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Zumiez

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Zumiez

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Zumiez Reviews

Updated Jun 5, 2023

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Found 1,605 of over 2K reviews
3.6
63% Recommend to a Friend
Zumiez President, CEO, and Director Richard M. Brooks
77% Approve of CEO

Found 1,604 of over 2K reviews

3.6
63%
Recommend to a Friend
77%
Approve of CEO
Zumiez President, CEO, and Director Richard M. Brooks
Richard M. Brooks
657 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Low pay and it can get slow in dawsonville(in 221 reviews)
  • "can have poor management(in 71 reviews)
  • "running so our stats will look better '. that day the 4 managers each got between $2000(in 50 reviews)
  • "long hours standing customer satisfaction hours(in 45 reviews)
  • "Upper management did not care about the way that employees were treated.(in 35 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Zumiez and is not affected by filters.

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  1. 5.0
    Former Employee

    chill job

    Jun 1, 2023 - Cashier in Burlington, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    chill job and employee discount

    Cons

    christmas and black friday get very busy

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  2. 1.0
    Former Employee, more than 1 year

    NEVER felt protected at this company

    May 13, 2023 - Assistant Manager in Pueblo, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Occasional free stuff and a 35% discount

    Cons

    This place cares more about the LGBTQ community than it does of the heterosexual community. I was not only treated differently than others but could not speak on some of the same issues as then/with them. I am 10 years older than most of ny former crew here and was also treated unfairly for my age with many ageist comments thrown my way. One complaint to E line from a coworker who days prior refused to even do his job and they fired me. Gave me no reason at all. I was constantly asked why I ask for a day off and constantly called to come in on my days off. I once asked 3 weeks ahead of time for a weekend shift off to spend my daughter to only be told it was "BS and personal time" so I shouldn't have even requested it off. Keep in mind I applied for this time off 3 weeks ahead (they ask for two) and asked for it to be unpaid.

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  4. 2.0
    Current Employee, less than 1 year

    You Probably Shouldn’t Work Here

    May 10, 2023 - Assistant Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They’re diverse. Care about each store’s individuality or so they say. Met some of the best coworkers there. Very chill environment.

    Cons

    Assistant manager gets paid $6 less than store manager but does the same amount of work if not more. The store and district managers are a joke. They make promises and then never follow through on them. They never tell you the full truth about what comes with a promotion. Never got trained. Management does not care about employees safety and in general. Sales Associates get paid $9/hr, assistant managers get paid $11.50/hr and the store manager gets paid salary but makes roughly around $17/hr. Will hire outsiders before promoting current employees. Doesn’t respect employees schedules. No benefits. Management is typically passive aggressive towards everyone.

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  5. 4.0
    Former Employee

    It’s the people, not the work

    Jun 2, 2023 - Sales Associate in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I LOVED my coworkers! Plus the discount was nice on some things and the opportunity to attend really cool events

    Cons

    The customers can be really rude. The expectations of sales is kind of hard to reach. The theft is hard to avoid.

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  6. 1.0
    Former Employee

    Manger

    Jun 5, 2023 - Sales Associate in Pooler, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You will make great friends

    Cons

    the manger is sucks and belittles you

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  7. 4.0
    Current Employee

    Great atmosphere, horrible pay

    Apr 4, 2023 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Zumiez has a great atmosphere. It's very laid-back with essentially no dress code and extremely nice employees. The company treats its employees very well-- giving employee discounts, growth opportunities, and a yearly, all-expenses paid trip for the company's top earners.

    Cons

    While Zumiez treats its employees well, the pay rate of retail employees does not reflect that. As a sales associate with no prior experience, I was given a pay rate of $8/hr. After a change in management, our new manager was able to bump my pay up to $9/hr, but I was told there wasn't much room for improvement in my current position. Assistant managers aren't paid much better-- I'm told it's around $11/hr for them. We did receive commission on sales over $100, but my store was a smaller, quieter store and these sales were few and far between.

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  8. 3.0
    Former Employee, more than 3 years

    Go to any other retailer instead.

    May 11, 2023 - Sales Associate/Cashier in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I had some great experiences and met some amazing people during my time at Zumiez, although issues with management severely diminished the experience of my own and many others.

    Cons

    There’s very little support from corporate, they don’t care about their sales associates and often ignore emails sent to HR reporting incidents in the store in order to protect managers.

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  9. 4.0
    Current Employee

    Love the People

    Mar 29, 2023 - Sales Associate/Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Zumiez typically is a fun and laxed environment if you and your coworkers do what you're supposed to. You can pretty much wear what you want. 15% employee discount. Managers get higher but idk how much.

    Cons

    They still pay tenure sales associates minimum wage while you watch the clothes get more and more expensive because of inflation and the economy. I have worked for 2.5 years working $8.25 as one of the best sales associates and yet over the years, $19.99 t shirts are $27.99 and the 4 for $100 deal went to $125. Yet i'm still paid the same. It's kinda grimey. There is a 7 steps learning process on how to sell to people. If you are not good with people, they will drill this into you to make more sales. If you fit the zumiez vibe and match the customers energy, then you can naturally help customers with what they need and upsell. I've worked for pushier companies honestly.

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  10. 4.0
    Current Employee, more than 1 year

    Good job to have while in school

    May 30, 2023 - Sales Associate in Boca Raton, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They will work around your own schedule.

    Cons

    Hours in slow months can be sparse.

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  11. 3.0
    Former Employee, more than 1 year

    You feel cool working there. You're wallet doesn't

    Mar 30, 2023 - Keyholder in Rochester, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Generally cool vibes, fun culture, fun place to work - Customers a very fun when they aren't stealing - It is genuine sales experience - Store discount

    Cons

    - They want you to sell as if you were *paid* like a salesmen, but you're making retail money (min wage) - The commision is very negligable. You're really only selling in order to stay on the schedule - You really do have to watch out for theft, and be willing to confront people when you see it - Talking all day is socially tiring

    Continue reading
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Viewing 1 - 10 of 1,604 Reviews
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Zumiez Reviews FAQs

Zumiez has an overall rating of 3.6 out of 5, based on over 1,631 reviews left anonymously by employees. 63% of employees would recommend working at Zumiez to a friend and 48% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Zumiez employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Zumiez. This rating has decreased by -3% over the last 12 months.

63% of Zumiez employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zumiez 3.4 out of 5 for work life balance, 4.1 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Zumiez to be career development, culture, coworkers and the cons to be senior leadership, benefits, management.

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Zumiez photo of: 100k - Just another way Zumiez gives back to their people
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Glassdoor has 1,631 Zumiez reviews submitted anonymously by Zumiez employees. Read employee reviews and ratings on Glassdoor to decide if Zumiez is right for you.