Zocdoc Reviews | Glassdoor

Zocdoc Reviews

Updated December 8, 2017
368 reviews

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3.6
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Zocdoc CEO and Co-Founder Oliver Kharraz
Oliver Kharraz
80 Ratings

368 Employee Reviews

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Pros
  • The benefits are great, which included fully paid health care, unlimited vacation and free lunch daily (in 73 reviews)

  • Amazing culture, great people, good place to work (in 36 reviews)

Cons
  • Work/life balance is no issue for part-time employees (in 26 reviews)

  • Turnover - The Sales team had exceptionally high turnover (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great Vibes, Interesting Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Science in New York, NY
    Current Employee - Data Science in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    We are building a platform that patients absolutely love, and we are increasingly being recognized as a leading innovator in the healthcare space. People are smart and passionate here, and though the product development pace can be fast, the work/life balance is very good.

    The benefits are great, which included fully paid health care, unlimited vacation and free lunch daily.

    Tech development used to be slow, as we had very little accessible data to guide us, and our infrastructure was a bit archaic. We've invested heavily in building cloud-based microservices, and we've built a large data infrastructure. The trajectory there certainly looks good.

    Cons

    This is a challenging business, being healthcare related and having multiple sets of customers (doctors, hospitals and patients), and so the strategy hasn't always been super clear. There are a lot of dots to connect, so it hasn't always been clear how each team is contributing to the bottom line.

    Also, we could spend more time cleaning up a lot of edge cases that lead to poor product experiences. Moving fast and being agile often means building the next set of features before ensuring that existing features are complete.

    Advice to Management

    Over communicate and keep sharing information. Allocate more time for bug fixes and discovering/fixing negative product experiences.


  2. Helpful (1)

    "Great Place to be an Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    Great (new) office space, and free snacks, free lunch, and great health coverage and vacation. I work on a great team with cool problems on interesting tech, and my teammates are friendly and supportive. My management team is always helpful and kind.

    Cons

    The fancy new office can be a drag (separated from the rest of the company....and the lunch and meeting rooms). We sometimes have to work in the legacy codebase and that's a big pain in the butt, compared to working on newer things. Company is growing, so sometimes it's hard to keep track of the best person (or team) to talk to.

    Advice to Management

    Keep pushing ahead with new technology. Machine learning releases makes everyone (even if I don't work on it) excited!

  3. Helpful (1)

    "Top NYC Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    I'm building interesting tech solving real world problems in NYC. Zocdoc is a fun place to work, where the engineering management works well with product management to work on products that make a big difference in the lives of our customers (patients and doctors). I've got great senior teammates who are supportive and great mentors. New office space is swanky!

    Cons

    Working on the legacy codebase is like crawling around in a dusty attic, but that's mostly behind us now.

    Advice to Management

    Keep investing in the future and developing talent.


  4. "Sales Recruiter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zocdoc full-time

    Pros

    Paid commission per hire + base salary. Unique culture, free lunch, free snacks and drinks.

    Cons

    Competitive market to recruit for sales reps in both Scottsdale and NYC.


  5. "Operations associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Scottsdale, AZ
    Former Employee - Operations Associate in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Zocdoc full-time (Less than a year)

    Pros

    Great medical benefits and free lunches, plus they were in a nice part of Scottsdale that was easy to access from the highway.

    Cons

    Everyone drinks the cool-aid. You work 50 - 60 hours a week and the job is basically telemarketing. It’s a joke.

    Advice to Management

    Pay attention to how hard you are working a person who is making less than a school teacher. Don’t expect the world from them when you don’t pay them enough for the work you want to have them do.


  6. "Great People, Great Idea, Needs a clearer visions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Operations in New York, NY
    Former Employee - Technical Operations in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zocdoc (More than 3 years)

    Pros

    Great co-workers, catered lunch, office in great location

    Cons

    Sub-par office (NYC), below average pay, little career growth.

    Advice to Management

    The idea of online scheduling is great, but rather than add superfluous features focus on how to make it as seamless as possible. Invest in people that aren't just engineers or product.


  7. Helpful (1)

    "Zocdoc engineering leadership sucks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in New York, NY
    Former Employee - Senior Software Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zocdoc full-time (More than 5 years)

    Pros

    Fast changes, willing to change for good products.

    Cons

    The management tends to put wrong people in positions, which leads to unhappiness. Leadership cares less about career development, but rather than getting work done. They adopt new technologies slowly, although using AWS.

    On one hand, it keeps hiring new engineer, but on the other hand, great, experienced engineers left the team. Better job could be done to keep great engineers.

    Advice to Management

    Focus more on career development of engineers

  8. "Great Company, but not if you're in Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in New York, NY
    Former Employee - Sales Executive in New York, NY
    Neutral Outlook
    No opinion of CEO

    I worked at Zocdoc full-time (More than a year)

    Pros

    It's really awesome to work for a company with an amazing mission (to give power to the patient) and most departments seem to have their sh** together. The re-brand was great and they're finally starting to make great product improvements.

    Cons

    The sales department, however, is drowning. About a year ago the company down-sized its sales department intentionally, however it's no longer intentional at this point. Sales reps are leaving faster than they can hire/promote SOAs (entry level sales position). The reason for this is that there is 0 career development after one has become a Sales Executive. Managers show no trust in their sales employees, they are micro-managed, and there simply aren't enough sustainable territories to put reps in where they can succeed, at least in a scalable way.

    Neither the outbound local sales team, the mid-market team, or the Health systems team have figured out a sales process to teach new reps, so they won't promote anyone from within.

    But the one thing that use to make working there enjoyable- the culture - has gotten worse as well. It's very immature and unprofessional (even for a start-up). They've lost a lot of the talent they had.

    Senior management has been in their positions for far too long and they're no longer the right people to motivate and drive the sales org.

    Advice to Management

    Actually be genuine, don't just act like it. Trust in your sales reps more. Bring back the fun, competitive environment, and figure our career pathing ASAP.


  9. Helpful (1)

    "Great Culture, career growth, and fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc (More than a year)

    Pros

    fun, casual, but driven and hard working. rewards smart work

    Cons

    the office space is old, and the temperature never seems to be comfortable- but we are getting a new renovation soon


  10. Helpful (1)

    "No faith in engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Former Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zocdoc full-time (More than a year)

    Pros

    Most of the rank and file are good people who are trying to affect positive change in the world.

    Cons

    Management considers engineering to be a cost center, and so expects everyone in the engineering org to do more, and get by with less.


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