eBay Reviews | Glassdoor

eBay Reviews

Updated December 11, 2017
2,175 reviews

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2,175 Employee Reviews

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Pros
Cons
  • Work life balance can be tricky (in 113 reviews)

  • Too much politics is influencing decision making (in 82 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time (Less than a year)

    Pros

    Amazing insurance, great atmosphere, awesome people, on site shop and cafe, benefits are top notch, paid time off, paid sabbatical every 5 years

    Cons

    Their leave company is crap, they have a scrict attendance policy, coaching can be lacking with your supervisor. Some upper management can be pretty strict. While the parking lot is huge, it's still pretty far from the building so if you're running late and end up in the very back of the lot you'll be late.


  2. "Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at eBay full-time

    Pros

    Great work atmosphere. Enjoyed the people I worked with.

    Cons

    Missing clear strategic objectives for longterm, sustainable business growth within some verticals.

    Advice to Management

    Listen to the customer and listen to the people closest to the customer.

  3. "Best place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Agent in Austin, TX
    Current Employee - Customer Solutions Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (Less than a year)

    Pros

    If you pay attention and study the systems and culture, you will do well at your job and have a good future at eBay. They invest in employees 100%. I always know someone has my back. It's a team culture and I've never felt singled out or picked on. They have nice break rooms stocked with complements drinks and snacks and have company events throughout the year. They definitively take care of their people and appreciate the hard work of the staff. Another positive trait of eBay is they communicate everything from the top down; there are no secrets and complete transparency. I love this place and hope to have a future here.

    Cons

    I do not have any cons at this time. This is the best employer I have worked for in my career.

    Advice to Management

    Keep up the good work!!

    eBay Response

    Oct 6, 2017 – Global Talent Attraction Programs Manager

    Wow - we love hearing when employees are having a great experience working with us. As you are aware, eBay strives to empower and offer the best to our employees as well as people around the globe... More


  4. Helpful (3)

    "High Value Appeals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Value Appeals in Austin, TX
    Current Employee - High Value Appeals in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at eBay full-time (Less than a year)

    Pros

    Great company on paper and in theory. Does not pay enough.

    Cons

    Too much affiliative management styles. They are not looking at individuals who can bring a different prospective. They champion those who are more like themselves.

    Advice to Management

    Look for others who bring a different prospective to a problem and who present new ideas .


  5. Helpful (1)

    "Up and Coming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time

    Pros

    Company getting aggressive about rebound. As a result there is certain tension between the old-guard and the new. Marketing org is amazing and filled with a lot of great people.

    Cons

    Company is still driven by quarterly financials, and as a result, they tend to react too much. Also still seems addicted to reorgs as a means to solve problems, rather than sticking to a well-planned long-term strategy.

    eBay Response

    Oct 6, 2017 – Global Talent Attraction Programs Manager

    Thank you for your candid and very specific feedback. We believe open communication is a key aspect of success within our company. Rest assured, this will be shared with management. Best of luck to... More


  6. Helpful (3)

    "eBay is a fabulous company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Salt Lake City, UT
    Former Employee - Customer Experience Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eBay full-time (More than 10 years)

    Pros

    Extraordinary benefits
    Lack of micro-management
    Focus on results, rather than process
    Customer experience focus

    Cons

    As a large company, employees often "get lost"

    Advice to Management

    Over the years, you have lost sight of customer experience in favor of cost reduction (i.e., outsourcing). Try to find a better balance. Customers HATE outsourced customer support (even though it is cheaper for the company).

    eBay Response

    Sep 21, 2017 – Human Resources

    We appreciate your positive feedback! We believe open communication is a key component to our success as a company. Your feedback is important to us and we would like you to know that it has been... More


  7. Helpful (1)

    "Development team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at eBay full-time (More than 8 years)

    Pros

    Great company to work for and good compensation

    Cons

    Too many frequent org changes and changing visions and priorities

    Advice to Management

    Stop too many frequent org changes and changing visions and priority

  8. "MTS1 Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Good work-life balance
    Decent pay
    No micro-management
    Great work environment and amenities

    Cons

    Frequent organization changes disrupt project focuses and schedules.
    Teams build similar mediocre technical products, instead of team up to build true cutting-edge solutions. It is a waste of resource, and frustrates top talents.


  9. Helpful (3)

    "eBay: great ideas, poor execution."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Good intentions, altruism, good benefits, decent pay. I like what I do.

    Cons

    Having worked in 4 departments and undergoing countless management changes, I can say with every confidence that at eBay middle management has no oversight and runs wild. Their official function is to be in lengthy offsite lunch meetings, not to support their employees. Most team leads are unaware of how to use internal systems and are unaware of business practices and policies. Coaches (Jr. Management) are rarely available, and are often equally unknowledgeable. Employees are blamed for staffing issues and lack of appropriate volume forecasting, and as a result queue times are unreasonably high at all times.
    Advancement opportunities are slim to none, and internal internships have all but been eliminated. Management is almost exclusively white, male, and Mormon, and any HR issues raised by employees about management are immediately closed without action or resolution, stating things like "[supervisor] says that never happened".

    Advice to Management

    Learn your job. Learn what your employees do. Be present to support your employees. Be humble.

    eBay Response

    Oct 6, 2017 – Global Talent Attraction Programs Manager

    Thank you for your honest feedback. Our mission and global culture are extremely important to us. We strive to have an open channel of communication that we share with both our teams and customers... More


  10. "Software Engineer 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 5 years)

    Pros

    Very good challenging work. Get to work with latest and greatest technologies.

    Cons

    Too many org changes, which causes lots of projects to go waste.

    Advice to Management

    With every reorg the vision of the company changes and lot of the work done until then becomes irrelevant. Allow some stability at the leadership level. No leader stays long enough to make an impact.


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