Zoës Kitchen Reviews | Glassdoor

Zoës Kitchen Reviews

Updated January 14, 2019
335 reviews

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3.3
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Zoës Kitchen CEO Kevin Miles
Kevin Miles
171 Ratings

Employee Reviews

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Pros
  • "Work/Life balance *Support from Home Office *People" (in 21 reviews)

  • "Given a free meal to employees who worked a shift," (in 35 reviews)

Cons
  • "Pressure for growth without a lot of support, low pay for staff" (in 13 reviews)

  • "Lunch hour could induce high stress if you are not suited for a fast-paced working environment" (in 12 reviews)

More Pros and Cons

  1. "One team, One Zoe's!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zoës Kitchen full-time

    Pros

    The people
    Fresh food
    Family environment
    Internal growth
    Cross training
    Performance based income

    Cons

    None that I can think of

    Zoës Kitchen Response

    Dec 3, 2018 – Manager of Field Talent Acquisition

    Thank you for sharing your review. We are glad to hear you love working at Zoes Kitchen!


  2. "Great food"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Ashburn, VA
    Former Employee - Cashier in Ashburn, VA

    I worked at Zoës Kitchen (More than a year)

    Pros

    Healthy food, nice management

    Cons

    Small salary with lots of work

  3. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoës Kitchen part-time

    Pros

    Good coworkers and nice environment

    Cons

    They did not pay all employees the same


  4. "AGM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AGN in Peachtree Corners, GA
    Current Employee - AGN in Peachtree Corners, GA
    Doesn't Recommend
    No opinion of CEO

    I have been working at Zoës Kitchen full-time (More than 3 years)

    Pros

    Great Food. Awesome customers. Team members can be awesome given GM along with AGM take care of the team.

    Cons

    Upper management. Allows M.O's to harass hard working GM/AGM teams. Tensions then carry to GM/AGM. Creates a stressful and intense working environment. HR was forced in the conversation with no resolve to MOs behavior. Demanding work load (that increased without pay increase, I am not a marketing manager). Comapny has lost site of its core values. Still never sent FMLA paperwork that I requested in Nov.

    Advice to Management

    Devise a better plan when pairing management teams. Better pay. Loose prideful managers. You never quit your job only the manager. Get rid of Scott Miller he is cancerous and makes fun of employees medical conditions as if they aren't real.


  5. "It's a decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zoës Kitchen part-time (Less than a year)

    Pros

    Decent pay, not a difficult job, half off of food

    Cons

    Management and kitchen staff get all of the hours. You may work a 3 hour shift every day of the week.

    Advice to Management

    Take better care of the employees that take care of your company.


  6. "Decent summer gig"

    StarStarStarStarStar
    Former Employee - Host
    Former Employee - Host
    Recommends
    No opinion of CEO

    I worked at Zoës Kitchen part-time

    Pros

    + A great summer position to carry into the school year as a college student
    + Decent pay with a raise after 6 months
    + One comp'd meal per shift
    + Easy to move up from front-of-the-house (FOH) host/cashier to shift lead

    Cons

    - FOH multi-colored t-shirt are hideous, especially when refilling Zoë's dressing bottles and to-go dressings because your shirt will inevitably become greasy
    - Zoë's online training website (required for all new and advancing employees) is not up-to-date and is difficult to use; essentially, the "work" required on there feels meaningless
    - No tipping system (for cash or card), A LOT of patrons ask to leave a tip but they cannot

    Advice to Management

    - Change all staff shirts (not just back-of-the-house) to black
    - Add a tipping system


  7. "Wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook
    Former Employee - Cook
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zoës Kitchen part-time (Less than a year)

    Pros

    Fun,fast paced,great co workers learned alot in a short time

    Cons

    No real full time hours

    Advice to Management

    Give full time and benefits to your reliable employees. You might keep them longer.

  8. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in New Orleans, LA
    Former Employee - General Manager in New Orleans, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zoës Kitchen (More than 5 years)

    Pros

    NONE. There's my 5 word minimum

    Cons

    They deleted my review. How shady can you be Zoes Kitchen and Glassdoor?? It should be called Blackdoor, because clearly you can not find true transparency here!

    Zoës Kitchen Response

    Jan 14, 2019 – Sr. Manager or Talent Acquisition

    Thank you for your review. At Zoes Kitchen we strive to be a great place to work. I want to assure you that we did not delete your review. There is no such capability on Glassdoor for an employer... More


  9. Helpful (1)

    "Chaos and high speeds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Austin, TX
    Former Employee - Assistant Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zoës Kitchen full-time (More than a year)

    Pros

    For a restaurant job, I worked mostly days

    Cons

    Terrible organization, all the way from the top

    Advice to Management

    Testing new products before I roll out


  10. Helpful (1)

    "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zoës Kitchen full-time

    Pros

    Good hours for restaurant management. Easy to get promoted

    Cons

    Went from good mom and pop to corporate real quick

    Advice to Management

    Go back to your roots

    Zoës Kitchen Response

    Dec 3, 2018 – Manager of Field Talent Acquisition

    Thank you for taking the time to write a review! We appreciate it.