Zuora Employee Reviews about "culture"
73% would recommend to a friend
(201 total reviews)
Tien Tzuo
85% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Cross functional teams throughout the organization form by themselves to come together to solve short" (in 26 reviews)
- "No 401k matching (yet); growing pains that are to be expected from an expanding company of this size." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of Zuora and is not affected by filters.
Found 201 of over 663 reviews
Updated Nov 24, 2023
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Reviews about "culture"
Return to all Reviews- 4.0Apr 23, 2015Anonymous EmployeeCurrent Employee
Pros
- Lots of opportunity in this growing firm - Leadership is investing a lot in the way of getting top talent and training folks in their system - Fun but professional work culture
Cons
- Some communication gaps still need to be closed as Zuora continues to scale - Unclear whether promotion is based primarily on merits or tenure - LIke any other growing company, there is lack of the structure that exists at large firms. This is a double edge sword, but leadership seems to be taking the steps to try to strengthen the structural aspects of the inner business
4 - 2.0Feb 17, 2021Office AssistantFormer Employee, more than 3 yearsLondon, England
Pros
Free snacks and drinks, a smart central London office and some decent perks such as health and dental insurance
Cons
The culture sold when you are interviewed doesn’t match the reality of the office environment. You’re either “in” with a clique of long standing employees and if you’re not, don’t expect to progress very far career wise. The culture is more of a secondary school/mean girls atmosphere which is well known and discussed between other staff which probably adds to the already very high staff turnover issue. Promotions appear to either be based upon new roles being created for certain staff, or the same individuals being given opportunities again and again. This is probably why the culture and atmosphere doesn’t meet what new staff expect.
5
Zuora Response3yHello, Thank you for taking time to leave your thoughts about your time here at Zuora. I appreciate your positive sentiments about our comprehensive range of benefits and the amazing office we have in London, indeed now that the PM has provided a roadmap for easing the lockdown we are very much looking forward to throwing the doors open once more and meeting up with each other once more - carefully of course, and in line with our likely "hybrid" approach to future working where there is flexibility around where and when people choose to work. I am sorry that you felt that our culture, something we normally pride ourselves on here at Zuora, did not love up to your expectations. I just thought I would address the points you raise. We have doubled our headcount in 5 years and this does mean care in how we bring new hires into the business. As a result of Covid, we have been a remote organisation for the best part of a year, and we have put a lot of thought into how to keep people feeling connected, engaged and healthy during these difficult times. We consistently get above-benchmark satisfaction ratings from our quarterly pulses and the challenge here is how to maintain this through Covid. Happily, our attrition has been falling steadily and is now 2pts below industry average. And we pride ourselves on progression and mobility - our promotion rate over the last year was 29%, and we have built out a comprehensive range of development opportunities to help give life to our people promise, which is all about steps we can all take to realize our full potential. I think our issue here lies in not doing a good enough job in communicating all that we do, something I am therefore seeking to improve. All the best.
- 5.0Nov 10, 2018Anonymous EmployeeCurrent Employee, more than 1 yearSan Mateo, CA
Pros
Amazing employee (ZEO) focused company with a powerful inclusive culture that supports success for everyone. A great CEO and leadership team. An exciting growing business
Cons
A little crazy and unstructured at times. Leaders who are scaling into big roles because of the rapid growth but few big issues
6Zuora Response6yThanks for the feedback, we're glad to hear it! Growth is exciting and brings a lot of opportunity but we hear you and we'll continue to focus on our leadership and all ZEO development so we can keep building our company for the future.
- 5.0Apr 30, 2023DirectorCurrent Employee, more than 1 yearDallas-Fort Worth
Pros
The people are great. The culture is extremely collaborative and supportive.
Cons
The organization is still experiencing growing pains and it can be hard to find resources from time to time. Internal processes and systems need to be overhauled and simplified. It can be very difficult to get simple tasks done. Other than that, this is a great company to work for and I’m proud to be here.
Zuora Response8moThanks so much for your feedback and for joining us on our mission!
