athenahealth Reviews | Glassdoor

athenahealth Reviews

Updated September 19, 2017
642 reviews

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3.3
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athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
437 Ratings

642 Employee Reviews

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Pros
  • Challenging project but culture promotes good work life balance (in 90 reviews)

  • Somewhat flexible work from home policy which is great (in 24 reviews)

Cons
  • Work life balance can be difficult to achieve without setting boundaries (but possible (in 61 reviews)

  • Health Insurance high deductible (in 17 reviews)

More Pros and Cons

  1. Featured Review

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    The people and the culture are amazing. It honestly doesn't get any better. People are always willing to help even upper management and senior leadership has a very open door policy

    Cons

    Although the company has a lot of reorg for the better it can be a little confusing at times but leadership is as transparent as possible

    athenahealth Response

    Sep 12, 2017

    Thank you for this feedback! We are thrilled to hear your thoughts about our people and culture--and we agree!


  2. "Great Company, well structured, great offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at athenahealth full-time (More than a year)

    Pros

    Organized environment with great opportunity for growth. Very fair compensation structure and benefits. Great work life balance.

    Cons

    The company can start subsidizing for food costs and add a gym.

  3. Helpful (2)

    "Was "amazing!", but declining towards "good""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Watertown, MA
    Current Employee - Manager in Watertown, MA
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    - Great mission and long-term vision for the company
    - Actual impact felt at a company level
    - Starting to narrow the focus of the company to core areas

    Cons

    - Shifting between teams causes 'reset' of progress towards promotion
    - Attempt to hire "best knowledge fit" for position causing company to neglect culture fit of candidate
    - Large slip in the 'Work Hard, Play Hard' mentality over the past 2 years
    - Its starting to feel more like 'just a job' to a lot of folks, as opposed to a career that you are excited to go to each day (too corporate as of late)

    Advice to Management

    - Don't be afraid to hire people that we can mold into great individuals
    - Mandating things like having a Corp Amex does more to culture than you think
    - Beware of 'experts' on running a >$1B company, and don't forget the roots


  4. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at athenahealth full-time

    Pros

    open minded and hard working culture

    Cons

    young, lacks strong leadership and business goals

    Advice to Management

    not transparent


  5. Helpful (1)

    "Great culture, great mission!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Belfast, ME
    Current Employee - Manager in Belfast, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    Amazing work environment, fun, very transparent, always driving to improve.

    Cons

    Not a lot. A few areas of company pay needs to increase. Benefits cost is high, would expect it to be better based on the company mission/focus.

    Advice to Management

    Get the culture back to what is was. Real!! Stop letting the elitist, over educated, over coddled, over sensitive, over paid talent change it.
    Need to have a more robust tuition reimbursement program. Just focusing on top ten MBA schools, isolates those at the lower ranks doing the grunt work. It reinforces the elitist attitude at HQ.

    athenahealth Response

    Sep 12, 2017

    We appreciate the feedback! We will take your feedback to heart and continue to focus on our culture and our mission.


  6. Helpful (5)

    "Good start but not a place to retired from"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at athenahealth full-time (Less than a year)

    Pros

    Good culture, company started off great with a sense of direction.

    Cons

    I was employed with the company for almost 4 years. The great thing about the company at the start of my employment was the culture, people were there and it felt like a family atmosphere.
    Over the course of time reorganizations became exhausting and there was no sense of direction. No one knew what lies ahead beyond a 6 month time frame which was not okay for those of us who value and loved what we did. Management styles changes. Diversity began to lack. You won't find many minority's in higher positions beyond senior account managers. New departments were developed way too fast with a horrible sense of direction. Everyone was focused on self and not the benefit of the team. Certain departments were not legally following company policies and only enforced rules when they seemed to be beneficial to the management team or if they were not being called out by their HRBP. if you are of a different stature or color in some departments don't even think about advancing. This place has done a huge turn around ( not in a good way). Most of the employees aren't familiar with healthcare. Pay is decent but definitely could be better if the higher-ups ( corporate) spent more time focusing on allowing people to perfect their craft and they invested time in developing people instead of beer pong, drinking games and spending ridiculously insane amounts of money on pointless things. Hiring of management staff who had no idea about the roles of their employees but were given titles that made them feel superior, everyone show be aware of their departments role and athena software.

