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Zocdoc Reviews

Updated May 25, 2017
53 reviews

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Zocdoc CEO and Co-Founder Oliver Kharraz
Oliver Kharraz
4 Ratings

53 Employee Reviews

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Pros
  • Good start up to start career, free lunch (in 66 reviews)

  • Zocdoc is a company filled with great people who are extraordinarily bright and caring (in 34 reviews)

Cons
  • Work/life balance is no issue for part-time employees (in 25 reviews)

  • Turnover - The Sales team had exceptionally high turnover (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales in New York"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in New York, NY
    Current Employee - Sales Executive in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Zocdoc full-time (Less than a year)

    Pros

    I remember standing outside on my first day and thinking...I've made a terrible mistake coming here and I had. Terrible place. Smells like a doctors office but it isn't. Why so much rubbing alcohol? It's weird. The Sales Manager are in competition. They all started when the product was being sold at $100 a month to join. Truly alarming how little skill some of them had. Other were talented and I learned a lot from them. Too bad they were/are human garbage. I think he got arrested for doing drugs outside of the office in the morning. It's a weird joyless place. It's just creepy.

    Cons

    There's no real point in it. Everything is set in place. People who were going to move up have and the rest are their to make them money. It's not worth it. There's too many other sales jobs in the city.

    Advice to Management

    Too focused on the user experience and not focused enough on providing a quality product to your actual customers.


  2. Helpful (2)

    "i dunno"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc full-time (Less than a year)

    Pros

    dynamic, fast paced, mostly good peeps intent on doing the right thing

    Cons

    for a company that is nearing an event, legacy operations models with inexperienced managers with little/no functional expertise core departments or ability to coach, mentor and develop and others resistant to training or change. The executives don't show much understanding or capability to develop lateral hires.

    Advice to Management

    you'll be successful. nothing to apologize for.

  3. "Fun Job, if You're Right Out of College"

    StarStarStarStarStar
    Former Employee - Sales Executive in Philadelphia, PA
    Former Employee - Sales Executive in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook

    I worked at Zocdoc full-time (Less than a year)

    Pros

    If you are an ISE or work at their NYC, free lunches, snacks, access to entire C-suite.

    Cons

    Bro-culture. Resources limited.

    Advice to Management

    If you want to hire top talent, you can maintain a fun culture, without being unprofessional. Too many blurred line...


  4. Helpful (4)

    "No Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiting Coordinator in New York, NY
    Former Employee - Recruiting Coordinator in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zocdoc full-time (Less than a year)

    Pros

    Free catered lunch every day, typical start up atmosphere with couches, snacks, coffee, happy hour every Friday. The benefits made my terrible salary okay because at least I didn't have to buy lunch.

    Cons

    There's supposedly unlimited vacation, but it's nearly impossible to take more than 2-3 days at once. Hours are technically 9-5, but everyone worked more like 10 hours a day. The turnover rate is absurd and there's very little job security - people are constantly leaving or getting fired. There's absolutely no communication between management and staff, but there are an excessive number of "team meetings" so they work real hard to pretend they're communicating effectively when actually they might as well be politicians for how little transparency there is.

    Advice to Management

    Actually practice what you preach. The start-up feel and the CEO 'office hours' are just a facade to cover up how much of a mess the company is behind the scenes.


  5. Helpful (2)

    "Could be great, not there yet"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zocdoc full-time

    Pros

    Great benefits. Get to meet alot of smart people (though usually inexperienced.)

    Cons

    Many roadblocks to change, poor leadership. Put alot of work into hiring great people, spend almost nothing on keeping them.


  6. Helpful (2)

    "Revolving door with the world's worst managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Brooklyn, NY
    Former Employee - Inside Sales Executive in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Zocdoc (Less than a year)

    Pros

    Great product, work environment, and people

    Cons

    Some of the managers are terrible. Like the worst in the world. If you get put into a bad territory you should just leave. They lie and tell you that they're all the same, but that's just insulting. They very clearly aren't the same and aren't equal. To make matters worse they tend to put their best employees in the worst territories, so the most talented people are the first to go

    Advice to Management

    Come up with a better way to measure metrics across different territories. Find decent managers


  7. Helpful (11)

    "FAKE REVIEWS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in New York, NY
    Former Employee - Inside Sales Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zocdoc full-time (Less than a year)

    Pros

    Great food great people. The CEO Cyrus is some what interested in letting employees know what the company is up to.

