Zocdoc Employee Reviews about "sales team"

Pros

Great coaching with management and transparency in career trajectory. You’ll never feel like you don’t know where you stand for avenues to account management, or sales. Also, flexible schedule as you can flex your hours to accommodate adjustments to normal 9 hr workday.

Cons

Like many companies, CS can feel a bit ambiguous at times in terms of process given the overlap with several teams (integration, service, sales). But, this is the nature of the business and you’ll learn a lot fumbling through a variety of technical questions from you customers.

Pros

- GREAT people...I have made life long friends at ZocDoc with motivated, smart people who share a passion for doing good in the world - Perks are amazing...unlimited vacation, full benefits, 401K, free lunches catered every, free snacks, company happy hours and events - Founders/leadership - our executive team provides a strong direction/vision for the company. They are the driving force of our core values...and everyone in the company truly tries to exhibit these values...speaking up, working hard, us before me, great people, and owning it. - The company is rapidly growing and opportunities to do more...and to create more are boundless. Highly, highly recommend!

Cons

- The local businesss/small business sales department is undergoing a management overhaul...soon will be another great place to work. But in the past, there were unqualified people leading the sales teams.

Pros

They had pretty good lunch

Cons

Company is completely disorganized, lies to its clients, has no clue how it's technology's algorithm actual works, and it's only real direction is 'I hope THIS works.' Management is even worse. They lack talent and truly have no clue how to manage their teams. They are all quick to throw their employees under the bus to scape goat their inability to be effective. Zero growth opportunity. All account managers are being driven back to sales, but with more responsibilities and impossible targets to hit. Anyone hired for sales will be stuck at entry level. Company is downsizing its sales and management teams because they are struggling to make profit. Since I was there, 4 managers, our director of sales and COO all proactively quit because there was no future for them or opportunity to grow. Not one person was promoted to fill these loses, we were just put in bigger teams (as if the managers already couldn't manage a team lol). The company is very dishonest and instead of teaching you to be upfront encourages you to lie to your clients. Both in sales and account management. The culture is even worse. The company pretends to be building a better environment, but have an open door policy on swearing and fraternization. Most of upper management is in a relationship with one another! The managers are very back stabbing and everyone hates their job (with good reason) so there is constant complaining every day. Very depressing Targets are impossible to hit and they recently reorganized their commission structure to lower peoples ability to make money. The only people who do well are those with good territory. You might get stuck with a territory they don't even market or sell into anymore. If this happens to you your pretty much screwed. I was fortunate not to have one of these territory's Don't be fooled by the positive reviews. Every time they get a bad review, 3 more great reviews pop up!!!

Pros

people, culture, office environment, work/life balance, unlimited vacation days, full health benefits, free lunch I've been here for 8 months and have had nothing but a positive experience. All of the managers I've reported to have been nothing but supportive in my career goals and have helped me every step of the way to achieve those goals. There has never been a time where I've felt my voice wasn't heard or valued.

Cons

There could be more extensive training for the sales teams and more communication between departments so that we're running more efficiently as a whole.

Pros

At first glance, there are many great things about this company: Amazing benefits (100% coverage for health insurance for employees + dependents is awesome); office hours offered with leadership within the company; reimbursement for recommended business books; passionate user base; good employees; great diversity. Outside of the local sales teammm, employees generally seem pretty happy with their roles and their day-to-day contributions even with long hours involved.

