

    -small company and teams so no matter how senior you are you are still expected to be in the weeds with your team (also can be a positive thing)

    Zipwhip2020-05-11
  3. Helpful (2)

    "Racing to get nothing done. Dead-end for developers."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zipwhip full-time for more than a year

    Pros

    New office is nice but in an awful location for commuters. Gourmet Lunch Friday is a great opportunity to get updates from across the company. The company has been able to position itself strategically to have a product-market fit. Finally getting rid of off-shore engineers/teams.

    Cons

    Feature development has ground to a halt because we're so busy plugging holes that we have no time to think about what's next. The "Architecture" team has quickly consolidated any work of interest for their own team and has no leadership ability or soft skills. Newer employees are intended for maintaining technical debt and legacy systems so engineers in leadership positions are able to work on pet projects. No accountability in middle management. Engineering Managers are adept at sweeping problems under the rug for later. Project statuses are notoriously inaccurate and disingenuous. Managers are focused on paper pushing, blame shifting, and make no effort to understand the systems that their team is responsible for. Speaking up about the realistic state of a project will get you in trouble, especially if it's contrary to how managers have reported to senior leadership. Promotions are based on avoiding risky work, focusing on how best to appear competent over time, and how popular you are with managers. This is a quantity over quality organization, senior engineers achieve seniority through length of time at the company rather than technical skill. The usual suspects in engineering leadership have somehow maintained their positions, regardless of how many engineering projects have come in extremely late or flat-out failed. Training and Education had a good start but the initiative has died out. Don't expect opportunities to grow as an engineer because that's not a priority. Plenty of lip-service to convince you to stay but management never follows through. Engineering reorg is fizzling out. The revolutionary change needed to fix fundamental organizational dysfunction is turning out to be a rinse-and-repeat 'corporatization' of a startup. I don't think anyone is opposed to making the company more corporate-like but not at the expense of solving the underlying problems we've been complaining about for a while now.

    Continue reading
    Zipwhip2020-05-13
  4. Helpful (3)

    "Sales Company With Political And Unchallenging Engineering."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer-II in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Zipwhip full-time for more than a year

    Pros

    Office is nice. Friday announcements are a good opportunity to meet the rest of the company. Work life balance has gotten better (more below). Offshore engineering has been reduced a lot. Job stability seems to be strong and the work is pretty easy as far as engineering goes. If you are an entry level engineer looking for a cushy place with decent compensation and not in a hurry to move up or grow your skills, this could be a good place for you.

    Cons

    Work life balance has gotten better because unsustainable tech debt has ground engineering and product development to a halt. Engineering is completely dishonest - the last three major projects were months late. The last one in development was an entire year late with a launch date of perpetually next month. There is 0 accountability at the senior or management level for any of this shortsightedness. Any feedback from engineers that could improve things but requires acknowledging management has misrepresented the state of the project and timeline will quickly get you in trouble. The recent engineering reorg has made some positive process changes. But the same people that have made a mess the past 10 years have maintained their leadership positions, and they still don’t know how to listen to feedback or deliver a project. There is a serious lack of senior engineering talent and mentorship. To move up past entry level you will need to play the politics game well, primarily by avoiding making any hard decisions. Engineers can and will have to cover for managers who spend all their time in meetings without managing the team. Token effort is paid to training, but that is it. New job grades were announced in summer 2019, and it took until April of 2020 to get them. Aside from that, hardly any promotions have happened across engineering in years. The engineering reorg has moved all the BE engineers (outside of one team) into one team, leaving the other teams full of former SDET’s and FE engineers. Most teams work on small scale API’s servicing small businesses and their integrations. There are few technical challenges, and when there are the architecture team will swoop in and take anything interesting. The architecture team mostly works as an ivory tower, so don’t expect any knowledge sharing with the rest of the company. It is a very difficult place to grow your career or skills as an engineer. If you’re looking for your company to care about employees or the community, those values don’t exist here. Opportunities to give back to the community barely exist, there are just a few people involved in volunteering. A lot of lip service is paid to diversity in the engineering department, but the non management engineers are almost completely males. During the coronavirus pandemic, when someone came in they closed down the office to get it professionally cleaned and then opened it back up for business the next day. Instead of a company decision to WFH like a software company could easily do, it was left up to individual managers. Even when WA declared an emergency and King County asked people to WFH, some people still had to come in until the governor forced shelter in place. Unlike countless other companies with the executive team donating salaries to charity or employees, here you’ll find 401k cuts, promotion and merit increase freezes, and sympathetic emails from the CEO.

    Continue reading
    Zipwhip2020-05-05
  5. Helpful (11)

    "Awful leadership. No learning."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Zipwhip full-time for more than 3 years

    Pros

    Catered lunch on Fridays is good. Moldovan engineering is gone except for mobile. Work life balance has gotten better now there is no new products for most teams.

