athenahealth Reviews in Boston, MA | Glassdoor

athenahealth Boston Reviews

Updated March 26, 2017
176 reviews

Filter

Filter

Boston, MA Area

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
128 Ratings

176 Employee Reviews

Sort: Popular Rating Date

Pros
  • This organization has an awesome work-life balance (in 71 reviews)

  • work from home option is given for all (in 20 reviews)

Cons
  • Work life balance can be difficult to achieve without setting boundaries (but possible (in 55 reviews)

  • Health Insurance high deductible (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "Good Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Watertown, MA
    Current Employee - Senior Software Engineer in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    There are many good things about working at athena. The culture is welcoming and friendly. People who were considered socially awkward in high school or college will find plenty of like minded people. Athena does a really good job of making sure your manager has regular career pathing meetings with you. Most development employees, 90 percent, will receive a decent or better annual raise plus bonus. All managers of engineering positions have engineering experience. There are regular community events that are both fun and good for getting to know yours and other teams.

    Cons

    Athena has a habit of reorganizing frequently. Although I've only had a direct manger change once in the past two years, many of my coworkers have had their manager change many times in the same time period. One extreme example had 3 different managers in a 2 month span.

    The insurance is lack luster. It used to be better, according to older employees.

    Despite the CEO saying that Athena is a strict meritocracy, there are more politics involved in getting a promotion than they'd like to admit.

    A lot of the founding executives have left, and their replacements have made changes that have made a lot of the employees unhappy/uneasy.

    Advice to Management

    Stop reorganizing all of the time and work harder to keep your best talent. To the CTO, stop being so thin skinned.


  2. Helpful (35)

    "Goodness gracious, what happened to this place? Getting significantly worse every year for several years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Watertown, MA
    Current Employee - Senior Manager in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 8 years)

    Pros

    - Meaningful pockets of great, intelligent people
    - Some teams have a healthy culture (when they can insulate themselves from the madness)
    - If you are talented, do quality work, and can deal with absolute madness with a straight face most of the time, you will probably get promoted
    - Pretty decent PTO that you can actually use on some teams
    - Ever decreasing in frequency, yet still cool feeling that you are making some type of concrete, incremental improvements in healthcare to make things work better
    - For 1-5 minute bursts, the dogs in the office can have a calming, therapeutic effect, until you walk away and realize you are in a place where nothing makes sense anymore

    Cons

    - Senior leadership swirl and erratic decision-making push down chaos to those who have to try making sense of conflicting guidance or no guidance
    - Just when you are starting to figure things out and get a bit of momentum, some arbitrary, poorly communicated directive and/or another re-org makes you have to start all over again
    - New CTO doesn't have a clue. Compounding this, CEO seemingly doesn't have a clue that CTO doesn't have a clue. By all means, keep trying to copy and paste "well this worked at Salesforce seven years ago" solutions to a different industry in a different time and see how it goes. Hint: it's going poorly.
    - Odd, cult-like insistence that strict Agile will magically fix everything, at the expense of common sense in many cases
    - The people who are most frustrated now are increasingly the intelligent, high-performing contributors and leaders who are simply running out of patience with athena's nonsense

    Advice to Management

    2016 saw record high turnover. Many of the "exceeds" and "HiPo's" are losing faith. Many of those remaining wanted to see if 2016 was transitional pain to get us to an overall better place, yet things actually seem worse somehow in 2017. For instance, I am an exceeds writing this instead of doing extra work because I'm not sure if what I work on will matter when the guidance changes again tomorrow.

    To turn this into actual advice, stop making Schein trees that don't lead to concretely fixing problems. Stop shuffling around leaders right when operating models have a chance to start making progress. Stop spinning up overlapping teams and leaving them floating/competing. I still have a small shred of hope that working at athena can be what it once was, but I have stopped recommending it to talented friends in the meantime.


  3. Helpful (2)

    "The new direction of this company makes me sad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time (More than a year)

    Pros

    Pockets of good people that care about the work. Dogs. Large amount of PTO. Free food. Nice people. Well-designed buildings.

    Cons

    A vast majority of people care about climbing the ladder by any means possible. I witnessed rampant backstabbing, lying, and cruelty in the R&D team. Various leaders with no sense of how to lead and motivate large groups of people. Bad decisions hidden behind "strategic and business decisions."

