athenahealth Account Manager Reviews | Glassdoor

athenahealth Account Manager Reviews

Updated Nov 17, 2018

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3.3
51%
Recommend to a Friend
athenahealth Chairman and CEO Bob Segert
Bob Segert
0 Rating
  1. "Fantastic career growth and development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Belfast, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at athenahealth full-time for more than 5 years

    Pros

    Great career path is established for entry level roles, leadership sets clear expectations, and the culture is second to none.

    Cons

    Transparency, and lack of direction.

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    athenahealth2017-11-29
  2. "Great Mission Needing Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Belfast, ME
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at athenahealth full-time for more than 8 years

    Pros

    Strong Mission Industry Leader Good Work Environment

    Cons

    Frequent changes to "Strategic Plan" Often felt under appreciated

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    athenahealth2018-11-17
  3. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Belfast, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at athenahealth full-time for more than 8 years

    Pros

    athena culture encourages a collaborative environment. Athena provides an intensive training program

    Cons

    spend too much time in meetings and less time performing job duties

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    athenahealth2018-02-07
  4. "Working at athenahealth has been an interesting ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at athenahealth full-time for more than a year

    Pros

    For the most part, athena is a great company to work for - fast past, cutting edge environment. Benefits are getting better.

    Cons

    If you are good at your job, you get lots of additional work given to you, which makes the work/life balance difficult at times. Huge restructuring done recently, company still seems unsettled waiting to find out whats next.

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    athenahealth2017-11-27
  5. Helpful (1)

    "4 years as an account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Atlanta, GA
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time for more than 3 years

    Pros

    Awesome and smart people, relaxed and casual work environment, opportunities for development schedule and work from home flexibility depending on job function

    Cons

    High level management seems to make decisions based on the way the wind was blowing without thought from or input by those actually doing the job. Sometimes felt like changes were made just for the sake of shaking things up.

    athenahealth2017-11-07
  6. Helpful (1)

    "Account Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Belfast, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than 3 years

    Pros

    Employees genuinely care about the customer's experience. Very interesting workplace with frequent changes and many opportunities to learn, grow, and contribute.

    Cons

    Managers tend to have more power than their knowledge allows them to properly utilize.

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    athenahealth2017-11-01
  7. Helpful (25)

    "All they are concerned with now is the eventual sale of the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time for more than 5 years

    Pros

    - Good people to work with - Cool office - Stock Plan

    Cons

    What was once a fun, exciting tech company is now a typical corporate sellout. athena's only concern now is how to cut costs so that the numbers will look good on paper in order to attract buyers. The small group segment is a joke and the poor clients that are trapped into using athena are constantly suffering. athena is attempting to pivot to the hospital segment and selling an inferior, incomplete product to these small hospitals while totally disregarding the small practice segment. Sales is trained to sell "as a billing service" and by the time the clients have fully onboarded, fired their in-house billers, and begin to submit claims, it is too late. They are then told "we are not a billing service" and it is much too difficult for the practices to spend the time and energy to switch back to a better EMR. athena was once a great product but is now a "bait and switch" product. I feel terrible for any doctor or practice out there that is having to deal with all that is going on. My advice would be to run away, terminate your agreement, and move to an EMR that actually has your success as a priority. athena's only priority is to look profitable on paper. The entire Client Support Center will be moving overseas and the Account Management team who once were responsible for 40-60 clients are now attempting to manage 150-180 clients each. It is a disaster. Employees are overworked, underpaid, and all of the fun perks are now gone. They just released 500 employees and that is just the first wave. Again, I cannot be more clear, athena no longer has the customer's best interest in mind. It is all about shaving off $100 -130 million by Q3 of 2018 for a sale.

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    athenahealth2017-10-20

    athenahealth Response

    October 31, 2017Employee Engagement

    We understand that you are frustrated, however we have noted several factual inaccuracies in this review. We have flagged this as inappropriate.

    Continue reading
  8. Helpful (1)

    "Account Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time for more than 3 years

    Pros

    Lots of schedule flexibility, love the culture

    Cons

    constant change both internally and externally that is tiresome to communicate and manage

    athenahealth2017-02-14
  9. Helpful (2)

    "Fun environment but lack of direction is frustrating"

    StarStarStarStarStar
    Current Employee - Senior Account Manager in Watertown, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at athenahealth full-time for more than a year

    Pros

    Smart, eager, motivated, chill coworkers. Sweet space and perks to go with it.

    Cons

    Poor direction from leadership. Things are constantly changing which is to be expected but messaging doesn't keep up. It makes it difficult to know what you're supposed to be doing and how secure your role is at any given point in time.

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    athenahealth2017-01-30
  10. "go live"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Government Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at athenahealth

    Pros

    great company to work for in atlanta

    Cons

    salaries are low compared to other companies

    athenahealth2017-01-10
Found 12 reviews