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athenahealth

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athenahealth

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athenahealth Employee Reviews about "leadership"

Updated Sep 29, 2022

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Found 283 of over 1,970 reviews

4.0
77%
Recommend to a Friend
87%
Approve of CEO
athenahealth Chairman and CEO Bob Segert
Bob Segert
208 Ratings

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Reviews about "leadership"

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  1. 5.0
    Current Employee, more than 5 years

    A great combination of work and culture

    Sep 30, 2020 - Senior Software Engineer in Pune
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. A lot of opportunities to grow and develop your skills. Working is fun 2. There is lot of transparency across teams 3. Payscale is great 4. Leadership is friendly and easy to talk to. 5. Worktime is flexible 6. Leaves are approved easily 7. People around are pretty great. One of the major reasons of me staying here so long is because of the friends that I have made here

    Cons

    1. Since the Pune location works on only 1 project majorly, knowledge base gets saturated after some time 2. Devs do not have much exposure or interaction with other locations

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  2. 4.0
    Current Employee

    Getting better

    May 24, 2021 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1. Great benefits, but make sure to get help choosing your healthcare plan. They have an advocate for Transgender healthcare if that’s something you or your family need. Which is cool. Never seen that before. 2. Work life balance depends on team and on you. Mostly good. 3. It’s good that they realize working remote has been a positive impact for many, especially parents, pet parents, people with disabilities...etc. even if that wasn’t something they thought about or think about now. Just something I’ve observed. 4. ERGs—employee resource groups—they have a lot of employees and a good amount of resources to support you. You can find community if you want to, but again, it can depend on the team you work with. 5. Question-centric environment. They encourage you to ask questions. Which is nice and helps break up some fear and apprehension. Just don’t expect consistency in getting help or answers. 6. They are working on diversity and inclusion. You can see the positive impact of it. 7. Wonderful peers. I love my colleagues. All kinds of folks. This job is great because of them.

    Cons

    1. Lack of salary transparency. Had I known how the role and department are actually functioning, I would’ve negotiated higher when applying and during my earlier time. I’ve since learned there’s severe pay disparity. I know of some senior CS folks making less than folks who are new and of a lower title. That’s unacceptable. Pay equity should be a big part of this company. Salary transparency would allow folks to better get an idea and be able to negotiate better. This is lending to continuing inequity and ruffles feathers across the company. 2. Management is what you expect: mostly white, straight, etc. doesn’t mean they aren’t good at their job, but don’t expect to see minorities or marginalized folks represented at the senior tables. They also don’t show they value the unique experiences for those folks or know how to lead and support them. I feel for management and employees—you’re only as good as the structure. They are working on it, but you don’t get any insight into what “working on it” means. And yes. The Director of D&I is also a black woman. Feels like tokenization of her. If you’re into culture, you can get involved, but I don’t know exactly how. A lot of new folks join ERGs. Those who have been around have a skeptical eye and cautious hope. Just know your colleagues are amazing even when management and senior leadership doesn’t feel that way. 3. It’s a large company and everyone is mostly remote now because of COVID. You won’t be able to meet everyone across the company, so if you like to network, you’re kinda stranded until everyone is back in the office. The office is fantastic FYI. It’s great sitting among peers. But it’s tough because you don’t really get to be with other people. On the other hand, I’ve gotten to know a lot more about my peers in a way I cherish—I think we forget to be real with each other when we are always in the office. Cat and child interruptions happen at least once a week. It’s great. 4. They tend to promote people based on projects and that tends to be outgoing folks. Sucks for the quieter folks with great metrics who also do wonderful work. They aren’t the best with different personalities. 5. They live by their values. Problematically so at times. Especially obsess over customers. There are some really crappy customers who should be terminated because they bully their CSMs. We’d be fired if we spoke to each other that way, but there’s some money hungry capitalism behind every company, so, of course customer support and customer success gets screwed. Both in support and in pay. The pay inequity between engineers and the customer teams is atrocious and offensive. They clearly don’t value people skills like product. 6. You’re limited in promotion. At some point, you’re forced to become a people manager because they don’t make high level project manager roles yet. So. You’ll lose fellow employees who are great project managers but don’t want to or shouldn’t be people managers. And that’s where you can see issues happen at higher levels—people managers who shouldn’t be and aren’t taught well. You’ll likely want to leave if you aren’t people inclined or be forced to change departments.

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  3. 5.0
    Current Employee, less than 1 year

    Great experience and very collaborative culture

    Nov 9, 2021 - Senior Marketing Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are smart, supportive and collaborative. Everyone is receptive to ideas and opinions no matter who or what level they are coming from. Senior leadership is very approachable and welcoming.

    Cons

    The roles and responsibilities across teams can occasionally be blurred/unclear.

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  4. 2.0
    Current Employee, more than 8 years

    It's not what is used to be!

    Dec 7, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This company is fast moving and innovative. Working here you do get the feeling of being part of a company working to make a difference.

    Cons

    The Senior Leadership can be arrogant and self absorbed thinking all employees are entitled highly paid individuals like they are. Senior Leadership makes impactful decisions without thinking them through or even asking some of the folks doing the work how decisions will impact the people actually doing the work. Then everyone but Senior Leadership has to scramble to keep up and keep processes from breaking down. Employee engagement used to be valued here, but that seems to be long gone and the interesting part is, they have added an entire team that is suppose to focus on it!

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    6 people found this review helpful

    athenahealth Response

    Employee Engagement

    Thank you for your candid feedback. As you know, our culture is based on the model of unconditional positive regard. While it may seem as though decisions are handed down from the top, a LOT of thought and deliberation goes into them. We continue to value employee engagement but it may be perceived differently given how much we've grown as a company. When we had a few hundred employees, it was much easier to give a personal touch to employee engagement. Now, with over 5,000 employees across multiple offices and countries, that value remains the same though the way we manage employee engagement has evolved. We'd be happy to continue the discussion--E-mail us at askathena@athenahealth.com.

  5. 3.0