eBay Reviews | Glassdoor

eBay Reviews

Updated September 8, 2017
274 reviews

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274 Employee Reviews

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More Pros and Cons

  1. "No diversity"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good work-life balance, also try the cutting-edge tech and have vision on future

    Cons

    The organization is highly hierarchy. There are tons of VP and directors, not even say managers.

    eBay Response

    Sep 14, 2017 – Global Talent Attraction Programs Manager

    Thank you for taking the time to provide feedback. We appreciate both positive and constructive input. Diversity is a key focus for eBay this year and will continue to be going forward. Our goal... More


  2. "Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Producer in Sunnyvale, CA
    Current Contractor - Producer in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eBay as a contractor (More than a year)

    Pros

    Free breakfast, parties once in awhile

    Cons

    Low budget, high turnover rate

    Advice to Management

    Value contractors

  3. "Potential Candy Coated Heart of Darkness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - M2M Appeals in Draper, UT
    Former Employee - M2M Appeals in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time (More than a year)

    Pros

    Very welcoming, very open and culture is great, diversity is good because it is not forced, it just happens naturally.

    Cons

    TL's or Team Leads do have Favorites, and the protect them, then they seem to go out of their way to find fault with team mates they have neutral feelings about, when it get's slow, the TL's goof off, and at team meetings, they are always focused on what will happen if you do X, cause then you will get fired. Again, the worst thing TL's do is make it known who the Favorites are, and they help them stay off the phones and don't hold them to the same Standards

    Advice to Management

    You want people to serve your customers, and yet you also want to find ways to fire people, you need to be more consistent.

    eBay Response

    Sep 21, 2017 – Human Resources

    Thank you for your honest feedback. We are sorry to hear of your experiences in working with us. We are always looking for ways to improve employee experience and would like you to know that your... More


  4. "Software Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eBay full-time (More than 3 years)

    Pros

    Technology and flexibility. Work from Home is another good option provided to employees

    Cons

    Upper management does not communicate any decisions to lower level managers and this makes lower managers decision making process harder.

    Advice to Management

    Upper management should treat lower level managers fairly.

    eBay Response

    Sep 14, 2017 – Global Talent Attraction Programs Manager

    Thank you for your honest feedback. We aim to foster an environment where each person is heard. Hearing the pros and cons of working at eBay will help us become better moving forward.


  5. Helpful (2)

    "High Value Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eBay full-time (More than 5 years)

    Pros

    Good Medical and Dental Benefits. Casual work environment. Pay was good but could have been better. Job promotions are available but not necessarily to the best choice.

    Cons

    I worked for eBay for 7 years and took roughly 40-50 calls everyday where every caller is screaming, yelling, and it can grind on you something awful.
    They don't care. Suck it up.

    Advice to Management

    Customers are people but employees are people too. People calling in are rude and crude and lie and are mostly dishonest.


  6. Helpful (1)

    "Potential but falls short"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eBay full-time

    Pros

    Benefits
    People
    Fun atmosphere
    Food
    Location
    Community engagement

    Cons

    Frontline leadership
    Leadership Culture
    Slow promotion opportunity
    Politics
    Problems with buyer seller process

    Advice to Management

    Needs a more objective promotion process.
    Too much hiring based on liking than qualifications.


  7. Helpful (8)

    "Analyst teams in Indian hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Billing and Payments in Austin, TX
    Former Employee - Manager Billing and Payments in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ebay is a great company with a great future ahead if they look below the surface in smaller teams. Especially in their analytics groups.

    Cons

    Indian people taking over and bullying other nationalities. Racism will become an issue at ebay if management is not aware of it. The Indian networks are strong and violent

    Advice to Management

    Practice diversity everywhere

  8. Helpful (4)

    "Part of the senior leadership team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Draper, UT
    Current Employee - Anonymous Employee in Draper, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at eBay full-time (Less than a year)

    Pros

    Benefits, sabbaticals and the employees

    Cons

    Your success is based on who you know, not what you know. Senior Leadership is weak. They do not lead from experience, they lead by fear of loosing your job.

    Advice to Management

    Get some tenured employee friendly senior leadership running the place. The 2 Directors you have currently are not good leaders, they do not handle things well, and are both very reactive. Quit chasing the shiny red object and care about your people before we all leave. Trust your team and quit making hasty decisions based on today's view versus the bigger picture.

    eBay Response

    Aug 28, 2017 – Human Resources

    Thank you for leaving an honest review about eBay’s management. It is important that our employees feel they can be heard at all times. We encourage you to address these concerns with your manager... More


  9. "Content Curator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Recommends
    Negative Outlook

    I worked at eBay as a contractor

    Pros

    nice tech place to work

    Cons

    the silos in this company are destructive

    Advice to Management

    invest in employees instead of wasting time with contractors and letting them go


  10. Helpful (4)

    "Great pay and opportunities, but lacking in management, vision, promotions, and future potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in San Jose, CA
    Former Employee - Product Manager in San Jose, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at eBay full-time (More than 5 years)

    Pros

    the pay/stock/bonus is competitive, as are their benefits. Many opportunities for lateral movement.

    Cons

    very limited opportunities for promotion or management. The joke is: "the only way to get promoted at eBay is to leave the company then come back" which is sad. Goals are rarely met, resources are ALWAYS scarce, re-orgs occur several times a year, and layoffs happen often. Managers are not trained very well, they're often just top performers who are given a group of people to manage, which we all know rarely turns out well. Lots of churn as a result, which contributes to a culture that is not very firmly set in principles or values, which contributes to a lot of short-term ladder climbing.

    eBay Response

    Aug 2, 2017 – Global Talent Attraction Programs Manager

    We appreciate your feedback. We strive be competitive in our space and offer the best benefits to our employees. However, we are disappointed to hear of your frustrations. Hearing the pros and cons... More


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