Zurich North America Reviews | Glassdoor

Zurich North America Reviews

Updated December 13, 2017
649 reviews

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3.0
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Mario Greco
108 Ratings

649 Employee Reviews

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More Pros and Cons

  1. Featured Review

    "Claims Administrative Senior Coordinator II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Administrator in Rocky Hill, CT
    Former Employee - Claims Administrator in Rocky Hill, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zurich North America full-time (More than 10 years)

    Pros

    Loyal, trust worthy company ,great people,customer oriented,offers many training classes, extra circular activities within company to further job experience and knowledge

    Cons

    Communication feedback slow to lower level employees,

    Zurich North America Response

    Nov 1, 2017 – Talent Acquisition Manager

    Thank you for the 5-star review! We loved reading phrases like loyal, trustworthy and great people as we feel they represent the culture and work environment that we strive to achieve every day... More


  2. "Director @ Schaumburg Headquarters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Schaumburg, IL
    Current Employee - Director in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zurich North America full-time (More than a year)

    Pros

    collaborative work environment, serious focus on remaining competitive, strong company history,

    Cons

    needed change can be slow, market competition is tough, expense pressures are real

    Advice to Management

    provide transparent communication of company strategies and challenges, focus on employee experience in order to keep top talent

  3. "Zurich North America"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Speciais in Atlanta, GA
    Current Employee - Claim Speciais in Atlanta, GA

    I have been working at Zurich North America full-time (Less than a year)

    Pros

    Large Company with Great Benefits

    Cons

    Inexperienced managers who do not train and lack managerial experience


  4. "Very average company in a slow paced industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance
    Current Employee - Finance
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Zurich North America full-time (More than 10 years)

    Pros

    Solid pay for decent work-life balance, focus on technical excellence means interaction with technical strong co-workers, predictable management (very little meaningful innovation), Swiss based HQ (awesome development center)

    Cons

    Slow moving industry, focus on expense cutting, below average motivated employees, little investment to employee development, limited opportunities for promotions, below average quality of managers as they have been selected based on technical knowledge and success, culture of information withholding, somewhat hierarchical

    Advice to Management

    Continue to sort out the bad apples and instill a performance culture, change from yearly performance reviews to continuous evaluation

    Zurich North America Response

    Dec 12, 2017

    It’s great to receive another review from one of our many tenured employees! Competitive salary, our focus on excellence and our awesome development center are just a few of the many things that... More


  5. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Underwriter in Schaumburg, IL
    Former Employee - Underwriter in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zurich North America full-time (More than 5 years)

    Pros

    My team was fantastic, good benefits and culture

    Cons

    Pay could have been better. Senior Leaders at Schaumburg, IL office were not in touch with average worker.

    Advice to Management

    It's through people Zurich wins, stop acting like its through your brilliant strategies that Zurich wins.

    Zurich North America Response

    Dec 12, 2017

    We are glad to read about the fantastic team that you worked with! We are committed to attracting, motivating and rewarding our employees, and agree that it’s through our people delivering on our... More


  6. "Take the good with the bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zurich North America full-time (More than 10 years)

    Pros

    Good benefits, salary. Great people.

    Cons

    Constant shuffling of management. Middle management does not understand what is really important. Metrics are internally focus. Never question anything or you will pay a high price.

    Advice to Management

    Get out of the way of your people.

    Zurich North America Response

    Dec 12, 2017

    It’s great to receive a review from one of our many tenured employees! The good benefits, competitive salary and great people are what keep people like you with us.

    We have experienced changes... More


  7. "Crop Insurance Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zurich North America full-time (More than 5 years)

    Pros

    Great benefits and the ability to contact any upper management is great. Your job is very transparent in that you know your goals for each year and receive mid year reviews as well. The people are wonderful. New hires are paid very well. Benefits start immediately when hired.

    Cons

    Compensation is not the greatest. If it doesn't fit within their salary model they will not budge. I had to turn down a promotion because they would not budge on the salary for the position and were only going to increase my pay by a very minute amount even though I am one of the most tenured employees in the region I am making just barely more than the newly hired employees with the same job title. There is also not much room for advancement if you do not want to move to the Midwest or another location.

    Advice to Management

    Pay people what they are "worth" not what you believe they should be paid based on some model you developed. You are losing a number of employees due to this issue. It would be beneficial to make tiered positions and pay ranges based on experience and performance.

    Zurich North America Response

    Dec 12, 2017

    Thank you for your review! We were pleased to hear that you find your job responsibilities and goals are clearly defined. We think our people are wonderful, too!

    Zurich is committed to providing... More

  8. Helpful (5)

    "Constantly reorganizing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial in New York, NY
    Former Employee - Actuarial in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Zurich North America full-time (More than a year)

    Pros

    talented people & good culture

    Cons

    horrible management. there were 4 reorgs in 2 years i was there. 30 people laid off on one phone call. so impersonal . and no severance package

    Advice to Management

    treat employees like humans.

    Zurich North America Response

    Nov 27, 2017 – Talent Acquisition Manager

    As companies continue to evaluate their organizations to become more efficient and effective, work may change as a result of technology, business conditions, and business partnerships; and may result... More


  9. "Mostly Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zurich North America full-time

    Pros

    Great work/life balance. Amazing Manager

    Cons

    Not enough career opportunities available to move up the ladder.

    Advice to Management

    Help your own staff to grow within before hiring out. Especially if the corporation is paying for the education for said position.

    Zurich North America Response

    Nov 27, 2017 – Talent Acquisition Manager

    Thank you for the 5-star review! Work/life balance is a great perk and having an amazing manager is the icing on the cake!

    Your manager is a great resource to partner with in exploring... More


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zurich North America full-time

    Pros

    Good policy and good environment

    Cons

    Simple and good company is great...!!!!

    Zurich North America Response

    Nov 27, 2017 – Talent Acquisition Manager

    Thank you for the 5-start review! We agree and think Zurich is a great company! If you would like to return to Zurich, don’t hesitate to check out our career opportunities... More


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