Zuora Employee Reviews about "people"
73% would recommend to a friend
(145 total reviews)
Tien Tzuo
85% approve of CEO
Found 145 of over 664 reviews
Updated Dec 6, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Cross functional teams throughout the organization form by themselves to come together to solve short" (in 22 reviews)
- "No 401k matching (yet); growing pains that are to be expected from an expanding company of this size." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of Zuora and is not affected by filters.
Reviews about "people"
Return to all Reviews- 2.0Mar 8, 2020Senior Software EngineerCurrent Employee, more than 3 yearsChennai
Pros
1)6 months of Paternity leave, Best insurance coverage for Self and Family, RSUs. 2) Work From Home Option 3) Lots of freedom to implement your thoughts and ideas 4) A true ZEO culture. Every employee is a COE of their career 5) Great opportunity to learn Subscription business 6) Career Cash is an wonderful personal development idea for every employee to utitlize the amount and learn great things of their interest in parallel to work 7)We can learn product wise and for fresher it is good startup if you want carrer growth. zuora Product is good and zuora onsite is good
Cons
1)Micro management in Zuora India team and HR. 2)Managers (especially Support India team) behaviour is senseless with employees since experienced resources are NOT been utilized properly and they dont know about managing employees. 3)Director/Manager doesnt know about product and management skills.Just coming and going.. 4)No perosnal developemnt growth,carrer growth and team growth. 5)Stil managemnt could not identified who is working good/hard and who is not working.Not working people getting all facilities in office Working people are getting tension,fraustartion and problems in office. 6)There is NO WIN - WIN type of work culture in Zuora India. 7)Worst working culture as management supports to employees who speaks about sensitive/personal matters about other employees 8)Recently Zuora India fired resources without giving any notice period 9)NO scope of internal JOB rotation. 10)No work life balance. 11)Managers are involving employee perosnal matters. 12). Clearly no job security. 13) Fake promises around the appraisal/hikes. 14). Chennai's attrition rate is highly seen lately due to poor line managers' incapability of utilising employees' skills. 15)Director/manager give importance to few people only and they are only getting all facilities.
8
Zuora Response4yThank you for your thorough feedback. We have a newly appointed HR leader in Chennai whose priority will be to improve our employee experience. We look forward to the positive impact this will have on you and the rest of our ZEOs in India.
- 5.0Sep 16, 2020Sales LeaderCurrent Employee, less than 1 yearSan Francisco, CA
Pros
Modern day enterprise SaaS sales process and approach. Love the space and market and the leadership team. The culture is amazing and they really look after their people; especially during these pandemic times. New focus creating great momentum.
Cons
None really - been really impressed in my first year.
1Zuora Response4yThanks for taking the time to provide your feedback, we're glad to hear it. Let's keep up the momentum!
- 4.0Jul 18, 2023Software EngineerCurrent Employee, more than 1 yearChennai
Pros
people are very helpful and cooperative
Cons
communication is a challange. specially with the other teams outside india
- 4.0Jul 12, 2023Anonymous EmployeeFormer EmployeeSan Francisco, CA
Pros
- Zuora is a great company with people who care about what they do and who are experts at it. - This company truly understands subscriptions. - Great brand and awareness, especially in the tech sector. - Strong customer culture. Everyone is learning from their amazing customers.
Cons
- Their TAM limited as there only are so many subscription companies to go after. - Very competitive space. - The stock has been depressed for years.
- 5.0Oct 11, 2017Intern - HourlyFormer EmployeeSan Mateo, CA
Pros
Incredible company to work for. Worked for the finance team for 2 months- everyone was supportive and willing to help. The work was very meaningful and my supervisor provided me with direction and assistance, as well as challenged me to learn myself. Company culture is honestly so unique and wonderful. People work hard but also take time to make Zuora a fun place to work. The internship program was one of my favorite parts. Zuora organized panels for interns to employees about recruitment/ graduate school/ how to get a job offer. Everyone there is so enthusiastic about giving advice and helping interns through their journey, regardless of whether or not they end up at Zuora. Snacks are also bomb.
Cons
I feel like working for the San Mateo office (HQ) gave me the best experience. In terms of other locations, I feel like it is harder to get involved in company events and intern events.