- 5.0Sep 16, 2020Sales LeaderCurrent Employee, less than 1 yearSan Francisco, CA
Pros
Modern day enterprise SaaS sales process and approach. Love the space and market and the leadership team. The culture is amazing and they really look after their people; especially during these pandemic times. New focus creating great momentum.
Cons
None really - been really impressed in my first year.
1Zuora Response4yThanks for taking the time to provide your feedback, we're glad to hear it. Let's keep up the momentum!
- 5.0Oct 11, 2017Intern - HourlyFormer EmployeeSan Mateo, CA
Pros
Incredible company to work for. Worked for the finance team for 2 months- everyone was supportive and willing to help. The work was very meaningful and my supervisor provided me with direction and assistance, as well as challenged me to learn myself. Company culture is honestly so unique and wonderful. People work hard but also take time to make Zuora a fun place to work. The internship program was one of my favorite parts. Zuora organized panels for interns to employees about recruitment/ graduate school/ how to get a job offer. Everyone there is so enthusiastic about giving advice and helping interns through their journey, regardless of whether or not they end up at Zuora. Snacks are also bomb.
Cons
I feel like working for the San Mateo office (HQ) gave me the best experience. In terms of other locations, I feel like it is harder to get involved in company events and intern events.
2 - 1.0Apr 20, 2016Field SalesCurrent Employee, more than 1 year
Pros
Aligned to a market shift (in theory) Better product than most competitors in a relatively differentiated segment Trendy colors and sayings like "happy business" make you feel excited about the possibilities
Cons
Poor alignment between vision for RBM and actual product capabilities. The company is continually fooling itself into thinking it has created an entire segment - this is NOT the next salesforce Lack of strategic or emotional intelligence across leadership team, which is short-sighted and reactive in terms of deal strategy and overall business planning Deployed the same broken GTM model this year as last with fancy new names..same leaders who have failed to fix orgs like sales dev for 2 years are allowed to run the same playbook they already tried in the past Toxic culture in sales org due to majority of people being misled when recruited and missing quota - scapegoating, poaching, and general negativity Lack of genuine company culture - forced attempts to 'have fun together' are pathetically depressing Poor career path definition, and comp structure weighted to rewarding leadership regardless of their performance. Tenure and exec relationships insulate incapable leaders who continue to rise despite failure Continually extending (and seemingly infinite) path to IPO Weak partnership strategy, esp related to GSI's and salesforce (despite executive team's pedigree)
61 - 5.0Jan 29, 2013Account ExecutiveCurrent Employee, more than 1 yearRedwood Shores, CA
Pros
World class sales organization that collaborates well with marketing, finance, product and engineering. The company is fully behind you to make you successful. Sales management has an 'all in' approach to getting deals done. The culture is very close knit with a 'work hard' 'play hard' mentality. The comp plans are aggressive and lucrative as any SaaS company in the Bay Area.
Cons
Commute to Redwood Shores is not the greatest - need to open an office San Francisco.
2 - 5.0Oct 20, 2020Director of ProgramsCurrent EmployeeRedwood City, CA
Pros
Zuora has a supportive and diverse culture
Cons
Zuora is still growing into a mature public company
Zuora Response4yWe're so glad to hear it. Thanks for taking the time to provide your feedback!
- 5.0May 25, 2023Solutions ArchitectCurrent Employee
Pros
*Parental leave for 6 months full pay *Car allowance *Pension *Bonus percentage based on yearly salary varies between the rank from 17-23% *Shares *great salary *wellness days and new year shut down Working with lots of talented people and good culture. It’s a great place to work. Innovative product.
Cons
Complex product. Delivery team is very lean makes it very stressful. Project work is hard to balance with work/life when we have too many assignments. The role does not just do solutions we work with development, project management, pre sales and more.
Zuora Response7moThanks for sharing your feedback with us and for your contributions to Zuora, especially navigating the complex work that we do and the collaboration it takes to get it done. In line with our company strategy, we will continue to focus on prioritization. Thanks again!
