Zocdoc Reviews | Glassdoor

Zocdoc Reviews

Updated July 6, 2018
384 reviews

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3.4
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Zocdoc CEO and Co-Founder Oliver Kharraz
Oliver Kharraz
89 Ratings

384 Employee Reviews

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Pros
  • "The benefits are great, which included fully paid health care, unlimited vacation and free lunch daily" (in 85 reviews)

  • "Amazing culture, great people, good place to work" (in 37 reviews)

Cons
  • "Work/life balance is no issue for part-time employees" (in 27 reviews)

  • "Turnover - The Sales team had exceptionally high turnover" (in 19 reviews)

More Pros and Cons

  1. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc full-time

    Pros

    cool company to work for

    Cons

    stressful, but great company with cool mission


  2. "Great company, not much career development outside of NY."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc full-time (More than 3 years)

    Pros

    It's a great place to be if you are not on the Client Services Team. CS and Technology are definitely the places to go if you want any type of career growth. The perks are good and management is very approachable if you have any questions or feedback on anything.

    Cons

    Throughout my time at Zocdoc there have been many changes making it feel more like a call center. If you are resilient and can roll with the punches you will be fine.

  3. Helpful (4)

    "To scale or not to scale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zocdoc full-time (More than 5 years)

    Pros

    Great mission that anyone can get behind. Healthcare is a mess in America and Zocdoc is providing a valuable tool for patients.

    I’ve worked on several teams and have found some of the smartest people I’ve ever met. I’ve made great friends over time which doesn’t always happen in the workplace. The culture has shifted with time, but overall most people still care about each other and the work they’re doing (this varies by department).

    Great work/life balance. I was trusted to do my job and carry on with what I needed to do outside of work. No one was policing or micromanaging me (again, can’t say the same for every department).

    Benefits are nice- free lunch, snacks, free healthcare, unlimited vacation

    CEO seems to have genuine care and passion for the organization and what he’s trying to achieve.

    Cons

    Cross departmental alignment on initiatives from the top down is often weak or missing entirely, which results in poor leadership, unfinished projects, and unachieved goals if there was even a clear goal to begin with. Project management is not a valued skill or role here and it shows. It’s obvious that the executive team has had trouble working together, although they’ve made very recent steps to publicly change the optics on this out of necessity. Time will tell whether or not anything has actually changed. There’s a noticeable distance between some executives and the people actually doing work on their teams.

    Middle management is fraught with issues. There’s a wide variety of competence by department and Managers aren’t always held accountable for mistakes they make or problems they've caused so they just linger around lowering morale on their teams. I’ve seen many talented people leave for this reason alone.

    Low pay compared to similar jobs at other companies, especially other tech companies.

    For a tech company, the lack of accurate and easily accessible data is shocking! It can be a blocker for people in marketing and product orgs to effectively do their jobs and to work against logical metrics with true business impact. For whatever reason a systematic, wide scale fix for this issue has not been discussed publicly or prioritized for the last 5 years. Most internal tooling is a joke at this point.

    Little to no career pathing or development on some teams. If you’re joining as a senior manager, executive, or developer you’ll be fine. For any other position, strongly consider other options if you have other similar offers.

    Advice to Management

    Stay consistent with business roadmaps. Put more focus on manager training and career development (maybe by hiring a real VP of People). Don’t treat your employees like they’re disposable. You hire smart people for a reason so compensate them fairly and listen and act on the feedback they’re providing, especially the ones who’ve been around for awhile.


  4. "ZocDoc Senior Sales Executive Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zocdoc full-time

    Pros

    Free snacks, free lunch, fully covered healthcare premium

    Cons

    Pretty much everything else besides the Pros


  5. Helpful (2)

    "Toxic, toxic, toxic"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zocdoc full-time (More than a year)

    Pros

    Well-meaning mission, strong core product of the Zocdoc marketplace, health insurance premiums are paid for by the company. Most of all, your co-workers become your friends

    Cons

    Various teams are in shambles, particularly the Customer Success team that has been pushed into different departments/restructured every year since I joined. Most of middle management needs to be replaced - how can a team be successful when their own manager has never done the job before nor even tried to experience the responsibilities of the role? The work is already demanding, but on top of that, internal tooling and reporting have barely been updated by Product, Engineering, or whatever department that is supposed to scale internal infrastructure so employees can be productive and not burnt out! Some of our best talent have jumped ship within the last 6 months - 1 year to escape the toxicity.


