Zotec Partners Product Support Analyst Reviews | Glassdoor

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Zotec Partners Product Support Analyst Reviews

Updated 3 Mar 2017

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Zotec Partners CEO T. Scott Law (no image)
T. Scott Law
1 Ratings
  1. Helpful (2)

    "Expect to be over-worked and under appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Support Analyst in Carmel, IN

    I worked at Zotec Partners full-time for more than a year

    Pros

    The culture and work environment are very relaxed. Good people to work with in most departments. Decent benefits.

    Cons

    Expectations in Support were that you were available 24/7 for 365 even if on "vacation". Long hours each week as their clients were very, very demanding. Overall, having to deal with their clientele was not worth the long term effort to stay with this company. Not to mention they were understaffed all around in IT.

    Zotec Partners2013-07-01
  2. Helpful (2)

    "Lack of Technical Leadership Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Support Analyst in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zotec Partners full-time for more than a year

    Pros

    Some great employees in Customer Service and QA depts, but there was a lack of leadership with technical knowledge or experience. Many people in middle and upper management have never worked in software before Zotec, so you will find that this company is not run like any other tech company you are used to (which are generally great places to work). If you interview here, ask them "what did you do before working... here". Learned a lot working here by being thrown into a lot of situations due to small size of team.

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    Cons

    Management has little experience in software development outside of Zotec Partners (business background at best, completely irrelevant background at worst and hired due to relationships with higher ups). Pay was also lower than industry standard.

    Advice to Management

    Let employees do their job, and stop micro managing. Have your employee's back to help with a (rightfully) angry customer. It is not support's fault if something is buggy, they are just there to fix it. If something becomes a "hot button" issue, the support analyst must deal with an upset customer and an upset manager until you figure it out. True leadership is helping your employee and setting expectations with the... customer and helping set level expectations.

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    Zotec Partners2017-03-03
Found 2 reviews