Zurich North America Reviews | Glassdoor

Zurich North America Reviews

Updated February 11, 2019
769 reviews

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2.8
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Zurich North America CEO Kathleen Savio
Kathleen Savio
41 Ratings

Employee Reviews

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Pros
Cons
  • "Difficult to balance work life balance due to excessive work load" (in 26 reviews)

  • "Upper management decisions, in the suburbs" (in 35 reviews)

More Pros and Cons

  1. Featured Review

    "Summer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Summer Intern in Schaumburg, IL
    Former Employee - Summer Intern in Schaumburg, IL

    I worked at Zurich North America (Less than a year)

    Pros

    Do their best to keep you busy with quality work
    Friendly environment
    Intern only events
    Great Reputation

    Cons

    Work can get tedious sometimes

    Zurich North America Response

    Dec 27, 2018 – Talent Acquisition Manager

    A five-star review from one of our talented summer interns – thank you!!

    We are proud of our internship program, and were happy to read your list of pros. The goal of our program is to provide a... More


  2. Helpful (3)

    "Grass isn't always greener!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zurich North America full-time (More than 8 years)

    Pros

    Flexible working options, benefits and compensation with bonus options. My friends say they don't have pension, plus bonuses - and flexwork isn't available at all or just for certain roles and just one day per week.

    Cons

    People who spend too much time complaining instead of working. Career growth is a bit stagnant if you're not willing to relocate.

    Advice to Management

    Manage!

    Zurich North America Response

    Feb 12, 2019 – Talent Acquisition Manager

    A virtual round of applause for your five star review!!!

    Have you considered the “Refer a Friend” program? It is brand ambassadors like you that make Zurich a great place to work, AND that help... More

  3. "Vision Unclear and No Accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Director in New York, NY
    Former Employee - Compliance Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zurich North America full-time (Less than a year)

    Pros

    Great work/life balance, good compensation & benefits.

    Cons

    No clear vision, diffused managment structure with no clear accountability. Tattle tell culture.

    Advice to Management

    Create clear accountabiltiy and communicate to organization

    Zurich North America Response

    Feb 13, 2019 – Talent Acquisition Manager

    A company’s vision is a critical component to its success. This being said, Our CEO Kathleen Savio recently shared her vision for 2019 that Zurich employees are excited to embrace. Part of that... More


  4. "UA Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zurich North America full-time (More than a year)

    Pros

    Company culture, flexible locations and hours

    Cons

    Benefits aren't great, lower pay

    Zurich North America Response

    Feb 12, 2019 – Talent Acquisition Manager

    We receive a good number of reviews that reference flexible locations and hours, but don’t always see reference to company culture. So, we were thrilled to see you include company culture in your... More


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst
    Current Employee - Financial Analyst
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Zurich North America full-time (More than 10 years)

    Pros

    Work/Life balance, Flex Work environment

    Cons

    Benefits, Don't do well at letting people go who should be

    Zurich North America Response

    Jan 29, 2019 – Talent Acquisition Manager

    We cannot contain our enthusiasm when we receive a five star review, especially when it comes from one of our current employees. Congratulations on your ten plus years of service to Zurich. It is... More


  6. "Great for a while, then leave if you can"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Associate
    Current Employee - Underwriting Associate

    I have been working at Zurich North America full-time

    Pros

    New upper management pushes work/life balance

    Cons

    Seems to be no way of moving up from this role unless you do the office politics game. Corporate training is a joke. Seems like a dead end eventually. Very few actually move on to better roles, including Underwriting managers.

    Advice to Management

    Be more vigilant to nepotism and burning out your employees.
    Once you have someone who slacks off, it deflates morale and you will accomplish nothing.

    Zurich North America Response

    Feb 12, 2019 – Talent Acquisition Manager

    Work/life balance is a great benefit, so we are glad to see that your new management team supports it.

    We want Zurich to be a company where you have the opportunities and support to succeed and... More


  7. Helpful (3)

    "Heading in the wrong direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Zurich North America full-time (More than 5 years)

    Pros

    - solid pay and benefits
    - talented coworkers
    - good local management

    Cons

    - unending layoffs and outsourcing of jobs

    - relocation of jobs making it impractical for long time employees to continue working for Zurich, yet not laying them off.

    - way too high of a work load due to having been understaffed for years straight at this point. Our local office is having a difficult time hiring the experienced new employees we need since Zurich no longer has a good reputation locally

    - pension eliminated in 2018. They changed it over to an increased 401k contribution (with a 6 year vesting period). They claim that no less money is being put towards employee retirement, but if that’s the case, they should have only made the change for new employees.

    - poor senior management. They make short sighted and poor decisions. For example they are closing down local offices on a regular basis citing real estate expenses. Meanwhile, they spent $400 million building the (gorgeous) new headquarters in Schaumburg that opened last year and they are now patting themselves on the back for saving money by shutting down heat/electric to 20% of the building since no one is using it...

    Zurich North America Response

    Feb 5, 2019 – Talent Acquisition Manager

    Thank you for your five plus years of service with Zurich. We agree – Zurich has solid pay and benefits. Our coworkers are indeed talented, as is management.

    Zurich is an exciting company to... More

  8. Helpful (15)

    "Unnecessarily complex, heavy top-down management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zurich North America full-time (More than 8 years)

    Pros

    Decent salary, competitive benefit package

    Cons

    Managers extremely guarded due to tenuous job security. Frequent widespread layoffs as part of a perpetual striving to reduce expenses ultimately compromises the customer service Zurich claims to value

    Advice to Management

    Slashing the workforce and claiming doing so enhances customer service is nonsensical. Middle managers have minimal authority as much is "cascaded down" from above. To me, the company felt increasingly cold and impersonal and indifferent to me as an employee.

    Zurich North America Response

    Dec 27, 2018 – Talent Acquisition Manager

    Thank you so much for your eight plus years of service to Zurich!

    Zurich takes pride in offering our employees competitive total compensation packages, so we were pleased to see that you listed... More


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zurich North America full-time (More than 10 years)

    Pros

    Flexibility, great benefits package, transparent compensation

    Cons

    As with most companies, Zurich is constantly changing and evolving.

    Zurich North America Response

    Jan 14, 2019 – Talent Acquisition Manager

    What do we think of five star reviews? They are fantastic!!! Thank you for taking the time to write such a nice review. We couldn’t agree more with your list of Pros. We also want to acknowledge... More


  10. Helpful (1)

    "Ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zurich North America full-time

    Pros

    Pay was reasonable
    Bonus potential

    Cons

    Location and managers
    Every employee will not make a good manager. Review each one before you decide who to promote

    Advice to Management

    Listen to employees

    Zurich North America Response

    Jan 8, 2019 – Talent Acquisition Manager

    Although you are no longer in our employ, we thank you for taking the time to provide a review. We want to wish you all the best in your future career aspirations.

    We agree that bonus potential... More