eBay Reviews in London, England | Glassdoor

eBay London Reviews

Updated March 16, 2017
31 reviews

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London, England (UK)

4.0
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31 Employee Reviews

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  1. Helpful (6)

    "Smart people in a slow moving organisation disconnected from customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at eBay full-time (More than 3 years)

    Pros

    Smart, well educated people with lots of broad experience.
    Great office location, office facilities
    Chance to work for a household brand and touch millions of customers' lives

    Cons

    Increasingly bureaucratic, many approvers and stakeholders to get anything done
    Very slow moving for an ecommerce company, emphasis on having meetings and producing slides
    Constant reorganisations and changes in direction harm efficiency and morale
    Poor communications from senior management
    Poor career development and people management
    Lots of people with good consulting and business school experience but lacking tangible skills
    Tends to follow the competitors rather than lead the way


  2. Helpful (3)

    "Just a weird, political and backwards place..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time (Less than a year)

    Pros

    There are some great people there, really passionate about the organisation and genuinely trying to do the best job they can, without indulging the politics.

    - great induction
    - some great people

    Cons

    It's dripping with politics and, when I was there, the management created a blame culture, people were clearly afraid of making mistakes and it led to me being advised to 'make sure after you've agreed something in a meeting that you have everything in writing otherwise they'll hang you out to dry'.

    - politics
    - a tired and inflexible technical infrastructure
    - bad location for Londoners (Richmond) unless you live in Richmond, and an office that looks like it hasn't changed since the dot com boom (complete with dust coated pool tables with no balls)
    - absolutely no idea how to speak to customers
    - you basically can't get anything done without it being an existing imitative from the US mothership

    Advice to Management

    Give people the autonomy and freedom to try and fail

    eBay Response

    Dec 21, 2016 – Director - Global Talent Engagement

    First and foremost, we would like to thank you for taking the time out to write us a review. We are glad to hear that you liked the people you worked with. We believe that having a great set of ... More


  3. Helpful (6)

    "Dying slowly."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Withheld in London, England (UK)
    Current Employee - Withheld in London, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are some great people, some really talented people in the business and given the mess it's in the enthusiasm and the passion to change is still strong. eBay is still a brand that creates emotion in people and being part of that can be hugely rewarding.

    Cons

    Unfortunately none of the great, talented people are at the executive or senior management level. Due to a combination of poor leadership, lack of coherent vision and a fear/mistrust of the platform there's a complete inability to execute projects efficiently. The main product of eBay is Powerpoint, and it's an oft-quoted line that 'meetings are the work'.

    People, particularly those more senior are fearful of making the commitment to change that's required to save this business from slowly dying on the vine. Focus seems to swing from one project to another depending on what is perceived as the current silver bullet.

    Advice to Management

    Stop hiring MBAs and Powerpoint jockeys, start hiring people who understand customers, the web and technology. Stop trying to be Amazon.


  4. Helpful (9)

    "Disappointing work compared to the amazing people and benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Manager in London, England (UK)
    Current Employee - Analytics Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at eBay full-time (More than a year)

    Pros

    The people were the best part of the company. Everyone is extremely friendly, intelligent and social and it does not feel like a typical office. The benefits and location on the river in Richmond are equally great.

    Cons

    The company is too focused on weekly metric reviews and it feels like nothing ever gets accomplished. Because of this, the Analytics team is used more as a reporting function and there is very little opportunity to do real insight analysis.

    There is also a real lack of speed and innovation. Even the smallest changes can take forever to implement and most initiatives come in response to something done my a competitor.

    Advice to Management

    If you continue to let senior management make all the decisions and put so much focus on tracking metrics, people will keep leaving. You have an amazing group of people, but they need to be used properly. Start thinking about the customer and use Analytics for analysis, not reporting.


