Zoom Video Communications Reviews

Updated May 19, 2022

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4.3
88%
Recommend to a Friend
94%
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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
  • "no 401k match or retirement plan(in 19 reviews)
  • "Long hours and unpredictablity in the beginning when you get used to the culture(in 10 reviews)
  • "Time off isn't possible when your workload resembles 2+ people's worth(in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Zoom Video Communications and is not affected by filters.

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  1. 5.0
    Current Employee

    Great

    May 16, 2022 - Designer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly culture and hiring to help grow the company.

    Cons

    Stock is down, and people are leaving.

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  2. 5.0
    Current Employee, more than 1 year

    Best company I've ever worked for!

    May 11, 2022 - Phone Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing leadership Fantastic compensation, perks & benefits Flexibility The most human company I've ever worked for. People here are just down to earth amazing!

    Cons

    The pros outweigh the cons.

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  3. 5.0
    Current Employee, more than 1 year

    Security team needs ramp up

    May 9, 2022 - Information Security Analyst in San Jose, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great company culture! Worked hard as ever, but was rewarding

    Cons

    Security team is still ramping up

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  4. 5.0
    Current Employee, more than 3 years

    Excellent, but waivering

    Apr 30, 2022 - Technical Support Engineer in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing stock options Fantastic work-life balance Great benefits overall

    Cons

    External hiring taking precedence over internal hires External hires receiving much higher salary (Sometimes $12,000 + more than current hires) -- The excuse is equity, but with a bombing stock from nearly $600 down to roughly $100, you cannot eat stocks for dinner.

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    2 people found this review helpful
  5. 5.0
    Current Employee

    Ok

    May 6, 2022 - Project Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It’s just like any other job

    Cons

    Not really a lot. It’s a good job

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  6. 4.0
    Current Employee, more than 1 year

    Great Sales Culture, Unattainable Quotas

    May 19, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great sales and team culture. Incredible product.

    Cons

    Quota can be unattainable segment wide. Sometimes get lucky for reps with out of segment deals.

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  7. 3.0
    Current Employee

    All new products seem to be vaporware. Political wokeness weakening the company.

    May 6, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits & good video technology. The company provides good sales tools in order to be more effective in organization and prospecting.

    Cons

    Zoom is having a hard time finding their stride after the Zoom boom. The company has gotten involved in poor politics and if you're not of the same mind, then you will not fit in well here. The Five9 acquisition failure hit the company hard. Now Zoom is releasing products that are not fully (or at all) baked forcing sales reps to sell ineffective products in order to hit unachievable quotas in the upper segments. The Zoom story is dwindling, but expectations are rising for all employees as the company struggles to be a shadow of what it once was. Management does not listen to the needs of sales people, but does a good job of telling us that they care. There is also not a way to provide anonymous feedback about poor leadership, therefor Zoom remains high in employee happiness on the record only.

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    6 people found this review helpful
  8. 4.0
    Current Employee

    Great Communications Company

    May 17, 2022 - Senior Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work flexibility (hybrid), great benefits and innovative approach.

    Cons

    Growing pains as company grows and expands.

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  9. 4.0
    Current Employee, more than 1 year

    New age of Zoom

    May 17, 2022 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great technology, product, executive leadership (specifically Eric Yuan)

    Cons

    Sales leadership is all from RingCentral. Frequently give preferential treatment to former colleagues at RingCentral. Many departments across the organization are siloed and don't take accountability.

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  10. 3.0
    Former Employee

    Learned a lot, but not a place I’d recommend to a friend.

    May 13, 2022 - Business Development Representative (BDR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Managers genuinely care and want the best for their team members. Fairly easy to get KPI’s & quotas. Fair pay for BDR role. Solid benefits and wellness reimbursement.

    Cons

    Hard to be promoted internally, especially going outside of the sales org. More interested in hiring externally. Much lower pay for internal promotions than external new hires. Nepotism is alive and well, high level employees continuously coming and going, most of which have worked with other executives in the past. Butt missing culture… if you want to be promoted, you’ll have to wow the right people and go out of your way to “impress” and prove yourself (even if you have a good record of quota attainment and work ethic. Constant changes in leadership, territories, and alignments. Some folks have it much easier than others. Very difficult to become comfortable and grow in the role.

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    3 people found this review helpful
Viewing 1 - 10 of 925 Reviews

Zoom Video Communications Reviews FAQs

Zoom Video Communications has an overall rating of 4.3 out of 5, based on over 1,000 reviews left anonymously by employees. 88% of employees would recommend working at Zoom Video Communications to a friend and 79% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Zoom Video Communications employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zoom Video Communications. This rating has decreased by -6% over the last 12 months.

88% of Zoom Video Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zoom Video Communications 4.1 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Zoom Video Communications to be career development, senior leadership, benefits and the cons to be management .

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