eBay Enterprise Reviews | Glassdoor

eBay Enterprise Reviews

Updated March 9, 2017
483 reviews

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2.7
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eBay Enterprise President Craig Hayman
Craig Hayman
94 Ratings

483 Employee Reviews

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Pros
Cons
  • Work/Life balance improvements needed (in 33 reviews)

  • Unless you are married to someone in HR or chummy with someone from upper management you will not last (in 30 reviews)

More Pros and Cons

  1. Helpful (7)

    "Great pay, unreasonable expectations, lack of support once you start."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in King of Prussia, PA
    Former Employee - N/A in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent salary, flexible work hours, as long as you like working all of the time. A few managers are good.

    Cons

    Constant criticism, unreasonable workload, tools not provided to complete work, don't have a clue how to treat people fairly. Unreasonable work deadlines are common place in this company. Be prepared to work long days and weekends. If you don't work 60 plus hours a week you are not considered a team player. Also be prepared to be humiliated on conference calls with large audiences, they love to point out every little thing that is done wrong. They also fly by the seat of their pants when it comes to policies and procedures. No one is treated the same.

    Advice to Management

    Stop being critical, provide tools to get the job done.


  2. Helpful (9)

    "Don't work at GSI."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in King of Prussia, PA
    Former Employee - Senior Software Engineer in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Fairly good pay, interesting work, flexible work schedule (as long as you work a lot of hours).

    Cons

    Lots of hours. Lots of calls off hours. Lousy pay raises after the initial good salary. No bonuses. Too many layers of management and red tape. Management often talks negatively about employees openly in meetings. Lots of talk about improving the work environment but no action. HR takes no action when complaints are filed. Many unhappy people, complaining about the place on a regular basis. Management cuts off advancement opportunities, sometimes as a way of forcing people they don't like to leave. No recognition for work done but much criticism over that same work.

    Advice to Management

    Senior management needs to be replaced at this point in my opinion.


  3. Helpful (4)

    "A mule masquarading as a stallion"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Architect in King of Prussia, PA
    Former Employee - Information Architect in King of Prussia, PA
    Doesn't Recommend

    Pros

    Great benefits, convenient location, partner discounts

    Cons

    Morally bankrupt leadership - trickle down effect leads to a 'bleed the client' mentality.

    Advice to Management

    make a committment to business ethics, do it, share it, teach it, and stick to it.


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  5. Helpful (3)

    "Don't be fooled"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in King of Prussia, PA
    Former Employee - Senior Software Engineer in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Better than average salary, but this tends to be little more than an enticement so that you don't listen to the negative 'press' GSI has within the community with regard to working for them.

    Cons

    Bad culture, awful attitudes, weak business model, no work/life balance, little to no competence, absolutely terribly technology, just a bad experience (overall).

    Feels like the whole company is against you. You receive no help from anyone with regard to completing your tasks. Sometimes it will feel like people are trying to make your job harder which ultimately leads to excessive work hours.

    Advice to Management

    Fix what you know is broken. Clean house of all the incompetent resources you have and create a world class product that doesn't take 200 engineers to support. Reduce the compensation of the entire executive staff.


  6. "There are many cautionary tales about this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in King of Prussia, PA
    Former Employee - Web Developer in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Clients are well-known brands
    - Casual dress work environment
    - Beer/Bagels weekly to encourage social gathering
    - Work from home opportunities

    Cons

    - Notorious for over-working employees with no compensation of time or income to reflect company appreciation
    - There is little teamwork or departmental support among co-workers
    - Employees are so angst ridden and dissatisfied with the company that they freely mock the poorly executed initiatives from senior management and executives in department-wide e-mails
    - Difficult to find people in the company with professional standards of quality
    - Training is not seen as a return on company investment, so they quickly dispose of new hires that can't figure out the arcane on-boarding and systems in place
    - The Beer/Bagels do nothing for actual productive socializing among new team members and current employees

    Advice to Management

    Refocus efforts to create meaningful initiatives that balance work loads and create a corporate culture that encourages teamwork, skills advancement, and productivity. None of these are evident in the work flows and individualistic approach to project management. Middle management begs for these things and those requests go ignored.

    This reputation and poor efficiency/productivity models will eventually hit this company where it hurts. Clients will soon learn of low quality deliverables and won't return business.