2 - 1.0Apr 20, 2016Field SalesCurrent Employee, more than 1 year
Pros
Aligned to a market shift (in theory) Better product than most competitors in a relatively differentiated segment Trendy colors and sayings like "happy business" make you feel excited about the possibilities
Cons
Poor alignment between vision for RBM and actual product capabilities. The company is continually fooling itself into thinking it has created an entire segment - this is NOT the next salesforce Lack of strategic or emotional intelligence across leadership team, which is short-sighted and reactive in terms of deal strategy and overall business planning Deployed the same broken GTM model this year as last with fancy new names..same leaders who have failed to fix orgs like sales dev for 2 years are allowed to run the same playbook they already tried in the past Toxic culture in sales org due to majority of people being misled when recruited and missing quota - scapegoating, poaching, and general negativity Lack of genuine company culture - forced attempts to 'have fun together' are pathetically depressing Poor career path definition, and comp structure weighted to rewarding leadership regardless of their performance. Tenure and exec relationships insulate incapable leaders who continue to rise despite failure Continually extending (and seemingly infinite) path to IPO Weak partnership strategy, esp related to GSI's and salesforce (despite executive team's pedigree)
61 - 2.0Jan 23, 2023Strategic Account ExecutiveCurrent Employee, more than 5 yearsBoston, MA
Pros
Mostly nice people Product is great for the 1% of the market that need it
Cons
We are not run like a public company with a duty to its shareholders. CEO controls the voting rights and the company is run like a small business. A few of his favorites are promoted every year (regardless of their qualifications to do the job), most of the talented folks that aren't politicians are overlooked. No successful product development since the Leeyo acquisition/RevPro - and that took years to get right. Product team is focused on releasing a few (mostly free of charge) features that do nothing for our numbers. CEO and leadership have run out of ideas, we need to be acquired and he should retire.
8Zuora Response10moWe appreciate you taking the time to share your experience with us and we’re grateful for your five years of dedication to our mission. We are always looking to ensure that our ZEO experience is amazing and that everyone is allowed to transparently bring forth any issues and concerns. If you're open to discussing this further, we encourage you to share your feedback directly with your leadership team or connect with your ZEO Success Partners, who can help provide additional support. Thank you again for your feedback and your contributions.
- 5.0Mar 26, 2014Anonymous EmployeeCurrent Employee, less than 1 yearFoster City, CA
Pros
Zuora is full of smart, motivated, and energetic people who are always willing to help each other out. Company is trying to double the headcount in the next year, so there is definitely room to grow into new roles and take on additional responsibilities. CEO and other executives are incredibly bright and visionary people - it's great to learn from individuals like this. The products we sell are industry agnostic, so we have the opportunity to work with clients from a wide variety of industries and learn about their businesses. New hire on boarding was thorough and impressive - we met representatives from every department and had a chance to understand their roles relative to the overall company. Much better experience than other companies that I have worked for. Company definitely puts effort into making Zuora a fun place to work, such as offering free food, hosting department-wide and company-wide social events, and promoting a positive team atmosphere.
Cons
As expected with a young and small company, there are some growing pains that we are working through with respect to internal tools, processes, etc. No 401K match, which is a bummer, but hopefully that will change soon.
- 3.0Jul 24, 2020
People are mostly friendly and great to work with. Organization structure leaves a lot to be desired
Anonymous EmployeeFormer Employee, more than 1 yearSan Francisco, CAPros
COVID response was tremendous. No firing but compensation freeze only BLM feedback and initiatives was instantaneous. CEO was one of the first CEOs to recognize it and speak out about it. People are friendly and generally great to work with Leader in the subscription billing category so there will always be business Worklife balance is great, there is not much stress if you want to be average. Company does not require you to go to office. Office itself is nice especially the new Redwood City location.
Cons
Organization structure have a lot of duplicate roles. Some people are doing the things they are not supposed to do because there is no clear guideline. There is also no clear career path. Zuora has hard time retaining great talent. Leftovers are either not motivated enough to find another job or they do not have the skillset to do so. Product management although has improved because of new leadership but product roadmap is still unclear. Core part of the products is great but the add-ons are not mature Quite a bit of churn issue in their customer base. Over promise in the sales cycle which leads to unmet expectation
6 - 5.0May 25, 2023Solutions ArchitectCurrent Employee
Pros
*Parental leave for 6 months full pay *Car allowance *Pension *Bonus percentage based on yearly salary varies between the rank from 17-23% *Shares *great salary *wellness days and new year shut down Working with lots of talented people and good culture. It’s a great place to work. Innovative product.
Cons
Complex product. Delivery team is very lean makes it very stressful. Project work is hard to balance with work/life when we have too many assignments. The role does not just do solutions we work with development, project management, pre sales and more.
Zuora Response7moThanks for sharing your feedback with us and for your contributions to Zuora, especially navigating the complex work that we do and the collaboration it takes to get it done. In line with our company strategy, we will continue to focus on prioritization. Thanks again!
