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Zocdoc Reviews

Updated January 15, 2018
372 reviews

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3.6
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Zocdoc CEO and Co-Founder Oliver Kharraz
Oliver Kharraz
83 Ratings

372 Employee Reviews

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Pros
  • The benefits are great, which included fully paid health care, unlimited vacation and free lunch daily (in 73 reviews)

  • Amazing culture, great people, good place to work (in 36 reviews)

Cons
  • Work/life balance is no issue for part-time employees (in 26 reviews)

  • Turnover - The Sales team had exceptionally high turnover (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "Stay for the money, not for the bosses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zocdoc full-time

    Pros

    The pay package, the location, the team

    Cons

    The upper management, the Indian management


  2. Helpful (1)

    "Shakey Sales organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Sales in New York, NY
    Former Employee - Director of Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zocdoc full-time (More than a year)

    Pros

    Only product in the US to succeed like they did in search and find

    Cons

    They are careless about your work history and even do background checks on you after you leave. The Phoenix guy has been there forever but is unprofessional and should not be there. They have excessive abuse of power in the organization.

    Advice to Management

    Revamp all of the VPs

  3. "Senior Service Operations Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    great culture, really helping people

    Cons

    Limited opportunities for growth, lack of transparence


  4. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zocdoc full-time

    Pros

    Amazing culture, great people, good place to work

    Cons

    Nothing I can think of


  5. "Culture challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great product, and smart people.

    Cons

    Culture and morale issues.

    Advice to Management

    Create more job pathing


  6. "Operations associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Scottsdale, AZ
    Former Employee - Operations Associate in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Zocdoc full-time (Less than a year)

    Pros

    Great medical benefits and free lunches, plus they were in a nice part of Scottsdale that was easy to access from the highway.

    Cons

    Everyone drinks the cool-aid. You work 50 - 60 hours a week and the job is basically telemarketing. It’s a joke.

    Advice to Management

    Pay attention to how hard you are working a person who is making less than a school teacher. Don’t expect the world from them when you don’t pay them enough for the work you want to have them do.


  7. Helpful (1)

    "Great Place to be an Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    Great (new) office space, and free snacks, free lunch, and great health coverage and vacation. I work on a great team with cool problems on interesting tech, and my teammates are friendly and supportive. My management team is always helpful and kind.

    Cons

    The fancy new office can be a drag (separated from the rest of the company....and the lunch and meeting rooms). We sometimes have to work in the legacy codebase and that's a big pain in the butt, compared to working on newer things. Company is growing, so sometimes it's hard to keep track of the best person (or team) to talk to.

    Advice to Management

    Keep pushing ahead with new technology. Machine learning releases makes everyone (even if I don't work on it) excited!

  8. Helpful (3)

    "Great Vibes, Interesting Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Science in New York, NY
    Current Employee - Data Science in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    We are building a platform that patients absolutely love, and we are increasingly being recognized as a leading innovator in the healthcare space. People are smart and passionate here, and though the product development pace can be fast, the work/life balance is very good.

    The benefits are great, which included fully paid health care, unlimited vacation and free lunch daily.

    Tech development used to be slow, as we had very little accessible data to guide us, and our infrastructure was a bit archaic. We've invested heavily in building cloud-based microservices, and we've built a large data infrastructure. The trajectory there certainly looks good.

    Cons

    This is a challenging business, being healthcare related and having multiple sets of customers (doctors, hospitals and patients), and so the strategy hasn't always been super clear. There are a lot of dots to connect, so it hasn't always been clear how each team is contributing to the bottom line.

    Also, we could spend more time cleaning up a lot of edge cases that lead to poor product experiences. Moving fast and being agile often means building the next set of features before ensuring that existing features are complete.

    Advice to Management

    Over communicate and keep sharing information. Allocate more time for bug fixes and discovering/fixing negative product experiences.


  9. Helpful (1)

    "Top NYC Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    I'm building interesting tech solving real world problems in NYC. Zocdoc is a fun place to work, where the engineering management works well with product management to work on products that make a big difference in the lives of our customers (patients and doctors). I've got great senior teammates who are supportive and great mentors. New office space is swanky!

    Cons

    Working on the legacy codebase is like crawling around in a dusty attic, but that's mostly behind us now.

    Advice to Management

    Keep investing in the future and developing talent.


  10. Helpful (1)

    "Great People, Great Idea, Needs a clearer visions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Operations in New York, NY
    Former Employee - Technical Operations in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zocdoc (More than 3 years)

    Pros

    Great co-workers, catered lunch, office in great location

    Cons

    Sub-par office (NYC), below average pay, little career growth.

    Advice to Management

    The idea of online scheduling is great, but rather than add superfluous features focus on how to make it as seamless as possible. Invest in people that aren't just engineers or product.


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