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Zoom Video Communications Reviews
Updated Sep 28, 2023
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Found 1,415 of over 2K reviews
69% Recommend to a Friend
Found 1,387 of over 2K reviews
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Recommend to a Friend
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Eric S. Yuan
1,082 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Yes the product is great but its the people and the culture that makes all the difference." (in 181 reviews)
Cons
- "'Long hours and unpredictability in the beginning when you get used to the culture'" (in 12 reviews)
Ratings by Demographics
This rating reflects the overall rating of Zoom Video Communications and is not affected by filters.
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- 5.0Sep 28, 2023Customer Success ManagerCurrent Employee, more than 3 yearsNew York, NY
Pros
Nice people, easy to have work life balance.
Cons
You are one of 10k people, so org impact is minimal.
- 2.0Sep 5, 2023Anonymous EmployeeCurrent Employee, more than 1 yearSan Francisco, CA
Pros
The product is still great and continues to get better. Especially as an internal tool for employees.
Cons
The company culture is terrible. People generally don’t seem to like giving or receiving it in a mature manner. Everyone is very adverse to any feedback (especially if critical). People also generally don’t understand their roles or the roles of others, which makes for really tense cross-functional partnerships. There is a lot of ego clashing. DEI is non-existent especially if you’re a person of color. A lot of micro and macro aggressions. They completely got rid of the head of DEI role and downsized that team, I’m not even sure if they have any influence at the company. Return to office policy roll out was a mess and absolutely impacted employee morale. The messaging of it also fell flat and felt disconnected from what the products do for people and what the company should stand for. Trust is at a low, but I haven’t exactly felt that since joining. Infrastructure is lacking internally, the systems and operations change often regardless of what you’re working on which makes the internal organization really haphazard. For a company that emphasizes care, they’ve been truly careless.
12
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Zoom Video Communications Reviews FAQs
Zoom Video Communications has an overall rating of 3.9 out of 5, based on over 1,519 reviews left anonymously by employees. 69% of employees would recommend working at Zoom Video Communications to a friend and 50% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.
69% of Zoom Video Communications employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zoom Video Communications 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Zoom Video Communications to be career development, senior leadership, benefits and the cons to be management .