    Cons

    Promised engineering reorg that everyone has been waiting for is a dud. New Senior Vice President has been here 4 months now. There is a lot of leadership talk about good practices but no one ever makes it happen. It has been almost a year since we were promised new job grades with pay increases, that gives you an idea of the career growth around here. There is endless politics around here as people fight to shift the blame for nothing getting done. There are also no senior engineers to learn from, just a couple of people who have been at Zipwhip forever and have the worst soft skills you have ever seen. Projects are mostly large legacy monoliths engineers are justifiably afraid to touch. The priorities here are still get software held together by duct tape out to lure in customers and fix it never.

    Continue reading
    Zipwhip2020-03-05
  6. Helpful (1)

    "Fun Culture"

    4.0
    Current Employee - Consignment Inventory Analyst in Seattle, WA
    Approves of CEO

    I have been working at Zipwhip full-time for more than a year

    Pros

    Fun culture, innovative technology and great location.

    Cons

    Only a few verticals are actually making money.

    Zipwhip2020-01-28
  7. Helpful (8)

    "Typical Sales-Focused Transitioning to Engineering-Focused Startup"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Neutral Outlook
    Approves of CEO

    I worked at Zipwhip full-time for more than a year

    Pros

    The office looks great. The Friday announcements are a great way to stay communicative and transparent about what is happening at the company. There are events you get to mingle with other silos of the company at on a regular basis. Some people know what they are doing. Of those people, there are the few that are trying their damndest to make things right, fair, beneficial in growth and development, and actively working towards paving a path for what happiness is and should be in a workplace.

    Cons

    Pay is crap compared to Seattle rates and senior and upper level management pay is exemplified in public surveys regarding pay at Zipwhip to win awards. Little to no ability for career growth - absolutely no investment into learning. Everything is siloed. No one has any idea what other people do or how things work outside of their microscopic bubble. Zipwhip doesn’t rectify monetary situations even if they tell you you’re underpaid and overworked. Engineering status isn’t honest - overly optimistic. Engineering deadlines set by non-technical employers or “technical” employers that are not engineers or architects. 85% of engineering teams continuously ask you to work weekends or late nights 365. Mindset is constantly “how do we hire people” instead of “how do we retain people”. Employees don’t have access to reviewing how they are treated by, or performance of, upper level management or peers (except for a select few - seniors and upper level management). The title “senior” doesn’t have any significance other than pay. You will have to pick up managerial skills in a non-managerial role, often take on that role alongside your current role, and not get paid for it. Offshore engineers take 50% of FTE on-site engineering time to manage and oversee, not including the time it takes to rectify production regressions from miscommunication of time, space, and quality standards. Praise quantity over quality of work. No true engineering process. Process is set by product expectations.

    Continue reading
    Zipwhip2019-11-14
  8. Helpful (10)

    "Good people, but overall lack of organization, product development and internal communication cause big problems"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zipwhip full-time for more than a year

    Pros

    Your coworkers are generally all nice, fun to work with, and you'll get free food on Fridays. There's also beer in the kitchen.

    Cons

    -Lack of organization in Product, Marketing, Sales and ENG cause internal communication issues everyday. -Lack of product innovation, stability and limited functionality cause issues for Customers every day -Sales doesn't feel enabled to sell the product because it's not geared for MidMarket. Marketing doesn't produce leads for more than 2-3 Teams so there are only a select few successful Reps who hit goal every month, leaving a wake of below-quota Reps -General pay inequity is rampant throughout the company and sales floor. Reps doing the same exact job w/ the same YOE are being paid $20k difference in base salary. -Employee turnover is the highest now since I've been here (multiple years)

    Continue reading
    Zipwhip2019-10-29
  9. Helpful (4)

    "A fun place to work, not the best place to build a career."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Zipwhip full-time for less than a year

    Pros

    - Great people - Fun office environment with typical tech perks - Great CEO - Solid benefits - Very transparent leadership - The product is solid and has many use cases

    Cons

    Pretty crazy levels of disfunction across teams. Apparently it used to be worse which is hard to imagine, sales would have thing dropped on them without so much as an email to changes being made to the platform. No career development, reviews only recently implemented after being in business for over a decade is unacceptable. They are working on this, but it seems like even if you’re self motivated to grow your career, there isn’t a whole lot there to work with. There doesn’t seem to be much room to grow beyond becoming a more Sr. sales person, very very few manager / team lead roles seem to open. Compensation is a touch below their other SaaS peers in Seattle both in terms of base salary and a comp plan that can heavily penalize reps when people cancel.

    Zipwhip2019-09-12
  10. Helpful (2)

    "Couldn't ask for a better group of people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Frontend Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zipwhip full-time for more than a year

    Pros

    An extremely comfortable place to work and grow as a professional. Great group of talented and driven individuals from many backgrounds. I feel lucky to be one of them.

    Cons

    None as of yet. All places of work aren't perfect, but this is pretty close. When we fail we find better ways of moving forward and it gets better every day.

    Zipwhip2019-08-26
Found 65 reviews