Zumiez Reviews | Glassdoor

Zumiez Reviews

Updated February 28, 2017
80 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Zumiez President, CEO, and Director Richard M. Brooks
Richard M. Brooks
34 Ratings

80 Employee Reviews

Sort: Popular Rating Date

Pros
  • the managers were laid back and easy going (in 41 reviews)

  • Work environment is great and awsome work life balance (in 24 reviews)

Cons
  • Low pay as well as almost 0 hours unless it's holiday (in 37 reviews)

  • no place is perfect obviously and retail in general makes finding work/life balance rough but if you get retail then you'll be just fine (in 15 reviews)

More Pros and Cons

  1. "Looks like a good job from the outside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Zumiez full-time

    Pros

    Cool people (customers) and nice clothes

    Cons

    Sale stealing, poor management

    Advice to Management

    Fire yourself


  2. "My job is to be the top seller and provide customers the best experience."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The environment, the customers, and the benefits. It's awesome working in a skate shop and getting to wear what you want.

    Cons

    Management can be very rude sometimes and they act like they don't care about their employees. They word it differently but all they care about is money.

    Advice to Management

    Treat your workers better.


  3. Helpful (1)

    "Home Office employee. Not the worst job but not a very good company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lynnwood, WA
    Current Employee - Anonymous Employee in Lynnwood, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zumiez full-time (More than a year)

    Pros

    -Skate park out back is cool
    -Skating in the office is cool
    -The building surrounded by the woods is nice
    -Many Zumiez employees are intelligent.

    Cons

    -Ineffective and inefficient work processes all across the company. Very frustrating. Many at the top are very ideologically resistant to change and cover up their mistakes.
    -The cultural divide between business functions and the leadership's lack of willingness to address it.
    -Unhealthy turnover. The best employees consistently leave after 1-2 years and low performers and people whose only professional experience is at Zumiez stay literally for decades. This pattern is really bad and shows an embracing of the aversion to change and new ideas.
    -Most importantly, the company's performance is reflective of the fact that leaders don't seem to realize that the retail industry is changing faster than we can keep up with. Poor decision making at the top.
    -If I had a dollar for every time I heard a manager say, "If the stores are open, we are open"

    Advice to Management

    Pay attention to the changes in the industries. Listen to new ideas and implement them if they make sense. Don't keep doing things the same way as they've always been done. Evaluate and assess whether or not something is working or it isn't.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Home Office Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zumiez full-time

    Pros

    Casual dress code.
    Fun office environment - open floor plan, no cubicles, skate park in the rear of the building.
    Good discounts on products the company sells for home office employees.
    Fairly stable company, positioned to do well in their space.
    Good opportunities for store employees to to develop careers and work at the home office. Low barrier for entry level roles gives employees that are bought into the culture an easy patch for advancement. Good place to start a career.
    Possibility for stock and purchase of shares in the company.
    Robust 401k matching and bonus structure.
    Entrepreneurial culture, lots of room for employees to develop their roles as they happen.
    Good work/life balance.
    Good medical/dental/vision benefits.

    Cons

    As much as Zumiez like to tout itself as an edgy brand for edgy brands, it's pretty conservative. Key projects and initiatives are typically pushed back or ignored due to constant budget constraints. Decisions are more often made to save face for highers up than to improve the company.
    Leadership is very weak, insecure, and untrustworthy. Negative side effect of entrepreneurial culture is managers don't manage and leaders don't lead. Expectations are very rarely communicated effectively and decisions are often left to HiPPO's. The same managers and leaders that push for transparency are the same that will meet with employees personally and try to coerce them into giving them positive marks on annual reviews or else.
    Company culture is very political. Employees are often looking for ways to get over on one another. "Empowered" culture results in in-fighting between employees who overstep their roles, often leads to feeling of too many cooks in the kitchen. Employees who came up through the stores will get preference for promotions and advancement regardless of their qualifications.
    While the company culture is strong, it's nauseating. Off-site workshops and functions feel like summer camp and very rarely get anything substantive accomplished.
    Company is not kind to "outsiders." Non-homegrown employees frustrated with inefficiency and ineffective leadership will often be told they just don't "get" the company.
    As an apparel company, Zumiez attracts younger employees, which can make the home office feel like high school. Imagine all of the "cool" kids from high school working at the same company. Employees carry a snobbish air to each other, no one acknowledges each other in hallways, and obvious cliques form.
    Compensation is generally below market rate, especially for more technical positions.

    Advice to Management

    Wake up and lay off the kool-aid. Zumiez has gotten where it is due in large part to luck. Stop focusing on things that don't matter and worry more about making good decisions and driving sales.


  6. Helpful (1)

    "meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Men's Production Assistant in Everett, WA
    Former Employee - Men's Production Assistant in Everett, WA
    Doesn't Recommend

    I worked at Zumiez (Less than a year)

    Pros

    some nice people and free clothes. good starting point into the apparel industry.

    Cons

    management doesn't respect you if you don't look like a skater and/or love action sports.


  7. Helpful (1)

    "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    laid back, easy going team and sales. Their was never many projects or much to do other than shipment. got to play own music

    Cons

    not a real company. No organization or goals. presentation of stores was un professional and so were employees.

    Advice to Management

    be a manager


  8. "Distribution Center - Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corona, CA
    Former Employee - Anonymous Employee in Corona, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Zumiez full-time (More than 5 years)

    Pros

    Leadership allows everyone the opportunity to grow. Ability to own your work area. Big focus on understanding the "why".

    Cons

    Opportunity to be consistent across all departments. Not uncommon for department managers to either not enforce policy or have their own standards. Creates environment of unfairness that has lead to solid employees losing morale.


  9. Helpful (1)

    "Its not what its cracked up to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zumiez part-time

    Pros

    -Relaxed Environment: It has a really chill feel.

    Cons

    -Low Pay
    -Lack of Hours
    -When it's slow... It is really slow


  10. Helpful (1)

    "Not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Atmosphere. Fun people.

    Cons

    Terrible district and store management. Unwilling to work with you on making you a better employee. Heard stories of employees constantly being screwed over.


  11. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zumiez part-time

    Pros

    Probably the easiest job you'll find.

    Cons

    I was with the company for a year. Helped open a new store got employee of the period 6 times in the year I was there. Endedicated up getting fired because of getting injured via an accident and not being able to work for 7 weeks. So just watch out for sly moves from management. Also regional managers don't do their jobs well.

    Advice to Management

    Quit going for people that look the part of zumiez and get someone who can actually do the job.



Showing 80 of 461 reviews
Reset Filters