  6. "Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Associate in New York, NY
    Current Employee - Operations Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc part-time (More than 3 years)

    Pros

    Great company culture, great health benefits, and a great product that helps people.

    Cons

    Lower pay compared to industry standards

    Advice to Management

    Management is great, there are opportunities to better communicate between teams and with executives.


  7. Helpful (3)

    "Better Options elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zocdoc full-time (Less than a year)

    Pros

    -Free lunch
    -Free healthcare
    -Good product, in theory

    Cons

    -Executive leadership is non-existent, they barely even acknowledge the team
    -Company severely lacks direction, every 4-6 months there are major changes to the business, the company operates like it's a 2nd-year startup
    -Poor morale, most people don't like working there and are looking for a way out

  8. Helpful (15)

    "Great Mission & Potential, but Many Issues & Risks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zocdoc full-time

    Pros

    Strong mission ("give power to the patient") that guides most decisions at the company. The healthcare industry is bloated and complicated, so it's a nice to work somewhere that actually puts patients first for a change and is bringing a more modern twist to healthcare. It's relatively easy to drink the Kool-Aid and believe the work you do will drive positive outcomes for regular people/patients.

    Good benefits: free daily lunches and snacks, free healthcare, unlimited vacation policy (actually used not just for show) among other things. Reasonable work/life balance (not crazy start up hours).

    A lot of diversity on the executive team - both from a professional experience and personal background standpoint. Unusual to see at tech companies.

    Focus on culture and a deliberateness to how it evolves and changes over time. There is care taken in soliciting employee feedback in systematic ways, implementing changes, and investing money/resources in programs to make it a rewarding and fun place to work (not everything hits the mark, but the will and effort is there).

    (Mostly) good people: there are some really smart and down-to-earth people at the company. Everyone is incredibly open to making time out to chat (especially noticeable during on-boarding time period) and help make connections across the company.

    Well funded. Zocdoc has managed to raise a lot of money over the years and seems to be in a good position to leverage that for growth.

    Cons

    Unfortunately, almost every Pro has a Con directly associated with it.

    While the mission is strong, a lot of work has shifted away from directly impacting patients (with more emphasis on providers and health systems) which makes it harder to connect to. It seems the pendulum swings between which sides of the business to focus on every year and the sense is its reactionary not proactive.

    The business model has some challenges in it that need to be addressed ASAP. While the company has raised a good amount of money, there is a lot of work ahead (and many unknowns), even 10 years into being a company, to justify the high valuation. It has the people and resources to affect change, but there are definitely some long-term risks for the company (especially being in healthcare).

    The executive team is the biggest I have ever seen and in some ways is too bloated for its own good. Communication is not effective (executives often do not seem to be on the same page about future plans or reasons for why things happened the way they did). Often times this lack of communication (and worse, trust) between executives, trickles down and leads to confusion on team priorities, micromanagement / prescriptiveness, and what feels like constantly changing direction all of which gets frustrating, hurts morale, and hinders productivity.

    While there is a lot of emphasis and effort around culture, Zocdoc can be a very strange place to work. Your experience is highly skewed by which department you are in (to some extent that will always be the case but is just extreme here). There are some great individuals here, but the level of maturity, professionalism, and competence varies dramatically by team. This leads to distrust between teams (and even within departments themselves), and things can get political quickly. Teams end up operating very independently on their own personal goals with no real alignment on broader objectives.

    The company has historically not been very transparent about its performance or financials with employees. Perhaps there are good reasons for this, but its highly unusual for a tech company to operate this way and over time this has eroded trust in management which is taking time to win back with new initiatives.


  9. Helpful (3)

    "Lack of Structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zocdoc full-time (Less than a year)

    Pros

    Free lunch and good benefits.

    Cons

    Lack of transparency in team, despite being "open-cultured."
    Teammates are a bit passive aggressive towards each other in terms of vision.
    Structural improvement necessary to avoid conflict and repetition in projects.
    Unprofessional-ism attitude towards other teams in the company.
    Poor communication.

    Advice to Management

    Stop allowing unprofessional behavior within the office; lead how you want your subordinates to behave. They are following in YOUR footsteps.


  10. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Zocdoc full-time (Less than a year)

    Pros

    Free lunch, great benefits

    Cons

    No management training. Has a start up attitude so company is very reactive and does not put measures in place to avoid issues.


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