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athenahealth Reviews

Updated December 13, 2018
417 reviews

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3.2
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athenahealth Executive Chairman and CEO Jeff Immelt
Jeff Immelt
4 Ratings

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  1. Helpful (3)

    "Sales Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at athenahealth full-time (More than 10 years)

    Pros

    Challenging, mission driven, great people

    Cons

    Constant changes are tough on employees. Less support from HR with new structure.

    Advice to Management

    Higher stronger senior leadership. (HR, development) Lacking strategy and short term direction.


  2. Helpful (1)

    "The good and the BAD."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Watertown, MA
    Current Employee - Senior Manager in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 5 years)

    Pros

    athenahealth is essentially a playground for adults. It allows you to do work while having fun. The people that I've met and collaborated with on projects have been nothing short of amazing in years past. The mission and vision of the company is noble which gives you the sense of purpose when you walk through the doors.

    Decent Pay but not up to industry standards.

    Beautiful campus where you can bring your dog into work and take strolls during breaks.

    Great community/extracurricular activities outside of work.

    Cons

    Since the "bloodbath" in 2017 right before Thanksgiving where ~500 people were cut things just have not been remotely the same. The feeling you had when you walked around was that everyone was happy and jovial but now it's almost a "who's gone next?" game.

    Extremely difficult to retain top talent as they are asked to work extremely way too much for way too long. Some departments I've seen work 12+ hr days because they simply cannot get the work done. I believe this is something upper management (Directors/Sr Managers) need to take seriously because employees will be burnt out sooner or later.

    This has been made aware but these Directors are simply too green and not the right fit. I've overheard one Director say absurd things such as "I hate top performers, they always expect so much and it's extremely *expletive* annoying. I'm perfectly fine with a person that just meets expectations." And when challenged he had the audacity to say "Good, let them *expletive* go, I don't care. I'll hire someone else."

    If that truly is the case then why would anyone want to strive to do more? Shortly after this was said more than half of the team disbanded months later and are now no longer with the company or moved on to a different department.

    Benefits aren't the best.

    Advice to Management

    Listen intently to those who work with you not for you. If you care to keep your job and retain the people you need to help run the ship.

  3. Helpful (3)

    "Senior Rules Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Watertown, MA
    Current Employee - Senior Associate in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than a year)

    Pros

    Incredibly smart, humble, funny people on my immediate team, primarily at the associate level.

    Cons

    Horrendous management, poor prioritization, lack of accountability and transparency.

    Advice to Management

    Promote people. Stop obsessing over metrics that are supposed to prove your employees are doing their work. Instead, focus on how to make that work easier, more efficient, and more engaging.


  4. "Fun at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Analyst in Atlanta, GA
    Former Employee - Client Service Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth (More than a year)

    Pros

    Beer Cart
    Ponce City Market
    Community involvement

    Cons

    Department got laid off


  5. Helpful (2)

    "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Client Service Analyst in Atlanta, GA
    Former Employee - Client Service Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at athenahealth full-time (More than a year)

    Pros

    The company keeps employee morale up by doing contest, a monthly beer cart, catered food and snacks. The managers are there to help you develop in your career and move up the ranks. Awesome place to work!! I miss this place!!

    Cons

    The only con I have is that I was not able to reach my full potential because the CSC was shut down.

    Advice to Management

    Keep doing what you are doing!!


  6. Helpful (13)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Watertown, MA
    Current Employee - Manager in Watertown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    Great benefits. They pay very well. They do a great job at doing things to change healthcare for the better. The company overall is a great company with a lot of positives. The positives are all around the actual work being done by athena, and their ability to keep their employees happy. Work/Life balance is great.

    Cons

    Athena is a very emotional company with overwhelmingly emotional employees. It seems like everyone has to walk on eggshells at athena to make sure they don't offend someone. It's a very cliquey environment. It seems like everyone wants to belong to a group vs. being an individual, and if you don't belong to a group, you are looked at like an outsider or they just don't even notice you. Promotions are nearly impossible unless you are friends with or kiss up to leadership. I don't think athena really understands how to lead professionals. Their historical approach to hiring has been to hire right out of college. Which is probably exactly the reason for the overly emotional scene, as well as the promotion limitations. I do, however think that they are learning that they will not survive with the non-professional hiring approach. If there is one piece of advice I could give to the employees of athena, it would be "Shut up and work!" :) It seems like when a group of athenistas go into a meeting, they walk in with the mindset of "How can I show these people that I'm valuable?" vs. "How can I learn from the people in this meeting so that we, together, can accomplish or assist in accomplishing our overall mission?".

    Advice to Management

    Stop catering to your employees' emotions. You're creating an entitled cry baby environment. You have a tough job since the average age is 32 and probably over half of the employees have never worked anywhere else, but that is a major problem at the company right now. The people that work at athena that do not fall into the group of emotional employees are currently looking to leave athena.