    Advice to Management

    Please stop making things a popularity contest.
    When enforcing company policies abide those same rules that are given.
    So many situations have happened where great people were forced to leave due to the lack of guidance and misconduct. Pay employees more. Better benefits. Train all management staff extensively.


  7. Helpful (11)

    "Clinging to life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Watertown, MA
    Current Employee - Senior Manager in Watertown, MA
    Positive Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    Wonderful, smart, dedicated co-workers. Beautiful campus. Elliot investment will likely get some (much needed) adults in the room.

    Cons

    Parental culture.
    Annual review and 10x10 process is ineffective.
    Senior managers operating on the whims of the CEO (although this is likely to change).
    Mediocre health care benefits.
    Lack of diversity.

    Advice to Management

    Please stop forcing the culture. Culture will take care of itself when people are engaged, challenged, and appropriately compensated. The Schein Tree must go.

    athenahealth Response

    Sep 12, 2017

    First of all, thank you for the feedback! We agree with what you said about your coworkers, and agree that our people and teams are pretty awesome. In terms of your constructive feedback, we value... More

  8. "Account Liaison to large group clients to support complex issue management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Support Liaison in Belfast, ME
    Current Employee - Executive Support Liaison in Belfast, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 5 years)

    Pros

    Integrity, opportunities to advance, exceptional management and leadership within the company.

    Cons

    Keep focus on projects until completion and allow more time for results before trying something new.

    Advice to Management

    Communication and transparent


  9. "account associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time

    Pros

    schedule flexibility, manage your own book of business

    Cons

    compensation, lack of a access to resources


  10. Helpful (11)

    "Heading in the wrong direction"

    StarStarStarStarStar
    Former Employee - Manager in Watertown, MA
    Former Employee - Manager in Watertown, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at athenahealth full-time (More than 3 years)

    Pros

    Good cafeteria
    Nice office space where renovated
    Decent pay
    First mover as a major cloud presence in healthcare
    Good knowledgeable people can be found in the haystack

    Cons

    Industry knowledge is lacking across a large number of people brought in recently due to high growth to fix healthcare, who largely know nothing about it. This results in a lot of embarrassing moments of people being shoved into situations they are not prepared for.

    Ranking and promotion system is archaic at best and causes more political maneuvering/infighting than benefit. Force ranking your employees against their direct peers is not a good practice. Try ranking the outcome of teams against goals and competitors as a whole and you will produce better results. Couple this with the fact above that people are often competing on little knowledge or results turns it even more to something correlated to politics.

    Racial diversity is lacking as other posts point out. You don't need specific examples of this from people either, look at your numbers related to race as a percentage of your company and promotion/leadership, it speaks for itself. All of the attention was given to gender diversity instead.

    Lack of mature/experienced leadership in many areas leads to poor foresight and vision. You had many people come up through the company who are not fit to be leaders at various levels from top down in a 5b market cap business. This is exacerbated by the fact that the promotion path depends on people management, with the recent exception being R&D, so in order to promote people there are people managers with one report. Try valuing individual contributors as an important career path.

    CEO is amusing at meetings but seems to lack the discipline to understand how to properly run a business. It seems athena agrees with the recent creation of a president position to help in this area. Investor pressure has largely forced them to start paying attention to the valuation and financial future.

    What is with the MBA obsession, why not pay for advance tech or healthcare related degrees. Industry knowledge would get you a lot more for you money at this point.

    Advice to Management

    Compete with competitors, not internally
    Value people with actual knowledge in the industry
    If you value diversity, do it on all levels, not on a single dimension


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