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Best Places to Work 2023

athenahealth

Engaged Employer

athenahealth

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athenahealth Employee Reviews about "benefit"

3.9

70% would recommend to a friend

(339 total reviews)

Chairman and CEO Bob Segert

Bob Segert

82% approve of CEO

Ratings by category

4.0

Culture & Values

4.0

Work/Life Balance

3.8

Diversity & Inclusion

3.7

Career Opportunities

3.5

Compensation and Benefits

3.4

Senior Management

Ratings distribution

5 stars

31%

4 stars

29%

3 stars

19%

2 stars

12%

1 star

9%

What people are saying about athenahealth

Tech

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Work life balance is good and flexible(in 226 reviews)
  • "There ARE some nice perks and the corporate culture is great if you are single in your mid(in 220 reviews)
  • "Great people and they make time for your professional development(in 182 reviews)
  • "Benefits are good and they have a solid mission(in 80 reviews)
  • "Work culture is good(in 79 reviews)
Cons
  • "Few managers are extremely bossy and micromanaging which could make your work life a nightmare.(in 83 reviews)
  • "Company has a lot of great (and some not so great) ideas that come down from Senior leadership.(in 68 reviews)
  • "Lots of employee changes and poor management.(in 68 reviews)
  • "Overworked and low salary.(in 32 reviews)
  • "Pay could be better and the previous layoffs are concerning(in 28 reviews)

Ratings by Demographics

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Found 339 of over 2K reviews

Updated Nov 20, 2023

Reviews about "benefit"

Return to all Reviews
339
    1. 3.0
      Nov 7, 2015
      HCTx Associate
      Current Employee, more than 1 year
      Watertown, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Innovative company - Willing to take on new and exciting challenges - Constantly reinventing itself based on business needs - Extremely intelligent and hard working employees - Collaborative across divisions (does not operate in silos) - Six weeks paternity leave

      Cons

      - Health insurance benefits are subpar + Large employee contribution per paycheck for Family & high deductible - Very demanding schedule (no work-life balance) - Little to no upward job mobility + Career Pathing is a foreign concept - Low end of competitive salaries range

      2
      1. 3.0
        Feb 16, 2021
        Operation Analyst
        Current Employee, more than 1 year
        Chennai
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Multiple benefits and carrier growth

        Cons

        Work pressure and low on work/life balance

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        1. 5.0
          May 25, 2021
          Associate Member of Technical Staff (AMTS)
          Current Employee, less than 1 year
          Chennai
          Recommend
          CEO Approval
          Business Outlook

          Pros

          - Extremely knowledgeable and helpful peers - Thriving for excellence is a core company value - Get to work on latest tech stack - Every effort is recognized - Competitive salary and good perks act as a cherry to the cake - Special Covid Relief support like 10 days leave and healthcare benefits

          Cons

          - Some teams have to work on perl as a backend - No other cons as such

          1
          1. 2.0
            Mar 31, 2017
            Manager
            Current Employee, more than 3 years
            Watertown, MA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            -Solid benefits including 21 PTO days to start, 50% match up to 6% on 401k, reasonably priced health insurance, paternity benefits -Some teams are high functioning, but not all - when you work with smart, driven people you love your job -Culture is great - dogs to work, friendly people, many of whom are driven -Middle of the road compensation -Good bonus structure

            Cons

            -401k match could be better -health insurance benefits have rapidly deteriorated while the CEO claiming he wants the employees to 'shop around' -which is impossible in the current marketplace. -Some directors/VPs take on teams and then fire half the team because they don't like previously agreed upon work arrangements. Those of us left behind feel like we can be let go on a whim. Very toxic. -Many managers are overwhelmed with work and people manager responsibilities, giving us zero time to dedicate to employee development. Managers are not rated on their ability to develop people, leading to misaligned incentives and employees feeling not supported because managers are too busy being individual contributors -'top heavy' structure leading to too many directors and above -Constant re-organization of the company. It didn't work in 2011, 2012, 2013, 2014, 2015, 2016... and here we are trying again in 2017. Many groups are caught in this crossfire and spend months not knowing where they will be or what they will be doing.

            24
            1. 3.0
              Nov 2, 2016
              Senior Associate
              Former Employee, more than 1 year
              Watertown, MA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              - Bring your dog to work - Casual dress - Generally amazing people to work with

              Cons

              - Benefits are horrible; the push for 'shopping for care' is at the forefront while we're left with high medical bills when something catastrophic happens. You cant shop for care when you're in the back of an ambulance. - CEO continues to be distasteful in company meetings and when big issues are addressed. Hes an eclectic man, but should be more respectful of questions and issues that employers bring to him. - There is little to no room for career growth. Promotions happen on a networking basis. This past year resources and staffing were the worst I've seen leading to little to nothing for anyone to accomplish to build a case for promotion. We need more mid level management that knows what they are doing and not promote based on needing to fill an org chart.

