Zones Reviews

Pros

Offer remote work, benefits, and opportunities for later shifts

Cons

Very busy during day with long-hold times, Employees are monitored for time off of phones, management only engages to bring up something negative, no room or training to move up.

Pros

The only pro of this company is it can be a stepping stone, but that stone is a molten lava rock with shards of glass sticking out. You will learn a lot. It's trial by fire surrounding by hounding, needling micromanagement, but you'll learn a lot about Microsoft and IT in general. I went from careers completely not in IT, to working here, and now having a real job that actually pays well and doesn't treat you like crap.

Cons

I just still couldn't in all good conscience recommend anyone else use this place to find a better career. There are like 17 bosses that can order you around. THERE ARE NEVER ANY RAISES. I worked there over three years, no raises. They use promotions, which gain you experience, in lieu of raises. But the funny part about that is they can just demote you back to where you started on a whim if they lose a contract. I worked 5 different roles, ALL of them more responsibilities and technical know-how needed than the last. NO RAISE. Lateral moves they called them. "at least you'll get off the phones!" they say instead of raising my pay. But by then you are so torn down by their constantly changing direction on which metrics to pursue and that you gleefully accept the giant steaming bag of more responsibilities to get away from both the abuse of the customers AND the management. They use the worst of tactics. One favorite thing that happened to me was meeting their ridiculous standards to accrue a bonus only to never actually see that bonus. I won some BS "lunch with the managers" contests I DID NOT WANT TO DO but the point is it never happened, not because I asked that it never happen, but because they just constantly give out false promises. One time we all got an email from the CEO that looked like an 8chan green text about vaccines. One time we got an email where they extolled how much money they made after selling off a portion of their business they no longer invested in, and then we still didn't get a raise that year. One time in the middle of the call floor when I had gotten a low score for the first time in 8 months of employment, the then-manager made a huge scene about it in front of everyone. One time when I was talking to a Quality Assurance team manager about that exact same low score, for no reason at all, he had a print out of how long I took on my breaks. The sheer level of micromanaging is unprecedented. My current job is amazing and I still experience terror when I hear the Teams sound, I have some negative pavlovian response ingrained into my very soul from three years of toxic abuse from Team Leads and upper management who could barely tie their shoes, let alone stop themselves from harassment, incessantly trying to be your friend outside of work to backstab you, doing illegal things on the premises before it was WFH, and lying through their teeth. I was 'promoted' LATERALLY!!!!! (as they so often emphasized to you in raptor screeches, so you would just not complain about no raises ever. EVER!) to a job that required higher skills, but then I was unceremoniously shoved into two roles that wasted those skills and then put into a highly specialized team where, after the 4 main middle managers of the program were fired for lying and negligence, the new manager cluelessly allowed the program to falter without support or guidance, and I was shoved right back to where I started. The best part of this was that new manager promised to have one last convo with me about "where I was landing" in the afternoon the next day, but he went on a week long vacation in the morning, and on Monday I was back on the phones and he never spoke to me again. He DID spinlessly like my new position on LinkedIn, though.

Pros

crew members r cool AC

Cons

terrible management selections job description does not match unprofessional place no parking