    Advice to Management

    Listen to your employees. They know when something will fail.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Great place to work, but a lot of bureaucracy now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Management Associate in Watertown, MA
    Current Employee - Senior Product Management Associate in Watertown, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    athena is great for new graduates and people with 1-3 years of experience. Mentorship and teaching is great. Definitely 5 stars for mentorship and teaching from middle management. Pay is pretty great for Boston

    Cons

    athena does not do a good job promoting from within and always hires outside the company. After you get 1-3 years experience there, leave athena and come back later if you really like it. If you have 3-5 years of experience i would not apply here; you will get stuck in middle management forever. The top level leadership I would rate as 2 stars, they have no clear vision or direction and recently it has been filled with politics and bureaucracy. The original athena leadership was amazing but they all left.

    Advice to Management

    Gotta appreciate middle management.


  6. "Population Health"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Associate in Watertown, MA
    Current Employee - Project Associate in Watertown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than a year)

    Pros

    Flexible hours, great working environment.

    Cons

    Still living in a "startup" mentality on Pop Health.
    Upward mobility difficult

    Advice to Management

    Keep supporting your employees and recognize employee work and product.


  7. Helpful (2)

    "Just Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Developer in Watertown, MA
    Current Employee - Lead Developer in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    Nothing that I could think of , it has lost all its charm as a preffered employer

    Cons

    Constant reorgs, hire and fire is the strategy , few people close to the CTO get all the credits and cool things to wok on , if you know the CTO you could join the company or just run

    Advice to Management

    CEO should take stock on what is happening in the company otherwise it will be too late


  8. Helpful (9)

    "Excellent company, but it's not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at athenahealth full-time (More than 8 years)

    Pros

    - The people! The hiring process is lengthy, but ensures quality hires who are dedicated to their roles
    - The company is incredibly clear on its mission and vision and requires that every employee understand them and feel tied to them in their daily work
    - Offices are spectacular, relaxed dress code
    - Leadership actively attempts to engage with all employees. All employees are treated as "Insiders" as there is a culture of information sharing

    Cons

    - Cultural growing pains of a company that just hit $1 billion in revenue
    - Annual re-orgs, which can be very helpful when certain areas of the company are not working well, but at times they don't always fix what's broken and instead they place undue stress on the organization and the individual
    - Work life balance can be difficult to achieve without setting boundaries (but possible!)
    - Consistent lack of female leadership, every seeming step forward never sticks

    Advice to Management

    It's time to stop talking about diversity ad nauseam. Women and minorities need to fill more senior roles and they need to stop happening along traditional gender lines - for example, the only area consistently directed by a female is over HR/People/Culture.


  9. "Another Corporation but Decent Work/Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 5 years)

    Pros

    Work/Life Balance
    Flexible schedules in most cases
    Competitive Pay

    Cons

    Limited advancement opportunities
    Under qualified management
    Forced corporate culture
    Not the best benefits


  10. Helpful (4)

    "Right company. Wondering if I joined the wrong team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Engineer in Watertown, MA
    Current Employee - Data Engineer in Watertown, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than a year)

    Pros

    The company's reputation
    Coworkers are very smart
    Dogs

    Cons

    The promotion and incentive and feedback timelines were misrepresented at time of hire.
    I'm one of the ones left in the cold regarding the ambiguous career pathing.
    I do not feel that my time is valued.
    I no longer feel comfortable asking for comp days when working 80 hour weeks.
    Team culture going from "seat of pants" to "burnout."
    The job listings on Glassdoor today for athenahealth state that you'll get a 360 review. That does not actually happen, though I'm not sure anyone is complaining.

    Advice to Management

    If it takes a month to get feedback from your team about how you're doing, you have a problem.


  11. Helpful (4)

    "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Watertown, MA
    Former Employee - Product Manager in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time (Less than a year)

    Pros

    talented people
    cool training in maine
    great food trucks

    Cons

    terrible HR
    no clear vision of what they want from product
    transition to agile not going well
    lots of politics

    Advice to Management

    set expectations for the hiring process and the roles that they will be playing on the team. be transparent with people.



Showing 176 of 564 reviews
Reset Filters