  7. "Great Mission Needing Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Belfast, ME
    Former Employee - Account Manager in Belfast, ME
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at athenahealth full-time (More than 8 years)

    Pros

    Strong Mission
    Industry Leader
    Good Work Environment

    Cons

    Frequent changes to "Strategic Plan"
    Often felt under appreciated

    Advice to Management

    Stay focused on long term plan.

  8. Helpful (15)

    "Abandon ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Member of Technical Staff in Austin, TX
    Former Employee - Lead Member of Technical Staff in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time (More than 5 years)

    Pros

    Only pro was work life balance which is probably why I stayed so long. Managers don't care if you work from home or took off early as long as you got your stuff done and was available online for meetings. To be honest, I rarely worked a full 40 hours a week.

    Cons

    Honestly, where to start? There's so many things wrong with this company. In no particular order:

    - Constant restructuring. Organizations get changed multiple times a year. You move your desk multiple times a year. Products get started and canceled all the time. There have been some people working here for over 5 years that have yet to see a project get released due to cancellations and restructurings.

    - Compensation may be competitive when first joining the company. As time goes on though and you get promoted 1 or 2 times, you will end up being severely underpaid. Ended up with a 33% salary boost after leaving. I was also paid 30k under other people of the same title that had been recently hired. This is definitely a stay 2 years to get a promotion and jump ship company.

    - Watertown has a very toxic culture. No one there seems to know how to use Google to find solutions to previously solved problems nor does anyone there seems to care about continuing education. I've encountered so many instances of people implementing a horrible library to do something when there is a well used NodeJS/Java/etc library to do the same thing. Responses always were 'didn't know about it!'. Literally a simple Google search would have gotten you the results. Watertown also has a huge problem of just reinventing the wheel in general. Instead of using industry standards or software, they insist on rolling their own. Not only that, but Architects, Managers, etc expect the right now versus doing it right. I've had an Architect argue with my team that he wouldn't support us in getting what we needed because we could have implemented the work in an iFrame. An iFrame? in 2018? Get real man.

    - Watertown also has a horrible communication problems. If you have to work remotely with them, good luck. I've had to CC managers on emails to developers in Watertown before due to them ignoring Slack messages.

    - The holy CTO that is Prakash Khot. As previously mentioned, he's a textbook example of a sociopath. He manages to say a lot of stuff in a short amount of time without saying anything meaningful at all. He thinks he's an amazing architect but honestly, the only things he's done is take the company in the logical direction to play catch up with the technology trends while managing to completely rob the company of any morale and culture that we once had. He used last year's layoffs to fire everyone that opposed him and who he didn't like.

    - Ever since Prakash came on board, the company has slowly lost all the culture and fun it once had. It's now more corporate than ever.

    - Attrition is also very high. Everyone that's been here for more than 2 years is slowly leaving. The company is losing people faster than it's hiring. For anyone thinking about it, you WILL be replacing someone that left.

    - The board and upper management don't know how to manage this company. They had a prime opportunity to sell the company at $160 a share which is way over market value. Instead they twiddled their thumbs and ended up selling anyways at $130 a share. Who knows what the restructuring will be like. Likely to be further layoffs.

    Advice to Management

    Get rid of Prakash and readjust everyone's salaries.


  9. Helpful (2)

    "Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in Watertown, MA
    Current Employee - Data Scientist in Watertown, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at athenahealth full-time (Less than a year)

    Pros

    Collaborative, Friendly people... Dog-friendly! Very good interview experience, the recruiter was friendly, helpful and knowledgeable about tech role and required technical exp.

    Cons

    Cafe food good but could use more variety.


  10. Helpful (11)

    "An amazing place that crumbled before my eyes"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time (More than 5 years)

    Pros

    Peers, investment in leadership development, competitive total comp. package, on-site perks (food, restaurants, great space to work in)

    Cons

    Really poor, unplanned, ill-advised decisions made in 2017 greatly impacted the success & vision of the Marketing org, the people & professional pathways there, and the motivation & trust of its department. Starting with a new executive being brought in with no one interviewing them; who brought no vision, no real talent, and definitely no new, innovative thinking; who became described as 'a cancer' to the marketing organization within 6 months by their peers; and who lacked any emotional intelligence. From there, things began crumbling.

    Advice to Management

    People are not names in boxes. Leaders make, or break an organization. That fact can not be over-stressed. People can see thru the BS really quickly - esp when you hire all-stars at the top of their game. And anyone described as 'cancer' on an organization should probably NOT be rewarded to the next level (which is exactly what happened to this Executive described above!)

    athenahealth Response

    Oct 22, 2018 – athenahealth

    Thank you for your 5+ years at athenahealth. We're glad you've recognized our company benefits and our amazing athenistas! They are the heart and soul of the company. We know the past year included... More