Cons

If you're considering a position on the sales team, know upfront that your work-life balance will be terrible. You will be expected and pressured to hit very high metrics on all fronts, which most companies would reward with much better pay and advancement opportunities. If you have a background in solution-selling, check it at the door. While everyone in the company works pretty hard, know that on sales, you'll be spending a ton of hours actively trying to swim upstream. You'll hear a lot about the potential and the changes they're trying to effect, but it's not particularly comforting when you're ending a 12-hour workday at 8 p.m. and have been repeatedly told that your worth depends entirely on your performance over the last 30 days. "Nothing you've done outside of that time counts - even if you were top rep last month, you can be on a performance improvement plan in a week or two" and "everyone here is expendable" are phrases that have repeatedly been tossed around. The commission structure is also very poorly described - almost misleadingly so. Success is almost entirely dependent on your territory, and many of the reps who are hitting OTE earning potential are doing something somewhat against the rules. Lots of favoritism, lots of pre-determined success or failures for many new hires before they even have a chance to prove themselves. The employees the company has promoted from within over the past year or so are overwhelmingly living off of their $35k base. You don't earn any commission for the first few closes each month, and whatever you do earn is paid out over 3 months, even though clients pay upfront, and you will also lose close to 50% of your commission if a client churns within half a year of beginning their contract - even though you, as the sales rep, have almost no control over the client's experience once they sign up - that's entirely in the hands of the account management team, who are comped on different goals from your own. Several leaders in other departments have also confessed that the opportunity for sales reps to be promoted into other departments is extremely slim compared to other employees of similar or even lesser rank who come from other teams. While the company overall has great diversity in both gender and race, the sales team is overwhelmingly homogenous. Infer of that what you will about the culture within that department. Morale has been steadily decreasing for some time, with a lot of top talent opting to leave for better opportunities and many, many reps being fired on the down-low. Turnover has been ridiculous, especially within the last 6-8 months. When upper management has been asked about this, the response is almost always "It used to be so much worse." One of the best tips I've ever been offered about sales is "Ask how many of the employees are actually hitting performance quotas." This company has done a great job of skirting the real answer, because anyone who doesn't hit quota that month is put on a performance plan, and has to hit 15-25% higher than quota the following month in order to keep their job. And if even if you're at quota, you don't actually make more than ~$60k before tax unless you're hitting about 150%+. That's very tough for city life. (Remember, though, you're already making almost double what the internally-promoted sales executives earn)

Pros

Strong culture across the organization, pretty solid alignment from top-down

Cons

When it comes to the sales org, there are obvious favorites among the sales team and those people will be consistently favored but this isn't super uncommon

Pros

ZocDoc is becoming better known among both sides of their marketplace - patients and providers - across the U.S. This helps to build our credibility to expand into new products, create strategic partnerships, and more inbound sales. SoHo location is great. The company works hard on their internal board and weekly meetings to keep the whole company informed and connected to all of the divisions. Workflow is open - work from home when needed, take vacation, late night and weekends are rarely expected. Bringing in senior people with great experience that has been positively influencing the culture and building momentum.

Cons

The focus on a large sales team with strict quotas drove the reputation of high turnover and a 'frat' culture. It has since been curbed and there is a lot of focus on restructuring territories, building career paths and creating manager and job training.

Pros

Amazing people - I met some of my closest friends at Zocdoc. Bootcamp - incredibly demanding environment, but no better place to learn about "office life" right out of college (including what NOT to do) Experience - We were held to a very high standard, especially in our industry (Recruiting/ HR) that asked us to work harder and smarter. Most of my best work habits that have really benefited me the last few years were developed at ZD.

Cons

C Suite Anxiety - the CEO we worked under has since left the company, but in my time there he created an incredibly aggressive dynamic between all leaders in the company in an effort to get them to work harder and faster. This dynamic carried straight through to nearly every team, from top to bottom, cultivating an environment of fear and anxiety that was only alleviated during the boozy weekly happy hours. Most of that C Suite still remains in place, but I hope with the old CEOs departure some of that strain has been lifted. Junior Leaders in Charge - In my time there I saw many people hired into or promoted into management roles who just simply were not ready. This resulted in a trickle down lack of Leadership training, resulting in slipping performance, communication breakdowns, and eventually the ultimate turnover of entire teams. This is to be expected at a start up, but to see the Leaders at the top refusing to acknowledge that they were not giving employees the right resources, and instead eagerly placing blame in the hands of others, was entirely disenchanting. Turnover - The Sales team had exceptionally high turnover. Recruiters were constantly filling and refilling the exact same roles week in and week out. I watched many slide from confidence to desperation as they raced to fill roles for every week's sales class. You've read that the recruiters are dishonest or paint the wrong picture of life at ZD - know that, while I can't pardon that behavior, their own jobs were on the line week in and week out. Getting your butt in the seat was often the only thing between them and the unemployment line. Company Culture - ZD has a noble mission and great values to support it, but watching many of these values get danced around by the leadership team as they accomplished what they were directed to was disheartening. In my 4 years there I watched many things happen that directly contradicted the ZD values that the C Suite was complicit in. I recognize it is idealistic to expect a company to uphold a moral code at 100%, but I often saw leaders who actively wouldn't adhere to basic values (treating people with respect). The company had HR problems from early on, with enthusiastic but inexperienced leadership at it's early stages, transitioning into a very different model of emotionally-removed operational efficiency. Under that leadership, I saw many processes improve, but at the cost of the heart and soul of the company. We scaled rapidly and employees became numbers without faces, being supported by a People Ops team that was largely unprepared to step foot outside of their offices and truly engage with employees to facilitate comfortable, satisfying work experiences.