benugo Reviews | Glassdoor

benugo Reviews

Updated September 19, 2017
54 reviews

Filter

Filter

Full-timePart-time

2.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
benugo Managing Director Guy Kellner
Guy Kellner
17 Ratings

54 Employee Reviews

Sort: PopularRatingDate

Pros
  • Free coffee any time you come in (in 5 reviews)

  • Free food, but you will struggle to find the time to have a break as the company is always understaffed (in 5 reviews)

Cons
  • Leaving team leaders in charge who often don't get paid well for what they are doing for the company (in 4 reviews)

  • Low pay, no tips, bad hours, rude manager (in 3 reviews)

More Pros and Cons

  1. "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Section Leader in London, England (UK)
    Former Employee - Section Leader in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at benugo full-time (More than a year)

    Pros

    International and diverse team, flexible hours and managers, possibility to learn strict standards of catering and customer service, very friendly atmosphere

    Cons

    There's a chance you will work with people whose english level is very low, very short breaks, not a big room for growth, generally low salary


  2. "Support Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at benugo full-time

    Pros

    Diverse business, travel expenses covered, small support team means direct involvement in many parts of the business

    Cons

    Disorganisation, not a people-driven culture, lack of direction or vision from the top

  3. "okay job but not a great one"

    StarStarStarStarStar
    Former Employee - Cafe Assistant in London, England (UK)
    Former Employee - Cafe Assistant in London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I worked at benugo (Less than a year)

    Pros

    Free food provided for you in breaks

    Cons

    Not a balanced ecosystem to work in, not everyone is teated fairly. not enough break.


  4. Helpful (2)

    "An eye opener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Urquhart, Scotland (UK)
    Former Employee - Team Member in Urquhart, Scotland (UK)
    Doesn't Recommend

    I worked at benugo full-time

    Pros

    Free lunch
    Some great colleagues

    Cons

    Manager has a bad attitude to staff and customers.
    Never know how long your shift will actually be.
    Manager decides your future with other staff but not yourself.
    Will tell you private and personal information about all other staff. I have heard staff members' characters assassinated.
    Staff are put under stress by daily rants, ever changing hours or no hours when many hours are promised to entice you to work there but manager needs her bonus and will cut your hours down to gain it.
    Manager swears, slams and huffs about while you are trying to work with the public.
    If you disagree with the boss (not just work related) you will suffer.
    Manager has a passive aggressive nature and will just chip at you daily rather than confront you.
    Leaving my job was a direct result of boss' poor memory and insults and/or denial and lies, 6 members of staff have left in 7 weeks because of the manager's attitude.
    Manager's attitude extends to the customers also, she doesn't care because ..."you won't see them ever again..." Poor quality food for the price and not the fault of the staff only the manager.
    They are treated well and ALL rules followed when head office staff are around otherwise they are treated like second class citizens or annoying flies.
    One 30 minute unpaid break not great if on the 11 hour shift
    Go for a better deal anywhere else in Drumnadrochit.

    Advice to Management

    ALL your staff are way too good to be treated the way you treat them .


  5. Helpful (3)

    "Overworked by a selfish manager (Urquhart Castle Cafe). If you want to be treated like a human – don’t work for Benugo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Edinburgh, Scotland (UK)
    Former Employee - Team Member in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at benugo full-time (More than 3 years)

    Pros

    Free food, but you will struggle to find the time to have a break as the company is always understaffed.

    Cons

    Low pay, no tips, bad hours, rude manager. This company looks appealing from the outside but once you start working for them you will see the just how badly the company is managed. I worked for Benugo in the National Museum of Scotland and Urquhart Castle from 2014-2017. The managers are rude, disrespectful, backstabbing and all they care about is getting their bonus. The managers refer to the staff as ‘Assets’ and will put on a fake smile to make you work hard. In my 4-year experience with Benugo I can say with confidence that the cafes are always severely understaffed (simply because the manager only cares about the hefty bonus she will get if the labour costs are reduced), which means that the staff must rush around and work twice as hard. The staff are forced to do 5 tasks at once means that the customer service is awful. The customers get treated poorly because of chronic understaffing, they pay over £3 for a rushed, sour coffee that is made by a manager who is paranoid about getting her end-of-the-month bonus. The manager will never take on any criticism from customers and staff alike. For example, if a customer complains about the food, it’s the customers fault. The management will always have an excuse to why they won’t employ more people. The poor customers pay a fortune for stale scones and bitter Coffee. This mess of a company is a direct result of UNDERSTAFFING which is something the company and managers do not seem to understand. The managers are never happy and blame everything on the staff.

    Advice to Management

    Respect your hard-working staff and don’t take advantage of them, or they will simply quit.


  6. "Thanks benugo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Barista in London, England (UK)
    Former Employee - Head Barista in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at benugo (More than 3 years)

    Pros

    You can improve knowledge about coffee, opportunities to work all over uk

    Cons

    Very close mentality, difficult for career


  7. "Just another company taking advantage of its workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in London, England (UK)
    Former Employee - Barista in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at benugo full-time (Less than a year)

    Pros

    50% staff discount in all Benugo places
    All hot drinks are free
    Staff meal included
    Good staff members
    Team effort is usually acknowledge

    Cons

    Very busy
    Minimum wage
    Service charge isn't than great
    Long and hectic hours
    Lots of problems with the kitchen, specially when asking for staff meal
    On the job training

    Advice to Management

    Do not expect people to give 100% of their effort when paying the minimum.

  8. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at benugo full-time

    Pros

    Worked with good team members.
    Coffee was good

    Cons

    Poor organised management
    Disorganised company
    No leadership
    No proper training, having to learn on the job.

    Advice to Management

    Learn what the team need from you as a manager and don't let management go to your head.


  9. "Great environment, constantly understaffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at benugo full-time (More than a year)

    Pros

    Vibrant environment such as museum, parks...
    Food is good.

    Cons

    Unpaid 30 min break.
    Understaffed and under waged - cafe is busier than the restaurant but restaurant get paid more because of service charges : No sense.
    No tips.
    Team member keep changing.

    Advice to Management

    If you care about your people, you have to hire more people to show the respect. If employee are not tired during the work, they will do better service and customers will leave better review, and the company would have bigger revenue. Don't treat your employee as a number and spending.


  10. "Zero flexibility, long hours, mediocre pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at benugo full-time (Less than a year)

    Pros

    You get to learn a few skills in hospitality depending on where you are - museum/in-house/parks.

    Shifts longer than six hours means you're entitled to a 30 min break and staff meal.

    Cons

    Inflexible work schedule - you'll be expected to work weekends without declining at any point, even for a doctor's appointment. You may be asked to work over 50 hrs a week, especially in the summer. They have the right to decline your pre-planned holidays with little notice.

    Some sites have very unfriendly managers/staff which can make it a hostile work environment.

    The pay does not justify the level of responsibilities for team member roles. Some tasks are menial and non-essential, but managers insist on them being done.

    Advice to Management

    An organization of your scale should be able to know how to retain your staff. High staff turnover is due to employees not being valued, equal opportunities are not present to all and discrimination/bullying at the workplace is prevalent in some sites.

    Tips should be divided among the staff working that day, not among management, which is what many of them do.

    Overall this company drains people of ambition and time. Anyone would be better off working for another catering company.

    Start paying people the London Living Wage. The prices for your goods and services are extortionate and the profit made from them is not reflected in an improvement of wages.


Showing 54 of 55 reviews
Reset Filters