athenahealth Reviews | Glassdoor

athenahealth Reviews

Updated April 15, 2017
76 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
athenahealth Chairman, President, and CEO Jonathan S. Bush
Jonathan S. Bush
46 Ratings

76 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance can be difficult to achieve without setting boundaries (but possible (in 57 reviews)

  • Health Insurance high deductible (in 16 reviews)

More Pros and Cons

  1. Helpful (19)

    "Constant re-orgs, trouble retaining talent, poor health plans"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Watertown, MA
    Current Employee - Manager in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    -Solid benefits including 21 PTO days to start, 50% match up to 6% on 401k, reasonably priced health insurance, paternity benefits
    -Some teams are high functioning, but not all - when you work with smart, driven people you love your job
    -Culture is great - dogs to work, friendly people, many of whom are driven
    -Middle of the road compensation
    -Good bonus structure

    Cons

    -401k match could be better
    -health insurance benefits have rapidly deteriorated while the CEO claiming he wants the employees to "shop around" -which is impossible in the current marketplace.
    -Some directors/VPs take on teams and then fire half the team because they don't like previously agreed upon work arrangements. Those of us left behind feel like we can be let go on a whim. Very toxic.
    -Many managers are overwhelmed with work and people manager responsibilities, giving us zero time to dedicate to employee development. Managers are not rated on their ability to develop people, leading to misaligned incentives and employees feeling not supported because managers are too busy being individual contributors
    -"top heavy" structure leading to too many directors and above
    -Constant re-organization of the company. It didn't work in 2011, 2012, 2013, 2014, 2015, 2016... and here we are trying again in 2017. Many groups are caught in this crossfire and spend months not knowing where they will be or what they will be doing.

    Advice to Management

    -Stop re-organizing the company every year. Months of time is wasted while people aren't sure about what they are going to do in the coming year, so projects get de-prioritized, and then we spend more time spinning up new teams, figuring out what actually is prioritized. Constant shuffling of the deck makes it incredibly hard to perform -Every year there is a re-org, and every year we say it's going to address all of our problems. It isn't working, your employees hate it. Why not try something for 2 years? Give the changes time to stick and you just might see results.
    -Evaluate managers on their ability to manage people - not just their individual contributions. You're leaving people behind and not enabling them to contribute at 100%.
    -It might cost you more - but stop skimping on healthcare benefits and forcing employees to "shop around" in a market where that isn't possible.
    -The startup culture is gone. Embrace not having that anymore and focus on constant improvement - stop shifting priorities so frequently.


  2. Helpful (14)

    "The new direction of this company makes me sad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time (More than a year)

    Pros

    Pockets of good people that care about the work. Dogs. Large amount of PTO. Free food. Nice people. Well-designed buildings.

    Cons

    A vast majority of people care about climbing the ladder by any means possible. I witnessed rampant backstabbing, lying, and cruelty in the R&D team. Various leaders with no sense of how to lead and motivate large groups of people. Bad decisions hidden behind "strategic and business decisions."

    Advice to Management

    Listen to your employees. They know when something will fail.


  3. Helpful (44)

    "Goodness gracious, what happened to this place? Getting significantly worse every year for several years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Watertown, MA
    Current Employee - Senior Manager in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 8 years)

    Pros

    - Meaningful pockets of great, intelligent people
    - Some teams have a healthy culture (when they can insulate themselves from the madness)
    - If you are talented, do quality work, and can deal with absolute madness with a straight face most of the time, you will probably get promoted
    - Pretty decent PTO that you can actually use on some teams
    - Ever decreasing in frequency, yet still cool feeling that you are making some type of concrete, incremental improvements in healthcare to make things work better
    - For 1-5 minute bursts, the dogs in the office can have a calming, therapeutic effect, until you walk away and realize you are in a place where nothing makes sense anymore

