Zurich North America Reviews | Glassdoor

Zurich North America Reviews

Updated May 23, 2017
556 reviews

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Full-time Part-time

3.0
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Mario Greco
76 Ratings

556 Employee Reviews

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Pros
  • Great work life balance, casual business dress code five days a week, flexible working from home option for most departments (in 43 reviews)

  • Great people, good benefits and overall working environment (in 53 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Enjoyable Experience from On-boarding to Implementation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Plantation, FL
    Current Employee - Case Manager in Plantation, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zurich North America full-time (Less than a year)

    Pros

    I stayed with my prior employer for quite a long time because I dreaded the process of attempting to find a new job. I only applied for a couple of positions before coming to work at Zurich, and I can say that this has been the easiest on-boarding experience I have ever had. I started with an initial phone interview where I was given an accurate description of the position, followed by an onsite interview, and then received an offer. Through this entire process Arianna, the person from the talent acquisition team that I was working with, stayed in touch with me through calls and text messages. I also felt comfortable joining the team after receiving calls from several members of the leadership team before my start date.

    I work for a new area of operations in the company and our leadership has developed a strong team that has been afforded the opportunity to have an impact on the program that was being developed. Almost everyone I work with feels personally invested in the work we do every day. This is largely due to the support we receive from our leadership and the fact that everyone here actually fits in with the company culture. Since we were developing a new program there were some long hours and a lot of flexibility required - everyone from the top down worked together and I always felt appreciated, whether it be through a thank you card or a gift card as a thank you from management.

    Cons

    While there is good work life balance, and there is a good bonus program, the health insurance benefits are high deductible health plans, not the greatest, but could be much worse.


  2. Helpful (1)

    "Many Good People, but a Siloed and Cliquey Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zurich North America full-time (More than 10 years)

    Pros

    - Some good people below the management level
    - Has the scale and ability to be a market leader once the management is changed
    - Compensation and benefits, along with work/life balance are reasonable.

    Cons

    - Management
    - So focused on expense reduction we have forgotten about the "effectiveness" element of any spending equation.
    - Culture of silos, secrecy and no teamwork. Its all about managing perception rather than any form of actual delivery or achievement.

    Advice to Management

    Replace the entire executive team. Most members have been in place for a while now and it seems that team is most interested in their own individual profile and rewards, leading to silos, secrecy and a lack of teamwork, that holds the company back.


  3. Helpful (1)

    "Job review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist I in Toronto, ON (Canada)
    Current Employee - Claims Specialist I in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I have been working at Zurich North America full-time (More than 3 years)

    Pros

    Colleagues are great. Get to work on international programs and specialized risks, which keep the job interesting. Flex work.

    Cons

    High workload with little recognition.

    Advice to Management

    Encourage employees and recognize their contribution. Less nitpicking and micro managing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "International Programs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Service Specialist in Chicago, IL
    Current Employee - International Service Specialist in Chicago, IL
    Recommends
    No opinion of CEO

    I have been working at Zurich North America full-time (More than 3 years)

    Pros

    Great work-life balance. Very accommodating with regard to family responsibilities. Flex work hours, they encourage you to work from home once a week. Great at training and providing industry expertise.

    Cons

    Reorganization resulted in forced demotions/ 'promotion' without an increase in pay, and lay offs. Pay can be on the low end.


  6. "Young professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Zurich North America full-time

    Pros

    Good pay, good benefits, opportunities for staff

    Cons

    Lots of uncertainty in organization.


  7. Helpful (2)

    "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Zurich North America full-time

    Pros

    there are some great people that try to do the right thing

    Cons

    constant downsizing and expense reductions, replacing employees with contractors, they do not trust you to make decisions as everything is micro managed

    Advice to Management

    walk the talk and treat all employees with respect


  8. Helpful (1)

    "Constant Layoff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good benefits, encourage independence, colleagues are respectful

    Cons

    everybody reports to US, all aspects of business controlled by US, jobs outsourced leading to layoffs, no security

    Advice to Management

    be honest and transparent of viability of branch's operations in Canada


  9. Helpful (4)

    "Formerly good company, went downhill fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zurich North America full-time (More than 5 years)

    Pros

    The benefits offered are very nice. Benefits include generous pto, good medical plan with three levels to choose from and they provide 401k and a pension. Good community involvement.

    Cons

    Best and most qualified workers are not rewarded. Promotions are political and there are many bad managers. Harassing environment is ignored even with repeated complaints by several employees about the same thing/person.

    Advice to Management

    Should care about your mid to lower level workers more


  10. Helpful (2)

    "Cost Cutting Every Few Years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zurich North America full-time (More than 5 years)

    Pros

    Benefits packages. Community involvement. Location in New York.

    Cons

    Constant cost cutting initiatives lead to mass layoffs every 3-5 years. Poor management.


  11. "Good carrier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zurich North America full-time (Less than a year)

    Pros

    Training, training, training, training, training

    Cons

    loss of focus, reengage underwriters

    Advice to Management

    get acts together


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