  5. Helpful (4)

    "Lovely work environment BUT..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eBay full-time (More than a year)

    Pros

    Its a great place to work with friendly and welcoming colleagues across the board, almost makes you feel like family ; nice perks like free beverages, fruit and pastries, daily newspapers ; gym with personal trainers on site

    Cons

    Unfortunately eBay lacks a clear strategy, following too many different directions and is becoming even more bureaucratic than government institutions ; Projects are picked up and pushed forward under severe pressure from senior management only to be dropped six months later ; Sn management is only focussed on politics, whilst 'the people' have become the company's least important 'resource' ; Sn Management promotes employees who talk the most, not those with stellar performances ; Work-life balance no more, one can expect to work 50-60h per week

    Advice to Management

    Sn Management takes great pride in communicating and emphasising eBay's core values. It is about time they live up to these, particularly regarding being 'open, honest and direct' and to 'communicate'. A great, or rather disappointing example of how these are merely flowers of speech, was the communication regarding the global workforce cut announced beginning of 2015. It is incomprehensible how the CEO stands in front of the EMEA offices in person and does not mention a single word about said issue late 2014, whilst tabloids publish articles about employees being laid off less than 24h after a company 'All Hands' - If the Sn Management wants their employees to believe and trust in them, there needs to be a significant change of behaviour or even of Management itself.


  6. "Professional internet marketing machine"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in London, England (UK)
    Former Employee - Senior Product Manager in London, England (UK)
    No opinion of CEO

    Pros

    Understanding of internet marketing
    Professionalism of the people
    Known brand
    Ability to prioritise

    Cons

    Too much management by powerpoint
    Product not state of the art any more

    Advice to Management

    Listen to the managers with customer interaction


  7. Helpful (2)

    "Good company, could be much better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at eBay (More than a year)

    Pros

    Great Environment, work life balance, good salaries

    Cons

    Politics, Politics, Politics.
    Career progression depending on networking rather than skills. Still, It's near impossible to leap in career progression

    Advice to Management

    Be more open-minded, less siloed.
    Want to be a manager? You need to be able to be a leader.
    Managing with authority belongs to the 20th century.


  8. "Fun company, mostly good support from managers, open for input from employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in London, England (UK)
    Former Employee - Programmer Analyst in London, England (UK)
    Recommends
    Positive Outlook

    I worked at eBay full-time (Less than a year)

    Pros

    Good progression if you do well

    Cons

    Long hours in some cases

    Advice to Management

    focus more on people


  9. Helpful (7)

    "Fantastic environment, progression limited"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at eBay full-time (More than 3 years)

    Pros

    Unbeatable river-side location in Richmond. Very close to high street with an excellent range of restaurants and food shops to suit all budgets. Certainly feels posh but not arrogant.

    People are extremely nice and most of them are very approachable. Depending on the team, people's backgrounds can be diverse. And if you're lucky, your role may allow you broad interaction with international folks and even travel!

    Cons

    Very top-heavy. Progression is very limited. Once you get in a at a certain (low) level, it's very hard to climb up. The same senior folks get promoted time after time and you see lots of really high-achieving individuals not recognised. Does make you wonder what they're doing about high departure rates of the best people. It's sad really.

    Lots of red tape. Lots of talk. Not much really done. The company tries to be innovative but unfortunately is always playing catch up with other American companies.

    Advice to Management

    Recognise people on the ground. Review the organisational structure and scrap the countless VPs and Directors.


  10. "Lots of great people, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time

    Pros

    eBay is a diverse place - when it comes to business units, locations, people etc. I worked at eBay for 5 years in various roles, geographies and businesses. While there are differnces, this is my overall take.
    eBay has an open and fun culture, lots of great people. At the best of times what we did impacted customers and users in a great way.

    Cons

    eBay is moving too slowly, it takes forever to get things done. It is becoming increasingly process oriented and political - as clearly seen by who moves upwards in the org.

    Recommend to a friend? Would depend very much on role, part of org and aspirations of the prospect. There are pockets of greatness, but by and large it is is big - and old...

    Advice to Management

    You need to get out more. You are losing out on business and talent in high growth markets. Listen. Simplify. Decentralise. Promote the doers not the tellers.


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