Zoom Video Communications Reviews
Updated May 19, 2022
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Found 925 of over 1,000 reviews
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Opens the Fishbowl by Glassdoor site in a new window
Top Review Highlights by Sentiment
Pros
- "Yes the product is great but its the people and the culture that makes all the difference." (in 146 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Zoom Video Communications and is not affected by filters.
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- Current Employee★★★★★
Pros
Friendly culture and hiring to help grow the company.
Cons
Stock is down, and people are leaving.
- Current Employee, more than 1 year★★★★★
Pros
Amazing leadership Fantastic compensation, perks & benefits Flexibility The most human company I've ever worked for. People here are just down to earth amazing!
Cons
The pros outweigh the cons.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
great company culture! Worked hard as ever, but was rewarding
Cons
Security team is still ramping up
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Amazing stock options Fantastic work-life balance Great benefits overall
Cons
External hiring taking precedence over internal hires External hires receiving much higher salary (Sometimes $12,000 + more than current hires) -- The excuse is equity, but with a bombing stock from nearly $600 down to roughly $100, you cannot eat stocks for dinner.
Continue reading - Current Employee★★★★★
Pros
It’s just like any other job
Cons
Not really a lot. It’s a good job
- Current Employee, more than 1 year★★★★★
Pros
Great sales and team culture. Incredible product.
Cons
Quota can be unattainable segment wide. Sometimes get lucky for reps with out of segment deals.
- Current Employee★★★★★
All new products seem to be vaporware. Political wokeness weakening the company.
RecommendCEO ApprovalBusiness OutlookPros
Great benefits & good video technology. The company provides good sales tools in order to be more effective in organization and prospecting.
Cons
Zoom is having a hard time finding their stride after the Zoom boom. The company has gotten involved in poor politics and if you're not of the same mind, then you will not fit in well here. The Five9 acquisition failure hit the company hard. Now Zoom is releasing products that are not fully (or at all) baked forcing sales reps to sell ineffective products in order to hit unachievable quotas in the upper segments. The Zoom story is dwindling, but expectations are rising for all employees as the company struggles to be a shadow of what it once was. Management does not listen to the needs of sales people, but does a good job of telling us that they care. There is also not a way to provide anonymous feedback about poor leadership, therefor Zoom remains high in employee happiness on the record only.
Continue reading - Current Employee★★★★★
Pros
Work flexibility (hybrid), great benefits and innovative approach.
Cons
Growing pains as company grows and expands.
- Current Employee, more than 1 year★★★★★
Pros
Great technology, product, executive leadership (specifically Eric Yuan)
Cons
Sales leadership is all from RingCentral. Frequently give preferential treatment to former colleagues at RingCentral. Many departments across the organization are siloed and don't take accountability.
Continue reading - Former Employee★★★★★
Pros
Managers genuinely care and want the best for their team members. Fairly easy to get KPI’s & quotas. Fair pay for BDR role. Solid benefits and wellness reimbursement.
Cons
Hard to be promoted internally, especially going outside of the sales org. More interested in hiring externally. Much lower pay for internal promotions than external new hires. Nepotism is alive and well, high level employees continuously coming and going, most of which have worked with other executives in the past. Butt missing culture… if you want to be promoted, you’ll have to wow the right people and go out of your way to “impress” and prove yourself (even if you have a good record of quota attainment and work ethic. Constant changes in leadership, territories, and alignments. Some folks have it much easier than others. Very difficult to become comfortable and grow in the role.
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Zoom Video Communications Reviews FAQs
Zoom Video Communications has an overall rating of 4.3 out of 5, based on over 1,000 reviews left anonymously by employees. 88% of employees would recommend working at Zoom Video Communications to a friend and 79% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
88% of Zoom Video Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zoom Video Communications 4.1 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Zoom Video Communications to be career development, senior leadership, benefits and the cons to be management .
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