    Cons

    - Senior leadership swirl and erratic decision-making push down chaos to those who have to try making sense of conflicting guidance or no guidance
    - Just when you are starting to figure things out and get a bit of momentum, some arbitrary, poorly communicated directive and/or another re-org makes you have to start all over again
    - New CTO doesn't have a clue. Compounding this, CEO seemingly doesn't have a clue that CTO doesn't have a clue. By all means, keep trying to copy and paste "well this worked at Salesforce seven years ago" solutions to a different industry in a different time and see how it goes. Hint: it's going poorly.
    - Odd, cult-like insistence that strict Agile will magically fix everything, at the expense of common sense in many cases
    - The people who are most frustrated now are increasingly the intelligent, high-performing contributors and leaders who are simply running out of patience with athena's nonsense

    Advice to Management

    2016 saw record high turnover. Many of the "exceeds" and "HiPo's" are losing faith. Many of those remaining wanted to see if 2016 was transitional pain to get us to an overall better place, yet things actually seem worse somehow in 2017. For instance, I am an exceeds writing this instead of doing extra work because I'm not sure if what I work on will matter when the guidance changes again tomorrow.

    To turn this into actual advice, stop making Schein trees that don't lead to concretely fixing problems. Stop shuffling around leaders right when operating models have a chance to start making progress. Stop spinning up overlapping teams and leaving them floating/competing. I still have a small shred of hope that working at athena can be what it once was, but I have stopped recommending it to talented friends in the meantime.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Walk the Talk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSC Analyst in Belfast, ME
    Current Employee - CSC Analyst in Belfast, ME
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than a year)

    Pros

    Dog Day, Great colleagues, great work environment

    Cons

    CSC contact center needs some work. Better planning for staff is much needed, as well as realistic time needs for CSC analyst to perform customer service while keeping on top of cases.

    Advice to Management

    Work on more consistent communication, and trust your employees more.Also, walk the talk. It is great to talk about the amazing culture, but allow CSC agents to experience it.


  6. Helpful (4)

    "Smoke and Mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSC in Atlanta, GA
    Current Employee - CSC in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    - several social events through-out the year
    - appreciate creativity and process improvement when it impacts department goals

    Cons

    - state they are "transparent" as a company but transparency will be held against you and the more you move up the more you're expected to be less transparent with those below you
    - perks are only available when it aligns with business need and used as leverage by management
    - business always comes first, employees are replaceable regardless of performance and dedication
    - disagreement with policy and/or feedback is advised to be kept to yourself as to not ruin your "brand"
    - doesn't invest in the tools and resources necessary to accomplish required goals set by the team and department
    - non-leadership has to bear the brunt of the repercussions from bad leadership decision
    - quantity over quality


  7. Helpful (1)

    "Coaching & Training - Not what I expected once at my home office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate, Coaching & Training Services in Atlanta, GA
    Former Employee - Associate, Coaching & Training Services in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at athenahealth full-time (Less than a year)

    Pros

    The ideology behind the culture, pay, office is beautiful, numerous random celebrations during work hours

    Cons

    The "culture" was not a reality in many of the departments, prefferences given for select people that set them up for promotion, the Atlanta office did not offer competitive opportunities that the other offices did

    Advice to Management

    Actually listen to all members of your team and incorporate opportunities for anonymus feedback that will actually make a difference and USE IT toward improvements. Make sure that all members of each team feel respected and like an equal member.


  8. Helpful (16)

    "R&D is becoming a farm..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Watertown, MA
    Current Employee - Software Developer in Watertown, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than a year)

    Pros

    Grassroots employees are among the best people to interact with.
    CEO has a wild vision that he's enthusiastic about.
    Free beer in the fridges.

    Cons

    New CTO is self absorbed, doesn't seem to care much about internal feedback and never provides a direct answer to any questions regarding internal changes.
    New organization structure makes it difficult to focus efforts for promotions.

    Advice to Management

    Hire leaders who are less conceited and actually care about what the organization thinks and how the employees feel.