  7. Helpful (8)

    "Don't even consider this place. It is a nightmare in every way."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer Lead in King of Prussia, PA
    Former Employee - Web Developer Lead in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free gym
    Casual Environment
    A few beers on Friday if you're allowed to step away from your desk for 5 minutes.

    Cons

    Everything.
    Seriously, there's nothing that this place does well.
    I'll keep it simple really. The customers hate GSI and the employees hate GSI. It's a sinking ship.
    Their product is terrible, their support of that product is terrible, the management of that product is terrible....
    For an ecommerce company they do no innovation whatsoever and are just a giant lumbering factory that spits out broken and defective sites to companies who have been duped into signing contracts.
    Run as fast as you can away from this place. Don't think that you'll maybe try it out for a little while and see if it's as bad as blah blah blah.
    No, just run.

    Advice to Management

    Quit.


  8. Helpful (2)

    "Not recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexibility to work remotely for some positions, interesting projects, clients and industry, fast paced, rapidly growing company, smart people, internet

    Cons

    Extensive hours, intrusive on personal life, no acknowledgment of accomplishments, aggressive environment, dysfunctional, political, not focused on customers, organization with immature processes, location of offices.

    Advice to Management

    Seeing employees as people not machines will get better results. Discouraging the aggressive style that is the norm will also yield better results.


  9. Helpful (3)

    "Worst place I ever worked in my career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in King of Prussia, PA
    Current Employee - Senior Software Engineer in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Central location close to KOP Mall.
    Free bagels and beer.
    Casual Dress Code.
    Free Gym.

    Cons

    No Career progression.
    Extremely bossy and micro managing Managers.
    Incompetent managers.
    No work life balance.
    Too much politics.

    Advice to Management

    Just quit and make GSI a better place.


  10. Helpful (6)

    "Agency leadership failing it's employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Get to work with very talented people.
    - Good resume or portfolio builder.
    - Develop excellent problem solving skills.
    - Good paycheck if you negotiate right and get in at the right time.

    Cons

    - Leadership attitude toward employee issues, problems and complaints is almost insulting. Management doesn't fight for it's team members.
    - Hard work and unpaid overtime is rewarded by making it an expectation. The longer you work there, the demands on your time keep increasing. Overtime is not compensated for.
    - Good and educated ideas, suggestions, requests are ignored in favor of political gaming and "sticking with what worked".
    - What career paths there are dead end quickly.
    - Not forward thinking and leadership wastes talent.
    - Promotions and advancement are very irregular.
    - Terrible working relationships between departments. Thus how problem solving skills are developed. Lots of pointing fingers and hot potato with problems.

    Advice to Management

    Crawl out of your cocoons and try respecting your employees for a change. They are not cattle. They are not cogs in your machine. They are amazing people whose careers and livelihoods are in your hands. Care for them and foster their growth and you will discover a wealth of talent and company loyalty. Keep doing what you're doing and the well will dry up and then you'll realize just how much you needed them and how replaceable you are.


  11. Helpful (9)

    "An Agency With Serious Issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Services (TrueAction) in King of Prussia, PA
    Current Employee - Marketing Services (TrueAction) in King of Prussia, PA
    No opinion of CEO

    Pros

    - Lots of talented and intelligent people working in the trenches
    - Opportunity to learn many different facets of interactive marketing
    - Good clients to have on a resume, will definitely help you land another job
    - Good discounts on a lot of retailers

    Cons

    - For every person who is good, there's 2 who are clueless, but mgt. doesn't see through their facade
    - High-school like atmosphere, the cool kids get recognized
    - No clear basis for being promoted
    - Generally viewed as a two-year stint for most employees
    - Terrible pay, I was below the 15th percentile according to payscale.com
    - Absolutely no work life balance, expected in holiday season, but even in the slower seasons you're expected to work 10-12 hour days

    Advice to Management

    Overall GSI Commerce is a strong company from a business perspective; however, TrueAction needs a real leadership shakeup. Not just a new figurehead at the top. VPs, Directors, and Managers need to be seriously evaluated on what they are doing. Most employees I know at GSI are either looking for another job or biding their time until they feel they have the necessary experience to move on. You can gain a great deal of knowledge and experience at TrueAction, but I would not recommend anyone look at this as a long term career.


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