eBay Enterprise Reviews in Melbourne, FL | Glassdoor

eBay Enterprise Melbourne Reviews

Updated June 23, 2017
28 reviews

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Melbourne, FL

2.9
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eBay Enterprise President Craig Hayman
Craig Hayman
5 Ratings

28 Employee Reviews

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Pros
Cons
  • there was little to no direction for staff members (in 11 reviews)

  • I joined eBay Enterprise when the company was separating from eBay corp (in 11 reviews)

More Pros and Cons

  1. "Customer Service / Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Call Center Representative in Melbourne, FL
    Former Employee - Senior Call Center Representative in Melbourne, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eBay Enterprise full-time (More than 3 years)

    Pros

    Friendly co-workers. Benefits if you become full time and not seasonal or temp.

    Cons

    Seasonal Employees rarely hired to full time. Shift bids.

    Advice to Management

    Listen to your front line representatives and resolve matters that arise in timely fashion.


  2. "Unreasonable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Melbourne, FL
    Former Employee - Customer Service Associate in Melbourne, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eBay Enterprise full-time (More than 5 years)

    Pros

    The dress code was laid back.

    Cons

    Everything that could be wrong with a call center can be found here.

    Advice to Management

    Get a new Job for you own sake.

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne, FL
    Former Employee - Anonymous Employee in Melbourne, FL
    Doesn't Recommend
    Negative Outlook

    I worked at eBay Enterprise full-time (More than 3 years)

    Pros

    Good benefits. Shift bids. Casual Dress

    Cons

    More was expected from CSR than could actually be done. Success and metrics suffered because of this and made advancing very difficult.

    Advice to Management

    Boost employee moral and make them feel necessary


  4. Helpful (1)

    "Garbage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melbourne, FL
    Former Employee - Customer Service Representative in Melbourne, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a paycheck
    Hours are descent

    Cons

    Slave treatment
    Poor management
    Talked down to
    Unrealistic expectations

    Advice to Management

    Stop treating people like a number and more like a person.
    Your corporate scripts sound stupid and makes the consumer feel they are being given a run around


  5. Helpful (2)

    "Psyco Babble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Melbourne, FL
    Current Employee - Customer Service Representative in Melbourne, FL

    I have been working at eBay Enterprise (More than 3 years)

    Pros

    Steady job and able to work from home.

    Cons

    As a Customer Service Rep, it's frustrating to have a great call reviewed and get a low score because I did not do the psych babble stuff: "I'll be happy to assist..." or to Forget to apologize cuz the customer can not figure out how to use the web site...


  6. "Ok would justify"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Melbourne, FL
    Current Employee - Customer Service Representative in Melbourne, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at eBay Enterprise full-time (More than 3 years)

    Pros

    The pay is decent. The benefits are awesome. They make you feel appreciated as an employee. There are some really great people who work there. The safety and security team and procedures are phenomenal. Lots of vending machines. Big break room. Gym for the employees. The supervisors are taught to be positive. So, basically they tell you that you need to improve in a really nice way so you don't feel so bad.

    Cons

    They don't always put their core employees first. The management is a little out of order. They don't communicate too well to keep you updated. I feel like a lot of times I'm left in the dark. Parking sucks, especially during season. Advancement takes quite a bit of time. There's a lot of people so the public bathrooms are usually pretty gross (this is more due to the employees than the employer). Since there are so many people, getting sick is expected.

    Advice to Management

    The management is like a toss up, in my opinion. I've had direct supervisors that helped me succeed so much and were extremely supportive. I've also had some that I am glad I no longer report to. The management above my direct supervisors has always been what it needs to be: supportive, helpful, and pushing you to do your best.


  7. "Ebay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Scheduling Analyst in Melbourne, FL
    Current Employee - Workforce Scheduling Analyst in Melbourne, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at eBay Enterprise (More than a year)

    Pros

    Good benefits and pay for non-entry level employees.

    Cons

    Low morale. High turnover. Low accountability.

  8. "it's not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne, FL
    Former Employee - Anonymous Employee in Melbourne, FL
    Doesn't Recommend
    Neutral Outlook

    Pros

    the hours can be stressful and what they want

    Cons

    alot of pressure to all that are new

    Advice to Management

    keep good people and treat them well


  9. Helpful (3)

    "Not worth the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Melbourne, FL
    Current Employee - Call Center Customer Service Representative in Melbourne, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at eBay Enterprise full-time (More than 5 years)

    Pros

    Good benefits with a fair amount ofbvacation time and friendly coworkers.

    Cons

    Management, for the most part is out of control. Supervisors tend to speak to employees in a very condescending manner. Favortism and neprotism abounds. Most stressful job I've ever had.

    Advice to Management

    Live by The Golden Rule. Stop behaving like power-hungry tyrants. Learn Federal work laws and stop breaking them.


  10. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Melbourne, FL
    Current Employee - Customer Service Supervisor in Melbourne, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay Enterprise (More than 3 years)

    Pros

    Employee friendly and great benefits.

    Cons

    Peak season is the holiday season.

    Advice to Management

    Listen to employees


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