  9. Helpful (5)

    "Old school cohort ladder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Watertown, MA
    Current Employee - Software Engineer in Watertown, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at athenahealth full-time (More than 3 years)

    Pros

    You may have a chance to work as one, make healthcare perform the way it should, since after all there is a better way. Driven by an outstanding individual who manages to keep politics outside of the workplace and bring humor and dynamic to an otherwise obtuse domain, athenahealth really has a purpose and may make the world a better place.

    Cons

    While the work ethics and motivational speech fit well with the Watertown (Boston) nine to five schedule and expectations, not so much can be said about the other office locations, like Austin, Atlanta or San Francisco. Artificial corporate ladder and arbitrary decisions cripple productivity and stifle motivation, leading to stagnant careers, frustration and legendary layoffs.

    Advice to Management

    Forster diversity of roles and aspiration, drop the cohort inanity.


  10. Helpful (5)

    "Get the experience and move on.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Analyst in Atlanta, GA
    Current Employee - Client Service Analyst in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at athenahealth full-time (Less than a year)

    Pros

    Monthly happy hour with free beer, lots of social events throughout the year, awesome co-workers, cool location, great first job for a college grad

    Cons

    Very young college environment. Managers are merely pawns and cannot really help in employee development unless you kiss butt. It's who you know and not what you know or accomplished. Most managers are new to management and have no clue what is going on.

    Advice to Management

    Hire more seasoned managers who can actually develop your employees. Take time to notice your employees accomplishments, there are actually some there with advanced degrees and previous management experience.


  11. Helpful (11)

    "Wouldn't refer this company at all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Watertown, MA
    Former Employee - Anonymous Employee in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at athenahealth full-time (More than 3 years)

    Pros

    Fun/versatile space to work in
    Decent time off - you start with about 20 days PTO
    While Maternity leave is 100% paid for 12 weeks i would be worried they'd have a replacement younger model in the role before you even returned

    Cons

    Poor leadership
    Constant re-orgs make it hard to work. No time to settle in and perfect your role because it will be changing within 6-8 months. Re-orgs of that magnitude and frequency make it hard to work any function at athenahealth.
    athena prefers to higher young straight out of college. While there is certainly talent in that pool it does not make for a successful company.
    They tend to hire or promote young inexperienced managers. This resulted in egocentric managers who had no knowledge or ability to train/mentor their staff. Managers in this pool are more concerned about drinking the "kool aid" and ensuring their employees drank it and became part of their click versus ensuring their work was being accomplished. Most of the time this manager never even shared their workload and hoarded work for themselves while their associates were left in the dust with nothing to do and no knowledge.
    Benefits for a healthcare company are horrible.
    Salary is a joke based on other similar roles in the market
    There is no life work balance for most of athena. Even though they promote that to lure you in the door. They expect you to give them everything you have. Even JB has been known to say he doesn't like to hire younger child bearing aged women because they will eventually take maternity leave and he thinks that is a waste of time - devoting the training to a woman who will just have a baby and take time off. HORRIBLE for a CEO to say in this day.

    Good company if you want to continue living out your college frat lives - as there is always free booze, food and fun. Half the campus looks like a college dorm room.
    Most experienced associates will want to avoid this company at all costs

    Even though they say they are trying to be the opposite of google they seem to really want to be google and believe me they are FAR FROM ever comparing to a company like that in terms or employee management, benefits and all around work/life balance.

    Advice to Management

    Take the time to figure out what direction you want to take the company in and stick with it. Re-orgs may be JB's thing but let's be real it is not a way to run a company that you want to see grow in the future.
    There has been a lot of voluntary departures of senior level people as well as other roles. That should speak to someone at the company that it needs to be fixed. Especially for a company that had very very little voluntary departures before 2015.
    Also stop hiring children to manage and run departments. It doesn't benefit anyone



Showing 76 of 583 reviews
Reset Filters