              7
              1. 3.0
                Jul 4, 2023
                Program Manager Marketing
                Current Employee, more than 8 years
                Watertown, MA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                other employees and the ERG inclusions

                Cons

                benefits are awful and perks are constantly cut

                2
                1. 1.0
                  Nov 15, 2017
                  Anonymous Employee
                  Current Employee, less than 1 year
                  Atlanta, GA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  You get to travel for free, You get occasional happy hours in the office, You get to work in one of the coolest buildings in midtown Atlanta

                  Cons

                  The company simply doesn't value its employees. Over the past year we have gone through 3 departments and had our jobs enlarged 3 different times with no increase in pay or benefits. We are constantly made to feel like we don't deserve the pay we get (which is 1/2 of what competitors pay for similar roles) and that the new responsibilities are just us earning the laughable salary we receive. The job title and responsibilities that we accepted the pay for when we agreed to work for the company are nowhere near the title and responsibilities that we are expected to do now. I believe that if we were told the entire scope of this job before joining the company, over 75% of the employees would have continued their job search and not gave Athena a chance. The company sells its employees dreams and by the time reality hits, its too late. People have left cities, family members, and long term careers to work for Athena only to find out that the job is nothing like what they were told during the hiring process. This is a huge issue and the turnover rates show.

                  6

                  This is not what we like to hear! We invest heavily in our total rewards here at athena, and feedback like this helps us. We would highly recommend bringing up any compensation concerns to your manager or HRBP. While we respect your opinion, we must disagree regarding career growth. athena is consistently above average in terms of career advancement and internal mobility. Many of our tenured athenistas and leaders have grown and advanced their careers within our organization. We'd be happy to continue the conversation, though. E-mail us at askathena@athenahealth.com

                  1. 4.0
                    Sep 16, 2020
                    Senior Paralegal
                    Current Employee, more than 5 years
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    1) Incredible employee base - smart, passionate, caring, driven 2) Flexible scheduling and benefits (beer fridges and bring dog to work) 3) Developing into a mature company, shifting from start-up (disruptor) to industry giant (leader)

                    Cons

                    1) tumultuous at times, especially historically with the transition from start-up, publicly traded company to a private equity owned company 2) Benefit offer could be improved, definitely comparable to industry and peers, but finding new ways to differentiate the benefits would make Athena stand out more in candidate eyes 3) Rinse and repeat cycle - like any company with change overs in management come "new ideas" that are new to the leader, but not new to the company. The main thing that will make Athena successful in the future is committing and executing. Athena does not suffer from a lack of ideas, but does suffer from a lack of delivery. Athena has a knack for promoting people from within, but sometimes that can lead to a culture where people are not qualified or have a lens limited to just the company as opposed to how a industry or project planned methodology would tackle a challenge

                    1. 2.0
                      Nov 28, 2022
                      Client Support Analyst
                      Former Employee, less than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Decent pay (could be more to make up for stress) & benefit package. Generous PTO. If your manager is supportive you can learn a lot and advance with great pay within 5 yrs.

                      Cons

                      Terrible training with moderate support. Success really depends on manager support. Some managers are much better than others. Managers are the gatekeepers to advancing in the company so if your manager doesn’t like you or is racist you can forget about it.

                      1. 5.0
                        May 20, 2021
                        Anonymous Employee
                        Current Employee, less than 1 year
                        Bengaluru
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        ~Work life Balance ~Good Products ~Very Good Work Culture ~Learnings

                        Cons

                        They can try to give a car lease policy to the employees as part of the benefits!

                      Viewing 1 - 10 of 339 Reviews
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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Product Design Engineer

                      Any genuinely good way to answer the "biggest weakness" question without sounding like a cliche. Anyone have any good examples?

                      3
                      3 Comments

                      Travel Specialist

                      I interview with this place about a week and a half ago. I think it went well and in the interview she said the next step would be a writing example, so I did that. Sent it to them the day it was due and haven't heard back since. She did say any next steps would be after thanksgiving since everyone was busy and their calendars full last week. I followed up on Monday with an email, but haven't heard back. Maybe it's taking awhile or should I try again end of week? I would at least like feedback.

                      1
                      2 Comments

                      Joneson Gao

                      I was promised a decision made by mid last week. I followed up on Thursday last week and got a response the update is now followed up with the hiring manager and their director and expect hear back by middle of next week. What should I be expecting if it’s delayed on promised update timeline from the hiring manager interview?

                      5
                      1 Comment

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