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Zoom Video Communications Reviews

Updated February 12, 2018
108 reviews

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4.9
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Zoom Video Communications CEO Eric S. Yuan
Eric S. Yuan
101 Ratings

108 Employee Reviews

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Pros
Cons
  • We are growing so fast it is hard to recognize faces (in 8 reviews)

  • Growing FAST so a few minor growing pains but all are resolved quickly (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Incredible place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Denver, CO
    Current Employee - Sales in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    Sooooo many pros. It’s a very flat organization - I would be very comfortable going to the CEO, President, SVP of Sales, or anyone in the chain of command to pitch an idea. The support is incredible; my manager and his manager encourage sales people to invite them to calls to help win deals. The product is incredible and the mantra of Delivering Happiness is completely legit. The perks are amazing, from snacks and drinks in the break room to subsidized lunches four days a week, Zoom does a great job of caring for its employees. A virtuous cycle has been the key to success here.

    Cons

    Only two things come to mind - 1) its still a startup, so things change constantly. If you are not comfortable adapting, there may be frustrations (they do a good job of explaining that during the hiring process), and 2) no future job will come close to the culture Zoom has created.

    Advice to Management

    Keep a thumb on the pulse of this quickly growing company, as there is potential to lose the magic.


  2. "Amazing company, product and culture!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive
    Current Employee - Enterprise Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    The training and on-boarding process was the best I have seen or gone through. A company and team that cares from the Executive level down.

    Zoom is by far the best product in the collaboration space today! Zoom is an amazing place to work! Great culture, team environment a winning attitude coupled with a unbelievable product set.

    Cons

    Growing FAST so a few minor growing pains but all are resolved quickly.

    Advice to Management

    Keep up the great work!

  3. "Best. Job. Ever! #blessed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Leadership in San Jose, CA
    Current Employee - Sales & Leadership in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than 3 years)

    Pros

    Selling a product that is undeniably leaps and bounds ahead of it's competition is a slam dunk. The best part, however, is without a doubt the culture. Being surrounded by a family of colleagues, striving toward a common goal, and having boat loads of fun in the process can not be beat. We are in the right place, at the right time, with the right people. I never, in my wildest dreams, imagined I would love what I do as much as I do at Zoom.

    Cons

    It's hard thinking it will ever be as good as this.

    Advice to Management

    Keep inspiring


  4. Helpful (4)

    "Account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Denver, CO
    Former Employee - Account Executive in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zoom Video Communications full-time (More than a year)

    Pros

    Decent product. Fairly priced. Ring Central is more expensive. Nice office moving to bigger office soon. Great location in DTC. No travel.

    Cons

    Most employees are not trained sales people and create favoritism amongst the sales floor that hurts the team. I witnessed tenured employees giving potential new prospects bad reviews and blocking them from jobs based on the fact "they didn't like them" I left this company for that reason. People act holier than though to others. Pretentious.

    Advice to Management

    Treat all employees the same. Stop picking favorites. This is business not high school. I left this company because of this reason.


  5. "Working at Zoom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than 3 years)

    Pros

    Opportunity for growth. Innovation in the product. Variety of projects. Leadership. Culture!

    Cons

    Employees who cry about wanting perks and don't want to earn it.

    Advice to Management

    Keep the course! I love my job and my company.


  6. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    -free lunches
    -gym reimbursement
    -Gartner Leader!
    -Unbelievable Executive Team
    -Extremely Customer focused and making sure they are happy
    -Best company Culture I have been a part of

    Cons

    - no cons at this point


  7. "Zooooming into the new Year!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support En in Overland Park, KS
    Current Employee - Technical Support En in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    Positive work environment.
    Great managers.
    Knowledgable staff.
    They care about their employee's.
    No hidden agenda's.

    Cons

    Hours are for the most part set in stone 9am-6pm. I just prefer earlier shift with kids etc etc.

    Advice to Management

    Keep up the great work! Expanding can be a difficult task, so lets make sure no one is left behind.

  8. "Great Company with Lots of Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    Fast growth, Lots opportunity for advancement, people and culture. Amazing place to work

    Cons

    No 401k match but that's it

    Advice to Management

    Maintain the culture as we continue to grow


  9. Helpful (1)

    "Great product and Perks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time

    Pros

    Great perks and benefits! Free lunch, swag, gym memberships. Great culture and work environment. Great product and great mission: delivering happiness to our users!

    Cons

    The company is growing which is great but there is a lot of hiring from the outside. Not enough of promoting valued, eager, driven individuals from the inside to higher roles.

    Growing pains with processes and employees, management and teams not being on the same page.

    Unlimited time off (which should be a perk) but there is no quota relief so it's not easy to take advantage of this perk.

    Advice to Management

    Promote from within.


  10. Helpful (1)

    "1.6 year employee. Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    "Flat" organizational structure-Easy to find the right person to talk to/with
    Benefits/Compensation is great
    Leadership team is amazing

    Cons

    I will have to get back to you on that one.. none yet.


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