Zuora Reviews

Updated May 16, 2022

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Found 460 of over 514 reviews

3.9
74%
Recommend to a Friend
95%
Approve of CEO
Zuora Founder & CEO Tien Tzuo
Tien Tzuo
360 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Zuora and is not affected by filters.

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  1. 5.0
    Current Employee

    SDR

    May 9, 2022 - Sales Development Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Extremely welcoming atmosphere, great work to life balance, fantastic benefits

    Cons

    No 401k match when you start

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  2. 5.0
    Current Employee, more than 1 year

    Great People & Company

    May 5, 2022 - Business Development Representative in Redwood City, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of room for growth, great culture and company vision.

    Cons

    Better coaching for individuals struggling to meet their goals.

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  3. 2.0
    Current Employee, more than 1 year

    work life balance is getting worse

    Apr 11, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1 extra day off a month for mental health earns Zuora 2 stars vs 1 on work-life-balance.

    Cons

    Literally everyone is remote and no one has any respect for others working hours. You have to constantly stick up for yourself and your personal life/time. Things are getting worse (people working weekends, late evenings, odd hours, waiting for others to do their job before you do it for them). Leadership has set an "always on", "over communicate", "the house is on fire" culture. Example, you get a slack from a VP at 7am local time to see if you can join a call in 5 minutes to catch up.

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    3 people found this review helpful
  4. 4.0
    Current Employee

    great place to work

    Apr 14, 2022 - Enterprise Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    salary - work life balance

    Cons

    complex sales cycle that can take along time

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  5. 5.0
    Former Employee, less than 1 year

    Great culture

    Apr 7, 2022 - Sales Representative in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, excellent talent to work with

    Cons

    Market timing leads to AE's turning over in a year

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  6. 5.0
    Current Employee

    Great company with a bright future

    Mar 22, 2022 - Vice President 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Talented employees, lots of energy. Visionary founder and CEO.

    Cons

    not any that I can think of

    Continue reading
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  7. 3.0
    Former Employee

    Mixed bag

    Apr 20, 2022 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Okay work-life balance - Smart and reasonable colleagues - Okay compensation

    Cons

    - Marketing-driven, not engineering-driven - Product is made in China (not ideal if you're not based there) - Biannual engineering restructuring

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  8. 5.0
    Current Employee

    Hard work / high potential

    Feb 22, 2022 - VP New Business Development 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, products & market fit Clear path to growth and real energy- punch above our weight ethos Startup level energy & upside in a stable, public company w good benefits

    Cons

    Some immature processes & systems being fixed

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    Zuora Response

    ZEO Success Team

    Thanks for sharing your feedback, we're glad to hear it! We also hear you and continuing to focus on building our processes and systems for scale is a top priority for Zuora.

  9. 4.0
    Current Employee

    Expect to work hard and hardwork not appreciated

    Jan 12, 2022 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    very complicated system, has plenty of room to learn and grow company still have potential, although not as strong as other new IPO stars

    Cons

    company is struggling to growth, you'll be expected to work hard the company still has troubles finding a clear path to success

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  10. 1.0
    Former Employee, less than 1 year

    Not great

    Mar 7, 2022 - Anonymous in Sunnyvale, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, nice facilities, company swag

    Cons

    Unfortunately, I have to agree with many of the 1-2 star reviews. While it depends on the department, in general, work life balance is poor here. The turnover rate is incredibly high (even considering the times we are in). Many co-workers have left within a year of starting. The family, supportive feel that once was (mainly pre-IPO) doesn’t exist. Leadership and tone from the top doesn’t always set the best example and that trickles down. Attitude and how you treat people makes a huge difference in retaining your staff. Hopefully, there will be a change in culture as there are still good people there.

    1 person found this review helpful
Viewing 1 - 10 of 460 Reviews

Zuora Reviews FAQs

Zuora has an overall rating of 3.9 out of 5, based on over 514 reviews left anonymously by employees. 74% of employees would recommend working at Zuora to a friend and 74% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Zuora employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Zuora. This rating has been stable over the past 12 months.

74% of Zuora employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zuora 3.6 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Zuora to be benefits, senior leadership, career development and the cons to be work life balance, management.

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