athenahealth Reviews | Glassdoor

athenahealth Reviews

Updated February 23, 2017
520 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
344 Ratings

520 Employee Reviews

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Pros
Cons
  • Work life balance can be difficult to achieve without setting boundaries (but possible (in 52 reviews)

  • Health Insurance high deductible (in 14 reviews)

More Pros and Cons

  1. "Population Health"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Associate in Watertown, MA
    Current Employee - Project Associate in Watertown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than a year)

    Pros

    Flexible hours, great working environment.

    Cons

    Still living in a "startup" mentality on Pop Health.
    Upward mobility difficult

    Advice to Management

    Keep supporting your employees and recognize employee work and product.


  2. Helpful (21)

    "Goodness gracious, what happened to this place? Getting significantly worse every year for several years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Watertown, MA
    Current Employee - Senior Manager in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 8 years)

    Pros

    - Meaningful pockets of great, intelligent people
    - Some teams have a healthy culture (when they can insulate themselves from the madness)
    - If you are talented, do quality work, and can deal with absolute madness with a straight face most of the time, you will probably get promoted
    - Pretty decent PTO that you can actually use on some teams
    - Ever decreasing in frequency, yet still cool feeling that you are making some type of concrete, incremental improvements in healthcare to make things work better
    - For 1-5 minute bursts, the dogs in the office can have a calming, therapeutic effect, until you walk away and realize you are in a place where nothing makes sense anymore

    Cons

    - Senior leadership swirl and erratic decision-making push down chaos to those who have to try making sense of conflicting guidance or no guidance
    - Just when you are starting to figure things out and get a bit of momentum, some arbitrary, poorly communicated directive and/or another re-org makes you have to start all over again
    - New CTO doesn't have a clue. Compounding this, CEO seemingly doesn't have a clue that CTO doesn't have a clue. By all means, keep trying to copy and paste "well this worked at Salesforce seven years ago" solutions to a different industry in a different time and see how it goes. Hint: it's going poorly.
    - Odd, cult-like insistence that strict Agile will magically fix everything, at the expense of common sense in many cases
    - The people who are most frustrated now are increasingly the intelligent, high-performing contributors and leaders who are simply running out of patience with athena's nonsense

    Advice to Management

    2016 saw record high turnover. Many of the "exceeds" and "HiPo's" are losing faith. Many of those remaining wanted to see if 2016 was transitional pain to get us to an overall better place, yet things actually seem worse somehow in 2017. For instance, I am an exceeds writing this instead of doing extra work because I'm not sure if what I work on will matter when the guidance changes again tomorrow.

    To turn this into actual advice, stop making Schein trees that don't lead to concretely fixing problems. Stop shuffling around leaders right when operating models have a chance to start making progress. Stop spinning up overlapping teams and leaving them floating/competing. I still have a small shred of hope that working at athena can be what it once was, but I have stopped recommending it to talented friends in the meantime.


  3. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at athenahealth full-time

    Pros

    - Millennial-oriented environment
    - Great potential to move up in the company
    - Great team

    Cons

    - Leadership was not consistent; changed often as well as direction of the position
    -Pay was low

    Advice to Management

    Work on making a concrete direction for the company


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  5. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brokerage & Business Development Representative in Atlanta, GA
    Former Employee - Brokerage & Business Development Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at athenahealth full-time (More than a year)

    Pros

    Very well organized, fun & fast-past environment, goal-driven and lots of opportunity for advancement.

    Cons

    Lots of tedious tasks, cold-calling, performing work that I didn't feel contributed as much value as I could be contributing (opportunity cost).

    Advice to Management

    Make sure to spot the ones with good work ethic and common sense. Also, an ability to communicate and deliver a solid sales pitch.


  6. Helpful (1)

    "Great place to work, but a lot of bureaucracy now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Management Associate in Watertown, MA
    Current Employee - Senior Product Management Associate in Watertown, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    athena is great for new graduates and people with 1-3 years of experience. Mentorship and teaching is great. Definitely 5 stars for mentorship and teaching from middle management. Pay is pretty great for Boston

    Cons

    athena does not do a good job promoting from within and always hires outside the company. After you get 1-3 years experience there, leave athena and come back later if you really like it. If you have 3-5 years of experience i would not apply here; you will get stuck in middle management forever. The top level leadership I would rate as 2 stars, they have no clear vision or direction and recently it has been filled with politics and bureaucracy. The original athena leadership was amazing but they all left.

    Advice to Management

    Gotta appreciate middle management.


  7. "Heavy Workload. Great People. Awesome perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at athenahealth full-time

    Pros

    Amazing office perks, like dog-friendly office, beer fridges, amazing dining services etc. Lots of flexibility and really great people. Very competitive pay.

    Cons

    Tons of organizational changes happening all the time, making it hard to keep up with who's in what role or who has which responsibilities. Workloads can often be unmanagable and people tend to burn out.

    Advice to Management

    Stop changing strategic direction so often. Stick with one thing and give it a chance, just to see where it goes.


  8. "Account Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    Lots of schedule flexibility, love the culture

    Cons

    constant change both internally and externally that is tiresome to communicate and manage


  9. "Another Corporation but Decent Work/Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 5 years)

    Pros

    Work/Life Balance
    Flexible schedules in most cases
    Competitive Pay

    Cons

    Limited advancement opportunities
    Under qualified management
    Forced corporate culture
    Not the best benefits


  10. Helpful (7)

    "Excellent company, but it's not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at athenahealth full-time (More than 8 years)

    Pros

    - The people! The hiring process is lengthy, but ensures quality hires who are dedicated to their roles
    - The company is incredibly clear on its mission and vision and requires that every employee understand them and feel tied to them in their daily work
    - Offices are spectacular, relaxed dress code
    - Leadership actively attempts to engage with all employees. All employees are treated as "Insiders" as there is a culture of information sharing

    Cons

    - Cultural growing pains of a company that just hit $1 billion in revenue
    - Annual re-orgs, which can be very helpful when certain areas of the company are not working well, but at times they don't always fix what's broken and instead they place undue stress on the organization and the individual
    - Work life balance can be difficult to achieve without setting boundaries (but possible!)
    - Consistent lack of female leadership, every seeming step forward never sticks

    Advice to Management

    It's time to stop talking about diversity ad nauseam. Women and minorities need to fill more senior roles and they need to stop happening along traditional gender lines - for example, the only area consistently directed by a female is over HR/People/Culture.


  11. "Product Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great vision. JB is a great CEO.

    Cons

    Not alot of room for growth.



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