Zocdoc Reviews | Glassdoor

Zocdoc Reviews

Updated May 23, 2017
339 reviews

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3.5
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Zocdoc CEO and Co-Founder Oliver Kharraz
Oliver Kharraz
62 Ratings

339 Employee Reviews

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Pros
  • Good start up to start career, free lunch (in 65 reviews)

  • Zocdoc is a company filled with great people who are extraordinarily bright and caring (in 33 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Getting Better All The Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    Despite claims in some reviews here, nobody at ZocDoc asked me to write a good review. Lunch is usually awesome, and fresh fruit available all day, and the benefits are amazing. The expected pace of work and output is quick, but very reasonable based on other companies I've worked for -- work is planned out, and there is a premium placed on shipping quality, peer-reviewed code that is well tested. Lots of talented engineers who are willing to share knowledge and help you become a better coder. Over the last year there has been a lot of changes for the better - including a lot better internal communications and transparency. Other reviews complain about stock options and such -- if that's your biggest driver, best to start your own company, really -- the options and detailed info provided here are better than what I've received in the past.

    Cons

    Space is....homey (aka, tight and cramped). Despite a good pace of innovation, lots of legacy technology to deal with (although, like my title says, getting better all the time), which is burdensome. The company is growing and hiring, and growth can be hard to manage properly.

    Advice to Management

    Keep it going! The company is moving in a good direction: grow quickly but smartly.


  2. "Great mission, renewed focus on product strategy."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than 3 years)

    Pros

    • Better leadership at the top (engineering, sales)
    • Clear vision towards transformational growth
    • Investment in latest technology

    Cons

    • Office space, slowly getting renovated.
    • Not enough individual career training
    • Some departments are poorly managed

    Advice to Management

    Zocdoc has turned a corner and is on track for success. Stay the course, and keep transparency to your employees along the way.


  3. Helpful (1)

    "Great company finally on the right track"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    - Collaborative, open, mission focused people
    - Transformation to become a technology company
    - Lots of growth potential

    Cons

    - Eliminating legacy code will take a while
    - Office space needs improvement

    Advice to Management

    Keep the focus on the current product strategy. Transparency improvements are also appreciated.


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  5. "Not so great for entry and mid levels"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc full-time (More than 3 years)

    Pros

    Extremely exceptional people, especially those who are tenured and have been there when benefits were still great. Catered lunch. Great location. Mission driven, mostly. Company and product are bound to succeed if proper care and investments in employees are brought back and maintained. Many teams are happy at Zocdoc.

    Cons

    Poor compensation for client facing roles, support and relationship managers alike. High pressure, competitive but not necessarily productive. Inexperienced leadership.

    Advice to Management

    Used to be a great company to work for, because you really did care and invest in the people that handle the users of the product on a day to day. Invest in service and client facing operations, because the product cannot succeed without patients, doctors and staff. If you want our end users to be happy, you need to make sure the great people supporting end users are happy.


  6. Helpful (1)

    "Great Product - bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zocdoc full-time (More than 3 years)

    Pros

    You feel like you are all working towards a really great goal - allowing so many people to get the care they need using the product. There are many instances where it has truly made an impact in the lives of others.

    Cons

    The product is great - it really is. Bu the truth is the company grew too fast in the wrong direction with the worst business model and when they tried to correct the issue 7 years in, it was too late. The growth potential here is very limited as well, and some teams have managers with little to no experience on how to lead a team.


  7. "Great company that is providing a good cause"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Manager in New York, NY
    Former Employee - Inside Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc (More than 3 years)

    Pros

    Exciting environment to work in. Has a lot of great people. Provides snacks throughout the day and complimentary lunch.

    Cons

    Not an easy job. If you don't perform, you can get let go.

    Advice to Management

    Need to spend more time on development for everyone.


  8. Helpful (4)

    "Not really a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zocdoc full-time (More than a year)

    Pros

    The free lunch and snacks might be good for some people and there are many opportunities to learn. However, this company isn't the right place for most people and only some will benefit.

    Cons

    I would characterize this company as lacking a soul. The feeling of "fakeness" here is surreal and worse than the politics at a larger company.

    Many positive reviews defend ZocDoc and blame the individual for their inability to "perform" but a great many of these former employees have done well elsewhere in the past and post-ZocDoc. There is nothing particularly special about ZocDoc that creates a magic "bar" that only a chosen few can meet. It's just their excuse for not being able to competently run the organization because they are lacking experience, haven't "figured" it all out, or some combination.

    You may not be able to see your children, wife, or be able to take care of your loved ones if you work here. Having a set vacation policy actually encourages people to take time off without feeling guilty. Unlimited vacation can be done right but its not done right here because the wrong example is set by people in leadership positions. People don't stay young forever. We all have responsibilities and commitments in life. The contract goes both ways. If you keep me from the important things in my life then why would I care to make your mission mine?

    On the flip side there is free food and healthcare but what good is that if you develop a health problem and just generally feel crappy because you have to always be "on"? If you want that, the pay should be commensurate with that expectation. Setting misleading expectations during recruiting and then firing people just because you can may be legal but I would consider it unethical.

    While big companies can tend towards the average, startups have a long tail of crappy. Thankfully this is New York. There are opportunities with better pay and hours and the only trade-off is you lose some of the perceived "glamour" of changing the world. Or go out there and start your own :).

    Advice to Management

    Can't really blame you guys. Have to keep the business going at all costs and make sure your investors are happy, right?


  9. Helpful (5)

    "Be careful about the Stocks. Bad management. FAKE reviews!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    Good food and good insurance.

    Cons

    - Be careful of the five star reviews. Management asks employees to post fake five star reviews on Glassdoor and give high rating in best places to work surveys.

    - CEO leads by fear and intimidation.

    -Company culture promotes backstabbing of co-workers at all levels. Some managers are borderline abusive.

    - Many engineers are leaving the company and the company is finding it difficult to hire engineers. I would never recommend anyone to work at this company. If you want stupid managers and low pay, Zocdoc is for you.

    -You will get paid more salary at most other companies. Company is not doing well. The stock options have no value. Call and check the secondary market and you will see the truth about what they are truly valued at.

    Advice to Management

    Consider stepping down and let better leaders manage the company instead of trying to remove bad reviews from websites. They are there for a reason.


  10. Helpful (2)

    "Not for anyone seeking a real job. Don't drink the Kool -Aid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Zocdoc (More than 3 years)

    Pros

    If you're lucky enough to be upper management you'll most likely overpaid and glorified.
    Great benefits.
    Free lunch

    Cons

    Incompetent management in most departments.
    Cult atmosphere.
    Fake people
    Absolutely no job security.

    Advice to Management

    Zocdoc is run like a high school with lots of mean girls.
    Grow up!


  11. Helpful (1)

    "Part Time Operations Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Scottsdale, AZ
    Former Employee - Operations Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc part-time (More than a year)

    Pros

    Casual startup culture, many opportunities to provide feedback/interface with upper management, fantastic work/life balance for part-time employees, free lunch & great coworker camaraderie, company is constantly developing

    Cons

    Stunted opportunities for upward mobility, long lag time from feedback to implementation, frequent internal tech issues


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