    Cons

    80% of the reviews here are totally fake I remember while I was there they had a really tough time with these kind of reviews and they were making a lot of efforts to try and correct a lot. I would not be surprised in the least if all of these reviews were all written by the recruiters.

    Speaking of recruiters they are the biggest salesman of them all, they painted picture of Zocdoc like it's heaven on earth with free snacks and ping-pong tables.

    What they leave out is the huge disgusting infestation of rats crawling all over the office and their turnover rate is actually closer to about 60%. Say goodbye to all of the people that you started your hiring class with because in a few months about half of them won't be there anymore. Also, don't get too attached to anyone because chances are they are looking for another job or are going to get fired.

    This is easily one of the hardest cells in the New York City start up space. The sale starts when you have to get past the receptionists. Then actually keeping the doctor on the phone for more than 60 seconds and then actually getting into without his credit card and sign up for this.

    My advice, don't work here. Find another job there's a lot of companies out there like this but at the recruiters are painting a really vivid portrait of what the places like to work for chances are it's too good to be true.

    Advice to Management

    Fire any sales manager who is been there for more than three years they are the problem with this place. Also Cyrus? Stop pretending like you don't know the problems fthat are happening on the sales floor you're ruining this company from the inside out if you keep on pretending not to realize what's happening down there

  8. Helpful (14)

    "Sales team is an entirely different beast from the company itself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in New York, NY
    Current Employee - Inside Sales Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (Less than a year)

    Pros

    At first glance, there are many great things about this company: Amazing benefits (100% coverage for health insurance for employees + dependents is awesome); office hours offered with leadership within the company; reimbursement for recommended business books; passionate user base; good employees; great diversity.

    Outside of the local sales team, employees generally seem pretty happy with their roles and their day-to-day contributions even with long hours involved.

    Cons

    If you're considering a position on the sales team, know upfront that your work-life balance will be terrible. You will be expected and pressured to hit very high metrics on all fronts, which most companies would reward with much better pay and advancement opportunities. If you have a background in solution-selling, check it at the door.

    While everyone in the company works pretty hard, know that on sales, you'll be spending a ton of hours actively trying to swim upstream. You'll hear a lot about the potential and the changes they're trying to effect, but it's not particularly comforting when you're ending a 12-hour workday at 8 p.m. and have been repeatedly told that your worth depends entirely on your performance over the last 30 days. "Nothing you've done outside of that time counts - even if you were top rep last month, you can be on a performance improvement plan in a week or two" and "everyone here is expendable" are phrases that have repeatedly been tossed around.

    The commission structure is also very poorly described - almost misleadingly so. Success is almost entirely dependent on your territory, and many of the reps who are hitting OTE earning potential are doing something somewhat against the rules. Lots of favoritism, lots of pre-determined success or failures for many new hires before they even have a chance to prove themselves.

    The employees the company has promoted from within over the past year or so are overwhelmingly living off of their $35k base. You don't earn any commission for the first few closes each month, and whatever you do earn is paid out over 3 months, even though clients pay upfront, and you will also lose close to 50% of your commission if a client churns within half a year of beginning their contract - even though you, as the sales rep, have almost no control over the client's experience once they sign up - that's entirely in the hands of the account management team, who are comped on different goals from your own.

    Several leaders in other departments have also confessed that the opportunity for sales reps to be promoted into other departments is extremely slim compared to other employees of similar or even lesser rank who come from other teams.

    While the company overall has great diversity in both gender and race, the sales team is overwhelmingly homogenous. Infer of that what you will about the culture within that department.

    Morale has been steadily decreasing for some time, with a lot of top talent opting to leave for better opportunities and many, many reps being fired on the down-low. Turnover has been ridiculous, especially within the last 6-8 months. When upper management has been asked about this, the response is almost always "It used to be so much worse."

