cleverbridge Reviews | Glassdoor

cleverbridge Reviews

Updated February 10, 2017
22 reviews

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Full-time Part-time

3.8
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cleverbridge CEO Christian Blume
Christian Blume
12 Ratings

22 Employee Reviews

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  1. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at cleverbridge full-time (More than a year)

    Pros

    A positive work environment.

    Cons

    High volume of work.

    Advice to Management

    When support volume grows, you'll need a plan to better manage the queue. They need help with it.


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at cleverbridge full-time

    Pros

    Great benefits, great colleagues, interesting work

    Cons

    Company has had some trouble with finding it's place in the market, but with the talented and hard-working leadership at the helm they will be successful.

    Advice to Management

    Keep up the good work!


  3. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at cleverbridge full-time (More than a year)

    Pros

    Fun-loving start up culture. Everyone is genuinely interested in helping the company succeed.

    Cons

    Basic frustrations that come with any younger company.


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  5. Helpful (4)

    "You'll Learn and Grow with cleverbridge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unknown in Chicago, IL
    Current Employee - Unknown in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    cleverbridge is a great place to work. Within boundaries of professionalism, you can be yourself at this company. You will be given latitude to make decisions on your own; leadership typically does not "hover". Company has made positive changes and improvements to their business direction and product, with more to come.

    Cons

    In this global organization, cultural differences hamper decision-making and speed/efficiency of work. Still no concrete solution to truly, completely address this challenge.

    Advice to Management

    Further leadership/involvement needed to shape the corporate culture you wish to achieve.


  6. Helpful (7)

    "Decent company for a starting place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The offices are nice, and they do have snacks available for you throughout the day. The culture is good in the sense that people are friendly, and office parties are usually pretty great. If you're looking for a place to kick start your career, cleverbridge is definitely a good start.

    Cons

    While the culture is good, and people are overall friendly, I feel like workers aren't taken care of as well as they should be. Pay is below industry standard for most, if not all positions. If you work for customer service at cleverbridge, I can tell you you're being paid well below industry standard. There also isn't as much room for advancement as they'd like to tell you. For a company that wants to be in the "great places to work" category, they fail to deliver quality and work/life balance to their employees. The company also lacks a quality HR team right now. They need someone that can make all of the employees feel welcome. A lot of work needs to be done to improve the quality of work life for employees, and HR needs to push for these changes, which they don't. It almost feels like upper management pushes agendas on people, and they are forced to go along with said agenda. The head of customer service views people as numbers, and that's never a good thing. That just tells me if you don't think you're being compensated enough for the work you do, there's the door. There are just way too many people who put business first, and ethics second.

    Advice to Management

    Be more receptive to feedback. Try and take care of your employees and understand that people need a better quality of life. I understand the culture is changing based on company growth, but that should result in positive outcomes for your employees, not negative ones. Don't view your revenue as the most important aspect of the company, but, rather its people. Without them, you wouldn't be the company you are. Profit sharing goes a long way when it comes to worker satisfaction. As you continue to grow, compensate your employees. Their efforts that help improve growth should be rewarded too.


  7. Helpful (6)

    "Good company overall but the future is unclear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at cleverbridge full-time (More than 3 years)

    Pros

    I worked with some really great people here. Offers amazing benefits and cool perks. It's a fun place to work and good work/life balance. Awesome office with a cool patio in downtown Chicago. Tons of networking events so it offers plenty of opportunities for employees to meet new people and build connections.

    Cons

    Salary is below industry standard for most positions. Lack of leadership and direction in many departments. New leadership in HR, Sales and Client Management so they are still trying to "figure things out" while the competitors are getting ahead.

    Advice to Management

    We understand the company is changing direction and adding "accountability" but please apply the same "accountability" to the management team (director level and above) because some of them aren't really qualify for the job (you know who you are) and are holding the company back from growing and headed towards the right direction.


  8. Helpful (5)

    "Good Company - needs culture improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SME in Chicago, IL
    Former Employee - SME in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at cleverbridge full-time (More than 3 years)

    Pros

    While there, the company's culture was strong - energetic atmosphere, opportunities to grow and learn more or take on new challenges. A company full of smart talent and great people to work with. Benefits were strong too. This is a good company for entry-level talent to start there careers or explore career paths. Mid-level talent can move into management here or into niche positions. It's a fun environment and people are working very hard to keep the culture from suffering as the company grows or changes. It's a traditionally younger team of colleagues that has slowly become more diverse over the last 3-4 years, which is a good thing for a growing company to mature and diversify inside and out. Loved working with these people and want them to succeed.

    Cons

    The real problem is that there are some snakes in the grass at this company who are still there. Who really get sucked into office politics, gossip, adapting a role of 'office spy', and backstabbing. It's a select few who genuinely enjoy stirring the pot, but they have caused serious issues for the company and their employees. These few are either in leadership roles or in a role where they are supposed to be a Culture Shaper and to do the opposite in these roles has been harmful. Many former and current employees from all levels within the company have witnessed these events, conversations, etc. Former & current HR leaders were not effective in altering these negative behaviors and at times were also direct contributors to the problem. And then these instances were discussed widely by the company's employees - the fact that these issues were happening, and would tell others who the problems were (which further spreads the gossip and hurts the culture and company) or voice concerns to leadership.

    These few 'problem' people are still with the company. They are genuinely harming the company's culture and have pushed talented people out the door. Not terminated them, but it has been the main (and vocal) impetus for why the company has lost talent. The other problem is that other good current talent now has one foot out the door or a lack of faith in the stability of the company, or they are simply losing interest in the company's culture. To be fair, there has also been some other natural turnover which has occurred for other reasons.

    There are strong leaders and employees in place, but they need help with carrying the team and keeping the culture strong. It's become an almost super-human task for the good leaders and employees to accomplish on a daily basis. Departmental leaders have even left because of these issues, or are also losing faith in the company. Have kept in touch with former colleagues, and have heard that this is a continuing problem that has worsened over the last year.

    The people who are still with the company have talent, and want to see it succeed, but even one of the leaders in the North American office appears to be checking out.

    Advice to Management

    You have to root out the real problems on your teams who are still there and do something about it, by now you must have identified them, with everyone being so vocal about the issues. You need to have HR and departmental leaders be genuine brand and culture representatives for your business. Really listen to the ones who are, and to the staff below them who are also great representatives. There are a few who are not and it causes a severe shrink in culture and a lack of trust and respect from your teams.


  9. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Chicago, IL
    Former Employee - Customer Support Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at cleverbridge full-time (More than a year)

    Pros

    Young company, casual dress code, snacks, awesome events, great people good pay.

    Cons

    Not much opportunity for growth. Department is somewhat a revolving door.


  10. "Good opportunity if you're starting off in your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits package, and people are fun. Lots of internal promotions.

    Cons

    Clique culture, lower pay than other companies


  11. Helpful (2)

    "...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They offer really great benefits

    Cons

    It's hard to advance your career



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