Zoom Video Communications Reviews | Glassdoor

Zoom Video Communications Reviews

Updated December 8, 2018
195 reviews

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4.9
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Employee Reviews

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Pros
  • "Top-down focus on delivering Happiness to customers and employees" (in 24 reviews)

  • "The company culture is one of the best that I've ever experienced" (in 19 reviews)

Cons
  • "Growing so fast that it's difficult to remember the names of new hires you meet each week" (in 10 reviews)

  • "Growing pains of having a lot of new hires in a short window makes it challenging to get to know everyone" (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "Best place I’ve ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    The culture and the company values. Acknowledgment of hard work.
    Wonderful camaraderie and welcoming people.
    Love the video meetings—it definitely fosters deeper connections.
    I feel at home and love my work family.
    Outstanding benefits.
    They truly care about their employees

    Cons

    One-job individuals that do not provide a lot of value
    Growing pains
    No 401k matching
    Some managers inflexible about working from home (despite it being a video communications company)

    Advice to Management

    Provide work-from-home options for those in offices. The flexibility is nice and allows for work-life balance—and enhances happiness. Continue valuing your employees and fostering the amazing culture that makes Zoom what it is today.


  2. Helpful (1)

    "Best company and CEO I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    Absolutely blown away by Eric - the CEO. Incredible leader, humble, has an open door policy, and is a true team player. The company culture has been built off of those principles and even through the major growth stage the company is at right now, they have still been able to maintain that as the foundation.

    I am happy to come into work every day and work with people that have quickly become friends. Everyone works hard and has fun doing it. There are also weekly and monthly events to get to know your coworkers out of the office!

    On top of all that, they love to promote internally, compensation and benefits are amazing, and you get free lunch 4 times a week!

    Cons

    As of right now, I don't have any

  3. "Great place, growing, some pitfalls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    Great leader who genuinely believes in what he's saying, not BS in the least. Great customers. Also, we have such a great product that really sells itself, people rave about it. Not much selling needing to be done, truthfully don't really need sales people LOL

    Cons

    Too many sales people, too many middle managers that don't know what they're doing. We have (or had) a great culture, but the more we grow, we lose a bit of ourselves. Perhaps in order to scale up, you need scale back first take it easy, it'll come when it's supposed to come.

    Also, don't look at a partnership as a negative, that is what Cisco & Polycom did, and they went all proprietary with a lot of their equipment only allowing API access, we need to do better about partnering with companies that offer a solution that is comparable to ours. There is no shame in not being able to deliver the end-all be-all right out of the gate. You need something to keep working towards.

    Advice to Management

    Listen to your people, they care about you and want you to succeed. Zoom's success is our success, please listen to us.


  4. "Best job ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    - Great people
    - Awesome benefits and compensation
    - CEO is a fantastic leader and is willing to go out of his way to help out anyway he can

    Cons

    - None that I can think of.
    - There are changes, since we are growing so fast, but that is part of the excitement... Right?!

    Advice to Management

    Keep on keeping on


  5. "Always delivering Happiness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BDR in Denver, CO
    Current Employee - BDR in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    All I have to say is I'm #blessed

    Cons

    None that have come up so far


  6. Helpful (7)

    "Be careful; this culture is changing..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (More than a year)

    Pros

    Great product, in fact, best on the market. Zoom has amazing benefits and tons of perks in the office. There are some great, integral people here at Zoom to work with. I consider many people on my team friends. CEO genuinely cares and listens to his employees.

    Cons

    I'm afraid this culture has shifted in a negative way over the past year and a half. There are way too many salespeople - upper management is starting to notice, and doing drastic things to get people out. There aren't real territories carved out, unless you're in a higher segment. It seems that the lower segments are at the bottom of the totem pole in the organization. There is a lot of hostility among salespeople that include cheating, stealing accounts/reports, etc. Zoom is growing so fast that we have SO many tools, which comes with a growing company. The only path to promotion is hitting your number - if you don't hit, you can kiss your chances of promoting goodbye.

    Advice to Management

    Everything is not as people say it is here. Stop hiring reps and figure out what's wrong with the current system in place.


  7. Helpful (2)

    "Technical Support Engineer Title Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Overland Park, KS
    Current Employee - Technical Support Engineer in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    Great company to work for! Lots of friendly coworkers. Great leadership!

    Cons

    I have not come across a cons so far

  8. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications full-time (Less than a year)

    Pros

    Amazing culture and executive team that cares about all levels. The company is taking out established legacy systems and growing its reach.

    Cons

    None! Process, product, and people are great.

    Advice to Management

    Keep caring for us the way that you have been.


  9. Helpful (2)

    "Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tight knit community + extremely motivated individuals + everyone passionate about human connectivity

    Cons

    Still figuring out some of the teams (like Product)


  10. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zoom Video Communications (Less than a year)

    Pros

    Good people, Great Product, Great CEO.

    Cons

    Still experiencing Growing pains as we're constantly hiring.