Zoom Video Communications Reviews | Glassdoor

Zoom Video Communications Reviews

Updated May 21, 2018
157 reviews

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4.9
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Approve of CEO
Zoom Video Communications CEO Eric S. Yuan
Eric S. Yuan
149 Ratings

157 Employee Reviews

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Pros
  • Top-down focus on delivering Happiness to customers and employees (in 23 reviews)

  • The company culture is one of the best that I've ever experienced (in 18 reviews)

Cons
  • Growing pains of having a lot of new hires in a short window makes it challenging to get to know everyone (in 17 reviews)

  • Growing so fast that it's difficult to remember the names of new hires you meet each week (in 9 reviews)

More Pros and Cons

  1. "Amazing Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Overland Park, KS
    Current Employee - Technical Support Engineer in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    I have been with the company about 6 months and I can say that this is one of the best companies I have ever worked for. The team is amazing, the management team is amazing and there is very clear communication throughout the company from the CEO down to newest hires.

    Cons

    We are going through a lot of growth, so the only con right now is that the current building is a little crowded. New building will be here soon though :)


  2. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Overland Park, KS
    Current Employee - Office Manager in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    Zoom is AMAZING! Some of the pros include great benefits, free lunch Mon. through Thurs., unlimited MTO, corporate kitchen with snacks and drinks, very fun and happy culture, monthly events, and management that cares for their teams well being and professional growth. Zoom also provides opportunities to recent college graduates. It is difficult to find your very first job, but Zoom gives everyone a fair chance to grow professionally. This is the best company I have ever worked for and I highly recommend it to anyone who wants to grow within the tech industry.

    Cons

    I do not have any cons. Zoom goes above and beyond for us and I am very thankful.

    Advice to Management

    Continue to show your care for your team. It is very appreciated. Also, let employees know when they are doing good. It goes a long way.

  3. "I have never enjoyed a job this much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Overland Park, KS
    Current Employee - Technical Support Engineer in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    Best benefits of any company for which I've worked, book / gym reimbursement, free catered lunch Monday - Thursday, quarterly bonuses, monthly company events, extreme positivity in staff, easy to talk to leads and managers, fulfilling to always have something new to learn each day

    Cons

    Nothing. This company deserves its praise

    Advice to Management

    Keep up relationships with employees...not a lot I could offer to improve


  4. "Love going to work everday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Denver, CO
    Current Employee - Sales in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    The leadership starting with Eric, wants everyone to succeed and gives employees the tools to do so.

    The workplace is absolutely amazing, from free lunches to best colleagues ever.

    Success is recognized and awarded

    Cons

    Very busy and too much fun at times, that I have to stay late to accomplish everything

    Advice to Management

    Keep doing what you are doing


  5. "Love Zoom!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    Zoom has by far the best product I've ever sold and it makes coming to work awesome.

    Cons

    Sales has ups and downs no matter what company you are at. Even in down times, Zoom is awesome and I want to come to work to get better.

    Advice to Management

    Keep innovating so we keep dominating!


  6. "Great company on the up and up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in San Jose, CA
    Current Employee - Customer Success Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    Awesome culture, driven from the top down, our great CEO. Delivering happiness to our customers, our team, and ourselves at all times is the number one. Having the best videoconferencing product with unbelievable conference rooms makes this much easier, because it keeps our customers happy!

    Cons

    Changing the conference experience one company and one user at a time is a lot of work, so they keep you busy!

    Advice to Management

    Don't change the culture!


  7. Helpful (1)

    "Great company to work for, busy but fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Overland Park, KS
    Current Employee - Technical Support Engineer in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    I have worked for other employers and have found that Zoom really cares about its employees. If I ever have a problem I feel like I can go to a lead or a manager to help get the issue resolved. The colleagues I interact with on a daily basis always work hard and are always very helpful when answering questions. This environment has been the most cooperative environment that I've ever been in

    Cons

    - Growing pains of having a lot of new hires in a short window makes it challenging to get to know everyone
    - Could use more staff on later shifts to help with tickets that come in during the evening hours or on weekends

  8. Helpful (5)

    "There was some BIG pros, but equally sized cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    - CEO and (some) mid-level managers are truly good-natured and intentioned
    - GREAT, innovative
    - Job perks are mostly on par with other Silicon Valley startups

    Cons

    - Poor management on both C-level and mid-level will slowly but surely hinder the company. There are some kind, talented, and caring managers but there are just as many old-fashioned sales slime (generally ex-WebEx people and the like) who are looking to make a buck and without regard to their people or the company
    - Innovation is mostly limited to product, other areas are very far behind the times and they struggle to catch up despite pressure from below

    Advice to Management

    - Realize that this “happiness culture” is very surface level. It’s hushed, but most people have been disillusioned and are afraid to tell anyone for fear of being labeled “negative” and hindering upward mobility.

    Hold mid-level managers more accountable and implement manager reviews to truly understand how they are performing. Relying on sales numbers alone to evaluate a manager will never tell the whole story.

    It’s only a matter of time before people start speaking up, and it will hurt the brand.


  9. Helpful (2)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time

    Pros

    Passionate people and more importantly, passionate customers. Very exciting play a part in the workplace of the future.

    Cons

    Startup culture can be exhausting (but still exciting)

    Advice to Management

    Continue to focus on happiness on both the customer and employee side in an equal way


  10. Helpful (2)

    "Best sales organization and company I've ever worked for (great team, great leadership, supportive of women)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    I am so grateful to be a part of Zoom and really appreciate the company culture and the way that leadership supports employees. Eric Yuan is truly an inspiring leader who wants to make the world a better place.

    In addition to the culture, Zoom is a superior product that is truly helping to increase client success.

    Cons

    I honestly don't have a single negative thing to say about Zoom. So grateful to be here.


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