    One of the best tips I've ever been offered about sales is "Ask how many of the employees are actually hitting performance quotas." This company has done a great job of skirting the real answer, because anyone who doesn't hit quota that month is put on a performance plan, and has to hit 15-25% higher than quota the following month in order to keep their job. And if even if you're at quota, you don't actually make more than ~$60k before tax unless you're hitting about 150%+. That's very tough for city life. (Remember, though, you're already making almost double what the internally-promoted sales executives earn)

    Advice to Management

    You've hired a lot of smart people on the sales team who have taken paycuts and dropped several ranks because they are extremely passionate about your company vision. Many of them are former or current entrepreneurs themselves with a lot of meaningful contributions to offer. They hear your customers and potential clients every day, and are trying to get you listen to their perspectives. Don't write them off simply because they aren't "bros" like some of the other reps are. And instead of giving them them the party line response, at least give them some idea of your vision specific to the sales department, and how their individual contributions align with that goal. These people are putting their lives, their bankrolls and their families on hold for you. Please respect that.


  9. Helpful (2)

    "Great but limited opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Scottsdale, AZ
    Former Employee - Inside Sales Executive in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Free lunch everyday, amazing health care, on going training provided, reimburse just about anything that can be considered a company expense.

    Cons

    ZocDoc has a great service but they're trying to grow faster than the medical community will let them.

    They want to be available in 48 states but all that does for the sales people, is provide them with horrible territories to call on. My territory was all of california minus the whole LA and SF area. Most cities I had to call consisted of 2,000-20,000 people. We were told that patients were using ZocDoc in these areas but no doctor that signed up in any of those cities would see more than 1 patient every couple months. However, you will still be held to the same standards as those who have a territory in the heart of a major metropolitan. All this means, is that you will be working much much harder than someone in the same position as you and most likely getting paid less in commission and have more stress to just keep your job.

    Most of these great reviews come from the ops side, where the culture is entirely different. I can definitely see ZocDoc as a career for someone who is pursuing an ops position. As for sales, its a great place to learn as much as you can, get some doctor appointments in with your amazing health care, but keep other options open.

    Advice to Management

    In regards to more reasonable sales quotas (especially in the less populated territories), quit saying that "you're working on it" and that its not an "overnight fix" and actually do something. I think they say this to quiet the sales people down, when in reality, they aren't doing a damn thing.


  10. Helpful (7)

    "Leadership doesn't lead, it enforces"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zocdoc full-time

    Pros

    - Location in Soho
    - Work with some very smart people, often the best and brightest that were lured in by the potential to fix healthcare
    - Free lunch (don't expect anything fancy, though)
    - If you're willing to put your head down and work hard, you'll be successful (or at least be able to stay a while)

    Cons

    - Lack of company strategy: many times different departments will be working on things that contradict each other, or working on the same problem from different angles. Lots of wasted effort
    - SO MANY MEETINGS: not much gets done between 8:30am-5pm other than meetings if your in Engineering / Ops Management / Marketing / Sales Operations
    - Undervalued mid-level employees: If you have an opinion that is difficult to execute on or not what the executive team wants to hear, you're pushed to the side unless you happen to catch them on a good day (rarely happens).
    - Work-life balance in Sales is non-existent, unless you want to get fired
    - Very high attrition: the joke around the office is that you don't bother to get to know someone until they've actually made it there for 3 months
    - Relationships with leadership is transactional: they're very self-serving, so don't take the time to think about professional development and employee satisfaction with the job (the free snacks and lunch are a ploy)
    - Metrics, not people-driven: lose sight of long term success and employee happiness in favor of short term revenue and cost savings

    Advice to Management

    Listen to your employees who aren't directors. Just because they don't have MBAs or medical degrees doesn't mean their opinions mean less. Value your people more, because many of them have connections that run deep in the org and outside. ZocDoc is not building a good brand for itself as a company any young go-getter would want to work for unless they're interested in shutting up and working.


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