Zoës Kitchen Reviews | Glassdoor

Zoës Kitchen Reviews

Updated March 2, 2019
342 reviews

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3.4
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Brett Schulman
3 Ratings

Employee Reviews

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Pros
  • "Work/Life balance *Support from Home Office *People" (in 21 reviews)

  • "Given a free meal to employees who worked a shift," (in 35 reviews)

Cons
  • "Pressure for growth without a lot of support, low pay for staff" (in 13 reviews)

  • "Lunch hour could induce high stress if you are not suited for a fast-paced working environment" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "One team, One Zoe's!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zoës Kitchen full-time

    Pros

    The people
    Fresh food
    Family environment
    Internal growth
    Cross training
    Performance based income

    Cons

    None that I can think of

    Zoës Kitchen Response

    Dec 3, 2018 – Manager of Field Talent Acquisition

    Thank you for sharing your review. We are glad to hear you love working at Zoes Kitchen!


  2. "Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Zoës Kitchen part-time (Less than a year)

    Pros

    Employees, half off meal, easy, laid back

    Cons

    Managers, benefits, blamed for a lot

  3. "Fine for high school"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zoës Kitchen part-time

    Pros

    Free food employees were chill

    Cons

    Micromanaging from assistant manager, don’t know if he’s still there.


  4. "Could be worse, but could be much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader
    Former Employee - Shift Leader
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zoës Kitchen part-time (Less than a year)

    Pros

    The job, when clearly defined, is fairly straightforward and simple. There is plenty of room to move up in the company, and they are always in need of more hands.

    Cons

    Hard work is usually met with increased responsibility that is not reflected in your pay, and I say that not of my experience so much as I do those around me. I did not stay long enough to be taken advantage of (though my schedule was rarely respected) but I knew several people who were promised pay increases that never came. What made matters worse was they have such a revolving door staff that new hires would make more money on their first day than those who'd been doing a good job for months or years and never got what they were promised. How one can not be insulted by that, I don't know.

    I'd imagine it's very demoralizing when you are promised a raise when you've been with the company for multiple years, and then they instead decide money is better used on a brand new hire with no work ethic just to increase overall staff.

    Advice to Management

    I had the best assistant general manager of any job I've ever held, yet they were consistently given the responsibilities the gm shirked, and they never once complained. I don't have personal grievances against the company because I left before I could be treated the same way; it was disappointing see to such a hardworking and selfless individual be consistently underappreciated, however.

    If I have any advice to management, it's be on the lookout for general managers who've become too comfortable. I've seen several in different stores push their responsibilities on both their AGM's and their hourly workers. While that may make sense in some situations with AGM's, if you want your hourly workers to do things like take inventory of the store, they should be paid more, as that's outside of their job description.


  5. Helpful (1)

    "Working at Zoe's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zoës Kitchen full-time

    Pros

    The location in Lawrenceville was very nice to work at. Management was super sweet and helpful and the teamwork was something to look forward to.

    Cons

    No free meals
    No flexible hours for students

    Zoës Kitchen Response

    Feb 19, 2019 – Manager of Field Talent Acquisition

    Thank you so much for writing a review. We are happy you have enjoyed your experience working at Zoes Kitchen! Regarding meals, Zoes Kitchen recently updated our benefits for free meals for PT... More


  6. "Good job for students"

    StarStarStarStarStar
    Former Employee - Hostess/Cashier
    Former Employee - Hostess/Cashier

    I worked at Zoës Kitchen part-time

    Pros

    Pretty decent pay for students, free lunches, opportunity to develop interpersonal skills and responsibility

    Cons

    Lots of time on your feet, annoying customers


  7. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host/Cashier
    Current Employee - Host/Cashier
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoës Kitchen part-time (More than a year)

    Pros

    Everything about this place is awesome.

    Cons

    Only downside is when customers aren't coming in, then hours get cut pretty harshly.

    Zoës Kitchen Response

    Feb 19, 2019 – Manager of Field Talent Acquisition

    We are happy to hear from you! Thank you for sharing your review.

  8. "Great food"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Ashburn, VA
    Former Employee - Cashier in Ashburn, VA

    I worked at Zoës Kitchen (More than a year)

    Pros

    Healthy food, nice management

    Cons

    Small salary with lots of work

    Zoës Kitchen Response

    Jan 22, 2019 – Manager of Field Talent Acquisition

    Thank you for taking the time to write a review!


  9. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoës Kitchen part-time

    Pros

    Good coworkers and nice environment

    Cons

    They did not pay all employees the same

    Zoës Kitchen Response

    Jan 22, 2019 – Manager of Field Talent Acquisition

    Thank you for taking the time to write a review! We appreciate it. Pay determination is based on experience and position.


  10. Helpful (1)

    "AGM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AGN in Peachtree Corners, GA
    Current Employee - AGN in Peachtree Corners, GA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Zoës Kitchen full-time (More than 3 years)

    Pros

    Great Food. Awesome customers. Team members can be awesome given GM along with AGM take care of the team.

    Cons

    Upper management. Allows M.O's to harass hard working GM/AGM teams. Tensions then carry to GM/AGM. Creates a stressful and intense working environment. HR was forced in the conversation with no resolve to MOs behavior. Demanding work load (that increased without pay increase, I am not a marketing manager). Comapny has lost site of its core values. Still never sent FMLA paperwork that I requested in Nov.

    Advice to Management

    Devise a better plan when pairing management teams. Better pay. Loose prideful managers. You never quit your job only the manager. Get rid of Scott Miller he is cancerous and makes fun of employees medical conditions as if they aren't real.

    Zoës Kitchen Response

    Feb 19, 2019 – Manager of Field Talent Acquisition

    Thank you for writing your review. I am sorry to hear you are having this experience. I would recommend you reach out to HRBP to further discuss this issue at 214-436-8765 or hr@zoeskitchen.com.