Zocdoc Reviews | Glassdoor

Zocdoc Reviews

Updated March 22, 2017
328 reviews

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328 Employee Reviews

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Pros
  • Good start up to start career, free lunch (in 63 reviews)

  • Zocdoc is a company filled with great people who are extraordinarily bright and caring (in 32 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Great Vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Administrator in Scottsdale, AZ
    Current Employee - Senior Systems Administrator in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    Cutting Edge Technology, start-up mentality

    Cons

    Different work flexibility policies for different departments. Depends on manager.

    Advice to Management

    Ensure all managers are drinking the cool aide.


  2. "Outside Sales in SF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in San Francisco, CA
    Former Employee - Sales Executive in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Zocdoc (More than a year)

    Pros

    Great company to learn about selling into the Healthcare space. Great pay if you're hitting your sales number. Sales training is very in depth and you'll learn a lot if you're willing to learn. The office in NY

    Cons

    If you don't perform well in the beginning, you'll be left in the dust. This is a performance based sales role. Not much career advancement.

    Advice to Management

    Create a roadmap for career advancement.


  3. Helpful (1)

    "Amazing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zocdoc full-time (More than a year)

    Pros

    I love working here. I feel like my managers truly support me - as an entry-level employee, I couldn't have found a better fit.

    Cons

    I can't think of a ton of cons, but feedback Zocdoc employees have provided in the past seem to be about transparency. I know the CEO is making this a huge priority, so I believe this is improving dramatically.

    Advice to Management

    Trust your employees and invest in career opportunities. Zocdoc has some of the most talented people I've ever met - make sure you give their work meaning.


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  5. "Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zocdoc full-time

    Pros

    Cool,company culture if you're in the office everyday. Fully funded healthcare was great too

    Cons

    The worst place I've ever worked. I went through training in NYC for 6 days in NYC with 14 sales reps. After one month, 2 of us were left. Truly a turn and burn sales role. Completely terrible experience.

    Advice to Management

    Learning curves exist. Give your employees sufficient training as well as give them the ability to learn the job as well as the processes you have in place.


  6. "Fun Job, if You're Right Out of College"

    Star Star Star Star Star
    Former Employee - Sales Executive in Philadelphia, PA
    Former Employee - Sales Executive in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook

    I worked at Zocdoc full-time (Less than a year)

    Pros

    If you are an ISE or work at their NYC, free lunches, snacks, access to entire C-suite.

    Cons

    Bro-culture. Resources limited.

    Advice to Management

    If you want to hire top talent, you can maintain a fun culture, without being unprofessional. Too many blurred line...


  7. Helpful (4)

    "Just Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    + Great people (although so many of them have left now... see cons)
    + Good product that provides real utility!
    + Engineering is moving in the right direction in terms of addressing tech debt and getting up to speed with modern tech
    + Interesting technical challenges
    + Great perks, lunch, snacks, hours, vacation, outings, etc.
    + Pretty good pay/benefits
    + Ability to make a big impact in the company as an individual

    Cons

    - Bleeding out all our top talent to Google, FB, etc.
    - Not nearly enough engineers, I'd say we are understaffed by at least 20%
    - Given that we've been around for 9 years and still haven't really taken off I question if we ever will
    - Stock options with no outlet for liquidity. This is relatively normal, but when you are at a 9 year old start up it is especially frustrating
    - Inexperienced/inconsistent managment
    - Constant vague, moving target on career pathing

    Advice to Management

    Are we really doing enough to address our attrition problems? The number of great engineers we have lost to Google is staggering. Small bonus programs are not going to do enough here.

    Bring in some management with real experience outside ZD. So much of the management at ZD was promoted from within and while I think they are great people, their lack of experience is very clear all the time.

    How do we make work more fun on the regular day-to-day? Offsites are always a great success, but a regular day at ZD can be a real snooze.

    The office space is an absolute joke. I know we are finally starting to address this, but I honestly think it is a big problem that we have ignored for too long and the future renovations are literally years off. The engineering team is scattered all over the place in depressing rooms with left over furniture from years ago. Put everyone together and make the space fun, this can be done without architects and major renovations. I think a little effort could go a long way here.


  8. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Competitive pay (wasn't always the case) & benefits. Flexible vacation policy. At its core, the product is delivering a noble service. Lots of responsibility (as a side effect of being severely understaffed).

    Cons

    The product is stagnant. The physical space is bleak: it's cramped, noisy, and the rooms are often unbearably hot. People aren't properly recognized or inconsistently recognized for their efforts. Many managers have no business being in management - automatons with subpar people skills and no insights and useful advice beyond what's scripted. An attempt to be transparent about stock options was comically insulting in its delay (by nearly a quarter), its lack of any new information, and lack of follow-through. Lack of follow-through is a common theme - initiatives land with a big splash and quickly wither away - this applies to the product as well as internal efforts. It happens so consistently that I no longer trust or am excited about new initiatives. I witness sexism and homophobia frequently, and I don't feel like it's safe to speak up about it.

    Advice to Management

    The earlier review titled "Just Okay" really struck a nerve and perfectly captures my outlook as well, so I feel like I'm just trying to reword what that reviewer said. I wish I knew who you were!


  9. "Not scaling well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Competitive comp, great perks, job flexibility

    Cons

    Executive drive product strategy, terrible management, don't grow people, inexperienced HR causing a lot of turnover in place of workplace conflict resolution


  10. "Zocdoc"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Zocdoc full-time

    Pros

    Cutting edge company using data to implement strategy, surrounded by really smart people, incredibly transparent with weekly company updates, fun environment, great perks (benefits, parties, lunch etc). Learned a TON

    Cons

    constant re-arranging of teams, managers, departments, offices, strategies, job descriptions. Things change and they change frequently. Unfortunately there is a great deal of bureaucracy at Zocdoc and the politics can become a glass ceiling if not played well


  11. Helpful (6)

    "Do your career a favor and AVOID"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free lunch and free health insurance are great perks.
    Zocdoc prides itself on hiring "great people," and there are plenty of great people that work here.

    Cons

    Literally no opportunity for growth or career development
    Inexperienced management
    Incompetent HR and payroll departments
    Widespread sexism

    Overall, Zocdoc considers itself to be a company that is "caring, smart, and simple." Throughout my experience at Zocdoc, I have not experienced any of these traits. This company does not care about its employees. Never in my career have I felt more disposable and more like a cog in a wheel than I have here. And even though they tell you to "speak up" if something is bothering you, be VERY careful who you're speaking to. There are plenty of people waiting to shove you under a bus to save themselves.

    Zocdoc is not a "smart" company either. Brilliant employees, many of whom went to Ivy League schools, are doing work that would be boring for some of the less intelligent species of apes. Employees are constantly overlooked and are eventually forced out by the complete lack of career opportunities internally.

    And nothing at Zocdoc is ever "simple." The company is trying to be more "transparent," but employees are lied to by management time and time again. Everyone is trying to further their own agendas, so at this point, progress for the company is impossible.

    If you are a long professional looking to learn skills and make connections that will help you build your career, this is NOT the place for you.

    If you want to play Mario Cart, be micromanaged, and feel generally unimportant, join us!

    Advice to Management

    Stop promoting people based on tenure rather than merit
    Find a way to make all employees feel like important assets to the company
    Invest more time and resources into real career pathing for current and future employees



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